10.5 itunes store not loading...just a white screen. any help?
I have reinstalled twice but still no luck. Also i dont think its my wifi.
Try this
Reset the WinSock key
If you are unable to identify the software that installed the LSP, you are unable to remove this software because it performs an important function for you, or you've removed this software and the issue persists, you may wish to reset the WinSock key.
To do so, please do the following in an administrator user:
Windows Vista and Windows 7: Right click All Programs and choose Accessories > Command Prompt. Choose to open as an administrator.
Windows XP: Click Start > Run and type in cmd.
Enter the following command:
netsh winsock reset
Restart the computer and test the issue.
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http://support.apple.com/kb/ts1389
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ICloud connection error, iTunes Store not loading, update server not responding. Please Help.
Please Help! I am in desperate need to access my email. Thank you.
whenever I sign in iCloud, this happens:
APPLICATION NAME
cloudos
ERROR
authDidNotConnect
TYPE
server
APP STATECHART
SC.Statechart:sc915
initialized: true
name: cloudos-statechart
current-states: [
active.authUI.fieldsEditable
state-transition:
active: false
suspended: false
handling-event: false
BUILD NUMBER
14C.131409
TIME
Fri May 02 2014 21:03:39 GMT+1000 (EST) (1399028619503)
HOST
www.icloud.com
USER AGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:28.0) Gecko/20100101 Firefox/28.0
ENVIRONMENT
PROD
RECENT LOG MESSAGES
Fri, 02 May 2014 10:22:58 GMT: DEBUG: SC.Module: Attempting to load 'cloudos_foundation/springboard'
Fri, 02 May 2014 10:22:58 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' already loaded.
Fri, 02 May 2014 10:22:58 GMT: DEBUG: SC.Module: Evaluating JavaScript for module 'cloudos_foundation/springboard'.
Fri, 02 May 2014 10:22:58 GMT: DEBUG: CloudOS.main() already has localized strings, proceeding to run CloudOS.run() now.
Fri, 02 May 2014 10:22:58 GMT: DEBUG: Loading localized strings and metrics
Fri, 02 May 2014 10:22:58 GMT: DEBUG: --> Request 1: GET to /applications/pages/current/info.json, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:22:58 GMT: DEBUG: --> Request 2: GET to /applications/numbers/current/info.json, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:22:58 GMT: DEBUG: --> Request 3: GET to /applications/keynote/current/info.json, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN initialize statechart
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN gotoState: __ROOT_STATE__
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: starting from current state: ---
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states before: ---
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: __ROOT_STATE__
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: loading
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states after: loading
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END gotoState: __ROOT_STATE__
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN gotoState: validatingAuth
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: starting from current state: loading
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states before: loading
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: pivot state = __ROOT_STATE__
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: <-- exiting state: loading
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: validatingAuth
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: validatingAuth.gettingReply
Fri, 02 May 2014 10:22:58 GMT: DEBUG: COS: Sending validate POST request to https://setup.icloud.com/setup/ws/1/validate
Fri, 02 May 2014 10:22:58 GMT: DEBUG: --> Request 4: POST to https://setup.icloud.com/setup/ws/1/validate?clientBuildNumber=14C.131409&client Id=CA53A6CC-FA79-4150-AF39-248318487608, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states after: validatingAuth.gettingReply
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END gotoState: validatingAuth
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END initialize statechart
Fri, 02 May 2014 10:22:58 GMT: DEBUG: Language check: null -> en-us. We WILL relocalize.
Fri, 02 May 2014 10:22:58 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' has completed loading, invoking callbacks.
