10.5.2 won't install either

The installer goes almost all the way through installation. Then at the last minute, it "rolls back," and the progress bar actually moves from right to left, indicating that the installation is being "undone." I'm going to revert to an earlier version.

Because the MacBook had one more release after your 2.2 with the Penryn processors. Every nonretail install disc is system specific. Release dates on all Intel Macs for system specific discs are here:
http://docs.info.apple.com/article.html?artnum=303315
Yes, you have to call the original owner for the discs.
Retail install discs will only work on older Macs than the discs themselves.
Message was edited by: a brody

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ITunes download said I needed to uninstall first. Followed instructions on how to uninstall. Everything worked except for iTunes itself and it won't uninstall but won't install either. Help!

I followed the instructions for the uninstall as found on the website, but all of the software except for iTunes uninstalled successfully. Now it won't uninstall and the updated version won't instal either and I have no idea what to do. I'm very frustrated at this point as I've tried everything on the support website.

Perfect, thanks.
"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330."
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Zen Micro: My comp won't install driv

Hello everyone, this is my first post. I just recently bought a Zen Micro, and during the installation, Right when it was about to finish, I got an error message that read like "There was an error installing the drivers". Everything seemed to be installed right, and everything worked, but when I connected the Micro to my computer through USB, my computer recognized that the Micro was there, but when I tried using the Zen Media Explorer, it said that my Micro was not connected. I tried calling customer support and they told me to uninstall and reinstall, same problem. They also said it might be my anti-virus software, so I uninstalled that, same problem. I even went to download the driver from nomadness.com, and those drivers won't install either. Does anyone know what I can do to get my drivers to install?

just got a zen micro and guess what i am having the same problem, running on widows ME, went through the installation procedure. get a big red x that says windows cannot find driver, tired to reinstall the drivers both from the cd and from the usbman.com site, all end up in the same place, reinstalling drivers is not just happening. the systems subolder shows a yello question mark under zen creative.
a hint or two:
. i had the same problem with my Rave mp3 player and the service support fellow asked me to download the files from usbman.com, still didnot work. returned the **bleep** thing.
now i have the zen and guess what, it is doing the same thing, wonder if it is windows me?
2. when i restart the computer is get the following message (this is new for today)
windows could not upgrade file % etc. etc. this error happened on the restart after installation.
help me please.

ITunes won't install or uninstall. :(

Howdy one and all,
I've scoured your forums for an answer but I'm not really getting anywhere. :/
I wanted to install iTunes 7 to help fix my ipod (which subsequently fixed itself) but this message comes up each time.
So I removed Quicktime from the programmes folder, then iTunes refused to work. I also removed the iTunes folder.
Then i tried to install Quicktime by itself, and that won't install either.
I keep going into control panel and there are 2 ipods and 2 itunes, and none of them will uninstall for me, they just blink and then stay there.
I've checked my task manager, and there is no ipod services running.
Does anyone have a notion as to what is going on?
Any help at all would be greatly appreciated!!
Dell Windows XP I also have a macbook!
Dell Windows XP I also have a macbook!
Dell Windows XP I also have a macbook!

Very strange.
Ok you might want to clean out your temp folder before running the install. Then reboot and try to clean the rest in there.
Here is a more detail instruction for cleaning the temp:
Clean out your temp folders, Delete as much as you can in these folders except for the folders Cookies, History, Temporary Internet Files.
a. C:\windows\temp (if one exists)
b. C:\Documents and Settings\{username}\Local Settings\Temp
Sometimes installers will pick up old files or won’t delete their temporary files.
Make sure you have the latest MSI engine.
http://support.microsoft.com/kb/893803
Even though you shouldn't have to the VB script installer is here.
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=C717D943 -7E4B-4622-86EB-95A22B832CAA

CS3 InDesign won't install, Mac OS 10.5

I've just received CS3 Design premium, and InDesign won't install. There is no reason given, just that it won't install. Shared components and Version Cue Server won't install either. I just upgraded to Leopard on a g5 Intel system. Any ideas on what to do next?
Thanks,
jan

For your protection, this mailing list does not allow unauthenticated posts by
email. Please re-post through the Web. Go to
<
Darlene Long, "CS3 InDesign won't install, Mac OS 10.5" #5, 13 Jan 2008 6:23 pm>. Then you can copy/paste this
message into your Web browser.
CS3 InDesign won't install, Mac OS 10.5
Hi Darlene,
I think I just got lucky - it hesitated a few times then finally clicked.
One of the previous posters suggested to not install Version Cue, so I
clicked that one off. Did you repair the permissions and restart before
installing? Spin around 3 times clicking your heels saying, there's no
program like InDesign?
If you can stay in InD 2 I would suggest that, expecially if you use a lot
of clipping paths. InD3 has a bug there that won't see interior paths, so
you have to go back into Photoshop to rework the image. If I had only know
that before.....
Good luck!
jan

