10.4.6 fixed my help viewer!

Yep, it did.
After months of repeatedly going through the routine on Dr. Smoke's site, and it repeatedly failing on Mac Help, it finally works. The first time, it took about 30 sec (on dialup) to open each category, but now it works fine.
One quirk -- there is no spinning wheel while waiting, which may make you think it's not working.

You wrote: "site indeed says it fixes the viewer..."Actually, the exact wording is"Resolves an issue that could cause Help Viewer to sometimes display a blank window."It does not say that the issue was in Help Viewer itself, merely that it could cause Help Viewer to display a blank window. My surmise is that something else was amiss, either in the OS or the Apple Help Sever, or both, that would result in Help Viewer showing a blank window.
As I noted earlier, none of the files contained within the Help Viewer bundle changed from 10.4.5 to 10.4.6 when I compare the files' dates. So, it looks like some other OS problem was causing the Help Viewer problem. Perhaps a change in Web Kit.
To see the Contents of the Help Viewer bundle, open System > Library > CoreServices. Control-click on Help Viewer and select "Show Package Contents." Drill-down in the resulting Contents folder.

Similar Messages

AppleWorks Help (Help Viewer 2.0.1.1(v79.1))

How do I fix the Help Viewer for AppleWorks 6.2.9 to work properly? I have just installed AppleWorks 6.2.4 and upgraded to version 6.2.9. The Help Viewer seems to work intermittently. The links in the viewer have worked one time and only one time. I am new to AppleWorks and I want to learn the basics. Do you have any thoughts?
Thank you, Ivan
PowerMac 8500 Mac OS X (10.2.x) Sonnet G4 450MHz

I don't think you'll find a resolution within AppleWorks -- the problem is more likely a Help user-interface problem.
In a Finder window open your user's "Library >Caches" folder. From there, move the "com.apple.helpui" folder to the trash, then try AppleWorks Help again. If that doesn't resolve the problem, then you may need to trash some helpui preference files, as well.

When I open itunes to play content I've already purchased and while attempting to view trailers for movies in the itunes store, I receive a generic error message from windows, and I'm directed to reinstall the latest version of itunes. Not a fix. Help?

When I open itunes to play content I've already purchased and while attempting to view trailers for movies in the itunes store, I receive a generic error message from windows, and I'm directed to reinstall the latest version of itunes. Not a fix. Help?

after perusing other subjects with playback issues:
this is the fix:
-Launch Control Panel - Double click Quicktime, If you do not see quicktime, look on the top left side of control panel and switch to classic view. This will then allow you to see Quicktime.
-Now click the advanced tab and click on Safe Mode GDI Only, Apply, then ok.

Adobe Indesign: Adobe Help Viewer is not available! All Updates installed. How to fix?

Hello,
I have CS6 Design Standard installed on Windows 7 x64.
When i choose the Indesign-Help in Menu i get a "Adobe Help Viewer is not available" Error.
All Products are on the latest updates.
How can i fix this?
Greetings
Sebastian Schad

I have already tried this KB Adobe Help Manager | Troubleshoot Error Codes but this option is not available

Help viewer does not work after update to 10.4.4

Since updating to 10.4.4 my Help viewer does not work, and all of the troubleshooting fixes suggested in other threads have not had any success in resolving this. I've noted that when I go to Users>Library>Documentation>Help there is no mac.help file - can someone tell me if that means that I've lost the file altogether and need to reinstall it? I get to the first screen of the viewer, but the links from there don't work. Thanks for any help that you can provide!

Thanks for your suggestion. I downloaded OnyX and ran the cleaning function. After restarting, I opened Help and once again the first screen appeared fine. But again most of the links did not work, though those under the "What's New" heading did work. I might add that I had previously tried a variety of suggestions posted in another thread, which included deleting from the caches folder in Home>Library several files such as com.apple.helpui and help.plist in the Preferences folder. (As noted in my previous post this evening, I also created another user but that also did not have any effect.) Any other ideas? Thanks

I am trying to install iTunes 12.0 on my Windows 7 PC to sync my iPhone6. I am getting error message, "Item already exists" on installation of iTunes 12.0. Apple has no fix. Help???

