10.5.4 freezes my MacBook Air - Safari
Hi Guys,
after updating my OS to 10.5.4 my Air is so slow that it is not usable anymore. After some playing around it seems that Safari is the problem. When using Firefox 3.0 Mac OS X has the same level of speed as before the upgrade.
Now of course i want to use Safari 3.x. Any ideas anyboday ?
Thanks, Markus
beesleep wrote:
looks like the 10.5.2 update was just highly highly coincidental. definitely seems odd the logic board would die at the exact instant of a restart from installing 10.5.2.
When a light bulb files, it's usually fails when it is turned on. Ditto for most electronic devices. Whether it's a surge or whatever, it's probably true that your logic board would have failed when you started the computer up for whatever reason. There is no evidence that software can damage hardware directly, or at least instantly. Besides, the update should not have any effect on the computer until the boot process is well under way.
Bad software might cause a computer to overheat, etc., but not to damage a component on boot.
Similar Messages
-
My daughter's Macbook Air Safari (using Mac OS X 10.6.8) won't allow her to connect to Google, Yahoo and Facebook. It will for some reason allow for Bing searches and connections to specific other websites. The wifi seems to be connected fine. We have done the "reset Safari" excercise and updated for the most recent software updates. Also did the good old shut down and restart but no go. Does anyone have any other suggestions or seen this problem before?
Thanks!There may be a redirect issue if an adware software has been
installed by accident or by intent; usually if someone goes to a
web site where questionable downloads of software are free,
there may be (included, added to) the packet you get, adware
or perhaps even malware.
So, if this is the case, the symptoms you say are part of this
experience may be related to an adware or other badware
running in the background. A 'cleanmymac' or 'mackeeper'
can also mess up a Mac computer, & they are not advised.
Several posts to the ASC discussions are about these kinds
of things and many point back to a user going to some web
site and downloading something. A click can do it.
A way to help find some evidence of certain kinds of add-ons
(outside of looking into the Browser's add-ons and see about
deleting those that relate to odd behavior, or badware) such
as adware, one could get and use this free utility & get a
report of general system info, and then post it online to see
if someone can spot some of the characteristics adware or
other malware may have included in the system.
There is another way to get a more lengthy report than etrecheck
as Linc Davis has posted, that uses more detailed effort on the
part of the user, in order to get a larger fuller report.
This is the short and easy way to look for a few clues that may
be addressed through using advice in TheSafeMac guide.
•EtreCheck: (also click on read-more)
http://www.etresoft.com/etrecheck
The report from the above may be helpful along with info in the
site below. Note there are other guides in TheSafeMac, too.
•Adware Removal Guide:
http://www.thesafemac.com/arg/
Hopefully the issue with the browser can be resolved in one
of up to three/four different ways, depending on what it is.
PS: recent updates to some OS X versions, etc do not
include update to Snow Leopard; only later systems.
{by the time I write all this, you may already have a reply}
Good luck & happy computing! -
Safari 7.0.5 freeze on MacBook Air
I have a MacBook Air that is having problems with the latest Safari. I have Mavericks 10.9.4. It happens often that I am using Safari fine and then it will pause trying to load a site. The progress bar starts to move and then stops and never finishes. At that point I cannot quit Safari without the dreaded spinning pizza wheel of death. If I force quit Safari, I can but then I cannot Shut Down the MacBook. It blanks the screen but never turns off. So I have to manually turn it off. I have tried using Firefox but have not had this same error. I only have two extensions - Adblock and 1Password.
I have run Disk Utilities, Disk Warrior, cleaned out my Safari Cache. Nothing seems to keep it from reoccurring. It does not freeze each time I use Safari, just some times. Hard to pin down. I have my diagnostics report below. The last freeze was today at 20:36 - I live in Europe.
Thanks for any help and advice you can give.
