10.6.2 still hasn't solved iChat video issues

I was hoping the 10.6.2 update would help iChat to work as it should but video pixellation remains as well as audio distortion. It's disappointing that Apple can't get the basics right.

Hi!
I´m having the exact same issue since I´ve upgraded to SL. I even upgraded from a first gen macbook air to Macbook Pro to getter performace. Instead I ended up with a iChat that pixelates and audio is totally chopped, almost useless.
I have never had any issues with this before.
I did the speed test and I had.
6mbit Up
5.4 mbit down.
ping 5ms
I hope apple take this seriously and release a fix for it.
//Johan

Similar Messages

  • Ichat Video issues after update

    Hello, this is my first post so apologies if i mess anything up. My iChat has suddenly lost video chat capabilities. After perusing the forums i was unable to find a solution to my problem so i'm hopeful that someone can help me out. So far what i've been able to determine is that its saying "This computer does not support video chats" and "Slow Network" I found this odd since i had been using video chats just 24 hours earlier. I still have audio chat capabilities though. I did install a new update on my mac in that time so i didn't know if that was the cause of the issues. I am now running iChat 5.0.3 (745) and OS X 10.6.7. I have checked my download and upload speed. DL= 25.15 Mbps and UL=11.94 Mbps which i've gleaned should be more than enough. If anyone has any idea's why this is happening or how to fix it i'd welcome them.

    Hi,
    At iChat Launch it will check the hardware configuration and what Internet speed is available.
    The speed is written to the com.apple.ichat.plist and is used as the basis for all iChat version after that (During the time iChat is still Open)
    Starting up iChat whilst the computer is doing a download will effect this.
    Same if another computer on the same router is using the internet heavily (Consider On-line games on Game Consoles).
    Also getting iChat to Launch On Login to the Mac may get the app to start faster than it can Establish an Internet Connection (waking form sleep is prone to this) but maybe influenced by other apps starting and using the 'Net for Update checks.
    Upload speed is the crucial one.
    This should not be below 128kbps ("Real World" consider 256kbps)
    A restart of iChat will most likely sort this.
    If it persists delete com.apple.ichat.plist form your Home Folder/Library/Preferences (Drag to Trash)
    Restart iChat after this and the .plist will be recreated from defaults.
    This will mean that all your changes to anything but the accounts section of the iChat Preferences will be back to Defaults (Saved Transcripts, Font, Colour IM Colour etc.)
    10:19 PM Monday; April 11, 2011
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

  • IChat video issue

    Last night while trying to video chat with my daughter in law and grandson for the first time I couldn't connect with her video. She could see me but when she would try to accept my invite to talk the screen that should show her would be solid green. Any ideas on what the problem could be?

    Hi,
    Ahh, AIM on a PC.
    In theory this is supposed to work but it has become more and more difficult as both AIM and iChat have had new versions.
    This is what we know to try to give the best chance
    http://discussions.apple.com/thread.jspa?threadID=1968438
    Summary of that.
    PC End.
    Allow AIM as an Exception in the firewall
    Also Enable UPnP, particularly if their Routing device can use UPnP
    Allow UPnP to control the ports in their Routing device.
    In AIM on the PC turn Off the "Real Time" feature (It's like the Bonjour Chat send as I type in iChat but effects video as well in AIM to iChat connections).
    Double check your Setting on the Mac.
    Set iChat > Preferences > Video Section > Bandwidth to 500kbps.
    Use UPnP in your routing device.
    Make sure your Firewall if On has Allow Signed Apps set in the Advanced Button and add iChat to the list (iChatAgent should also get added automatically)
    Realistically you may have to chose either a another service or a Web Based/Browser option.
    Either
    Alternatives to iChat but Video chatting capable apps
    iVisit A Mac and PC alternative. (does not use AIM or MSN or Jabber)
    Skype Cross Platform IP telephony and Chat client. Now has a Mac version for Video chat
    PalTalk.com
    Gizmo Says it can link to almost anything. Free to Download. Looks like calls to landlines cost like Skype does.
    or
    Alternatives to iChat but Video chatting In a Web Browser
    MeBeam. An option to use a Web site that create Private room for Video Chatting. Uses Flash to access your Camera and Mic.
    iVideoChat Similar setup but a somewhat corporate type look to the site. Has Public rooms as well. Again uses Flash.
    Googlemail/GoogeTalk now do a Version in a Web Browser
    Tokbox A Site that can link your existing Buddy Lists that Uses Flash to Video chat in a Browser.
    From This page http://www.ralphjohns.co.uk/page5.html#_other when you scroll to read number 5 onwards.
    7:43 PM Wednesday; March 24, 2010
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

