10.1002 supply memory error

I have replaced all of the colors with HP brand toner, i have made sure all orange tabs pulled, I have turned the machine off and back on.  I have switched the cartridges around and it still shows the error in the magenta slot (with a ?)  it also shows a (?) on the one that I swithced. 
These are brand new cartridges!!  Help

Hi cmoring,
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see you are having some issues with your new cartridges. In order to help you I will need to know what printer you are working with.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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    Hi @JJprinter ,
    I understand that you are getting a supply memory error after setting up the new printer. I will certainly do my best to help you.
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    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
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  • What is a 10.1000 supply memory error

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    That seems to indicated a toner or ink cartridge problem for a HP printer.  HERE IS A THREAD that disusses the error and ways to correct it.  give it a read to see id what is dicussed helps.

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    Very good information.  Since this printer is having such a hard time reconnecting try resetting the printer first.  I have provided a link on how to restore this printer to factory defaults. I had a similar problem with this printer until I installed a very recent firmware update.  This is how I finally was able to get it to install and connect: 
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    ===== BEGIN DUMP =============================================================
    JRockit dump produced after 0 days, 05:37:55 on Thu Jun 5 20:39:11 2008
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    CPU : Intel Pentium 4 (HT)
    Number CPUs : 4
    Tot Phys Mem : 4021997568
    OS version : Red Hat Enterprise Linux ES release 2.1 (Panama)
    Linux version 2.4.9-e.72smp ([email protected]) (gcc version 2.96 20000731 (Red Hat Linux 7.2 2.96-129.7.2)) #1 SMP Tue Jul 3 22:04:51 EDT 2007
    State : JVM is running
    Command Line : -Djava.class.path=<my own jars list>
    java.library.path=/opt/obs/wls/jrockit-j2sdk1.4.2_08/jre/lib/i386/jrockit:/opt/obs/wls/jrockit-j2sdk1.4.2_08/jre/lib/i386:/opt/obs/wls/jrockit-j2sdk1.4.2_08/jre/../lib/i386:/opt/mqm/java/lib:/opt/tib/rv7.1.2/lib:/opt/obs/obs_app/obs31.0/thirdparty:/opt/obs/wls/wls8.1sp3/weblogic81/server/lib/linux/i686:/opt/obs/wls/wls8.1sp3/weblogic81/server/lib/linux/i686/oci920_8
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    Registers (from context struct at 0x8d5b724/0x8d5b80c):
    EAX = 000005f4 EBX = 0000007f
    ECX = 7ff8bd90 EDX = 24a18f94
    ESI = 7ff46af0 EDI = 00000100
    ESP = 7f262bc0 EIP = 4026d58f
