10.4.11 problem with first generation macbook

hey guys, my parents just installed the 10.4.11 update on their mac running 10.4.10, and my dad did the update, it installed everything, restarted twice like normal, but on the second restart, its been on the start up screen with the apple logo, and white screen with the spinning cursor for 20 minutes now. we called support but they were closed. We've considered restarting, but we dont want to possibly ruin the partition, we put our ear to the harddrive area, and there is absolutley no activity, all we hear is the fan blowing really really hard. What should we do guys, we need your expertise. thanks in advance.

I had the same symptoms you described, but I have managed to boot my system twice now. First, I ejected a DVD I had in the drive, Second I disconnected my external monitor from my laptop, third I held down the power until it shuts down. But that's not the end.
When I restart my macbook pro, the spinning thing sits there for a while, I push the power button...but only a standard half second push, which seems to break the apple out of the endless spinning icon.
Everything seems normal, and booting continues,...I have to do this the last 2 times, which really isn't acceptable, but better than not having my computer.
I haven't had any adverse effects, but do this at your own risk.

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