  • Please help iChat video issues

    I can't seem to use video chat. I was in a hotel room two weeks ago and it worked, prior to that I was over a buddy house and it worked. Now I'm am at my parents and it doesn't work, nor does it work in Starbucks or the public library. Any suggestions?
    I can't do the audio, screen sharing either.
    ahhhhhhhhhhh
    thanks
    Jeremy

    Hi,
    This is the important info
    Chat ended with error -8
    Video Conference Error Report:
    Video Conference Support Report:
    Video Conference User Report:
    Binary Images Description for "iChat":
    This says by the lack of info that your iChat is getting no feedback from the SNATMAP Server.
    Your iChat sends or gets a visible Invite which is on port 5678 (Tiger and Leopard)
    iChat then moves to port 5060 in iChat 3/Tiger and call the Connecting server SNATMAP as does your Buddies iChat.
    They then tell the Server which ports they wnat to use and it "Negotiates" this then connects.
    Your log, if the ports are open or not blocked, should show this progress (or connect).
    Causes.
    Mac Firewall On in Tiger but ports not set for iChat (No Preset)
    See here for more.
    ISP block port 5060-5063 for their Own VoIP service.
    The bit on port 5060 in iChat uses SIP (Session Initiation Protocol) As Do VoIP apps and service/devices. Some ISPs are now blocking these ports until end Users pay more for the service. Explaining they are blocking an app you were using sometime s gets them to Unblock it.
    Of course the same ports as listed in the See More item also need to be opened or allowed in the router and or modem if it routes.
    At this point you may want to tell us the make and model of the connection devices you use and also what you have done to set them up for iChat.
    I may receive some form of compensation, financial or otherwise, from my link to my website.
    10:48 PM Monday; March 17, 2008

  • IChat video call not working.

    Hi there,
    Please kindly advise on my ichat video issue.
    ichat indicated this computer does not support video chat.
    We have two mac connected to a router named Ericsson Broadband and the other mac ichat video is working but my isn't working and my macbook pro is newest than the other one. I have gone through the same configuration with the other mac which is working on Preference-Security, Preference-Sharing, Preference-Network. All same configuration as the other mac which ichat is working.
    I did a install application download from gmail for the video but thereafter is not working i demounted it.
    I did saw from youtube to delete the com.apple.ichat.plist file and is not working either so i reinstalled the ichat application again and also not working.
    We can use Skype to chat and gmail video but not on ichat video only audio chat only.
    I will be appreciate if you can list out the check list for me or other to check all the possible way of error on configuration.
    Thanks in advance for your reply
    Regards
    FUIFUI