I am trying to install iTunes 12.0 on my Windows 7 PC to sync my iPhone6. I am getting error message, "Item already exists" on installation of iTunes 12.0. Apple has no fix. Help???

Item or object?
For "Object already exists" or "Access denied" errors when installing try opening Control Panel > Programs and Features > View installed updates then checking for Security Update for Microsoft Windows (KB2918614). Uninstall if you have it, then reboot and try installing again.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Help Viewer no longer works!

Not sure when this started, but now when I choose the help menu (at least from Finder and iChat), it takes a while for the viewer to bring up the proper library and then the links in the window are dead. In addition, the search feature just results in the spinning cog.
Not life threatening, but annoying.
Dual 2.0GHz G5 Mac OS X (10.4.3)

Hi, Thomas.
See my "Troubleshooting Help Viewer" FAQ for comprehensive advice on fixing issues with Help Viewer, including the issue you mention.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

Drive Utility Help Viewer "does not know how to handle selected URL"

I have Drive Utility 10.5.6, according to . I'm trying to reformat a FAT32 partition on an external drive to Mac OS X Ext. Journaled in preparation for using SuperDuper to back up my Mac HD boot partition. For a time, which seems to have passed, now that erasing the partition has been done. The Disk Utility Help wouldn't work. Instead of putting up topic information, I got a message saying "Help Viewer does not know how to handle selected URL", followed by an reference to an html file that allegedly existed inside a set of folders inside the app. Where, of course, Finder cannot see. Once the erasing was done, Help seems to have come back. I tried Apple Support, but could only get a reference to OS 9 Appleworks macros not working in OS X. No help at all. Is this a question? I don't know. Help is working now. But for a while it was very annoying. It must be one of those little windows glitches that no one ever bothered to fix.

In order to change a FAT or NTFS formatted drive for use with OS X you will need to do the following:
Extended Hard Drive Preparation
1. Open Disk Utility in your Utilities folder.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID (for Intel Macs) or APM (for PPC Macs) then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
If you have an Intel Mac and can partition the drive using GUID then you can have FAT32 and OS X partitions on the same drive.
As for problems with the Help viewer see:
In most cases doing the following will restore the Help Viewer:
1. Trash the following three files, if extant:
/Home/Library/Preferences/com.apple.help.plist
/Home/Library/Preferences/com.apple.helpui.plist
/Home/Library/Preferences/com.apple.helpviewer.plist
2. Trash the /Home/Library/Caches/com.apple.helpui folder.
3. Empty the Trash and Restart.
Visit The XLab FAQs and read the FAQ on the Help Viewer for additional suggestions.

Help Viewer is an issue with InDesign CS6

Would anyone happen to know if the Help Viewer is an issue with InDesign CS6? Even with a manual install the Help feature launches without issues the first time and won’t launch after the second time. This is the message we are receiving on Windows 7:
“Help viewer is not installed check your internet connection and reinstall InDesign”

Anup R. wrote:
Can you try the option mentioned in 2nd para of the reply, if you are connected to internet?
You can try changing the preference "General Settings" > "Display Local Help content only" to "No" so that application launches the online help content.
-Anup.
YES! It does help.Thank you very much. I changed the setting yesterday but side tracked before I see the online content works. So in general scope, yes it takes me to the online help center, which gives me options for more "community" answers. So yes, thank you for making me look further.
However, I really was a fan of the local help that looked like and felt like the user manuals produced by Adobe, not just blogs, and more message boards. So I am still partially dismayed that I take the time to download and update the local help files, but can't use them. And wish Adobe would just fix the problem, so I can have immediate access to user manuals without having to surf all over for answers. Perhaps this is a novice thought, but I liked reading it in manual formats provided by the amnufacture of the software.
Thanks again though for the help and it will just have to get used to this method. UNLESS you can tell me good news of something else I am missing?

