10.6.4 Update Broke Wireless Scanning to my HP C4700 Photosmart all in one

I get an error "Trying to open scanner session..." when trying to scan wirelessly. Worked in 10.6.3.

Well if the old mac mini had the drivers installed on 10.5, and then upgraded to 10.6 those drivers may still work. Mean while the same driver installed on 10.6 may not. HP explains why here. http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01863616
Have you checked to see if the scanner shows up in "image capture" or in "preview?" Some of HP scanner now work in 10.6 with no drivers at all. This is a lift of scanners/ printers that work out of the box with snow leopard via image capture / preview. http://support.apple.com/kb/ht3669
Some people say they've had success with http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-74785-1 &lc=en&dlc=en&cc=us&os=219&product=3192753
Also some drivers in development are not published but are excess-able by contacting HP support directly.
I hope that helps

Similar Messages

I got my first Mac 2 weeks ago, a Macbook Pro. I can't get it to scan on my HP Laserjet1217 nfwMFP all in one. It prints (wirelessly) just fine. But when I try to scan, it says something like "no scanners available". Wireless or connected, it's the same.

I have not been able to get my new Macbook Pro to scan, either wirelessly or connected, with my HP Laserjet all in one M1217 nfwMFP printer. It prints wirelessly just fine, but if I try to scan, I get the message that no scanners are found. The guy in the Apple store had it scanning just fine with a new HP printer he took out of the box. Any ideas would be appreciated.
Allan 113

I would check with HP. Your scanner may need a firmware update and updated HP software. Start here:
http://www8.hp.com/us/en/hp-search/search-results.html?qt=LaserJet+m1217nfw+MFP& cc=us&lang=en&charset=utf-8&qp=&hpn=&hpa=&hps=&hpr=&cat=&current_url=CSSres
then here:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=4075472

HT1338 I have updated my new MacBook Pro for HP Photosmart All-in-One, but it still will not scan - it will print, but will not scan. How can I fix this?

I have installed the updates for my HP Photosmart All-in-One c309a. It prints, but will not scan. Tells me to update - I did that, but still won't scan. Any suggestions to make the scanner work?
This all worked perfectly with my old 2008 MacBook Pro.

Have you tried scanning from Image Capture or Preview?
A current driver is shown to be available for Mavericks (auto-downloaded):
http://support.apple.com/kb/ht3669#HP
But many people have found that manufacturer scanning control software doesn't work. They have to use the Apple-provided software.

MacBook pro and airport extreme router. How to print wirelessly to an old HP wireless photosmart all in one printer

With MacBook pro and airport extreme router, how can I print wirelessly to an old HP wireless photosmart all in one printer? What is needed or what process?

You need to make sure that the HP has an updated printer driver that works with 10.6 for that printer. You can check here:
http://www8.hp.com/us/en/support-drivers.html

Wireless printing from ipad to photosmart all in one 4780

How do I print from my ipad to my wireless printer. I have hp eprint app but I cant figure out how to use it. My printer is supported, it is a photosmart all in one 4780. Any help will be appreciated, thank you!

Hi,
Are you able to make copy.
Try downloading HP Print and Scan Dr utility from link below.
www.hp.com/go/tools
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Trying to scan from hp officejet 150 mobile all in one to my computer

trying to scan from hp officejet 150 mobile all in one to my computer. downloaded the full feature for my printer off hp website. push scan on printer and will not find program on my computer to scan to. help!!!

Hi @Bryan1968,
Welcome to the HP Forums!
I understand that you are trying to scan with your HP Officejet 150 mobile to your Windows 7 computer. I am happy to help you with your scanning!
First, I would recommend to make sure you have downloaded, and installed the full feature software and drivers, from this website, HP Officejet Full Feature Software and Driver. It is possble, you might have accidentally installed the basic driver instead.
Then according to your printer's user guide, the scanning functionality will only with a USB cable connection from the printer to the computer. Please see page 43 of your printer's User Guide.
I would also visit this guide, How to Scan: Windows 7, as it will give you some alternate methods of scanning, even without HP software.
Hope this information is helpful, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Wireless configuration for HP OfficeJet 6500A plus All-In-One printer on Ubuntu 10.04

