10.3.3 Agent Update Taking Weeks, Only Deploying to ~600 PCs

We're having an issue where deploying the update to the 10.3.3 agent is taking a long time, only a few dozen a day and only about 600 workstations are currently assigned the task. We have a gigabit fiber WAN, so that's not an issue. We have one primary server and 2 satellites. Some update without error, but about half of the ones completed so far, have completed with errors and just 3 failed.
After about a month, we still have 162 devices pending. It looks that only about 15-25 devices a day attempt the update. The task has no restrictions on when or how the system updates, other than selected devices. I'll post a log file or 2 when I get them.
Any ideas on why so few machines are updating?

Are all your workstation being used everyday?
Originally Posted by elphantasmo
We're having an issue where deploying the update to the 10.3.3 agent is taking a long time, only a few dozen a day and only about 600 workstations are currently assigned the task. We have a gigabit fiber WAN, so that's not an issue. We have one primary server and 2 satellites. Some update without error, but about half of the ones completed so far, have completed with errors and just 3 failed.
After about a month, we still have 162 devices pending. It looks that only about 15-25 devices a day attempt the update. The task has no restrictions on when or how the system updates, other than selected devices. I'll post a log file or 2 when I get them.
Any ideas on why so few machines are updating?

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    2014-03-17    07:59:29:227     452    9fc    PT    +++++++++++  PT: Starting category scan  +++++++++++
    2014-03-17    07:59:29:227     452    9fc    PT      + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = HTTP://mySiteServer.domain.GLOBAL:8530/ClientWebService/client.asmx
    2014-03-17    07:59:29:406     452    9fc    PT    +++++++++++  PT: Synchronizing server updates  +++++++++++
    2014-03-17    07:59:29:406     452    9fc    PT      + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = HTTP://mySiteServer.domain.GLOBAL:8530/ClientWebService/client.asmx
    2014-03-17    07:59:30:089     452    9fc    PT    +++++++++++  PT: Synchronizing extended update info  +++++++++++
    2014-03-17    07:59:30:089     452    9fc    PT      + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = HTTP://mySiteServer.domain.GLOBAL:8530/ClientWebService/client.asmx
    2014-03-17    07:59:55:387    4672    1534    COMAPI    ---------
    2014-03-17    07:59:55:388    4672    1534    COMAPI    <<-- SUBMITTED -- COMAPI: Search [ClientId = CcmExec]
    2014-03-17    07:59:55:388     452    9fc    Agent    *************
    2014-03-17    07:59:55:388     452    9fc    Agent    ** START **  Agent: Finding updates [CallerId = CcmExec]
    2014-03-17    07:59:55:388     452    9fc    Agent    *********
    2014-03-17    07:59:55:388     452    9fc    Agent      * Include potentially superseded updates
    2014-03-17    07:59:55:388     452    9fc    Agent      * Online = Yes; Ignore download priority = Yes
    2014-03-17    07:59:55:388     452    9fc    Agent      * Criteria = "((DeploymentAction=* AND Type='Software' AND CategoryIDs contains 'E0789628-CE08-4437-BE74-2495B842F43B'))"
    2014-03-17    07:59:55:389     452    9fc    Agent      * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2014-03-17    07:59:55:389     452    9fc    Agent      * Search Scope = {Machine}
    2014-03-17    07:59:55:433     452    9fc    PT    +++++++++++  PT: Starting category scan  +++++++++++