Help viewer is not helping

I have an intel mac notebook and it works great -- except for the help viewer which has gone from very slow in responding to not responding at all. I followed all the tips for resetting the viewer (deleting help p lists, etc.) and that will fix it temporarily. But everytime I restart my computer, I have to delete those same files again to get the help viewer working. I finally went to console.log and this is the message it is displaying but I need help in translating it. Please Help! I'm an ex-windows user and this is my first mac and I'm really dependant on the mac help.
2006-05-13 09:55:55.217 Help Viewer[272] * -[NSBundle load]: Error loading code /Users/annatsao-abellera/Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports for bundle /Users/annatsao-abellera/Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle, error code 2 (link edit error code 0, error number 0 ())
2006-05-13 09:55:55.427 Help Viewer[272] * NSRunLoop ignoring exception '* End of archive encountered prematurely at 400' that raised during posting of delayed perform with target 37bda0 and selector '_setupTOC'

Just in case, here's Dr.Smokes Help Viewer Tips.
It also wouldn't hurt to try using Disk Utility to repair your startup disk (hard drive) as shown in his Resolving Disk, Permission, and Cache Corruption.
You might have a little directory corruption and it's suggested in the Help Viewer Tips.
Cheers!
DALE
Message was edited by: Dale Weisshaar

Search in Help Viewer always returns "No matching help topics were found".

Hi!
I'm running 10.3.9 on 14" iBook G4.
Recently re-installed OSX from CD after a hard disk replacement. Help viewer was fine on the original / old installation of the same version number of OSX.
The CD installs a version earlier than 10.3.9. Possibly 10.3.4? Cannot recall... is this important?
After HDD replacement, went through all the updates fairly rapidly, and arrived at version 10.3.9. Excellent! Except one thing (there may be more, but I've only discovered this so far!)... searches in Help Viewer return the same message irrespective of what I search for. I type the search string (e.g. "dvd" ) in the search bubble in the Viewer window. The message is as follows:
[bouyancy aid with question mark logo] No matching help topics were found
I have tried the usual things, without success, of:
- Removing the Famous Four cache and preference files/dirs.
- Repairing permissions. This repaired a few 'permissions'.
- Rebooting.
I think the icon of the bouyancy aid is a comic irony, but very well suited to my situation. Anyone out there with any suggestions on how to fix, please?
RSJ

Excellent pointers, thanks!
I haven't quite got it working, yet, but have got it to a point that is better than nothing.
Very peculiar -- discovered that, after trying many of the troubleshooting ideas without success, the solution was to hit the "back" icon on the viewer to get to the list of help topics satisfying my search criteria... cannot work out why. It would appear that, for some reason, the viewer is skipping the page with the help topics, and going directly to the "No topics found" page. Curious. I am wondering if one of the above activities (from your help pages) may have helped.
Anyway. Thanks very much for your help on this, and your *very* rapid responses.
Yours most impressed,
RSJ.

Help viewer not working

When I type in a help topic nothing happens. Also, when I go to the home page it nothing happens when I click the links. This is really annoying becuase I want to ask a question and I can't get the help viewer to work.

See my "Troubleshooting Help Viewer" FAQ for comprehensive advice on fixing problems with Help Viewer.
In particular, the specific sections therein may prove helpful:
- If Help Viewer links do not work, see the "Help Viewer links do not work" section of the FAQ.
- If Help Viewer displays a blank window, see the "Help Viewer displays a blank window" section of the FAQ.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

What Help Viewer Component Enables Index tab?

A customer of ours has a problem with any .chm help file not displaying their index contents properly (showing up as blank). In our app, we have a Help | Help Index menu item that opens up our .chm's index tab. This ends up crashing the entire application.
Similarly, accessing the help file directly in Windows Explorer (outside of our application) works fine until he goes to the chm's Index tab in which case the HelpViewer crashes.
Another similar symptom: sometimes the Index tab's contents will be blank and then a crash occurs when he attempts to close the help viewer.
The index tab problems are not unique to our help files however. So I think there's likely some Windows component missing on his system that makes any .chm file with an index tab display a blank tab or causes crashes.
Error Messages consistently mention a problem with:
ModName: itircl.dll
(Sorry rest of the message is in Swedish)
Has anyone heard of this problem and know how to fix it? Should customer just re-register the .dll? Or is something else needed?

Hi there
There are several DLLs that sometimes become corrupt or get clobbered. I think you would be well advised to download MJs Diags from the link below:
http://helpware.net
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Help Viewer Infinite Searches

When you search for something in Help Viewer for which there is apparently no relevant help topic, the program just keeps on searching, and searching, and searching, and searching, forever and ever and ever. It never just stops and gives you a logical response like "no topic found". This is really a classic of poor design which has persisted in every incarnation of OSX.
Is there some reason why Apple has never fixed this, or is the project manager for this bit of code some sort of sadist????

