10.2 Device Software for q10 - How can I have unlimited sync?
Hello,
I just got my BB q10 and the new 10.2 software is installed. My rogers email account allows me to view emails from only up to about a week ago. I have read through the forms that there was a resolution to this when the 10.1 software came out - there was an "unlimited sync" or "sync forever" option, to go as far bask as one wants. I've tried going into settings under the email account and towards the bottom there is an option for sync interval, but not for a sync timeframe. This is critical for my as this is a work oriented device for me.
Thanks
Hi and Welcome to the Community!
First off...OS levels are always 4 octets long, not 2. And within each OS level there have been a multitude of improvements and changes as it has evolved. Hence, with only 2 octets of the OS levels in question, it's rather impossible to know exactly what your situation is/was.
But, in general, the existence of the setting you speak of is controlled by the email protocol that this account is integrated as (which I note you did not reveal). If it's EAS, you can change it later. If it's IMAP, you can only set it once at the time of integrating the email account, and can never change it afterwards. If it's POP...well, I'll not even go there...POP is rather ancient.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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