    2014-03-17    07:59:55:433     452    9fc    PT      + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = HTTP://mySiteServer.domain.GLOBAL:8530/ClientWebService/client.asmx
    2014-03-17    08:00:02:360     452    9fc    PT    +++++++++++  PT: Synchronizing server updates  +++++++++++
    2014-03-17    08:00:02:360     452    9fc    PT      + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = HTTP://mySiteServer.domain.GLOBAL:8530/ClientWebService/client.asmx
    2014-03-17    08:00:16:100     452    9fc    Agent    WARNING: Failed to evaluate Installed rule, updateId = {189A8F50-0C3A-4FDF-8BC2-BC23A3EB11FB}.101, hr = 80242013
    2014-03-17    08:00:18:951     452    9fc    PT    +++++++++++  PT: Synchronizing extended update info  +++++++++++
    2014-03-17    08:00:18:951     452    9fc    PT      + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = HTTP://mySiteServer.domain.GLOBAL:8530/ClientWebService/client.asmx
    2014-03-17    08:00:19:974     452    1398    AU    Can not perform non-interactive scan if AU is interactive-only
    2014-03-17    08:00:19:979     452    9fc    Agent    *************
    2014-03-17    08:00:20:008     452    9fc    Report    REPORT EVENT: {B2A79652-BABC-46DE-B505-B6CB6D5CD9A8}    2014-03-17 08:00:19:978+0800    1  
     147    101    {00000000-0000-0000-0000-000000000000}    0    0    CcmExec    Success    Software Synchronization    Windows Update
    Client successfully detected 12 updates.
    2014-03-17    08:00:20:008     452    9fc    Report    CWERReporter finishing event handling. (00000000)
    2014-03-17    08:00:20:008    4672    1534    COMAPI    >>--  RESUMED  -- COMAPI: Search [ClientId = CcmExec]
    2014-03-17    08:00:20:013    4672    1534    COMAPI      - Updates found = 12
    2014-03-17    08:00:20:013    4672    1534    COMAPI    ---------
    2014-03-17    08:00:20:013    4672    1534    COMAPI    --  END  --  COMAPI: Search [ClientId = CcmExec]
    2014-03-17    08:00:20:013    4672    1534    COMAPI    -------------
    2014-03-17    08:00:24:973     452    9fc    Report    CWERReporter finishing event handling. (00000000)
    2014-03-17    08:24:46:620    5620    1890    Misc    ===========  Logging initialized (build: 7.6.7600.256, tz: +0800)  ===========
    2014-03-17    08:24:46:620    5620    1890    Misc      = Process: c:\Program Files\Microsoft Security Client\MpCmdRun.exe
    2014-03-17    08:24:46:620    5620    1890    Misc      = Module: C:\Windows\system32\wuapi.dll
    2014-03-17    08:24:46:620    5620    1890    COMAPI    -------------
    2014-03-17    08:24:46:620    5620    1890    COMAPI    -- START --  COMAPI: Search [ClientId = System Center Endpoint Protection (DDEFDD14-250E-4DC8-A0B3-9D667EC5D8EB)]
    2014-03-17    08:24:46:620    5620    1890    COMAPI    ---------
    2014-03-17    08:24:46:623    5620    1890    COMAPI    <<-- SUBMITTED -- COMAPI: Search [ClientId = System Center Endpoint Protection (DDEFDD14-250E-4DC8-A0B3-9D667EC5D8EB)]
    2014-03-17    08:24:46:623     452    1a78    Agent    *************
    2014-03-17    08:24:46:623     452    1a78    Agent    ** START **  Agent: Finding updates [CallerId = System Center Endpoint Protection (DDEFDD14-250E-4DC8-A0B3-9D667EC5D8EB)]
    2014-03-17    08:24:46:623     452    1a78    Agent    *********
    2014-03-17    08:24:46:623     452    1a78    Agent      * Online = Yes; Ignore download priority = No
    2014-03-17    08:24:46:623     452    1a78    Agent      * Criteria = "(IsInstalled = 0 and IsHidden = 0 and CategoryIDs contains 'a38c835c-2950-4e87-86cc-6911a52c34a3' and
    CategoryIDs contains 'e0789628-ce08-4437-be74-2495b842f43b')"
    2014-03-17    08:24:46:623     452    1a78    Agent      * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