Wet Baloney,
This may be a symptom of the ubiquitous Help Viewer problem.
Troubleshooting Help Viewer by Dr. Smoke may be "Helpful" in eliminating your "Infinite Searches."
;~)

Help viewer crashes

I updated my desktop system last night, going from Lion (10.7.5) to Mountain Lion (10.8.2).
Since then, Help Viewer (and helpd) have been completely non-functional. Every time I launch Help Viewer, I get a pop-up window showing that helpd has crashes. I'm not having any other issues at all - everything else seems to work fine.
I've reviewed numerous examples of how to resolve this problem, including clearing all caches, resetting the help viewer by removing the related plist files and caches, checking all internet plug-ins, removing old & unused Safari extensions, etc.
Still, every time I launch Help Viewer, I get a crash report from helpd and the Help Viewer tells me it has no content to show.
I do not want to re-install the OS unless there is absolutely no other way to resolve this issue.
I would appreciate any suggestions or feedback.
Thanks,
Michael Frankel
President & CEO, Wizard Consulting Group, Inc.
<Personal Information Edited by Host>

OK - Here we go.
First the lines from the Console:
2/3/13 5:19:23.472 PM helpd[966]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
2/3/13 5:19:23.472 PM helpd[966]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
2/3/13 5:19:24.100 PM com.apple.launchd.peruser.501[225]: (com.apple.helpd[966]) Job appears to have crashed: Segmentation fault: 11
2/3/13 5:19:24.220 PM ReportCrash[967]: Saved crash report for helpd[966] version 1.1.4 (85) to /Users/michaelfr/Library/Logs/DiagnosticReports/helpd_2013-02-03-171924_MF-MACP RO.crash
2/3/13 5:19:24.222 PM ReportCrash[967]: Removing excessive log: file://localhost/Users/michaelfr/Library/Logs/DiagnosticReports/helpd_2013-02-0 3-121311_MF-MACPRO.crash
2/3/13 5:19:33.707 PM helpd[978]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
2/3/13 5:19:33.707 PM helpd[978]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
2/3/13 5:19:34.392 PM com.apple.launchd.peruser.501[225]: (com.apple.helpd[978]) Job appears to have crashed: Segmentation fault: 11
2/3/13 5:19:34.491 PM ReportCrash[967]: Saved crash report for helpd[978] version 1.1.4 (85) to /Users/michaelfr/Library/Logs/DiagnosticReports/helpd_2013-02-03-171934_MF-MACP RO.crash
2/3/13 5:19:34.493 PM ReportCrash[967]: Removing excessive log: file://localhost/Users/michaelfr/Library/Logs/DiagnosticReports/helpd_2013-02-0 3-121321_MF-MACPRO.crash
Next, the actual log file (and yes, it's long):
Process:
helpd [978]
Path:
/System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
Identifier:
helpd
Version:
1.1.4 (85)
Code Type:
X86-64 (Native)
Parent Process: launchd [225]
User ID:
501
Date/Time:
2013-02-03 17:19:33.996 -0800
OS Version:
Mac OS X 10.8.2 (12C60)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT
00000001009ae000-00000001009be000 [   64K] r-x/rwx SM=COW /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.apple.CoreFoundation
0x00007fff857bf50a CFStringGetLength + 10
1   com.apple.CoreFoundation
0x00007fff857de48f _CFPropertyListCreateWithData + 367
2   com.apple.CoreFoundation
0x00007fff857de1a0 CFPropertyListCreateFromXMLData + 160
3   com.apple.CoreFoundation