Doug
Model Identifier: MacBookAir5,2
System Version: OS X 10.9.4 (13E28)
Kernel Version: Darwin 13.3.0
Boot Mode: Normal
Time since boot: 9 minutes
System load
combined level = Bad
- battery level = Bad
FileVault: On
Diagnostic reports
2014-06-17 PluginProcess crash
2014-06-25 plugin-container crash
Log
Jul 5 17:31:52 WARNING: hibernate_page_list_setall skipped 7719 xpmapped pages
Jul 5 17:31:54 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)
Jul 5 17:32:08 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)
Jul 5 19:02:22 disk2s1: alignment error.
Jul 6 20:25:19 WARNING: hibernate_page_list_setall skipped 17567 xpmapped pages
Jul 7 11:58:52 WARNING: hibernate_page_list_setall skipped 17567 xpmapped pages
Jul 7 20:00:35 WARNING: hibernate_page_list_setall skipped 10788 xpmapped pages
Jul 8 13:04:47 WARNING: hibernate_page_list_setall skipped 10788 xpmapped pages
Jul 8 16:37:09 WARNING: hibernate_page_list_setall skipped 25816 xpmapped pages
Jul 8 16:49:11 process PluginProcess[10736] caught causing excessive wakeups. Observed wakeups rate (per sec): 237; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 123887
Jul 8 18:33:58 disk2s1: alignment error.
Jul 8 21:34:00 WARNING: hibernate_page_list_setall skipped 24202 xpmapped pages
Jul 9 07:05:51 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Macintosh HD-1
Jul 9 07:15:56 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Macintosh HD-1
Jul 9 07:24:29 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Macintosh HD-1
Jul 9 07:28:33 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Macintosh HD-1
Jul 9 07:39:56 jnl: b(1, 4): replay_journal: from: 15275520 to: 20386304 (joffset 0x74a000)
Jul 9 07:39:56 jnl: b(1, 4): journal replay done.
Jul 9 10:39:56 WARNING: hibernate_page_list_setall skipped 10705 xpmapped pages
Jul 9 16:35:17 WARNING: hibernate_page_list_setall skipped 10705 xpmapped pages
Jul 9 16:55:06 WARNING: hibernate_page_list_setall skipped 13514 xpmapped pages
Jul 9 20:36:36 jnl: b(1, 4): replay_journal: from: 12468224 to: 19353088 (joffset 0x74a000)
Jul 9 20:36:36 jnl: b(1, 4): examining extra transactions starting @ 19353088 / 0x1274e00
Jul 9 20:36:36 jnl: b(1, 4): Extra txn replay stopped @ 19529728 / 0x12a0000
Jul 9 20:36:36 jnl: b(1, 4): journal replay done.
kexts
org.virtualbox.kext.VBoxDrv
org.virtualbox.kext.VBoxUSB
org.virtualbox.kext.VBoxNetFlt
org.virtualbox.kext.VBoxNetAdp
com.bluecoat.kext.bckd
Daemons
org.macosforge.xquartz.privileged_startx
com.sharpcast.xfsmond
com.oracle.java.JavaUpdateHelper
com.oracle.java.Helper-Tool
com.microsoft.office.licensing.helper
com.micromat.TechToolProDaemon
com.google.keystone.daemon
com.freemacsoft.appcleanerd
com.bombich.ccc
com.bluecoat.k9filter
com.barebones.authd
com.adobe.fpsaud
Agents
2BUA8C4S2C.com.agilebits.onepassword4-helper
org.macosforge.xquartz.startx
com.oracle.java.Java-Updater
com.micromat.TechToolProAgent
com.google.keystone.system.agent
ws.agile.1PasswordAgent
com.adobe.ARM.UUID
launchd
/System/Library/LaunchAgents/com.apple.AirPortBaseStationAgent.plist
(com.apple.AirPortBaseStationAgent)
/Library/LaunchAgents/com.google.keystone.agent.plist
(com.google.keystone.system.agent)
/Library/LaunchAgents/com.micromat.TechToolProAgent.plist
(com.micromat.TechToolProAgent)
/Library/LaunchAgents/com.oracle.java.Java-Updater.plist
(com.oracle.java.Java-Updater)
/Library/LaunchAgents/org.macosforge.xquartz.startx.plist
(org.macosforge.xquartz.startx)
/Library/LaunchDaemons/com.adobe.fpsaud.plist
(com.adobe.fpsaud)
/Library/LaunchDaemons/com.barebones.authd.plist
(com.barebones.authd)