    2014-03-17    08:24:46:623     452    1a78    Agent      * Search Scope = {Machine}
    2014-03-17    08:24:46:657     452    1a78    Misc    Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2014-03-17    08:24:46:706     452    1a78    Misc     Microsoft signed: Yes
    2014-03-17    08:24:48:018     452    1a78    Misc    Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2014-03-17    08:24:48:025     452    1a78    Misc     Microsoft signed: Yes
    2014-03-17    08:24:48:073     452    1a78    Agent    Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://ds.download.windowsupdate.com/v10/1/microsoftupdate/redir/muauth.cab
    2014-03-17    08:24:48:073     452    1a78    Misc    Validating signature for C:\windows\SoftwareDistribution\AuthCabs\authcab.cab:
    2014-03-17    08:24:48:083     452    1a78    Misc     Microsoft signed: Yes
    2014-03-17    08:24:48:644     452    1a78    Misc    Validating signature for C:\windows\SoftwareDistribution\AuthCabs\authcab.cab:
    2014-03-17    08:24:48:650     452    1a78    Misc     Microsoft signed: Yes
    2014-03-17    08:24:48:755     452    1a78    Misc    Validating signature for C:\windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2014-03-17    08:24:48:762     452    1a78    Misc     Microsoft signed: Yes
    2014-03-17    08:24:49:139     452    1a78    Misc    Validating signature for C:\windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2014-03-17    08:24:49:146     452    1a78    Misc     Microsoft signed: Yes
    2014-03-17    08:24:49:156     452    1a78    PT    WARNING: Cached cookie has expired or new PID is available
    2014-03-17    08:24:51:859     452    1a78    PT    +++++++++++  PT: Starting category scan  +++++++++++
    2014-03-17    08:24:51:860     452    1a78    PT      + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
    2014-03-17    08:24:52:293     452    1a78    Misc    Validating signature for C:\windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2014-03-17    08:24:52:296     452    1a78    Misc     Microsoft signed: Yes
    2014-03-17    08:24:52:570     452    1a78    Misc    Validating signature for C:\windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2014-03-17    08:24:52:577     452    1a78    Misc     Microsoft signed: Yes
    2014-03-17    08:24:52:584     452    1a78    PT    +++++++++++  PT: Synchronizing server updates  +++++++++++
    2014-03-17    08:24:52:584     452    1a78    PT      + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
    2014-03-17    08:24:52:584     452    1a78    PT    WARNING: Cached cookie has expired or new PID is available
    2014-03-17    08:24:54:237     452    1a78    Misc    Validating signature for C:\windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2014-03-17    08:24:54:241     452    1a78    Misc     Microsoft signed: Yes
    2014-03-17    08:24:54:851     452    1a78    Misc    Validating signature for C:\windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2014-03-17    08:24:54:857     452    1a78    Misc     Microsoft signed: Yes
    2014-03-17    08:24:54:864     452    1a78    PT    +++++++++++  PT: Synchronizing extended update info  +++++++++++
    2014-03-17    08:24:54:864     452    1a78    PT      + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
    2014-03-17    08:24:55:403     452    1398    AU    Can not perform non-interactive scan if AU is interactive-only
    2014-03-17    08:24:55:405     452    1a78    Agent    Update {59B2BB4D-839D-4719-8905-48902D4F9E0B}.200 is pruned out due to potential supersedence
    2014-03-17    08:24:55:405     452    1a78    Agent    Update {759CD48D-010A-42E7-84DE-AC43603E653D}.200 is pruned out due to potential supersedence