Fri, 02 May 2014 10:22:58 GMT: DEBUG: <-- Response 1: 200 (417ms), headers: Accept-Ranges=bytes, Cache-Control=no-cache, no-store, private, Connection=keep-alive, Content-Encoding=gzip, Content-Language=en-us, Content-Length=162, Content-Type=application/json, Date=Fri, 02 May 2014 10:22:58 GMT, Etag="b8-4f7da4953c300", Expires=Sat, 02 May 2015 10:22:58 GMT, Last-Modified=Fri, 25 Apr 2014 09:06:52 GMT, Server=Apache, Strict-Transport-Security=max-age=31536000; includeSubDomains, Vary=Accept-Encoding body: (omitted)
Fri, 02 May 2014 10:22:58 GMT: DEBUG: Setting up appInfo for pages
Fri, 02 May 2014 10:22:58 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 1 conditions. Requirement was: dynamic app pages
Fri, 02 May 2014 10:22:58 GMT: DEBUG: <-- Response 2: 200 (432ms), headers: Accept-Ranges=bytes, Cache-Control=no-cache, no-store, private, Connection=keep-alive, Content-Encoding=gzip, Content-Language=en-us, Content-Length=164, Content-Type=application/json, Date=Fri, 02 May 2014 10:22:58 GMT, Etag="bc-4f7da4953c300", Expires=Sat, 02 May 2015 10:22:58 GMT, Last-Modified=Fri, 25 Apr 2014 09:06:52 GMT, Server=Apache, Strict-Transport-Security=max-age=31536000; includeSubDomains, Vary=Accept-Encoding body: (omitted)
Fri, 02 May 2014 10:22:58 GMT: DEBUG: Setting up appInfo for numbers
Fri, 02 May 2014 10:22:58 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 1 conditions. Requirement was: dynamic app numbers
Fri, 02 May 2014 10:22:58 GMT: DEBUG: <-- Response 3: 200 (451ms), headers: Accept-Ranges=bytes, Cache-Control=no-cache, no-store, private, Connection=keep-alive, Content-Encoding=gzip, Content-Language=en-us, Content-Length=165, Content-Type=application/json, Date=Fri, 02 May 2014 10:22:58 GMT, Etag="bc-4f7da4953c300", Expires=Sat, 02 May 2015 10:22:58 GMT, Last-Modified=Fri, 25 Apr 2014 09:06:52 GMT, Server=Apache, Strict-Transport-Security=max-age=31536000; includeSubDomains, Vary=Accept-Encoding body: (omitted)
Fri, 02 May 2014 10:22:58 GMT: DEBUG: Setting up appInfo for keynote
Fri, 02 May 2014 10:22:58 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 1 conditions. Requirement was: dynamic app keynote
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/error_catcher'.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudkit/error_catcher' -> '/system/cloudos/14C.131409/cloudkit/error_catcher/14C.131409/en-us/stylesheet. css'
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/error_catcher' -> '/system/cloudos/14C.131409/cloudkit/error_catcher/14C.131409/en-us/javascript- strings.js'
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Prefetching module 'cloudos_foundation/language'.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/language' -> '/system/cloudos/14C.131409/cloudos_foundation/language/14C.131409/en-us/javasc ript-strings.js'
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Prefetching module 'coreweb/date_formatter'.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Loading JavaScript file in 'coreweb/date_formatter' -> '/system/cloudos/14C.131409/coreweb/date_formatter/14C.131409/en-us/javascript- strings.js'
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Prefetching module 'cloudos_foundation/alarms'.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudos_foundation/alarms' -> '/system/cloudos/14C.131409/cloudos_foundation/alarms/14C.131409/en-us/styleshe et.css'
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/alarms' -> '/system/cloudos/14C.131409/cloudos_foundation/alarms/14C.131409/en-us/javascri pt-strings.js'
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' finished loading.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' was prefetched, not evaluating until needed.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' finished loading.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' was prefetched, not evaluating until needed.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Module 'coreweb/date_formatter' finished loading.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Module 'coreweb/date_formatter' was prefetched, not evaluating until needed.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/alarms' finished loading.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/alarms' was prefetched, not evaluating until needed.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: <-- Response 4: 0 (timed out), headers: body: (empty)
Fri, 02 May 2014 10:23:28 GMT: DEBUG: COS: invoking validateDidFail
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN sendEvent: 'authDidNotConnect'
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: validatingAuth.gettingReply: will handle event 'authDidNotConnect'
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN gotoState: active.authUI
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: starting from current state: validatingAuth.gettingReply
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states before: validatingAuth.gettingReply
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: pivot state = __ROOT_STATE__
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: <-- exiting state: validatingAuth.gettingReply
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: <-- exiting state: validatingAuth
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: active
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: active.authUI
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: active.authUI.downloadingAuthModule
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/auth_ui'
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Module 'cloudkit/auth_ui' is not loaded, loading now.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: 'cloudkit/auth_ui' depends on 'cloudkit/photo', loading dependency…
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/photo'
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' is not loaded, loading now.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/photo' -> '/system/cloudos/14C.131409/cloudkit/photo/14C.131409/en-us/javascript.js'
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudkit/auth_ui' -> '/system/cloudos/14C.131409/cloudkit/auth_ui/14C.131409/en-us/[email protected] '
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/auth_ui' -> '/system/cloudos/14C.131409/cloudkit/auth_ui/14C.131409/en-us/javascript-string s.js'
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states after: active.authUI.downloadingAuthModule
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END gotoState: active.authUI
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END sendEvent: 'authDidNotConnect'
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' finished loading.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudkit/photo'.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' has completed loading, invoking callbacks.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Module 'cloudkit/auth_ui' finished loading.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudkit/auth_ui'.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Module 'cloudkit/auth_ui' has completed loading, invoking callbacks.