/Library/LaunchDaemons/com.bluecoat.k9filter.plist
(com.bluecoat.k9filter)
/Library/LaunchDaemons/com.bombich.ccc.plist
(com.bombich.ccc)
/Library/LaunchDaemons/com.freemacsoft.appcleanerd.plist
(com.freemacsoft.appcleanerd)
/Library/LaunchDaemons/com.google.keystone.daemon.plist
(com.google.keystone.daemon)
/Library/LaunchDaemons/com.micromat.TechToolProDaemon.plist
(com.micromat.TechToolProDaemon)
/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
(com.microsoft.office.licensing.helper)
/Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
(com.oracle.java.Helper-Tool)
/Library/LaunchDaemons/com.oracle.java.JavaUpdateHelper.plist
(com.oracle.java.JavaUpdateHelper)
/Library/LaunchDaemons/com.sharpcast.xfsmond.plist
(com.sharpcast.xfsmond)
/Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist
(org.macosforge.xquartz.privileged_startx)
/Library/LaunchDaemons/org.virtualbox.startup.plist
(org.virtualbox.startup)
Library/LaunchAgents/com.adobe.ARM.UUID.plist
(com.adobe.ARM.UUID)
Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist
(org.virtualbox.vboxwebsvc)
Library/LaunchAgents/ws.agile.1PasswordAgent.plist
(ws.agile.1PasswordAgent)
Bundles
/System/Library/Extensions/bckd.kext
(com.bluecoat.kext.bckd)
/System/Library/Extensions/BoseUsbCdc.kext
(com.bose.cdcusb.kext)
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
(com.adobe.acrobat.pdfviewer)
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
(com.adobe.acrobat.pdfviewerNPAPI)
/Library/Internet Plug-Ins/AmazonMP3DownloaderPlugin101736.plugin
(com.AmazonMP3DownloaderPluginLib.Amazon MP3 Downloader Plugin)
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
(com.google.googletalkbrowserplugin)
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
(com.oracle.java.JavaAppletPlugin)
/Library/Internet Plug-Ins/o1dbrowserplugin.plugin
(com.google.o1dbrowserplugin)
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
(com.microsoft.sharepoint.browserplugin)
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
(com.microsoft.sharepoint.webkitplugin)
/Library/Internet Plug-Ins/Silverlight.plugin
(com.microsoft.SilverlightPlugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/PreferencePanes/JavaControlPanel.prefPane
(com.oracle.java.JavaControlPanel)
/Library/PreferencePanes/K9PrefPane.prefPane
(com.bluecoat.k9filter.prefpanel)
/Library/PreferencePanes/OSXFUSE.prefPane
(com.github.osxfuse.OSXFUSEPrefPane)
/Library/PreferencePanes/TechTool Protection.prefPane
(com.micromat.TechToolProProtection)
Library/Address Book Plug-Ins/SkypeABDialer.bundle
(com.skype.skypeabdialer)
Library/Address Book Plug-Ins/SkypeABSMS.bundle
(com.skype.skypeabsms)
Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin
(com.Google.GoogleEarthPlugin.plugin)
dylibs
/usr/lib/libdvdcss.2.dylib
Contents of /etc/ssh_config
Host *
SendEnv LANG LC_*
Host *
XAuthLocation /opt/X11/bin/xauth
Contents of /etc/ssh_config~orig (ASCII English text, with very long lines)
Host *
SendEnv LANG LC_*
Contents of /etc/sshd_config
SyslogFacility AUTHPRIV
AuthorizedKeysFile .ssh/authorized_keys
UsePrivilegeSeparation sandbox # Default for new installations.
AcceptEnv LANG LC_*
Subsystem sftp /usr/libexec/sftp-server
XAuthLocation /opt/X11/bin/xauth
Contents of /etc/sshd_config~previous
SyslogFacility AUTHPRIV
AuthorizedKeysFile .ssh/authorized_keys
AcceptEnv LANG LC_*
Subsystem sftp /usr/libexec/sftp-server
XAuthLocation /opt/X11/bin/xauth
Font issues: 45
Listeners
launchd: afpovertcp
kdc: kerberos
cupsd: ipp
Restricted files: 220
Safari extensions
AdBlock
1Password
Elapsed time (s): 195Remove "Bluecoat" and see whether there's an improvement.
Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
I never install system modifications myself, and (unless otherwise specified in this comment) I don't know how to uninstall them. You'll have to do your own research to find that information.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.
Back up all data before making any changes.
You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.
If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software. -
Hi there,
I purchased a new MacBook Air on Sunday and am using OS X Yosemite 10.10.
Unfortunately since then I am having problems with connectivity with certain websites. It is not just a problem with my MacBook Air, because I also have a MacBook and an iPhone which won't let me access those websites either with this network. I haven't tried to access them from any other locations but I mainly use my devices at home so want to get this fixed. I believe that it is a problem with my connection not the devices as other websites such as this, Facebook, twitter, google, etc all work fine.
I have checked on http://www.downforeveryoneorjustme.com and it's just me!
If relevant, the certain websites are futurelearn.com as well as bluehost.com and sites that run through bluehost. I had problems with Bluehost not loading yesterday but Futurelearn was working absolutely fine yesterday - today I cannot access it at all.
Not sure what to do! Please help!
Thanks in advance.Stacy ...
Restart your internet modem and router then try Safari.
And check the firewall. Open System Preferences > Security & Privacy > Firewall.
If it's on, click Firewall Options
You may need to click the padlock icon bottom left side of the Firewall tab to proceed.
If restarting the modem and router don't help, try this DNS server.
Open System Preferences > Network > Advanced > DNS
Click + and type:
208.67.222.222
Click + again and do the same.
208.67.220.220
Click OK.
Quit then relaunch Safari to test.
Safari 5.0.1 or later: Slow or partial webpage loading, or webpage cannot be found -
MacBook Air Safari doesn't work after ML update
After I updated my MacBook Air 2012 to Mountain Lion yesterday, Safari stopped working. It says it's connected but Safari won't open any page.
This is the third time it happens and I'm getting sick of it (SL, Lion OS and now ML)
I had to reset my iMac (PRAM) to get it back working again, but is there another suggestion?
Thanks in advance.Hey I just foud this on this forum. It's worth a try :-)
Also, are you able to ping the network. Go to Terminal and type the following:ping google.com
you should get something like this:
Arnolds-MacBook-Air:~ arnieaz$ ping google.com
PING google.com (74.125.224.168): 56 data bytes
64 bytes from 74.125.224.168: icmp_seq=0 ttl=55 time=25.236 ms
64 bytes from 74.125.224.168: icmp_seq=1 ttl=55 time=29.222 ms
Christoper Waiz
Re: WiFi Issues With MacBook Air
Jul 27, 2012 11:26 AM (in response to curvetr)
I had similar issues to the ones that seem to be plaguing people in this thread. However, I found a solution that worked for me, and will hopefully help you and some others!
System prefs > Network > Cog/gear button on the bottom left (sorry dont now what it's called) > Set service order.
If you find that the service order puts bluetooth ahead of Wifi, try switching Wifi up to the top spot. It worked for me. Let me know how it goes, hopefully it works!
Best of luck, Chris -
Macbook air Safari close button issues
I got my new Macbook Air in Sep 2011. Recently when I use Safari, open multiple tabs the close button on them disappears. Also, the Command Q is not working either. I am not using it in full screen mode. Sometimes scroll bar also does not work in Safari.
Any suggestions how to fix this?
Thank you,
ShraddhaWhen I tried to open any application or Safari, all I get is the gray slate when you first turn on the MBA.
Are you running lion in full screen move? If so, turn it off and see what happens. -
My iTunes 10.6.7 is freeze with MacBook Air!
My MacBook Air 13" is freeze too.
Whenever I open iTunes, this freeze happen.
How do I repair my MacBook Air?Welcome to Apple Discussions!