    EBP = 7f262bd8 EFL = 00010203
    CS = 0023 DS = 002b ES = 002b
    SS = 002b FS = 00df GS = 00df
    Stack:
    7f262bc0 :00000000 7ff46af0 00000f94 00000000 00028000 00000000
    7f262bd8 :7f262c08 401ffcae 7ff8bd90 24a18f94 00028000 a0000000
    7f262bf0 :0a5f1800 7f262c74 08d137a0 00000050 00000000 7f262c34
    7f262c08 :7f262c48 4028a7fb 24a18f94 00000000 08d137a0 08d139e4
    7f262c20 :581a664c 00000003 08d137a0 00000001 7f262c74 00000000
    7f262c38 :7f262ca8 402c28bd 7f262c74 20040144 7f262ca8 402c292f
    7f262c50 :7f262c74 00000000 00000000 7f262c84 581a6640 08d137a0
    7f262c68 :08d1382c 414d2db8 210d41e8 0a5f1800 08d137a0 7f262d9c
    7f262c80 :24a18f95 00000002 00000000 7f262cf8 08d1382c 581a6640
    7f262c98 :00000000 00000000 00000000 00000000 7f262ce8 402e0861
    7f262cb0 :08d137a0 581a6640 00000020 7f262cf8 210cc499 00000001
    7f262cc8 :00000000 7f262ce4 08d139e8 7f262cf0 581a66c0 53b8d780
    7f262ce0 :00000000 00000020 08d137a0 210cc43e 08d1382c 08d139e4
    7f262cf8 :08116840 08d139e4 00000000 581a6400 210b41ff 00000001
    7f262d10 :581a6618 581a6560 210cc499 581a6565 581a6618 581a6560
    7f262d28 :210d2744 581a62f0 581a6560 210d2725 2112a995 2112a985
    7f262d40 :2112a975 23a67584 581a6578 00000001 00000001 220e35a9
    7f262d58 :23a53381 581a62f0 00000000 00000000 581a6548 00000046
    7f262d70 :00000000 00000002 00000000 581a62f0 00000001 00000000
    7f262d88 :00000000 00000000 581a6530 581a62f0 23a56e15 24a18f95
    7f262da0 :24a18ba3 00000000 581a6130 210bead9 581a6038 581a6038
    7f262db8 :581a6038 53b88f50 40fa9ca8 581a6308 55b54b00 40fa9c38
    7f262dd0 :80000000 55a06030 581a6020 581a6038 581a6020 24a189bb
    7f262de8 :40fa9c38 581a6020 40fa9ca8 581a60c0 55a06030 53942ff8
    7f262e00 :55b54b00 40fa9ca8 40fa9c38 08d137a0 7f262e24 210b34d8
    7f262e18 :40fa9c38 40fa9c68 40fa9ca8 24a18800 402e3a4d 7f262fb3
    7f262e30 :0000002c 00000003 7f262ec4 08d1382c 24b196e0 249c4f84
    7f262e48 :581a5390 00000000 00000058 7f262e84 402b861a 249c4f84
    7f262e60 :7f262e80 08d1382c 00000001 00000001 00000008 00000013
    7f262e78 :00000005 581a5fd8 08d139dc 7f262e18 00000003 00000005
    7f262e90 :00000005 00000000 00000000 55a06030 55b54b00 7f262e24
    7f262ea8 :7f262e24 08d137a0 7f262ee0 24a18800 210b34a0 0000002c
    7f262ec0 :7f262fb3 7f262f04 402c8931 08d1382c 1aea85c0 24b196e0
    7f262ed8 :00000000 7f262f5c 402c8b74 7f262f54 401aaab0 00000000
    7f262ef0 :7f262f5c 7f262f54 401aaab0 401aa6a0 1aea85c0 7f262f64
    7f262f08 :402c8c41 08d1382c 249c4f84 00000000 7f262f5c 402c8b74
    7f262f20 :00000000 7f262f54 08d13dd0 08d1382c 7f262f9c 00000000
    7f262f38 :00000000 7f262f7c 402f2b2d 08d137a0 00000001 7f262f7c
    7f262f50 :402f2b24 08d13dd0 402f2b24 7f262fd4 08d1382c 7f262f94
    7f262f68 :402dbd4c 08d1382c 08d139dc 249c4f84 7f262fd4 08d139e4
    7f262f80 :581a5ee0 00000000 476bd4c0 210b67f6 00000000 08d137a0