    2014-03-17    08:24:55:405     452    1a78    Agent    Update {B31982D9-2558-4A53-8EC7-9FF0E865698C}.200 is pruned out due to potential supersedence
    2014-03-17    08:24:55:406     452    1a78    Agent    Update {DB9D9C73-2729-4248-9314-663B427AF113}.200 is pruned out due to potential supersedence
    2014-03-17    08:24:55:406     452    1a78    Agent    Update {7AF502C1-C821-414B-9FD3-47F52F3FD523}.200 is pruned out due to potential supersedence
    2014-03-17    08:24:55:406     452    1a78    Agent      * Added update {33FBE82E-BE96-48C4-9C34-F6AEC8569DC7}.200 to search result
    2014-03-17    08:24:55:406     452    1a78    Agent      * Found 1 updates and 4 categories in search; evaluated appl. rules of 61 out of 76 deployed entities
    2014-03-17    08:24:55:413     452    1a78    Agent    *********
    2014-03-17    08:24:55:413     452    1a78    Agent    **  END  **  Agent: Finding updates [CallerId = System Center Endpoint Protection (DDEFDD14-250E-4DC8-A0B3-9D667EC5D8EB)]
    2014-03-17    08:24:55:413     452    1a78    Agent    *************
    2014-03-17    08:24:55:414    5620    1518    COMAPI    >>--  RESUMED  -- COMAPI: Search [ClientId = System Center Endpoint Protection (DDEFDD14-250E-4DC8-A0B3-9D667EC5D8EB)]
    2014-03-17    08:24:55:416    5620    1518    COMAPI      - Updates found = 1
    2014-03-17    08:24:55:416    5620    1518    COMAPI    ---------
    2014-03-17    08:24:55:416    5620    1518    COMAPI    --  END  --  COMAPI: Search [ClientId = System Center Endpoint Protection (DDEFDD14-250E-4DC8-A0B3-9D667EC5D8EB)]
    2014-03-17    08:24:55:416    5620    1518    COMAPI    -------------
    2014-03-17    08:24:55:419    5620    b4c    COMAPI    -------------
    2014-03-17    08:24:55:419    5620    b4c    COMAPI    -- START --  COMAPI: Download [ClientId = System Center Endpoint Protection (DDEFDD14-250E-4DC8-A0B3-9D667EC5D8EB)]
    2014-03-17    08:24:55:419    5620    b4c    COMAPI    ---------
    2014-03-17    08:24:55:419    5620    b4c    COMAPI      - Forced: No; Download priority: 2
    2014-03-17    08:24:55:419    5620    b4c    COMAPI      - Updates in request: 1
    2014-03-17    08:24:55:419    5620    b4c    COMAPI      - ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
    2014-03-17    08:24:55:422    5620    b4c    COMAPI    <<-- SUBMITTED -- COMAPI: Download [ClientId = System Center Endpoint Protection (DDEFDD14-250E-4DC8-A0B3-9D667EC5D8EB)]
    2014-03-17    08:24:55:422     452    1a78    DnldMgr    *************
    2014-03-17    08:24:55:422     452    1a78    DnldMgr    ** START **  DnldMgr: Downloading updates [CallerId = System Center Endpoint Protection (DDEFDD14-250E-4DC8-A0B3-9D667EC5D8EB)]
    2014-03-17    08:24:55:422     452    1a78    DnldMgr    *********
    2014-03-17    08:24:55:422     452    1a78    DnldMgr      * Call ID = {E0013492-D13F-43AB-896F-8521DE916FCD}
    2014-03-17    08:24:55:422     452    1a78    DnldMgr      * Priority = 2, Interactive = 1, Owner is system = 1, Explicit proxy = 1, Proxy session id = -1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
    2014-03-17    08:24:55:422     452    1a78    DnldMgr      * Updates to download = 1
    2014-03-17    08:24:55:422     452    1a78    Agent      *   Title = Definition Update for Microsoft Endpoint Protection - KB2461484 (Definition 1.167.2113.0)
    2014-03-17    08:24:55:422     452    1a78    Agent      *   UpdateId = {33FBE82E-BE96-48C4-9C34-F6AEC8569DC7}.200
    2014-03-17    08:24:55:422     452    1a78    Agent      *     Bundles 3 updates:
    2014-03-17    08:24:55:422     452    1a78    Agent      *       {7E4CD222-2348-4617-A8FD-4608CA0F5D9C}.200