    Thanks again Ralph for helping here.
    Hardware - USB - USB High -Speed Bus: Built-in iSight
    The log are as below:
    Last login: Fri Jul 23 07:08:50 on ttys000
    Chin-Lee-Fuis-MacBook-Pro:~ user$
    Chin-Lee-Fuis-MacBook-Pro:~ user$ /Applications/iChat.app/Contents/MacOS/iChat -errorLogLevel 7
    091600.936386 ER_AddFilter (0): Adding [Chin Lee [email protected]]->[0]
    091600.936411 setLocalUserName: Chin Lee [email protected]
    091600.938383 Default video size is (640 x 480)
    091600.939556 H264: (640 x 480) @ 20 fps
    091600.941852 H264: (320 x 240) @ 30 fps
    091600.944156 H263: (352 x 288) @ 30 fps
    091600.945305 H263: (176 x 144) @ 30 fps
    091600.945416 ######################################
    091600.945423 # SoundDec_Create(16000 --> 3) #
    091600.945428 ######################################
    091600.970844 Leaving SoundDec_Create
    091600.974187 Audio Unit Parameter List = 7, result = 0
    091600.974211 CurrentFormatmSampleRate 44100.000000
    091600.974221 CurrentFormatmFormatID lpcm
    091600.974225 CurrentFormatmFormatFlags 0x00000029
    091600.974229 CurrentFormatmBytesPerPacket 4
    091600.974233 CurrentFormatmFramesPerPacket 1
    091600.974237 CurrentFormatmBytesPerFrame 4
    091600.974241 CurrentFormatmChannelsPerFrame 2
    091600.974244 CurrentFormatmBitsPerChannel 32
    091600.974248 OurFormatmSampleRate 16000.000000
    091600.974253 OurFormatmFormatID lpcm
    091600.974257 OurFormatmFormatFlags 0x00000029
    091600.974260 OurFormatmBytesPerPacket 4
    091600.974264 OurFormatmFramesPerPacket 1
    091600.974268 OurFormatmBytesPerFrame 4
    091600.974271 OurFormatmChannelsPerFrame 1
    091600.974275 OurFormatmBitsPerChannel 32
    091600.974284 Reached err = 4294956417, 459
    091600.974290 Reached err = 4294956417, 467
    091600.975831 ### NEW STATE: to: VC_INIT, from: VC_INVALID
    091600.975865 ### NEW STATE: to: VC_IDLE, from: VC_INIT
    091600.975880 ++++++++ confStatusMapRemoveAll
    091600.975885 ( ) -- mapUserIDToSecurityInfo cleared --
    091600.976118 dispatch_CommNATProc
    091600.979775 selectedCamera: no camera has been set yet.
    091600.979876 Selected microphone is the null device microphone.
    091600.979963 vcCapabilitiesOfCPU returns: 0x00000fff
    091600.980113 BWD: GotBandwidth: 15962/8523144 (up/down) @[15.1.168.192:0.255.255.255]
    091600.980173 BWD bandwidth: 15 kbits up, 8523 kbits down.
    091600.980194 videoNetworkCapable: 0 -- 0 max participants.
    091600.980200 audioNetworkCapable: 0 -- 0 max participants.
    091600.980250 Supports PCMU wideband for audio: 0 / video: 0
    091600.980280 vcCapabilitiesOfNetwork returns: 0x00000345
    091600.980288 vcCapabilitiesOfRouter returns: 0x00000000
    091600.980293 vcCapabilities returns: 0x00000345
    091600.981297 Found 2 cameras:
    091600.981383 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
    091600.981487 Built-in iSight - 0x2440000005ac8507 (0x104, 0x104)
    091600.981542 selectedCamera: no camera has been set yet.
    091600.981631 selectCameraWithTundraDeviceID: 0x104 returned 1
    091600.985968 Microphone devices:
    091600.986164 Internal microphone
    091600.986268 Line In
    091600.986519 Selected mic: Built-in Microphone / imic
    091600.986616 Found 2 cameras:
    091600.986679 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
    091600.986761 Built-in iSight - 0x2440000005ac8507 (0x104, 0x104)
    091600.986835 selectedCamera2 GUID returned Built-in iSight
    091600.986894 selectCameraWithTundraDeviceID: 0x104 returned 1
    091600.990675 Microphone devices:
    091600.990763 Internal microphone
    091600.990823 Line In
    091600.991022 Selected mic: Built-in Microphone / imic
    091600.992795 Selected microphone is Internal microphone.
    091600.993231 Selected microphone is Internal microphone.
    091602.230195 Found 2 cameras:
    091602.230245 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
    091602.230291 Built-in iSight - 0x2440000005ac8507 (0x104, 0x104)
    091602.230321 selectedCamera2 GUID returned Built-in iSight
    091602.230338 selectCameraWithTundraDeviceID: 0x104 returned 1
    091602.234354 Microphone devices:
    091602.234451 Internal microphone
    091602.234509 Line In
    091602.234706 Selected mic: Built-in Microphone / imic
    091602.237567 Selected microphone is Internal microphone.
    091602.239224 Found 2 cameras:
    091602.239255 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
    091602.239298 Built-in iSight - 0x2440000005ac8507 (0x104, 0x104)
    091602.239327 selectedCamera2 GUID returned Built-in iSight
    091602.239345 selectCameraWithTundraDeviceID: 0x104 returned 1
    091602.243263 Microphone devices:
    091602.243360 Internal microphone
    091602.243475 Line In
    091602.243670 Selected mic: Built-in Microphone / imic
    091602.244559 Selected microphone is Internal microphone.
    091617.016506 Comm reporting flags: 000000CC
    091617.332881 CommNAT result:
    External IP: 202.152.79.3
    External Ports: 59758, 59761, 59765
    CNAT_BADTEST ....... 0
    CNAT_ISFULLCONE .... 0
    CNAT_ISPAT ......... 1
    CNAT_ISPATHOST ..... 1
    CNAT_TRYPRESERVE ... 0
    CNAT_PATINORDER .... 0
    CNAT_BLOCKIP ....... 1
    CNAT_BLOCKPORT ..... 1
    CNAT_LOOPBACK ...... 0
    Chin-Lee-Fuis-MacBook-Pro:~ user$
    Thanks for your kindness and time to help here.
    FUIFUI