    7f262f98 :210e7b1b 08d1382c 08d139e0 249c4f84 08d139dc 7f262fd4
    7f262fb0 :083e6898 08d139dc 00000000 210eb30d 40fa9ca8 210eb184
    7f262fc8 :405bff10 00000005 210e7c48 581a5fb8 581a5fb8 581a5fe0
    7f262fe0 :00000000 00000000 581a5690 210e7253 581a5fb8 00000009
    7f262ff8 :73a44aa8 73a44aa8 00000005 581a5fb8 00000009 581a5690
    7f263010 :246e7cd0 581a5fb8 581a53e8 581a5f48 40fa9b90 40fa9be8
    7f263028 :55a06030 55b54b00 40fa9be8 40fa9bd0 246e7b13 55b54b00
    7f263040 :55a06030 40fa9b60 55b54b00 55a06030 581a5378 246e79b6
    7f263058 :55a06030 55b54b00 57712968 405c6858 40fa9b40 00000001
    7f263070 :40fa9b40 2426bab4 55a06030 57712968 57712928 57712968
    7f263088 :55b54b00 55b54b00 4b345448 2426ba1b 2426b717 53b88f50
    7f2630a0 :405c6858 5393c038 53b88f50 00000002 53b88f40 24266f1f
    7f2630b8 :53b88f50 53b88f50 53b88f40 5393c038 53b849c0 00000000
    7f2630d0 :53912b90 5393acd0 5393c038 53912b90 242613c8 5393c038
    7f2630e8 :00000000 5393acd0 00000000 5393aa60 5393c038 24658a31
    7f263100 :5393acd0 4a0dbf40 00000000 4a0dbf40 539125c0 23a74a88
    7f263118 :539126e8 00000001 6553be00 539125c0 246587dc 53ebb610
    7f263130 :4a0dbf40 00000000 4a124210 00000000 00000000 5393aa60
    7f263148 :218aff64 09ccec00 221aa582 5393a440 4a1507e8 4a1507e8
    7f263160 :536f07d8 533cdee0 5393a440 533cdee0 000378b6 536f07d8
    7f263178 :5393a430 00000004 210b48f0 00000050 0000000f 211080dd
    7f263190 :40576ec8 21108145 5393a480 5393aa60 5393aa60 21108074
    7f2631a8 :00000003 536f07d8 4a124210 7d1c9048 5393a430 654d5040
    7f2631c0 :4a090428 232a5328 7d1c9048 4a124210 229f2aeb 7d1c9048
    7f2631d8 :4a124210 4a127090 538f80a8 654d5040 536f07d8 4a127090
    7f2631f0 :536f07d8 242438f0 536f07d8 7d1c9048 7d1c9048 538f80a8
    7f263208 :5393a418 7d1c9048 229f2a12 536f07d8 7d1c9048 22147208
    7f263220 :40528fa8 4056b138 00000000 00000000 405d4858 7d1c9048
    7f263238 :2214718a 5393a418 7d1c9048 229f239d 5393a418 536f07d8
    7f263250 :7d1c9048 4056b138 41356f20 00000000 536f07d8 40528fa8
    7f263268 :4a127090 7d1c9048 5393a418 538f80a8 42562b68 538f81e0
    7f263280 :229f2230 219161d1 41356f20 218e2089 42562b6d 41356f20
    7f263298 :7f2632b4 210b8c73 402e37ef 7f2633e8 08d137a0 7f2632b4
    7f2632b0 :210b3478 210b8c60 402e3a4d ffffffff 00000010 00000000
    7f2632c8 :7f263354 08d1382c 200920e0 200282cc 00000000 00000000
    7f2632e0 :00000000 7f263314 402b861a 200282cc 7f263310 08d1382c
    7f2632f8 :00000001 00000001 00000006 00000006 00000001 08d137a0
    7f263310 :00000000 7f2632b4 00000000 00000001 00000001 00000000
    7f263328 :00000000 00000000 42562b68 7f2632b4 7f2632b4 08d137a0
    7f263340 :00000000 210b8c60 210b3440 00000010 ffffffff 7f263394
    7f263358 :402c8931 08d1382c 080d97e0 200920e0 00000000 7f2633e8
    7f263370 :402e3550 7f2633cc 00000000 08d1382c 08d1382c 7f263aac
    7f263388 :00000000 00000000 080d97e0 7f2633d4 402c9e9f 08d1382c
    7f2633a0 :200282cc 00000000 7f2633e8 402e3550 00000001 7f2633cc