    2014-03-17    08:24:55:422     452    1a78    Agent      *       {85F7798B-FE1C-4AAB-8B5C-313B2ACB1778}.200
    2014-03-17    08:24:55:422     452    1a78    Agent      *       {F7095866-6910-4D42-B4BE-AA4ECE02D6CA}.200
    2014-03-17    08:24:55:441     452    1a78    DnldMgr    ***********  DnldMgr: New download job [UpdateId = {85F7798B-FE1C-4AAB-8B5C-313B2ACB1778}.200]  ***********
    2014-03-17    08:24:55:492     452    1a78    DnldMgr      * BITS job initialized, JobId = {774F570F-FF72-408E-B8F9-1A9EC2A9DFEC}
    2014-03-17    08:24:55:492     452    1a78    DnldMgr    BITS job {774F570F-FF72-408E-B8F9-1A9EC2A9DFEC} using proxy = nzpr01.domain.co.nz:8080;proxy.domain.co.nz:8080, bypass = <NULL>
    2014-03-17    08:24:55:539     452    1a78    DnldMgr      * Downloading from http://download.windowsupdate.com/msdownload/update/software/defu/2014/03/nis_delta_patch_35110c44392d4ed2952852248b7d4e98730d59d7.exe
    to C:\windows\SoftwareDistribution\Download\5d16f20387cc485e8ab3f76cf00d482d\35110c44392d4ed2952852248b7d4e98730d59d7 (full file).
    2014-03-17    08:24:55:617     452    1a78    DnldMgr    ***********  DnldMgr: New download job [UpdateId = {F7095866-6910-4D42-B4BE-AA4ECE02D6CA}.200]  ***********
    2014-03-17    08:24:55:676     452    1a78    DnldMgr      * BITS job initialized, JobId = {34C6823B-B255-429F-ABB3-31D850C69994}
    2014-03-17    08:24:55:676     452    1a78    DnldMgr    BITS job {34C6823B-B255-429F-ABB3-31D850C69994} using proxy = nzpr01.domain.co.nz:8080;proxy.domain.co.nz:8080, bypass = <NULL>
    2014-03-17    08:24:55:792     452    1a78    DnldMgr      * Downloading from http://download.windowsupdate.com/msdownload/update/software/defu/2014/03/am_delta_4561a4006e1295d251371592cbebc2c18adcca43.exe
    to C:\windows\SoftwareDistribution\Download\8439bb6ce5944930522a2c27c57de50e\4561a4006e1295d251371592cbebc2c18adcca43 (full file).
    2014-03-17    08:24:55:943     452    1a78    Agent    *********
    2014-03-17    08:24:55:943     452    1a78    Agent    **  END  **  Agent: Downloading updates [CallerId = System Center Endpoint Protection (DDEFDD14-250E-4DC8-A0B3-9D667EC5D8EB)]
    2014-03-17    08:24:55:943     452    1a78    Agent    *************
    2014-03-17    08:25:00:411     452    1a78    Report    REPORT EVENT: {4215F4AF-AAF5-4BB5-BE2C-BB09A9BA6176}    2014-03-17 08:24:55:412+0800    1  
     147    101    {00000000-0000-0000-0000-000000000000}    0    0    System Center Endpoint Protecti    Success    Software Synchronization  
     Windows Update Client successfully detected 1 updates.
    2014-03-17    08:25:00:411     452    1a78    Report    CWERReporter finishing event handling. (00000000)
    2014-03-17    08:25:17:443     452    134c    DnldMgr    BITS job {774F570F-FF72-408E-B8F9-1A9EC2A9DFEC} completed successfully
    2014-03-17    08:25:17:486     452    134c    Misc    Validating signature for C:\windows\SoftwareDistribution\Download\5d16f20387cc485e8ab3f76cf00d482d\35110c44392d4ed2952852248b7d4e98730d59d7:
    2014-03-17    08:25:17:496     452    134c    Misc     Microsoft signed: Yes
    2014-03-17    08:25:17:499     452    134c    DnldMgr      Download job bytes total = 76056, bytes transferred = 76056
    2014-03-17    08:25:17:500     452    134c    DnldMgr    ***********  DnldMgr: New download job [UpdateId = {85F7798B-FE1C-4AAB-8B5C-313B2ACB1778}.200]  ***********
    2014-03-17    08:25:17:501     452    134c    DnldMgr      * All files for update were already downloaded and are valid.
    2014-03-17    08:25:22:501     452    1a78    Report    CWERReporter finishing event handling. (00000000)
    Hibs Ya Bass!