0x00007fff8580f535 CFBundleGetLocalInfoDictionary + 165
4   com.apple.Foundation
0x00007fff85b97d62 -[NSBundle localizedInfoDictionary] + 34
5   com.apple.Foundation
0x00007fff85b97cf9 -[NSBundle objectForInfoDictionaryKey:] + 29
6   helpd
0x00000001009b46de 0x1009ae000 + 26334
7   helpd
0x00000001009b4528 0x1009ae000 + 25896
8   helpd
0x00000001009b1348 0x1009ae000 + 13128
9   helpd
0x00000001009b62ff 0x1009ae000 + 33535
10 libdispatch.dylib
0x00007fff890690b6 _dispatch_client_callout + 8
11 libdispatch.dylib
0x00007fff89069041 dispatch_once_f + 50
12 helpd
0x00000001009b61fe 0x1009ae000 + 33278
13 helpd
0x00000001009afef5 0x1009ae000 + 7925
14 helpd
0x00000001009af8cb 0x1009ae000 + 6347
15 com.apple.CoreFoundation
0x00007fff858a5b2d __CFMessagePortPerform + 701
16 com.apple.CoreFoundation
0x00007fff857ba2d9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41
17 com.apple.CoreFoundation
0x00007fff857ba019 __CFRunLoopDoSource1 + 153
18 com.apple.CoreFoundation
0x00007fff857ed19f __CFRunLoopRun + 1775
19 com.apple.CoreFoundation
0x00007fff857ec6b2 CFRunLoopRunSpecific + 290
20 com.apple.CoreFoundation
0x00007fff857fb371 CFRunLoopRun + 97
21 helpd
0x00000001009b80d5 0x1009ae000 + 41173
22 libdyld.dylib
0x00007fff84b2c7e1 start + 1
Thread 1:
0   libsystem_kernel.dylib
0x00007fff8e6ae6d6 __workq_kernreturn + 10
1   libsystem_c.dylib
0x00007fff85a7aeec _pthread_workq_return + 25
2   libsystem_c.dylib
0x00007fff85a7acb3 _pthread_wqthread + 412
3   libsystem_c.dylib
0x00007fff85a65171 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib
0x00007fff8e6aed16 kevent + 10
1   libdispatch.dylib
0x00007fff8906bdea _dispatch_mgr_invoke + 883
2   libdispatch.dylib
0x00007fff8906b9ee _dispatch_mgr_thread + 54
Thread 3:: Dispatch queue: com.apple.root.default-priority
0   libsystem_kernel.dylib
0x00007fff8e6ae386 __semwait_signal + 10
1   libsystem_c.dylib
0x00007fff85b02800 nanosleep + 163
2   libsystem_c.dylib
0x00007fff85b0268a sleep + 61
3   com.apple.helpbookPlugin
0x0000000101e0def6 0x101e08000 + 24310
4   com.apple.Foundation
0x00007fff85bd4986 -[__NSOperationInternal start] + 684
5   com.apple.Foundation
0x00007fff85bdc1a1 __block_global_6 + 129
6   libdispatch.dylib
0x00007fff8906cf01 _dispatch_call_block_and_release + 15
7   libdispatch.dylib
0x00007fff890690b6 _dispatch_client_callout + 8
8   libdispatch.dylib
0x00007fff8906a1fa _dispatch_worker_thread2 + 304
9   libsystem_c.dylib
0x00007fff85a7acab _pthread_wqthread + 404
10 libsystem_c.dylib
0x00007fff85a65171 start_wqthread + 13
Thread 4:
0   libsystem_kernel.dylib
0x00007fff8e6ae6d6 __workq_kernreturn + 10
1   libsystem_c.dylib
0x00007fff85a7aeec _pthread_workq_return + 25
2   libsystem_c.dylib
0x00007fff85a7acb3 _pthread_wqthread + 412
3   libsystem_c.dylib
0x00007fff85a65171 start_wqthread + 13
Thread 5:
0   libsystem_kernel.dylib
0x00007fff8e6ae6d6 __workq_kernreturn + 10
1   libsystem_c.dylib
0x00007fff85a7aeec _pthread_workq_return + 25
2   libsystem_c.dylib
0x00007fff85a7acb3 _pthread_wqthread + 412
3   libsystem_c.dylib
0x00007fff85a65171 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000001c000100 rcx: 0x00000000ffffff80 rdx: 0x000000001c000100
rdi: 0x0000000000000000 rsi: 0x00000000000003ad rbp: 0x00007fff5f2505d0 rsp: 0x00007fff5f2505d0
   r8: 0x00000000ffff0000   r9: 0x00007fff5f250158 r10: 0x00007fff8e6aeffa r11: 0x00007fd0f4b3f340