    7f2633b8 :00000000 00000000 00000000 00000000 00000000 00000000
    Code:
    4026d48f :83403d9a 008bf4c4 166be850 c4830009 f4c48310 a817e853
    4026d4a7 :b70f0009 c0010643 06438966 0ff8c483 048dc0b7 02e0c140
    4026d4bf :08438b50 57b7e850 43890003 20c48308 53f4c483 09a87ce8
    4026d4d7 :9a38a100 8b64403d 30050300 83403d9a c48310c4 50008bf4
    4026d4ef :0915f4e8 084b8b00 4574c985 0f0c558b 8d0443b7 14894004
    4026d507 :10558b81 0443b70f c140048d 430302e0 04508908 0f14558b
    4026d51f :8d0443b7 e0c14004 08430302 66085089 b80443ff 00000001
    4026d537 :b48d09eb 00000026 8bc03100 ec89e85d 768dc35d e5895500
    4026d54f :570cec83 458b5356 08558b08 00fc45c7 83000000 b70ff4c4
    4026d567 :478d0478 8df8d101 e852ff58 0009a7ed 8310c483 4974fffb
    4026d57f :084d8b90 8b5b148d 048d0841 0c558b90 77045039 0850391c
    4026d597 :188b0f72 51f4c483 09a7fce8 ebd88900 fc5d892e 768d05eb
    4026d5af :8bdf8900 de89fc4d 8939148d 1fe8c1d0 d1101c8d 75f339fb
    4026d5c7 :08458bb8 50f4c483 09a7cce8 8dc03100 5e5be865 5dec895f
    4026d5df :e58955c3 571cec83 458b5356 fc45c70c 00000000 04788366
    4026d5f7 :c7627400 0000f845 558b0000 f8458b0c 8b084203 8b118b08
    4026d60f :388b0442 8b08428b 8b028b30 f8c48300 8b04598b 08418b10
    4026d627 :5040d829 145d2b52 52575653 10458b53 2c406850 558b4036
    4026d63f :bae85208 8bc7ddb3 c4830c55 f8458330 fc45ff0c 0442b70f
    4026d657 :7cfc4539 d8658da5 895f5e5b 89c35dec e58955f6 572cec83
    4026d66f :38a15356 64403d9a 0503008b 403d9a30 8bf4c483 5ee85000
    4026d687 :83000914 c48310c4 e45d8df4 19bbe853 b2e80009 e8000918
    Loaded modules:
    (* denotes the module causing the exception)
    0x08048000-0x0804ce46 /opt/obs/wls/jrockit-j2sdk1.4.2_08/bin/java
    0x4001d000-0x40029fab /lib/i686/libpthread.so.0
    0x4004e000-0x4006fb42 /lib/i686/libm.so.6
    0x40071000-0x4007300c /lib/libdl.so.2
    0x40075000-0x401a76e5 /lib/i686/libc.so.6
    0x401b2000-0x40388eef* /opt/obs/wls/jrockit-j2sdk1.4.2_08/jre/lib/i386/jrockit/libjvm.so
    0x7ec57000-0x7ec66fa5 /opt/obs/wls/jrockit-j2sdk1.4.2_08/jre/lib/i386/libverify.so
    0x7ec75000-0x7ec94a0f /opt/obs/wls/jrockit-j2sdk1.4.2_08/jre/lib/i386/libjava.so
    0x7ec9c000-0x7ecae3ba /lib/libnsl.so.1
    0x7ec97000-0x7ec98705 /opt/obs/wls/wls8.1sp3/weblogic81/server/lib/linux/i686/libweblogicunix1.so
    0x7f5f2000-0x7f5f3eff /opt/obs/wls/wls8.1sp3/weblogic81/server/lib/linux/i686/libmuxer.so
    0x7f5f6000-0x7f5f95c1 /opt/obs/wls/jrockit-j2sdk1.4.2_08/jre/lib/i386/libioser12.so
    0x80318000-0x8031f8bf /opt/obs/obs_app/obs31.0/thirdparty/libXMLC.so
    0x80344000-0x8034c66f /opt/tib/rv7.1.2/lib/libtibrvj.so
    0x8034e000-0x803563e0 /opt/tib/rv7.1.2/lib/libtibrvcmq.so
    0x803d2000-0x803e66bb /opt/tib/rv7.1.2/lib/libtibrvcm.so
    0x7fef9000-0x7fefdcaf /opt/tib/rv7.1.2/lib/libtibrvft.so
    0x803e8000-0x804341a4 /opt/tib/rv7.1.2/lib/libtibrv.so
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