  • IChat Video not working (Error -7/-8)

    Another case of these strange iChat Video Issues (Error -8).
    A friend of mine upgraded today from Tiger to Leopard. iChat 4 video is not working anymore. I thought it was my fault because of a recent router firmware upgrade. But I checked with another Buddy and it worked fine. So what to do? My friend did not change his setting since Autumn when we had the last chat (both using Tiger) and everything worked fine.
    Following please find the protocols. Can anybody retrieve some useful Information?
    I invited:
    Date/Time: 2008-02-12 20:47:38.282 +0100
    OS Version: 10.5.2 (Build 9C31)
    Report Version: 4
    iChat Connection Log:
    2008-02-12 20:47:13 +0100: AVChat started with ID 3685851442.
    2008-02-12 20:47:13 +0100: [email protected]: State change from AVChatNoState to AVChatStateWaiting.
    2008-02-12 20:47:13 +0100: 0x1bb90b20: State change from AVChatNoState to AVChatStateInvited.
    2008-02-12 20:47:24 +0100: 0x1bb90b20: State change from AVChatStateInvited to AVChatStateConnecting.
    2008-02-12 20:47:24 +0100: [email protected]: State change from AVChatStateWaiting to AVChatStateConnecting.
    2008-02-12 20:47:34 +0100: 0x1bb90b20: State change from AVChatStateConnecting to AVChatStateEnded.
    2008-02-12 20:47:34 +0100: 0x1bb90b20: Error -7 (0x1bb90b20 cancelled the connection.)
    2008-02-12 20:47:34 +0100: [email protected]: State change from AVChatStateConnecting to AVChatStateEnded.
    2008-02-12 20:47:34 +0100: [email protected]: Error -7 (0x1bb90b20 cancelled the connection.)
    Video Conference Error Report:
    1023.455878 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
    1025.456573 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
    1025.957598 @SIP/SIP.c:2719 type=4 (900A002D/0)
    [SIPConnectIPPort failed]
    2209.113434 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
    2211.114008 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
    2211.114539 @SIP/SIP.c:2719 type=4 (900A002D/0)
    [SIPConnectIPPort failed]
    6537.202171 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
    6539.202454 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
    He sent me this protocol:
    ate/Time: 2008-02-12 20:47:37.674 +0100
    OS Version: 10.5.2 (Build 9C31)
    Report Version: 4
    iChat Connection Log:
    2008-02-12 20:47:14 +0100: AVChat started with ID 3685851442.
    2008-02-12 20:47:14 +0100: 0x1ccee7c0: State change from AVChatNoState to AVChatStateWaiting.
    2008-02-12 20:47:14 +0100: [email protected]: State change from AVChatNoState to AVChatStateInvited.
    2008-02-12 20:47:23 +0100: 0x1ccee7c0: State change from AVChatStateWaiting to AVChatStateConnecting.
    2008-02-12 20:47:23 +0100: [email protected]: State change from AVChatStateInvited to AVChatStateConnecting.
    2008-02-12 20:47:33 +0100: 0x1ccee7c0: State change from AVChatStateConnecting to AVChatStateEnded.
    2008-02-12 20:47:33 +0100: 0x1ccee7c0: Error -8 (Did not receive a response from 0x1ccee7c0.)
    2008-02-12 20:47:33 +0100: [email protected]: State change from AVChatStateConnecting to AVChatStateEnded.
    2008-02-12 20:47:33 +0100: [email protected]: Error -8 (Did not receive a response from 0x1ccee7c0.)
    Video Conference Error Report:
    Video Conference Support Report:
    9.535583 @Video Conference/VCInitiateConference.m:1582 type=2 (00000000/0)
    [Connection Data for call id: 1 returns 1
    10.868139 @Video Conference/VCInitiateConference.m:1597 type=2 (00000000/0)
    [Prepare Connection With Remote Data - remote VCConnectionData: 1, local VCConnectionData: 1
    Video Conference User Report:
    0.000000 @:0 type=5 (00000000/16402)
    [Local SIP port]
    0.000031 @:0 type=5 (00000000/16402)
    [Local SIP port]
    0.000045 @:0 type=5 (00000000/16402)
    [Local SIP port]
    Any ideas? Help would be greatly appreciated.
    Kind Regards,