The icon in the Dock is merely a shortcut. The only reasons why your steps would work are:
1. The Dock preferences or cache got corrupted. The cache can easily be tested if after two reboots the problem come back or not. If after two reboots they don't persist, it likely was the preference.
2. Or you have another copy of iTunes on your machine that was corrupted in some manner that the old shortcut was still pointing to. Double check it isn't elsewhere, with a program like FindAnyFile which isn't subject to the whims of Spotlight, and gives you an instant readout of the path of anything it finds. In that event, remove the copy that doesn't belong.
P.S. I'm just a happy user of FindAnyFile. -
Pages Consistently Freezing on MacBook Air
Ever since I bought my MacBook Air, I have had issues with Pages freezing. Usually, it is find for the first few minutes, but after about 15 to 20 minutes, I cannot exit the application. The only way I can resolve the issue is by restarting my computer and then closing the application. Does anyone out there have a solution?
I have iOS X Yosemite 10.10.2, and I'm using Pages 5.5.2
Thanks, in advance, for your help!You are aware that Pages for Mac and Pages for iPad /iPhone/iPod are 2 different program?
Looks like you have Pages for Apple mobile devices but not for your Mac.
If that's the case
Pages for Mac: https://itunes.apple.com/au/app/pages/id409201541?mt=12
Pages for iPad/iPhone/iPod touch: https://itunes.apple.com/au/app/pages/id361309726?mt=8 -
Powerpoint freeze on Macbook Air
I'm a professional presenter to big audiences and PowerPoint constantly freezes on my MacBook Air. Incredible frustrating and about to force me to go back to Windows ;-( I've seen lots of posts saying that a potential work-around is to reinstall Office and never update the Mac OS. Common consensus is that this problem has been introduced by Apple (not Microsoft)... what's the reality and is there a fix? I'm on 10.9.5. Thanks.
Where has it gone?
Good question. Things don't disappear on their own, so perhaps it was inadvertently moved. Use Spotlight to search for it - Click the Spotlight "magnifying glass" symbol at the upper right of your Mac's menu bar, and type Powerpoint. If you find it, move it back to the Applications folder where it belongs.
If you still can't find it, you'll have to download it again from Microsoft. You will probably need the license key or whatever Microsoft uses to track your purchases.
Please tell me you did not install any so-called "cleaning" utility such as "CleanMyMac" or "MacCleanser" or "MacKeeper" or similarly categorized program...? Garbage utilities like that will make a mess of things. -
Cannot download Adobe Flashplayer, window opens and stops at 25%. Safari 8.0.4, MacBook Air 2013. How do I update Flash?
Install Flash Player in Safe Mode.
Shut down the computer.
Press the power button. Immediately after you hear the startup sound, press and hold the Shift key.
The Shift key should be pressed as soon as possible after startup,but not before the startup sound.
Release the Shift key when you see the Apple logo on the screen. Startup will take longer than usual.
Login to your account. Launch Safari.
Enter this address in the Safari address bar manually.
http://get.adobe.com/flashplayer/
Follow the prompts. Install it.
Once done, quit Safari and restart the computer from in the menu bar.
Allow Plug-ins
Safari > Preferences > Security
Internet Plug-ins > "Allow plug-ins"
Enable it. -
Os x remote install freezes on Macbook Air (June 2009); now what?
I'm trying to remote install and erase my disk so that I can get this Macbook Air restored to factory settings, but it's stalled and frozen 1/4 of the way with the rainbow wheel running on the Macbook Air to be restored. I don't want to quit and ruin the machine, what do I do?
Found a good guide for your requirement.
http://www.tech-recipes.com/rx/9136/macbook-air-install-windows-7-with-boot-camp -without-an-external-dvd-drive/
Hope it helps. -
MacBook Air Safari Lost / How to reinstall?
Safari 10.6 corrupted and locked up.
Had to force quit and trash.
How can I reinstall?You can download Safari here http://support.apple.com/kb/DL1569
-
Hi All
I have recently purchased a new macbook air. I used the migration software to transfer everything from my old macbook to the new one. I had lots of crap on the computer, so went through and deleted lots of applications and documents from the new macbook air. Now I've gone to use safari and it keeps freezing once I leave the home page, or one click afterwards.