I have bought a HP OfficeJet 6500A plus All-In-One printer CN557A, which I want to use with ubuntu 10.04 64-bit as a wireless network printer.
Before i bought i checked compatibility on www.hplipopensource.org and www.openprinting.org, and all was in order.
The machine is autodetected and fully functional when connected with a usb cable, but i have not managed to get it to work as a wireless printer.
This is what I did:
I configured the printer on the wireless network (through the printer interface), and it connects. It prints out a "Wireless Network Test Report", and everything works. I can ping to its local ip adress, and access it through the browser. HP eprint also works.
I installed hplip 3.11.10 and dependencies manually. I did this because the default hplip in ubuntu 10.04 did not recognise the device.
I ran 'hp-check', which gave no errors or warnings:
tjoff@mek-403-jakbo-01:~$ hp-check
HP Linux Imaging and Printing System (ver. 3.11.10)
Dependency/Version Check Utility ver. 14.3
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Saving output in log file: hp-check.log
Initializing. Please wait...
| SYSTEM INFO |
Basic system information:
Linux mek-403-jakbo-01 2.6.32-35-generic #78-Ubuntu SMP Tue Oct 11 16:11:24 UTC 2011 x86_64 GNU/Linux
Distribution:
ubuntu 10.04
Checking Python version...
OK, version 2.6.5 installed
Checking PyQt 4.x version...
OK, version 4.7.2 installed.
Checking for CUPS...
Status: scheduler is running
Version: 1.4.3
error_log is set to level: warn
Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0
| COMPILE AND RUNTIME DEPENDENCIES |
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
Checking for dependency: CUPS - Common Unix Printing System...
OK, found.
Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.
Checking for dependency: CUPS image - CUPS image development files...
OK, found.
Checking for dependency: DBus - Message bus system...
OK, found.
Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.
Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.
Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.
Checking for dependency: libjpeg - JPEG library...
OK, found.
Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.
Checking for dependency: libpthread - POSIX threads library...
OK, found.
Checking for dependency: libtool - Library building support services...
OK, found.
Checking for dependency: libusb - USB library...
OK, found.
Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.
Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.
Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.
Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.
Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.
Checking for dependency: Python devel - Python development files...
OK, found.
Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.
Checking for dependency: Python XML libraries...
OK, found.
Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.
Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.
Checking for dependency: Reportlab - PDF library for Python...
OK, found.
Checking for dependency: SANE - Scanning library...
OK, found.
Checking for dependency: SANE - Scanning library development files...
OK, found.
Checking for dependency: scanimage - Shell scanning program...
OK, found.
Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.
| HPLIP INSTALLATION |
Currently installed HPLIP version...
HPLIP 3.11.10 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.11.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.11.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.11.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.
[plugin]
installed=0
eula=0
Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = .
device_uri = "hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW"
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[installation]
version = 3.11.10
date_time = 2011-11-16 14:30:35
[settings]
systray_messages = 0
systray_visible = 0
[fax]
email_address =
voice_phone =
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
device_list =
interval = 5
| DISCOVERED USB DEVICES |
Device URI Model
hp:/usb/Officejet_6500_E710n-z?s HP Officejet 6500 E710n-z
erial=CN16F2402Q05JW
| INSTALLED CUPS PRINTER QUEUES |
B-403-271-A4-COLOR2
Type: Unknown
Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-Color
B403-271-A4-BW
Type: Unknown
Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-BW
HP-Officejet-6500-E710n-z-FAX
Type: Printer
Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
PPD: /etc/cups/ppd/HP-Officejet-6500-E710n-z-FAX.ppd
PPD Description: HP Officejet 6500 e710n-z, hpcups 3.11.10
Printer status: printer HP-Officejet-6500-E710n-z-FAX is idle. enabled since 2011-11-16T01:00:45 CET
Communication status: Good
| SANE CONFIGURATION |
'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.
Checking output of 'scanimage -L'...
device `hpaio:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW' is a Hewlett-Packard Officejet_6500_E710n-z all-in-one
| PYTHON EXTENSIONS |
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
Checking 'hpmudext' I/O extension...
OK, found.
Checking 'scanext' SANE scanning extension...
OK, found.
| USB I/O SETUP |
Checking for permissions of USB attached printers...
HP Device 0x5412 at 002:005:
Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
Device node: /dev/bus/usb/002/005
Mode: 0664
| USER GROUPS |
lp adm dialout cdrom plugdev lpadmin admin sambashare vboxusers
| SUMMARY |
No errors or warnings.
Done.
I then ran 'sudo hp-setup', chose the device (which was detected), chose my wireless network, entered the wireless security key. On the configuration results dialog I get two messages:
"Your printer has been succesfully configured on the wireless network. You may now unplug the USB cable"
and
"The Ethernet cable is plugged in which will prevent you from connecting to a wireless network. To connect wirelessly, remove the cable and try again. (VSA000)"
There is no ethernet cable plugged in, so i can't remove it. I unplug the USB cable and click 'finish'. This makes the 'hp-setup'-dialog start over again, and the printer has not been installed.
In the terminal i have the following:
tjoff@mek-403-jakbo-01:~$ sudo hp-setup
[sudo] password for tjoff:
HP Linux Imaging and Printing System (ver. 3.11.10)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Searching on USB bus...
GET /IoMgmt/Adapters HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/Adapters/Wifi0/WifiNetworks HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/Adapters/Wifi0/Profiles/Active HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/Adapters/Wifi0/Protocols HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
error: Missing response key: 'iorotocols-iorotocol-dd:dnsserveripaddress-0'
GET /IoMgmt/Adapters/Wifi0/VsaCodes.xml HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/Adapters/Wifi0/WifiNetworks/SSID=mVnmXfsu HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/IoConfig.xml HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
I then tried to reconnect the printer usb cable and run 'hp-toolbox' and click "Wireless/wifi setup using USB". Now i get the error:
tjoff@mek-403-jakbo-01:~$ hp-toolbox
HP Linux Imaging and Printing System (ver. 3.11.10)
HP Device Manager ver. 15.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
HP Linux Imaging and Printing System (ver. 3.11.10)
Wifi Configuration Utility ver. 1.1
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
error: Channel write error
error: An I/O error occurred. Please check the USB connection to your printer and try again. (Device I/O error)
Done.
I do not how get past this stage, and any help is welcome.
This question was solved.
View Solution.