No audio, after factory reset,flash install,SoundMax & HDA audio drivers won't install

My problems are:
No sound with Youtube or the laptop itself
SoundMax won't install either though I downloaded HDA audio drivers it requested.
Flash download stuffed up my SoundMax after factory reset.
I decided to do a factory reset after Youtube starting slowing down. After reset it (Youtube) kind of worked better
then the audio disappeared from the laptop. The drivers, SoundMax Audio was gone (greyed out).
I downloaded the Audio driver from Lenovo website for my X31 but SoundMax install wouldn't install because it kept saying HDA Audio drivers weren't installed.
I downloaded it from here:
http://support.lenovo.com/en_AU/research/hints-or-tips/detail.page?&DocID=HT072373
So I went to HP site to download HDA audio drivers, then the SoundMax Audio reappeared and I had sound on my computer.
HDA Audio drivers link at HP website (since Lenovo doesn't have it):
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?cc=US&lang=en&swItem...
When I downloaded latest Adobe Flash, the SoundMax Audio disappeared again. So at the moment I have Youtube video without sound (and Firefox keeps telling me to download Flash?)
No sound on IE as well.
Would appreciate your help. Thank you very much.
I'm using:
ThinkPad X31 (2673-QU6)
Based on 2673-N7G
Win XP Pro Service 3 with recent updates
Firefox (latest) with add-ons
Solved!
Go to Solution.

You need to install the modem driver too.
http://support.lenovo.com/en_AU/research/hints-or-tips/detail.page?&DocID=HT072373
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Apple Mobile Device Service (AMDS) won't install with iTunes,either V10.7 or V11. The service can't be started b/c the software is not there. Windows 7 with latest service pack. V11 iTunes installs

Apple Mobile Device Service (AMDS) won't install with iTunes,either V10.7 or V11. The service can't be started b/c the software is not there. Windows 7 with latest service pack. V11 iTunes installs fine, iPod found, no iPhone 5 b/c no AMDS. Error "insufficient premissions to install AMDS" Tried numerous uninstall / reinstall combinations, installed iTunes as administrator, etc. Somethings not right. What the Heck ?

See the following article for dealing with Apple Mobile Device Services: http://support.apple.com/kb/TS1567
Downloading and installing iTunes will not fix this problem. If the other troubleshooting steps do not work, go to the Control Panel and uninstall iTunes, Apple Mobile Device Services, Quicktime and any other Apple program that might be present. Reboot your computer, then download and install the latest version of iTunes.

Windows Vista won't install Ipod

Latest version of Itunes 7.4.2 has been installed, unfortunately Windows Vista has located Ipod mini in "other devices" in "Device Manager", but it won't install the Ipod. I've reinstalled Iteune three times and searched the Windows Vista disk, but with no luck.
I'm on the verge of selling the ipod - any advice would be welcome.
Thanks

I suggest either getting a Mac or going back to Windows XP because Vista is known to have these problems.

My new blank hard drive won't install OSX from the disk?

For some reason my Mac book pro won't install OS through the install cd or through the flash drives. It will load the disk but then freeze when I click install. It won't load through the USB either. I have done multiple diagnostics at the mac store and they tell me that my hd is bad. Twice the hd was fresh out of the box and installed that day. I spoke to a supervisor via phone when I called apple care and he told me that unless I have all apple parts in the computer they can't accurately diagnose the issue. It feels like they're trying to con me into paying double for a "apple hd". What can I do to get my computer working?

I would purchase an external USB enclosure for the HDD. With the HDD in the enclosure, install OSX and then mount in your MacBook. If you continue to have problems, it could be a faulty internal SATA cable.

ITunes won't install (at all) on my Windows 8.1 64 bit computer

I've tried downloading iTunes for Windows 8.1 64-bit computers and it won't install on my machine. I did everything like I think I was supposed to ... but nothing happens. In addition I've tried connnecting my iPhone 5S to a USB port ... nothing good happens. My computer recognizes the iPhone but it won't do anything with it. Also I've tried the suggestions from "windows 8.1 itunes wont recognize iphone: Apple Support Communitites" which entertains that I can open control panel ... find Device Manager and try to install new driver software from my disk ... with the suggestion that I 'browse' and find "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. ... and "Apple" does not exist under Common Files of either "Program Files" or "Program Files (x86)"
So now what????