I'm worried I accidentally deleted something I need to run safari. I followed the instructions on the support website to check my "library" for internet plug-ins etc, but there wasn't anything in those folders.
Any ideas on how to fix this or how to check what I need to run safari properly are most appreciated!Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
My MacBook air keeps freezing up when I'm on Safari or not, any help would be great
My MacBook air keeps freezing up when I'm on Safari or not, any help would be greatly appreciated
Hi Blane756,
Thanks for using Apple Support Communities. This article has steps for a different issue, a gray screen at startup, that I think would still be worth trying for your freezing issues:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
Cheers,
- Ari -
Macbook Air 2012: intermittent, random freezes of trackpad and keyboard lasting a few seconds each
There have been a few other people to have reported this problem, but there has been no consistent solution for me on my Macbook Air 13" 2012, running 10.8.4.
What happens is this: while typing, the built-in keyboard and trackpad will suddenly lock up at the same time, randomly, intermittently, and for just a few seconds before returning to normal. This has been true through all the updates of 10.8.x since I bought the system last year.
During the freeze, one of the three behaviors occurs:
1) both keyboard and trackpad are completely unresponsive
2) both keyboard and trackpad get really slow, with high latency. Keys pressed show up much later or have to be pressed several times before registering. Trackpad is jumpy if it moves at all.
3) key gets stuck, sometimes the BACKSPACE key, which usually results in several dozen emails getting deleted or entire paragraphs, or rows and rows of the same stuck key. Pressing other keys does nothing.
I've spoken online with various other people who have the same problem and confirmed that the built-in keyboard and trackpad seem to be joined together whenever this problem strikes. You never see one freeze without the other also freezing.
Also, these commonly-recommended solutions don't work:
a) Reset PRAM. Done this many times. Does nothing.
b) Bring it in to Apple. Did this too. They replaced the keyboard and trackpad but the problem remains.
c) Clearing caches in safe mode. No improvement.
d) Removing "com.google.keystone.deamon.plist" and "com.google.keystone.agent.plist" doesn't seem to work either, even though the errors and behavior are exactly the same for me as for george.e.gonzalez in this thread: https://discussions.apple.com/message/19702976#19702976
These files do come back, though, thanks to Google Software Update. The keystone software appears to be part of Google Chrome, although I cannot confirm this.
e) I DO have Google Android File Transfer installed like one other person reported; they said uninstalling it fixed the problem. Unfortunately, that has not worked for me. Also, Android File Transfer is installed (same version 1.0.50.2266, same Mac OS 10.8.4) on an older 2008 Macbook, and it works fine, which points to something on just this Macbook Air as being the cause.
f) I don't use the Radio Silence firewall app--can't remove it.
g) I don't have the telldus device or whatever it is, so I don't have the "com.telldus.service.plist" to remove.
h) Completely clearing out /Library/LaunchAgents, /Library/LaunchDaemons, and /Library/StartupItems doesn't do anything.
i) Repairing permissions or repairing the volume does nothing.
j) Reinstalling the OS fresh does nothing.
k) I don't have an external trackpad, mouse, or keyboard for testing while the freezing happens, but the machine itself seems to be working, just not the built-in input devices, which are on the same USB bus.
l) Pressing ESC does not stop the key stuck situation, as it does for some people.
It feels to me like a hardware problem, not an OS problem, and it feels like a USB bus issue. I have noticed that when I insert USB flash drives, I get the same lock-up for a few seconds, something which my other Macs don't do.
I've also noticed various USB errors in the Console around the same time (same as george.e.gonzalez):
7/26/13 1:20:04.000 AM kernel[0]: AppleUSBMultitouchDriver::_deviceGetReport - DeviceRequest for reportID 0x0 returned with result 0xe000404f - retrying
7/26/13 1:20:05.000 AM kernel[0]: USBF: 844075.636 AppleUSBEHCI[0xffffff80157f1000]::Found a transaction which hasn't moved in 5 seconds on bus 0x1a, timing out! (Addr: 2, EP: 0)
But I'm not able to precisely correlate these errors to the pause.