r12: 0x00000000000003ad r13: 0x00007fd0f4b3f340 r14: 0x0000000000000000 r15: 0x00007fd0f4b3f340
rip: 0x00007fff857bf50a rfl: 0x0000000000010246 cr2: 0x0000000000000000
Logical CPU: 0
Binary Images:
0x1009ae000 -
0x1009bdfff helpd (1.1.4 - 85) <18369DE6-2FD3-3D31-8E69-F1CE023B0B8F> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
0x101e08000 -
0x101e1bfff com.apple.helpbookPlugin (1.1.3 - 84) <7ACEDDCD-CDE9-31BD-A6C1-9FD4492890CC> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/Helpb ook Plugin.bundle/Contents/MacOS/Helpbook Plugin
0x101e27000 -
0x101e40ff7 com.apple.SemanticDocumentManagement (1.2.3 - 1.2.3) <32454B13-A6CB-3DFA-8CCB-F66E7FE80163> /System/Library/PrivateFrameworks/SemanticDocumentManagement.framework/Versions /A/SemanticDocumentManagement
0x101f87000 -
0x101f89fff com.apple.kbPlugin (1.1.2 - 82) <C175F80B-1426-3348-8547-BD5158990142> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/KB Plugin.bundle/Contents/MacOS/KB Plugin
0x10207d000 -
0x102107ff7 com.apple.xquery (1.3.1 - 30) <04E0E165-BE1D-3DD7-899F-10AFD053B30C> /System/Library/PrivateFrameworks/XQuery.framework/XQuery
0x7fff605ae000 -
0x7fff605e293f dyld (210.2.3) <36CAA36E-72BC-3E48-96D9-B96A2DF77730> /usr/lib/dyld
0x7fff83beb000 -
0x7fff83d0bfff com.apple.desktopservices (1.7.2 - 1.7.2) <CDE8C2C2-C505-31B0-8C61-E40E4EA364A5> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff83d0c000 -
0x7fff83d66fff com.apple.print.framework.PrintCore (8.1 - 387.1) <1FA17B75-33E6-35BD-9198-35F92E37B248> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff83da9000 -
0x7fff83de8ff7 com.apple.QD (3.42 - 285) <8DF36FCA-C06B-30F4-A631-7BE2FF7E56D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff83f98000 -
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0x7fff8a28aff7 com.apple.CoreServices.OSServices (557.4 - 557.4) <841878A8-6F3E-300D-8F01-444B3CC1F41D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
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0x7fff8a337ff7 com.apple.ink.framework (10.8.2 - 150) <84B9825C-3822-375F-BE58-A753444FBDE2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff8a338000 -
0x7fff8a372fff com.apple.GSS (3.0 - 2.0) <0BDF8090-5EF4-3759-94DE-8521D74188AA> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff8a3e7000 -
0x7fff8a3ecfff libcompiler_rt.dylib (30) <08F8731D-5961-39F1-AD00-4590321D24A9> /usr/lib/system/libcompiler_rt.dylib
0x7fff8a729000 -
0x7fff8a72dfff libCoreVMClient.dylib (24.4) <55F71158-ADEE-3863-92E9-4772DCEA8E31> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff8ab77000 -
0x7fff8ab98fff com.apple.Ubiquity (1.2 - 243.10) <F97D3A33-2C8B-3CFF-AF75-A74866D42853> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff8ab99000 -
0x7fff8ac96ff7 libxml2.2.dylib (22.3) <47B09CB2-C636-3024-8B55-6040F7829B4C> /usr/lib/libxml2.2.dylib
0x7fff8ac97000 -
0x7fff8ace3ff7 libauto.dylib (185.1) <73CDC482-16E3-3FC7-9BB4-FBA2DA44DBC2> /usr/lib/libauto.dylib
0x7fff8ace4000 -
0x7fff8acebfff libcopyfile.dylib (89) <876573D0-E907-3566-A108-577EAD1B6182> /usr/lib/system/libcopyfile.dylib
0x7fff8acec000 -
0x7fff8acf5fff com.apple.CommerceCore (1.0 - 26) <997CD214-BC78-3C61-A1B8-813EA1CB9997> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff8acf6000 -