What is the full text of the error message?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases.
Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2

Creative Cloud Desktop app won't install error 207; Adobe server?

Is there a problem with some of Adobe.com servers? My employer just purchased a CC subscription for my work Mac, and the CC Desktop App won't install. I've restarted my Mac, quit all Adobe products, redownloaded the DMG file (creativecloudinstaller.dmg), and checked to make sure my firewall is off. But I still get an error message #207. My DNS servers are set to the same ones that other Macs in my group are set to, and they have CC on their Macs.
I don't know if it's related, but I can't load "adobe.com" in my browser, either. All other webpages are fine, including (obviously) this forum.
I am using OS 10.8.5, connected via Ethernet, and my browser is Chrome.

Thank you for your help, Ned. I also called Adobe help via phone, and he confirmed that my company's server needed to whitelist several Adobe sites. The company had revised their servers not long ago, and evidently did not transfer their old whitelists (which is why my coworkers had previously been able to access Creative Cloud). The phone support person emailed me a helpful list that I could forward to our company's tech support center—but the link you supplied in your response was also perfectly relevant.

24" iMac won't install any 'large' Apple software updates from the internet

I am having a serious issue with my iMac and neither the people on the phone at Apple Care or the 'Geniuses' at the Genius Bar have been able to assist. So, maybe someone here can:
First - here is the background information about what happened and what I've done:
A few weeks ago when the new iTunes 10 came out I went to upgrade. The upgrade failed it said. So, I thought perhaps Apple was having issues with the new software or something. So, I thought - Ok, I'll give it a day or two.
I come back and try again from Apple.com - no luck. Hmmmm - well, I just happened to see my 'software update' icon pop up and there was iTunes. I thought "Great! Now I'm sure it'll install!" No luck.
So, I think - well, perhaps I've done something to corrupt my profile. So, I create a new profile and try again. No dice.
So now I'm really confused and figure - ok, let me try a partition and I'll try again. Still nothing.
Finally I figure - ok, something is wrong here. So, since nothing is working I backup my music and important files and wipe out the hard drive and start over. No luck. And, in fact - since I had gone back to 10.5.4 or whatever - software updates needed to install to get me back to 10.5.5. Those wouldn't install through software updates OR when downloaded from Apple.com - Smaller downloads like, flash, java, firefox, etc - all download and install without issue.
I decided to engage "Apple Care" and they call me at the time I specified and we begin to do some tests on the hardware and everything came back ok. We tried from Apple.com and software updates again - still won't install the software. Keeps coming back with "Software installation failed" something about the package installer was corrupted during downloading.
The guy at Apple care thinks perhaps its my network corrupting something. This begins to make a little sense and I think, maybe he's right. My wireless router isn't that great so, maybe I'll just go replace it. However, while I'm checking out I begin to think that maybe its NOT my wireless router - because I do have 2 other computers in my house who haven't had issues downloading anything. So, this is unlikely. But, I didn't like the wireless router anyway - so I went ahead with the purchase.
I get it home - set it up and try again. STILL not working. So, I make an Appointment at the "Genius Bar". I take it in - show them the screen shots of the errors and we get started. They try to do the install of either iTunes or the combo update on THEIR network - still won't work. The genius thinks I have a bad HD and takes the computer for 2 days to look at it.
I finally get to go pick it up - excited that I'll have my iMac (which I use for work) back and functioning again. I go pick it up and they decided that it wasn't my hard drive - but likely my RAM. They couldn't prove it was the RAM but figured since I bought the RAM after I bought the iMac that this must be the issue (even though it was up to exact Apple standards and was from Crucial). So, I think - well, while I have a blank slate I'll go ahead and install Snow Leopard. So, I pick up Snow Leopard and get new RAM too and go home to install.
I get the computer home, put the new RAM in, install snow leopard and get ready to work! After snow leopard install is done - it has some new updates it needs to install. And the update FAILS to install again. Oh, and they never replaced the HD.
So, I call Apple Care again - they have no clue. They suggest making an Apple Genius Bar appointment. So, I take it in again. They run diagnostics on it from their 'Triage' external hard drive and everything checks out. He says its probably the hard drive (same conclusion they came to the first time) and said that they would replace it.
I get the computer back - take it home. Everything is up to date. All the software updates were back in place including iTunes 10. However, I still want to test and see if I can download iTunes and/or do updates. So, I uninstall iTunes and download it again. Same problem. STILL won't install any large software downloads. But, again - Smaller downloads like, flash, java, firefox, etc - all download and install without issue. Just no core Apple updates or things like iTunes will download and install on my iMac.
I then took it to a friends house - set it up on his network - same issue.
So to sum up:
I have re-imaged the hard drive several times
I have replaced the ram
I have replaced my networking hardware (even though other machines on the network have no issues)
I have taken it in twice to the Genius Bar and they still haven't fixed it
The Problem followed the machine and exhibited the same issues in store as it did in my home (so we know the problems stays with the machine)
I have tried it on yet a 3rd network and the issue still exists
The people at the Genius Bar told me that If I still have issues then its with my network - even though its been proven it wasn't.
Its only larger downloads like Combo Updates and iTunes that won't install.
Any ideas? Sorry for the long post but its been quite an ordeal.

