10.3.1 Update - custom notifications still broken

I have a z10 and since I purchased it over a year ago, my custom notifications set for contacts for text messages are ignored.
Whenever a text message comes in, the phone plays the default tone not the custom tone I have set for that user. The other custom tones work (for BBM and phonecalls).
This has been several updates and this function - included in the original rollout of BB10 - has never worked.
Any one have any solutions or explanations.
(Please, do not recommend I buy an app for a feature that I paid for with the included OS. I am asking for solutions to the problem in OS 10.3.1. Thank you.)

Nor do I have any way to know which is causal...at an internet distance, all I can do is try to evaluate what you say and make sense of it. If the OS isn't working correctly for you, then it is possible that the version you are now on is somehow corrupt. Or perhaps that the update process itself caused error. Both are possible, but we can't really tell you which it is (if either, for that matter).
So, what I would suggest is a very clean OS reload, and not do any restore from backup unless and until you find a version that works as you expect. You can use LINK to reload what your carrier has approved, or you can use AutoLoader to load any version that you desire.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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