  • Haven't gotten updates for weeks

    I have a lot of changes related to account credit limits, a couple new accounts, a couple closed accounts, etc., and haven't gotten updates for weeks.  I subscribe to Equifax and Experian's services and as well as Credit Karma and I get alerts and updates regularly through them.  My info on here however is stuck on June 4 for EQ and TU and May 30th for Experian.  They have no problem taking out their monthly fee so it is not a billing issue. I am getiting a bit frustrated - anyone else seeing a massive delay in updates?

    I notice no one with myfico ever comes on this section to explain or justify their actions.

  • HT5621 I bought my iMac from someone. Everything was changed over to my name however when I try to update programs it only shows the old users apple ID and I can't update. How do I change this so I can update the applications and have everything fully und

    I bought my iMac from someone. Everything was changed over to my name however when I try to update programs it only shows the old users apple ID and I can't update. How do I change this so I can update the applications and have everything fully under me?

    The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
    1. You don't own another Mac.
    If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
    If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
    To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
    If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
    2. You do own another Mac.
    If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
    Once booted in Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
    After partitioning, quit Disk Utility and run the OS X Installer. You will need the Apple ID and password that you used to upgrade. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
    Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
    3. Other issues
    If you see a lock screen when trying to boot from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another authorized service provider to be unlocked. You may be asked for proof of ownership.
    If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
    If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to  authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
    When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information.

  • Hi.  Ever since I downloaded the last itunes and quicktime update (a week or so ago), I can't access any video podcasts or movies I have stored in itunes.  iTunes keeps crashing and telling me I have a quicktime error.  Do I uninstall quicktime? or?

    Hi .  Ever since I downloaded the last itunes and quicktime update ( a week or so ago), I can't access any movies or video podcasts i have store in itunes on my pc (vista).  iTunes crashes and my error reports tell me it is a quicktime error.  Do i uninstall and reinstall quicktime, or completely uninstall itunes and reinstall it -- if so, what will i lose?  Help, please!

    Let's try the following user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • My iPhone3GS running iOS5 has recently been reluctant to upgrade Apps. The App store asks for my password and then marks all the Apps as being updated. Often only one or none actually update. Usually I get a message saying "Unable to download application"

    My iPhone3GS running iOS5 has recently been reluctant to upgrade Apps. The App store asks for my password and then marks all the Apps as being updated. Often only one or none actually update. Usually I get a message saying "Unable to download application" and "<app> could not be downloaded at this time - Done or Retry".
    It's not an iTunes login / password issue because sometimes one or two of the Apps will download and the others stall with the blank progress bar. The internet connection is working fine in all other respects.
    Sometimes, many restarts later the downloads will complete. Is this a known bug? Is Apple working on it? Any fixes?

    My iPhone3GS running iOS5 has recently been reluctant to upgrade Apps. The App store asks for my password and then marks all the Apps as being updated. Often only one or none actually update. Usually I get a message saying "Unable to download application" and "<app> could not be downloaded at this time - Done or Retry".
    It's not an iTunes login / password issue because sometimes one or two of the Apps will download and the others stall with the blank progress bar. The internet connection is working fine in all other respects.
    Sometimes, many restarts later the downloads will complete. Is this a known bug? Is Apple working on it? Any fixes?

  • I receive a Software Update notice that fails. How do I find out who/what is trying to update? How do I stop its attempt to update? The only response allowed is "OK". When OK is selected the window goes away and nothing else happens.