Is anybody else having this problem that can shed more light on it than these other suggested repairs? This has been frustrating for quite a while, but I've had the stuck BACKSPACE key delete hundreds of emails on a webmail platform that I was unable to recover using Undo and out of the trash, and that's just no longer tolerable...
Thank you, thank you, thank you, if anyone can help me fix this!Hi, Dan--
Nope, none of those four... I do have Dropbox but never installed it on this machine. The other three are services I've never signed up for.
I am basically using these apps up-front:
Mail.app, Safari, Notes, Terminal, maybe LibreOffice 4.0.x, maybe Sublime Text 2, Console.
And the freezes happen about twice a day, usually when I'm in Mail or Terminal, but that's because those are the ones where I'm typing the most and can see immediately when the freezes happen. It could be happening even more frequently while I'm browsing, but I might not know it because I'm merely reading what's on the screen.
This is a list from Activity Monitor of what I'm using right now, which is very typical of what I use all day:
407
XType.FontHelper
dchang
0.0
2
2.8 MB
Intel (64 bit)
278
xpcd
dchang
0.0
2
5.0 MB
Intel (64 bit)
313
WebKitPluginAgent
dchang
0.0
2
944 KB
Intel (64 bit)
250
usernoted
dchang
0.0
2
4.0 MB
Intel (64 bit)
233
UserEventAgent
dchang
0.0
3
7.6 MB
Intel (64 bit)
347
Terminal
dchang
0.0
5
51.3 MB
Intel (64 bit)
280
tccd
dchang
0.0
2
3.8 MB
Intel (64 bit)
243
talagent
dchang
0.0
2
6.2 MB
Intel (64 bit)
244
SystemUIServer
dchang
0.1
3
26.5 MB
Intel (64 bit)
4254
System Preferences
dchang
0.5
3
24.8 MB
Intel (64 bit)
995
Sublime Text 2
dchang
0.0
12
82.5 MB
Intel (64 bit)
380
ssh-agent
dchang
0.0
3
3.0 MB
Intel (64 bit)
4321
ssh
dchang
0.0
1
2.0 MB
Intel (64 bit)
4276
ssh
dchang
0.0
1
2.0 MB
Intel (64 bit)
335
ShareKitHelper
dchang
0.0
2
9.1 MB
Intel (64 bit)
429
ScopedBookmarkAgent
dchang
0.0
2
5.0 MB
Intel (64 bit)
318
Safari Web Content
dchang
2.1
23
835.4 MB
Intel (64 bit)
316
Safari
dchang
0.2
17
127.9 MB
Intel (64 bit)
3975
QuickLookSatellite-general
dchang
0.0
4
6.0 MB
Intel (64 bit)
3974
Quick Look Helper
dchang
0.0
4
6.4 MB
Intel (64 bit)
3978
QTKitServer-(3975) QuickLookSatellite-general
dchang
0.0
2
3.7 MB
Intel
319
QTKitServer-(318) Safari Web Content
dchang
0.0
5
8.2 MB
Intel
3979
QTKitMoviesValidator-(3978) QTKitServer
dchang
0.0
3
5.3 MB
Intel
359
printtool
dchang
0.0
2
5.4 MB
Intel (64 bit)
327
pbs
dchang
0.0
4
3.7 MB
Intel (64 bit)
249
pboard
dchang
0.0
1
904 KB
Intel (64 bit)
254
Notification Center
dchang
0.0
3
18.4 MB
Intel (64 bit)
676
Notes
dchang
0.0
9
47.1 MB
Intel (64 bit)
277
NetworkBrowserAgent
dchang
0.0
3
4.4 MB
Intel (64 bit)
4156
mdworker
dchang
0.0
3
11.7 MB
Intel (64 bit)
298
Mail
dchang
0.0
11
151.5 MB
Intel (64 bit)
302
lsboxd
dchang
0.0
2
3.4 MB
Intel (64 bit)
54
loginwindow
dchang
0.1
2
25.8 MB
Intel (64 bit)
3589
LibreOffice
dchang
0.2
6
105.9 MB
Intel
230
launchd
dchang
0.0
2
1.4 MB
