10.2 not working on WinXP SP3 Firefox or IE8

Hi there,
We have about 250 Windows PC's (Mix of HP DC7800/7900/8000elites), running Windows XP SP3 and IE8 and Firefox 3.6.13. Since this latest update users have complained they cannot see any youtube content, the screen is black. I have tried unticking hardware acceleration but still have the same issue, I have uninstalled Flash for both IE and FF and installed Flash 10.1 (I have downloaded and tested all variants of 10.1 Zip archives), and I STILL have the same problem.
Flash 10.2 is working fine on my Windows 7 PC's in IE 8 and FF 3.6.13.
Because we have so many PC's I am testing on one fresh SOE that is known good and I still get the same issue. So I am not going to go stuffing around looking for killbits in registry, I want Adobe to fix this or explain why it is happening and provide a solution please. I am waiting for some response.

Hi there,
Thanks for getting back to me.
Suddenly everything started working and I hadn't pushed out any fixes to users and it just started to work again.
Anyway I am just relieved.
Thanks
John
John Mackay | Support Services Manager
HISTORIC HOUSES TRUST OF NSW
The Mint | 10 Macquarie Street | Sydney NSW 2000
t. 02 8239 2347 | f. 8239 2422| www.hht.net.au
 Please consider the environment before printing this email.

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I'm using Firefox 3.6.8 (and sometimes IE 8.0.6001.18702IC) on Windows XP Pro, SP 3.
For some weeks now, I have been unable to hear any sounds on anything Flash-based, from YouTube to games at MSN.com or embedded videos on any site using Flash. Initially I had assumed it to be because of having QuickTime installed because I know QT likes to hijack everything. I uninstalled QT (and Real Player) and Flash Player then reinstalled Flash Player (and Shockwave Player just in case) and guess what?
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Well, great. I tried the uninstall/reinstall before, but not with the uninstaller, so I was hopeful that this time might do it. No such luck. The video still plays, but no sound.
All the sound settings are working with everything else from games to media players. I set Windows' firewall to allow both the ActiveX and plugin for Flash, just in case.
In the Flash folder, I now have:
Flash10l.ocx (10.1.102.64)
Flash Util10l_ActiveX (10.1.102.64)
FlashUtil10l_Plugin (10.1.102.64)
Genuinst (6.0.2800.1531)
FlashUtil10l_ActiveX.dll (10.1.102.64)
NPSWF32.dll (10.1.102.64)
And the setup and text files that went with 'em.
I've also done a system restart since then and zip.
I went through IE and Firefox and looked for any file associations (like .flv) that I could manually change over to using Flash, but no go. The settings panels for Flash have all been set to allow YouTube specifically (as a test) and to allow 10KB of storage space for all affected sites.
Now what? I'm really not looking forward to a reformat and reinstall, but it's looking like that's what it's going to take.
Date: Sun, 14 Nov 2010 17:37:07 -0700
From: [email protected]
To: [email protected]
Subject: Flash Player 10 does not work in IE or Firefox. What could it conflict with?
Something is strange with your list of modules; you list FlashUntil10i_Plugin (10.1.102.64), but this is really 10.1.85.3
I recommend that you uninstall Flash Player completely (using http://kb2.adobe.com/cps/141/tn_14157.html), then restart Windows, and delete all remaining files in C:\Windows\system32\Macromed\Flash.
Next reinstall both ActiveX (http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe) and the plugin (http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe).
After that, if the problem persists, have a look at this page http://kb2.adobe.com/cps/837/cpsid_83739.html
>

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