    About once a month I receive the Software update notice that has failed. How do I find out who/what is trying to update? If I decided I want this update how do I allow it to continue? If I decided I do not want this update how do I stop it and its attempt to update? The only response allowed is "OK". When OK is selected the window goes away and nothing else happens.

    Hi sharkbiscuit79,
    Yes your cabinet 10 on the Crediton exchange has already been installed and linked with a FTTC DSLAM cabinet (making it able to provide FTTC fibre broadband) and has been Accepting FTTC orders since December 2013.  PCP10 (with it's DSLAM cabinet within 100meters of it) is locate on the junction of Commercial Road and the A3072.
    However by the looks of things your are just too far away to obtain a FTTC (VDSL2) connection, meaning FTTC fibre broadband is not available to you.
    Have a look at the Connecting Devon and Somerset Considerations (particularly the last paragraph) - http://www.connectingdevonandsomerset.co.uk/where-when-map-conditions/
    Your best bet is to talk to Connecting Devon and Somerset to see if there are any further plans to get a fibre based service to your area via https://www.connectingdevonandsomerset.co.uk/contact-us/ (as your area may not be inscope of any further deployment). Best give them your full address and landline number too as they can check if you are within a NGA area.
    jac_95 | BT.com Help Site | BT Service Status
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    See if someone in the community had the same problem and how they got it resolved.

  • Why is my Mozilla Firefox toolbar not working? The weather icon has not updated in weeks!!

    For over a week I've had a terrible time accessing the web via Mozilla Firefox, so went back to using IE. Tried again today, and things seem to be fine, EXCEPT that the weather icon on my Mozilla Firefox tool bar is still not updating to the current conditions. It hasn't updated in weeks. What is happening?

    * Update Firefox to the latest version 10 -> [[Installing Firefox]]
    * [[Add-ons are disabled after updating Firefox#w_check-for-new-versions-of-your-add-ons|Check for new versions of your add-ons]]
    Check and tell if its working.
    May not be related to your problem but some of your Firefox Plugins are out-dated
    * Update All your Firefox Plugins -> [https://www.mozilla.org/en-US/plugincheck/]
    * '''When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)'''

  • HT5622 my ipod is 4th generation and i want to update it to ios7 but it says its updated and its only on ios6. what am i supposed to do to update it?

    my ipod is 4th generation and i want to update it ios7 but it says its updated and its only on ios6. What do i do to update it?

    well the ipod 4th gen sadly cannot be updated  to the ios7 because the software couldnt or wouldnt connect yhe only ipod that can get the ios 7 is ipod 5 sorry

  • HT201269 my pc crashed and i no longer have the music i used to have, how can i sync my ipod  w/ out loosing  all of my  music.  and also how do i update  my ipod only has  a partial version of ios4

    My pc crashed and i no longer have the music i used to have, how can i sync my ipod  w/ out loosing  all of my  music.  and also how do i update  my ipod only has  a partial version of ios4

    It has always been very basic to always maintain a backup copy of your computer for this very occasion.  USe your backup copy to put everything on the new computer, then sync.

  • I am using Firefox 3.6.8. Oddly, my problem appeared a few hours PRIOR to Firefox automatically installing the latest updates (the week ending 7/23), not afterwards. The problem is this: the browser continues to display tabs, the reload/home/history/favor

    I am using Firefox 3.6.8. Oddly, my problem appeared a few hours PRIOR to Firefox automatically installing the latest updates (the week ending 7/23), not afterwards. The problem is this: the browser continues to display tabs, the reload/home/history/favorites icons, URL field and Google search field while in full-screen mode, so it's not really full-screen anymore. How can I correct this?
    == This happened ==
    Every time Firefox opened
    == Oddly, my problem appeared a few hours PRIOR to Firefox automatically installing the latest updates (the week ending 7/23), not afterwards.

    Do you have that problem when running in the Firefox SafeMode?
    [http://support.mozilla.com/en-US/kb/Safe+Mode]
    ''Don't select anything right now, just use "Continue in SafeMode."''
    If not, see this:
    [http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

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