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN gotoState: active.authUI.fieldsEditable
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: starting from current state: active.authUI.downloadingAuthModule
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states before: active.authUI.downloadingAuthModule
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: pivot state = active.authUI
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: <-- exiting state: active.authUI.downloadingAuthModule
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: active.authUI.fieldsEditable
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states after: active.authUI.fieldsEditable
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END gotoState: active.authUI.fieldsEditable
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Preloading background images, but every image was already loaded. Running callback immediately.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: At long last, SpringboardView is now allowed to generate button instances!
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 9 conditions. Requirement was: initial set of buttons
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 8 conditions. Requirement was: Button for mail
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 7 conditions. Requirement was: Button for contacts
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 6 conditions. Requirement was: Button for notes
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 5 conditions. Requirement was: Button for reminders
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 4 conditions. Requirement was: Button for find
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 3 conditions. Requirement was: Button for pages
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 2 conditions. Requirement was: Button for numbers
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 1 conditions. Requirement was: Button for keynote
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: Springboard View has become ready to show! All of its wait conditions have been satisfied.
Fri, 02 May 2014 10:23:36 GMT: DEBUG: Sending stats to feedbackws
Fri, 02 May 2014 10:23:36 GMT: DEBUG: --> Request 5: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:23:51 GMT: DEBUG: Sending stats to feedbackws
Fri, 02 May 2014 10:23:51 GMT: DEBUG: --> Request 6: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:24:54 GMT: DEBUG: <-- Response 5: 200 (78147ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)
Fri, 02 May 2014 10:24:54 GMT: INFO: Successfully sent stats to feedbackws
Fri, 02 May 2014 10:24:58 GMT: DEBUG: <-- Response 6: 200 (66699ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)
Fri, 02 May 2014 10:24:58 GMT: INFO: Successfully sent stats to feedbackws
Fri, 02 May 2014 10:29:18 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:29:40 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:30:34 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN sendEvent: 'userDidSubmit'
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: active.authUI.fieldsEditable: will handle event 'userDidSubmit'
Fri, 02 May 2014 10:30:41 GMT: DEBUG: CloudKit: Sending login POST request to https://setup.icloud.com/setup/ws/1/login
Fri, 02 May 2014 10:30:41 GMT: DEBUG: --> Request 7: POST to https://setup.icloud.com/setup/ws/1/login?clientBuildNumber=14C.131409&clientId= CA53A6CC-FA79-4150-AF39-248318487608, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN gotoState: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: starting from current state: active.authUI.fieldsEditable
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states before: active.authUI.fieldsEditable
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: pivot state = active.authUI
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: <-- exiting state: active.authUI.fieldsEditable
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states after: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END gotoState: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END sendEvent: 'userDidSubmit'
Fri, 02 May 2014 10:31:00 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:31:11 GMT: DEBUG: <-- Response 7: 0 (timed out), headers: body: (empty)
Fri, 02 May 2014 10:31:11 GMT: DEBUG: COS: invoking loginDidFail
Fri, 02 May 2014 10:31:11 GMT: WARN: Auth: No auth bag or recognized status code
Fri, 02 May 2014 10:31:11 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN sendEvent: 'authDidNotConnect'
Fri, 02 May 2014 10:31:11 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: active.authUI.attemptIsSubmitted: will handle event 'authDidNotConnect'
Fri, 02 May 2014 10:31:11 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END sendEvent: 'authDidNotConnect'
Fri, 02 May 2014 10:31:19 GMT: DEBUG: Sending stats to feedbackws
Fri, 02 May 2014 10:31:19 GMT: DEBUG: --> Request 8: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:31:24 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:32:05 GMT: DEBUG: <-- Response 8: 200 (46127ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)
Fri, 02 May 2014 10:32:05 GMT: INFO: Successfully sent stats to feedbackws
Fri, 02 May 2014 10:34:54 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:37:33 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN gotoState: active.authUI.fieldsEditable
Fri, 02 May 2014 10:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: starting from current state: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states before: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: pivot state = active.authUI
Fri, 02 May 2014 10:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: <-- exiting state: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: active.authUI.fieldsEditable
Fri, 02 May 2014 10:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states after: active.authUI.fieldsEditable
Fri, 02 May 2014 10:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END gotoState: active.authUI.fieldsEditable
Fri, 02 May 2014 10:37:35 GMT: DEBUG: CloudKit: ErrorCatcher dialog invoked.