0x7fff8adf3fff libsqlite3.dylib (138.1) <ADE9CB98-D77D-300C-A32A-556B7440769F> /usr/lib/libsqlite3.dylib
0x7fff8adf4000 -
0x7fff8ae02ff7 libkxld.dylib (2050.18.24) <7027CE49-007D-3553-8FFA-3E3B428B2316> /usr/lib/system/libkxld.dylib
0x7fff8ae72000 -
0x7fff8ae78fff libGFXShared.dylib (8.6.1) <CF55E720-1B9E-3E24-A1DA-7FA8B261CD8E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff8ae79000 -
0x7fff8aea0fff com.apple.framework.familycontrols (4.1 - 410) <AE49B2AB-7D2B-3D52-8E21-60EBEA1A38E6> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff8ca49000 -
0x7fff8ca50fff com.apple.NetFS (5.0 - 4.0) <82E24B9A-7742-3DA3-9E99-ED267D98C05E> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff8cc9a000 -
0x7fff8cc9cff7 libunc.dylib (25) <92805328-CD36-34FF-9436-571AB0485072> /usr/lib/system/libunc.dylib
0x7fff8cdbd000 -
0x7fff8ce3efff com.apple.Metadata (10.7.0 - 707.3) <A45D75C1-B311-39F0-AF4A-63FCCC098C1D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff8cf69000 -
0x7fff8cf93ff7 com.apple.CoreVideo (1.8 - 99.3) <C424838A-889C-39E5-8108-FD05C93D26A0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8cf94000 -
0x7fff8cfb4fff libPng.dylib (845) <C3CDD2B4-3CB0-3F6D-8411-DAAF267E952B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff8d014000 -
0x7fff8d014fff com.apple.CoreServices (57 - 57) <9DD44CB0-C644-35C3-8F57-0B41B3EC147D> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff8d015000 -
0x7fff8d017fff libquarantine.dylib (52) <4BE2E642-A14F-340A-B482-5BD2AEFD9C24> /usr/lib/system/libquarantine.dylib
0x7fff8d018000 -
0x7fff8d0b2fff libvMisc.dylib (380.6) <714336EA-1C0E-3735-B31C-19DFDAAF6221> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff8d10e000 -
0x7fff8d130ff7 libxpc.dylib (140.41) <FAC04D8B-680E-325F-8F0C-DD69859D0E01> /usr/lib/system/libxpc.dylib
0x7fff8d9e6000 -
0x7fff8dcb6fff com.apple.security (7.0 - 55179.1) <639641EF-8156-3190-890C-1053658E044A> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff8dcb7000 -
0x7fff8dcc9ff7 libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib
0x7fff8dccd000 -
0x7fff8dcecff7 com.apple.ChunkingLibrary (2.0 - 133.2) <D2A746DE-002A-3C6C-961E-BE94E71DB835> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x7fff8dd91000 -
0x7fff8ddfafff libstdc++.6.dylib (56) <EAA2B53E-EADE-39CF-A0EF-FB9D4940672A> /usr/lib/libstdc++.6.dylib
0x7fff8deaf000 -
0x7fff8deb1fff com.apple.TrustEvaluationAgent (2.0 - 23) <A97D348B-32BF-3E52-8DF2-59BFAD21E1A3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff8dec1000 -
0x7fff8dee8ff7 com.apple.PerformanceAnalysis (1.16 - 16) <E4888388-F41B-313E-9CBB-5807D077BDA9> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff8defb000 -
0x7fff8df29fff com.apple.CoreServicesInternal (154.2 - 154.2) <3E6196E6-F3B4-316F-9E1F-13B6B9694C7E> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff8df30000 -
0x7fff8df68fff libtidy.A.dylib (15.10) <9009156B-84F5-3781-BFCB-B409B538CD18> /usr/lib/libtidy.A.dylib
0x7fff8e1de000 -
0x7fff8e4f5ff7 com.apple.CoreServices.CarbonCore (1037.3 - 1037.3) <DF7CABCA-F2CB-345B-8EFF-F0F4E937B7FF> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff8e692000 -
0x7fff8e696fff libGIF.dylib (845) <2690CE83-E934-3EF8-A30A-996EDADCE3E4> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8e697000 -
0x7fff8e69bff7 com.apple.TCC (1.0 - 1) <F2F3B753-FC73-3543-8BBE-859FDBB4D6A6> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff8e69c000 -