    NAT can be done - in the routing device - in different ways.
    Apps like iChat that have to work with or through NAT have to predict what that is or what the data is going to come across as it goes through different devices.
    We know that in iChat's case this does seem to effect the checksums that refer to the ports being used and that it can be seen in the Error logs.
    This is not anything to do with the way Apple Does NAT.
    The Base Stations are a different matter though.
    These do DO NAT
    Although they can be set to do Port Mapping which the Wiki page I linked above says in Miss-named as NAT - they actually do what Apple Calls NAT - PMP or NAT with Port Mapping Protocol which does something that looks like UPnP does, in that it is a One Setting that effects all connections with no setting of ports but allows multiple computers to use the ports.
    Wiki Link
    So it is NOT Leopard.
    It IS the Base Stations.
    It IS because there is not an International Standard (or if there is that defines NAT Well enough)
    I hope this helps.
    7:54 PM Thursday; February 28, 2008

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    And feedvalidator says there is something wrong with my </item> tag...which makes absolutely no sense.

    At the end of your 'item' section you have an <itunes:explicit> tag which is not closed. This is mucking up the logic of the tags and invalidating the xml.
    You should either delete the tag, or have one of the following:
    <itunes:explicit>yes</itunes:explicit>
    <itunes:explicit>no</itunes:explicit>
    <itunes:explicit>clean</itunes:explicit>
    if you have any strong language or sexual content you must use the 'yes' version to avoid rejection.
    Please also see
    http://www.feedvalidator.org/check.cgi?url=http%3A%2F%2Fwww.tetrazoid.com%2Fpodc ast.xml
    about the 'pubdate' tag.

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    Tried to install eBay app two days ago. Still hasn't installed, is grayed out and says waiting... When I tried to uninstall it shakes, but no X appears. How do I get rid of this app? eBay app was from the App Store.

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