Fri, 02 May 2014 10:37:36 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/error_catcher'
Fri, 02 May 2014 10:37:36 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' already loaded.
Fri, 02 May 2014 10:37:36 GMT: DEBUG: SC.Module: Evaluating JavaScript for module 'cloudkit/error_catcher'.
Fri, 02 May 2014 10:37:36 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' has completed loading, invoking callbacks.
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN sendEvent: 'userDidSubmit'
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: active.authUI.fieldsEditable: will handle event 'userDidSubmit'
Fri, 02 May 2014 10:37:43 GMT: DEBUG: CloudKit: Sending login POST request to https://setup.icloud.com/setup/ws/1/login
Fri, 02 May 2014 10:37:43 GMT: DEBUG: --> Request 9: POST to https://setup.icloud.com/setup/ws/1/login?clientBuildNumber=14C.131409&clientId= CA53A6CC-FA79-4150-AF39-248318487608, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN gotoState: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: starting from current state: active.authUI.fieldsEditable
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states before: active.authUI.fieldsEditable
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: pivot state = active.authUI
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: <-- exiting state: active.authUI.fieldsEditable
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states after: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END gotoState: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END sendEvent: 'userDidSubmit'
Fri, 02 May 2014 10:37:43 GMT: DEBUG: Sending stats to feedbackws
Fri, 02 May 2014 10:37:43 GMT: DEBUG: --> Request 10: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:37:55 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:37:59 GMT: DEBUG: autoUpdate: Running latest build, 14C.131409
Fri, 02 May 2014 10:38:03 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:38:14 GMT: DEBUG: <-- Response 9: 0 (timed out), headers: body: (empty)
Fri, 02 May 2014 10:38:14 GMT: DEBUG: COS: invoking loginDidFail
Fri, 02 May 2014 10:38:14 GMT: WARN: Auth: No auth bag or recognized status code
Fri, 02 May 2014 10:38:14 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN sendEvent: 'authDidNotConnect'
Fri, 02 May 2014 10:38:14 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: active.authUI.attemptIsSubmitted: will handle event 'authDidNotConnect'
Fri, 02 May 2014 10:38:14 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END sendEvent: 'authDidNotConnect'
Fri, 02 May 2014 10:38:18 GMT: DEBUG: <-- Response 10: 200 (34469ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)
Fri, 02 May 2014 10:38:18 GMT: INFO: Successfully sent stats to feedbackws
Fri, 02 May 2014 10:38:22 GMT: DEBUG: Sending stats to feedbackws
Fri, 02 May 2014 10:38:22 GMT: DEBUG: --> Request 11: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:38:25 GMT: DEBUG: <-- Response 11: 200 (3398ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)
Fri, 02 May 2014 10:38:25 GMT: INFO: Successfully sent stats to feedbackws
Fri, 02 May 2014 10:38:37 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:39:47 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:42:58 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:43:45 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:44:12 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:52:58 GMT: DEBUG: autoUpdate: Running latest build, 14C.131409
Fri, 02 May 2014 10:59:09 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 11:03:38 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 11:03:39 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN gotoState: active.authUI.fieldsEditable
Fri, 02 May 2014 11:03:39 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: starting from current state: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 11:03:39 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states before: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 11:03:39 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: pivot state = active.authUI
Fri, 02 May 2014 11:03:39 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: <-- exiting state: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 11:03:39 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: active.authUI.fieldsEditable
Fri, 02 May 2014 11:03:39 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states after: active.authUI.fieldsEditable
Fri, 02 May 2014 11:03:39 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END gotoState: active.authUI.fieldsEditable
Fri, 02 May 2014 11:03:39 GMT: DEBUG: CloudKit: ErrorCatcher dialog invoked.