Intel (64 bit)
469
iTunes Helper
dchang
0.0
3
3.8 MB
Intel (64 bit)
258
imagent
dchang
0.0
3
5.3 MB
Intel (64 bit)
3508
Image Capture Extension
dchang
0.0
3
9.7 MB
Intel (64 bit)
3980
helpd
dchang
0.0
2
2.0 MB
Intel (64 bit)
270
fontd
dchang
0.0
2
6.5 MB
Intel (64 bit)
322
Flash Player (Safari Internet plug-in)
dchang
1.7
21
255.7 MB
Intel (64 bit)
245
Finder
dchang
0.1
5
73.1 MB
Intel (64 bit)
242
Dock
dchang
0.0
3
43.1 MB
Intel (64 bit)
234
distnoted
dchang
0.0
4
4.1 MB
Intel (64 bit)
3550
Dashboard
dchang
0.0
8
24.5 MB
Intel (64 bit)
663
cookied
dchang
0.0
2
3.4 MB
Intel (64 bit)
499
Console
dchang
0.0
2
26.8 MB
Intel (64 bit)
326
com.apple.NotesMigratorService
dchang
0.0
2
10.9 MB
Intel (64 bit)
4328
com.apple.iCloudHelper
dchang
0.0
3
5.5 MB
Intel (64 bit)
685
com.apple.hiservices-xpcservice
dchang
0.0
2
2.5 MB
Intel (64 bit)
315
com.apple.hiservices-xpcservice
dchang
0.0
2
2.5 MB
Intel (64 bit)
279
com.apple.dock.extra
dchang
0.0
2
13.9 MB
Intel (64 bit)
320
com.apple.audio.SandboxHelper
dchang
0.0
2
2.6 MB
Intel (64 bit)
3976
com.apple.audio.SandboxHelper
dchang
0.0
2
2.6 MB
Intel (64 bit)
3977
com.apple.audio.ComponentHelper
dchang
0.0
2
2.7 MB
Intel (64 bit)
321
com.apple.audio.ComponentHelper
dchang
0.0
2
2.9 MB
Intel (64 bit)
236
cfprefsd
dchang
0.0
4
11.6 MB
Intel (64 bit)
262
CalendarAgent
dchang
0.0
6
22.5 MB
Intel (64 bit)
4318
bash
dchang
0.0
1
1.2 MB
Intel (64 bit)
4121
bash
dchang
0.0
1
1.2 MB
Intel (64 bit)
329
AppleSpell.service
dchang
0.0
2
14.8 MB
Intel (64 bit)
261
AppleIDAuthAgent
dchang
0.0
3
2.0 MB
Intel (64 bit)
4330
Activity Monitor
dchang
2.5
5
17.9 MB
Intel (64 bit)
272
accountsd
dchang
0.0
2
3.5 MB
Intel (64 bit)
At this time, the only thing generating errors in the console log is the now-famous "coreaudiod[246]: Enabled automatic stack shots because audio IO is inactive" error that is considered normal behavior...
Maybe you are looking for
-
Save As dialog hangup (Plug-in for Firefox)
Hi folks, I'm running Firefox 5.0, equipped with the Adobe Acrobat (Reader?) 10.1.0.534 Plug-In for Firefox, on several fully patched XP Pro systems. On a regular basis I view publicly accessible/non-DRMd PDFs via the Plug-in and save a copy by mous
-
When I connect my Ipad mini to my camera via lightning to usb camera adapter all i get is a message "The attached accessory uses too much power."Any solutions
-
MapViewer Support in IPad Safari Browser
Dear All, IHAC looking for displaying map data in ipad safari browser and I would like to know if our map viewer supports ipad safari browser? Thanks, Kenny
-
Why has my iPad been freezing and slow since after I installed the iOS 8.0
ipad freezing after installing new operating system
-
AI linked files in wrong colorspace in ID - 2
Thanks Peter Spiers. I have checked the document color mode was set to CMYK and the file is created in spot colors. Previously I was using CS5.5 and have moved to CC recently. The logo artwork was created ages ago, maybe even as early as CS3?