0x7fff8e6b7ff7 libsystem_kernel.dylib (2050.18.24) <C0535565-35D1-31A7-A744-63D9F10F12A4> /usr/lib/system/libsystem_kernel.dylib
0x7fff8e6b8000 -
0x7fff8e6bcfff libpam.2.dylib (20) <C8F45864-5B58-3237-87E1-2C258A1D73B8> /usr/lib/libpam.2.dylib
0x7fff8e6bd000 -
0x7fff8e7c8fff libFontParser.dylib (84.5) <617A7D30-C7BC-39FC-A1FE-59367B4A5719> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff8e7c9000 -
0x7fff8e7cffff libmacho.dylib (829) <BF332AD9-E89F-387E-92A4-6E1AB74BD4D9> /usr/lib/system/libmacho.dylib
0x7fff8e81e000 -
0x7fff8e82bff7 com.apple.HelpData (2.1.4 - 85) <EE68BDCC-AF2E-34D3-8E4F-87379E3A4D8E> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x7fff8ef72000 -
0x7fff8ef72fff com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <B5A18EE8-DF81-38DD-ACAF-7076B2A26225> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff8f35c000 -
0x7fff8f35dff7 libSystem.B.dylib (169.3) <9089D72D-E714-31E1-80C8-698A8E8B05AD> /usr/lib/libSystem.B.dylib
0x7fff8f35e000 -
0x7fff8f35fff7 libremovefile.dylib (23.1) <DBBFAF35-AC78-3856-92F6-6E4FD9DF14A2> /usr/lib/system/libremovefile.dylib
0x7fff8f95a000 -
0x7fff8fd51fff libLAPACK.dylib (1073.4) <D632EC8B-2BA0-3853-800A-20DA00A1091C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff8fe64000 -
0x7fff8fee6fff com.apple.Heimdal (3.0 - 2.0) <660A6C64-4912-32C8-A332-B64164032A2D> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff9000c000 -
0x7fff90429fff FaceCoreLight (2.4.1) <A34C9575-C4C1-31B1-809B-7751070B4E8B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x7fff9042a000 -
0x7fff9057bfff com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <833DA682-A3C1-39E7-AEC3-9EDC734DE2A9> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff905c4000 -
0x7fff905f2ff7 libsystem_m.dylib (3022.6) <B434BE5C-25AB-3EBD-BAA7-5304B34E3441> /usr/lib/system/libsystem_m.dylib
0x7fff905f8000 -
0x7fff90654ff7 com.apple.Symbolication (1.3 - 93) <97F3B1D2-D81D-3F37-87B3-B9A686124CF5> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff90679000 -
0x7fff906d6fff com.apple.audio.CoreAudio (4.1.0 - 4.1.0) <B3198BD6-EA1D-3E5E-ADD4-37D8E6B72678> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff90b68000 -
0x7fff90b6cfff com.apple.IOSurface (86.0.3 - 86.0.3) <C121DE83-ED12-3DC1-BDB3-4FCB29AB0571> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 790
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=144.6M resident=119.2M(82%) swapped_out_or_unallocated=25.4M(18%)
Writable regions: Total=74.5M written=9844K(13%) resident=11.2M(15%) swapped_out=0K(0%) unallocated=63.3M(85%)
REGION TYPE
VIRTUAL
===========
=======
MALLOC
63.4M
MALLOC guard page
48K
SQLite page cache
192K
STACK GUARD
56.0M
Stack
10.5M
VM_ALLOCATE
12K
__DATA
10.4M
__IMAGE
528K
__LINKEDIT
53.3M
__TEXT
91.2M
__UNICODE
544K
mapped file
18.1M
shared memory
308K
===========
=======
TOTAL
304.6M
I sincerely hope this gives you enough information to figure out what's happening. At least after the re-install, helpd is not crashing constantly. Now it crashes only when I select Help from the Finder menu. I still want it fixed, but at least I can work.
Thanks,
Michael Frankel
President & CEO, Wizard Consulting Group, Inc.

10.4.6 fixed my help viewer!

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