Fri, 02 May 2014 11:03:39 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/error_catcher'
Fri, 02 May 2014 11:03:39 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' already loaded.I click on the iTunes store button and it comes up with the loading bar at the top of the screen where the song time marker would be, but nothing ever happens. It just loads and loads and loads, I don't even get an error message...
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
ITunes Store Not Loading with no error message and have gone through all online support procedures
Hi I am trying to conect to the iTunes store here in NJ via my laptop and my school's Wifi network, but nothing ever happens...
I click on the iTunes store button and it comes up with the loading bar at the top of the screen where the song time marker would be, but nothing ever happens. It just loads and loads and loads, I don't even get an error message...
I have followed all the iTunes online support procedures for trying to reslove the issue including: reinstalling iTunes, wiping the ipconfig cache from the run dialogue box, adding iTunes to the firewall "allow" list, and even running the iTunes diagnostic for store connectivity. The diagnostic comes back saying that everything is fine but that iTunes cannot make a secure connection to the store, when I try to follow the help button from the diagnostic, iTunes tells me that it cannot connect to the internet and to make sure that my computer has all network cables plugged in etc. but obviously that is not the issue, or I wouldn't be able to be online to post this message...
I know that it has nothing to do with my campus' network, because I am able to view the iTunes store via my iPhone 3GS on the same network.
I am using a Dell Precision M6300 with an intel Centrino Duo and Windows XP service pack 3.
HELP!!!!!
-Duncan-I click on the iTunes store button and it comes up with the loading bar at the top of the screen where the song time marker would be, but nothing ever happens. It just loads and loads and loads, I don't even get an error message...
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
itunes store decided not to load on any my devices, 3 ipads, iphone and imac.
all worked until i tryed to listen to an audiobook preview, then froze, reset now just sits "loading"Try resetting Winsock, it looks like it worked for quite a few people in this thread -> With iTunes 10.4 I can access iTunes store.
MTG68 wrote - In windows 7, click on your start menu, go to accessories, right click on the command prompt icon and choose "run as administrator". Once it opens, type in the following command...
netsh winsock reset
hit enter and it should say something like winsock reset successful now reboot your computer.
If that doesn't work, try uninstalling Safari, QuickTime, and iTunes (along with related components). Then just reinstall the latest version of iTunes, without installing downloading and installing Safari or QuickTime seperately.
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
ITunes store wont loads, just comes up with a blank screen
After installing the lastest update for iTunes i can now not open the iTunes store. The screen just stays white no matter what i try to do.
Anyone got any ideas how i can fix this problem?found answer on another thread...passing along
https://discussions.apple.com/thread/4052317?start=30&tstart=0
Re: Forced Apple ID Security Questions - Choice of 3
Sep 26, 2012 11:38 AM (in response to KirstyHenderson)
Hi all! I have found the answer in another forum and this has 100% worked for me!!!
1) Quit App Store in multi-tasking.
•From the Home screen, click the Home button twice.
•Tap and hold on the app.
•When it starts to jiggle, tap the red ⛔ in the top corner to close it;
***Please close all open apps on your phone***
2) Tap Settings.
3) Tap Safari.
4) Tap Clear History.
5) Tap the Clear History button.
6) Tap Clear Cookies and Data.
7) Tap the Clear Cookies and Data button
See the answer in context
I hope this helps a lot of people!! Spread the word (seeing as apple doesn't seem to want to/care!)
Nads -
Does anyone else have an issue with itunes store not loading up correctly?
As the title really,
I am seeing something along these lines
http://img51.imageshack.us/img51/7260/22158750.png
please bear in mind this is from another forum member but thats the gist of it
everything is there its just not loading up enough
Thanks for anyone's help
JohnYou might try uninstalling Quicktime and reinstalling the latest version and ensure you hvave the latest version of iTunes.