Yes, I have tried the updates directly from the Apple website and a different issue occurs. When I do that I get various different errors - the most common saying 'Codec overrun'. This has happened both before and after complete software OS reinstalls (Completely wiping the HD clean).
I did a video of my issue on my iPhone. I had to cut it and compress it to get it off my phone without syncing (because I can't sync it since I can't get iTunes installed now). So, its about a minute long if anyone wants to see it:
http://www.youtube.com/watch?v=8leWwEoIeXI
And yes, we tried to repair permissions a couple times but didn't seem to have any effect on whether it would install these updates. Again, it's NOT all software downloads/installs. It seems to be limited to LARGER pieces of software. Example: Firefox, Flash, Java and Silverlight have all downloaded and installed without error on my iMac. Apple combo updates and iTunes won't install at all.

Vista won't install Ipod Mini - PLEASE HELP!!

Latest version of Itunes 7.4.2 has been installed, Windows Vista has located Ipod mini in "other devices" in "Device Manager", but it won't install the Ipod. I've reinstalled Itunes three times and searched the Windows Vista disk and various internet forums, but with no luck.
I'm on the verge of selling the ipod - any advice would be welcome.
Thanks

I suggest either getting a Mac or going back to Windows XP because Vista is known to have these problems.

Windows updates won't install

Hello,
I have a remote user whose Windows updates won't install. He has a Dell laptop with Windows 7 Pro 32-bit. You can bring up the update windows and start the install but, at exactly 10 seconds, it just says "Updates failed" and doesn't really give
any more information.
I saw the Windows update service was stopped, I started it and that didn't seem to help. I also tried the update troubleshooter and that didn't do anything. I checked for malware and didn't find any, and he has plenty of disk space. I didn't see
anything in Even Viewer or Reliability Monitor either.
What could it be?
Thanks.
Chris Hansen

Hi Chris,
Firstly, please check if those Windows Update have already installed:
1. Open Windows Update by clicking the Start button. In the search box, type
Update, and then, in the list of results, click Windows Update.
2.In the left pane, click View update history.
3. Click Installed Updates at the top of the page, there check if any Windows Update installed recently.
If there is no any Windows Update installed, try to
reset the Windows Update component to check if it could resolve the issue.
Karen Hu
TechNet Community Support