-
Help with iTunes store not loading after 10.4/10.5 updates
Hello,
Ever since the 10.4 update, I cannot login to the iTunes store. The status bar flickers and then stops half way. I thought the 10.5 update would fix it and it did not. I uninstalled/re-installed and still nothing. I see lots of others are having this same problem with no luck. iTunes "help" just sends me links to stuff I have already tried. My router has all the proper ports open, iTunes has proper permissions in my filters...basically nothing has changed on my end. Everything worked fine pre 10.4. It all started with 10.4! Anyone out there have a solution?Try this
Reset the WinSock key
If you are unable to identify the software that installed the LSP, you are unable to remove this software because it performs an important function for you, or you've removed this software and the issue persists, you may wish to reset the WinSock key.
To do so, please do the following in an administrator user:
Windows Vista and Windows 7: Right click All Programs and choose Accessories > Command Prompt. Choose to open as an administrator.
Windows XP: Click Start > Run and type in cmd.
Enter the following command:
netsh winsock reset
Restart the computer and test the issue. -
Itunes store not loading on iphone 5 after ios 7 update
I rescently updated to ios 7 and now my itunes store does not work. I open the app and it shows the little loading symbol in the status bar next to the wifi signal, after a few seconds its stops loading and allows me to scroll but the page is completely blank. All of the little tabs at the bottom still are clickable but they do not display the propper page either. iTunes radio also will not allow me to look at the song info and click the options button (??) next to the option to buy the song. All help is appreciated
i have already tried some of the other options i have seen online:
turning phone on and off
hard restarting phone (home and power button)
logging out of itunes store and app store
logging out and hard restarting
connecting from both wifi and cellThe music player does not remember where the last session ended. I have about 1000 songs on my iPhone. I play the songs in the Shuffle mode - and it worked fine on iOS 5.x. Ever since I updated to iOS 6.0, the shuffle seems to be seriously broken. It repeats the song sequence of previous session in the exact order instead of starting from where the session ended. God forbid if your last session was 10-25 songs long - you'll have to hit the Next song so many times to listen to something that you have not heard for a while.
-
my iphone has just updated the lastest upgrade and i have lost my purchased ring tones they are still in my itunes but will not sync with my phone any help please
I also have this problem.
I downloaded all my purchased items from my phone to itunes.
I then upgraded my phone to the latest ios.
The ring tone appears in itunes and is showing on my phone when selected in itunes under devices BUT I cant find it anywhere on the iphone 4.
My son got an ipod for Christmas and it shows up on his!?
Anyone able to help with how I find the tone on my phone? -
Firefox not loading-just a black screen
Hello-
Mozilla Firefox is not loading on my computer. It just brings up a black page.
Internet Explorer works just fine though. I can't find any phone numbers or any help for this.
I've uninstalled and reinstalled Firefox and still have the same problem.
Can anyone help me with this?''posted by phillip in other support threads''
hello, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.
'''Intel HD 2000/3000: '''
32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23763
64bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764
'''Intel HD 4000: '''
32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24328
64bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329 -
Desktop will not load, stuck on blue screen -- please help!
As I can see, many other Mac users have encountered the same problem that I now have: the dreaded ‘blue screen of death’. About a week ago, any internet browser that I tried to open (Safari, Firefox) would freeze after loading its home page, and tell me that the application was not responding. After force quitting and restarting each program a couple of times, with no positive response, I decided to restart my computer to see if that would do the trick. Upon booting up, it then started the same sequence that it is still doing now: first a grey screen will briefly show, then a white screen with the apple logo and a turning dial beneath it, followed by a blue screen which will show a window that says “Starting Mac OS X” with a progress bar beneath it, which will fill to various points (sometimes only 1/8 of the way, while other times it fills completely), but it always leads me to the same screen – solid blue with a black arrow that will occasionally be replaced with a turning dial, only to go back to the arrow again. I am using a PowerBook G4 with the Tiger version of OS X. No applications were running whenever I first decided to restart my computer, and to my knowledge, all software and security patches were up to date and fully installed.
I’ve researched and tried every possible option that I’ve come across, listed below with the results they yielded (if any):
Holding the Command/Option/P/R keys upon startup (screen stays blank, and the computer continues to ‘chime’ until I release the keys. I have allowed it to chime a couple of times before I stop holding the keys, but it always leads me back to the same blue screen)
Holding the Shift key upon startup (leads me to a screen that has an icon of my hard drive and two arrows. Clicking the left arrow does nothing, the hard drive icon does not respond to being clicked, and the right arrow starts the loading process which again ends with the blue screen)
With the first OS X Installation disc that came with my computer inserted into the disc drive, holding the C key (nothing happens; sequence as normal)
With the first OS X Installation disc that came with my computer inserted into the disc drive, holding the Option key (same results as holding shift key with no disc)
With the first OS X Installation disc that came with my computer inserted into the disc drive, holding Option/Command/Shift/Delete (a grey screen appears with the icon of a folder, a question mark briefly flashes before being replaced by the two-toned blue face Mac logo. After continuing to hold the keys with this folder and face on the screen, I get no response, so release the keys and the computer continues to enter the white screen-blue screen sequence)
Holding the Command/Option/O/F keys upon startup (a white screen appears, and following advice I have seen on other forums a type ‘reset-nvram’, then return, then ‘reset-all’, then return. The computer reboots and the sequence continues as usual. I have also tried holding the Command/Option/P/R to reset the PRAM immediately after leaving the white Open Firmware screen, allow the chime to sound a couple of times as before, but still I get no results)
While on the blue screen, pressing the Command/Shift/Q keys (alas, I am the only user on the computer, so I cannot try to remedy my problem by signing into another account. From the screen the appears, I can either shut down, restart, or put my computer to sleep, or enter my password which leads me back to the same blue screen again)
I apologize in advance if I’ve included a lot of extraneous information, but I just wanted to cover the options I’ve already explored so as not to waste your time if you had any of these in mind. I’m going to post this on a few different forums just to make sure I have all my bases covered, but anything you have to offer in the way of suggestions would be greatly appreciated. If you could post your advice in layman’s terms that would be even more helpful; I’ll probably need exact, step-by-step instructions if required to start my computer in ‘safe mode’ or anything else an average user would not be familiar with. I know this is a lot to ask, so I thank you in advance for taking the time to read through this and offer any solutions that you may have.Hi amnicolekidman, and a warm welcome to the forums!
Although you don't specify your Mac, it sounds like you have real HW problems, likely the HD.
Tough without a Tiger Disk, but try fsck...
To use fsck, you must run it from the command line. Unlike using your mouse to open an application to do something, you'll need to type a text command at the prompt (#) to tell fsck what to do. The Terminal application (/Applications/Utilities) and single-user mode are two examples of command-line interfaces in which you can type such commands. To use fsck:
1. Start up your computer in single-user mode to reach the command line. Hold CMD+s keys down at bootup. Note: If necessary, perform a forced restart as described in the Emergency Troubleshooting Handbook that came with your computer. On desktop computers, you can do this by pressing the reset/interrupt button (if there is one) or holding down the power button for several seconds. On portable computers, simultaneously press the Command-Control-power keys. If your portable computer doesn't restart with this method, you may need to reset the Power Manager.
2. At the command-line prompt, type /sbin/fsck -fy
3. Press Return. fsck will go through five "phases" and then return information about your disk's use and fragmentation. Once it finishes, it'll display this message if no issue is found: ** The volume (nameofvolume) appears to be OK If fsck found issues and has altered, repaired, or fixed anything, it will display this message: *** FILE SYSTEM WAS MODIFIED *** Important: If this message appears, repeat the fsck command you typed in step 2 until fsck tells you that your volume appears to be OK (first-pass repairs may uncover additional issues, so this is a normal thing to do).
4. When fsck reports that your volume is OK, type reboot at the prompt and then press Return.
http://docs.info.apple.com/article.html?artnum=106214
Then Safe Boot , (holding Shift key down at bootup), off the HD & use Disk Utility from there to Repair Permissions, reboot once more. -
Help, iTunes store is displaying a blank white screen...???
I get nothing but a blank white screen when visiting iTunes-Store. It was working a couple of days ago. Does it have something to do with upgrading Flash-Player (I hope not)? Is anyone else having this problem?
I suppose when Apple decides that my money is important to them then they will fix this issue. I can view the iTunes store with much older versions of iTunes and Safari on several other accounts and computers in my house.
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