Windows Updates won't install - Error 0x80072EFD

Question
Windows Updates won’t install. I’m receiving Error 0x80072EFD. What can I do to solve this?
Answer
This particular error means that your computer was not able to connect to the Internet when it tried to install updates. First, check your Internet connection and then try again. If that doesn’t work, try the methods below.
Method A: Make sure that Windows Firewall is turned on, and temporarily disable third-party firewalls
Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
To complete this method, follow these steps.
Step 1: Make sure that Windows Firewall is turned on
To open Windows Firewall, click the Start button, and then click Control Panel. In the search box, type firewall, and then click Windows Firewall.
Click Turn Windows Firewall on or off.
Click On (recommended), and then click OK.
Step 2: Temporarily disable third-party firewalls
Click the Start button, click Control Panel, and then, under System and Security, click Review your computer's status.
Click the arrow button next to Security to expand the section.
Under Firewall, read the firewall status note. This information will indicate which, if any, firewall is installed and whether the firewall is turned on. For example, for ZoneAlarm, the notice will say ZoneAlarm Firewall is currently ON.
Open the third-party firewall application that is listed in the firewall status note, and temporarily disable the firewall. If necessary, refer to the firewall application documentation, or contact the application vendor for more information about how to temporarily disable the application.
Step 3: Try to install the updates again
If this method resolved your issue, follow the steps in Method B, step 2 to re-enable your third-party firewall. You might want to also check for and install any necessary updates to your third-party firewall.
If this method did not resolve your issue, continue with Method B.
Method B: Temporarily disable third-party antivirus software
Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Note If your third-party firewall is still disabled from Method A, do not open e-mail messages, surf the Web, or use instant messenger at this point.
Step 1: Locate and temporarily disable your third-party antivirus software
Note Windows does not detect all antivirus software, and some antivirus software doesn't report its status to Windows. If your antivirus software is not displayed in Windows Security Center, and you're not sure how to find it, try any of the following:
Look for the antivirus software in the list of programs on the Start menu.
Type the name of the software or the publisher in the Search box on the Start menu.
Look for the software in Action Center:
Click the Start button, click Control Panel, and then, under System and Security, click Review your computer's status.
Click the arrow button next to Security to expand the section.
If Windows can detect your antivirus software, it will be listed under Virus protection.
If the software is turned on, check the Help documentation that was included with the software for information about how to disable it.
Note You may have to look in the application documentation to determine how to do this.
Step 2: Check for Windows Updates
As soon as the antivirus software is temporarily disabled, visit the Windows Update or Microsoft Update site again, and try to download and install updates.
If this method resolved your issue, and you were able to install the updates successfully, you should re-enable your third-party antivirus software.
If this method did not resolve your issue, continue with Method C.
Method C: Disable software accelerator programs
Disable any software accelerator programs that may be running. Some examples of these programs are file download accelerators and Internet speed accelerators.
Note If your third-party firewall is still disabled from Method B, do not open e-mail messages, surf the Web, or use instant messenger at this point.
Step 1: Disable software accelerator programs
To do this, select from the following options:
See the documentation that was included with the program.
View the Help files for your program.
Contact the program vendor. For information about how to contact the program vendor, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors
Step 2: Install Updates
As soon as the software accelerator program is disabled, visit the Windows Update or Microsoft Update site again, and try to download and install updates.
If this method resolved your issue, you should enable the software accelerator programs that you disabled in Step 1.
If this method did not resolve your issue, continue with Method E.
Method D: Add the Windows Update Web site and the Microsoft Update Web site to the Trusted Sites list
Note If your third-party firewall is still disabled from Method A, do not open e-mail messages, surf the Web, or use instant messenger at this point.
To add the Windows Update Web site and the Microsoft Update Web site to the Trusted Sites list, follow these steps:
Start Windows Internet Explorer.
On the Tools menu, click Internet Options.
Note If you are using Internet Explorer 7, and the menu is not available, press the ALT key on your keyboard to access the Internet Explorer Menu.
Click the Security tab, and then click Trusted Sites.
Click Sites, and then click to clear the Require server verification (https for all sites in this zone check box.
In the Add this Web site to the zone box, type the following addresses, and then click Add after you type each address:
http://update.microsoft.com
http://windowsupdate.microsoft.com
Click OK two times.
Try to install the updates again.
If this method resolved your issue and you were able to install updates successfully, you should re-enable your third-party firewall if it is still disabled. To do this, see step 2 in Method A.
For more methods and advanced troubleshooting techniques, see You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates.

Mark, I've just been through this update issue with two installations. In my case, it seemed intertwined with authentification and indexing not working, either. Upon a transfer of my system disk to new hardware I got hit with the issue and couldn't fix it. Which is why I did a clean install of Win7 ultimate 64bit on my T61p. The install (including update) worked great until I ran the intel matrix storage manager update. This broke windows update. If you surf the web, and include "intel rapid storage manager" or "intel matrix storage manager" and "Windows update fails", you'll see that a lot of folks feel that the intel driver (or how windows handles it) is what breaks update. I tracked this down to a driver, iastor.sys, in windows\system32\drivers. I was able to fix my Window Update by copying an iastor.sys from another recently built machine (should be exactly the same, but this was my wife's T510, but still Win 7 Pro 64) to overwrite the iastor.sys that the intel update changed. To be clear: I couldn't get windows update or indexing to work. I overwrote* the "bad" iastor.sys with one that worked on another computer. Rebooted. Update worked. I just wanted to point out that instead of blindly installing updates to fix problems, folks should be aware that sometimes the update is the problem. Especially as these systems are off warranty and the drivers are not being updated. I've asked elsewhere, so let me ask here: Where is the System Interface Driver for t61p? Not listed anywhere on site, links on the web referring to it are all broken. Is the System Interface Driver now part of another driver program? Thanks! Jim T61p, Win 7 Ultimate 64bit, and T510, Win 7 Pro 64bit

10.5.2 won't install either

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