A friendly soul on ubuntuforums pointed out to me, that the wireless configuration is only necessary when the printer is NOT connected to a (W)LAN. So all I really had to do was to configure the printer in the CUPS administation page, and it worked. Problem solved. Silly me.

Wireless Setup on HP Photosmart All in one (C309a) Printer

I have recently purchased a HP Photosmart Premium (c309a) All in one Printer and have had ongoing issues installing it with Wireless connectivity. The first of the problems are that while the printer itself initially detected the wireless router it drops this connection once in idle or on startup, and it does not automatically detect it the next time. Infact I have had to manualy input the SSID and WEP/WPA passphrase as it has more often than not been able to detect the router again by iteself. This is very painfull and a real turnoff. Secondly, when installing the provided SW the printer isn't detected when scanning for wireless devices and is not found when manually typing the SSID. This occurs even when the printer says it detects the router.
Troubleshooting - Where to start um.....ok I have done the obvious things - power cycle the printer, router and PC. No go. Also downloaded the latest SW from the HP website (as opposed to the CD provided) and resintalled - No go. Also disabled start up programs in msconfig and added the required exceptions and ports to the Firewall and resintalled - no go. The only thing I haven't tried is manually configuring the IP Address, Subnet on the printers advanced settings and matching it on the PC-Printer settings. I found this process ridiculously time consuming and frustrating and would hate to think what the average user would do in this case. Hardly a simple user friendly process. I have since reverted to connect via ethernet just to get it operational (and before I throw it out the window) nevertheless would appreciate some assistance as the wireless feature was one of the reasons I bought it in the first place.

I am using a Motorola SBG900 Wirless Surfboard Gateway - supplied with Bigpond Cable. It is set to be using WPA security and have never had a problem with it before whilst connecting any wireless devices such as a laptop, PDA etc.
My feeling is that the wireless functionality of this printer needs some serious work before the next release. And furthermore they should never have released it the way it is as it wouldn't pass 5% of user acceptance tests if using wireless. There are too many complaints on this forum and others about similar problems to suggest that I am not by myself here. Dissapointing considering this is the feature that would be at the top of the list of most purchasing this model. It lets down what could of been a vg printer.
I agree, I think if I want to get this printer working on a wirless network, I will have to set the IP address manually. The problem is the printer refuses to connect to the router now even after it connected a few days ago with no intervention. I have powered down both the router, PC, and printer without any luck yet. I will set the IP address manually first on the printer and see how it goes, then if it connects will see if the PC/router can see the printer during the SW install procedure which has failed >10 times to date.
For now I think I will stick with Ethernet as it is no doubt much faster anyway and will try the wirless setup again in a few days when my patience grows back. Does anyone know differences in speed between USB/Wireless/Ethernet? I know this is dependant on a number of things but just interested in ball park figures here.

Scanning not working on 6525 eSeries all in one

I got a new 6525 series all in one printer couple of days back. Installed the same and worked fine for printing, both in connected mode (USB) and on wireless. But when it comes to scanning, it wont work.
From the front panel, tried the scan to email option. setup the email.. got the PIN etc and was ready to go.... but once started.... It would just say 'scanning' and wont go any further.... I cant cancel that and had to turn of the printer....
Thinking there could be a issue with scan to email from the front panel, tried doing scan to computer... while it recognizes the computer (both in USB and wireless mode), but again it wont scan...... then tried the other option to scan from the laptop too... .... (has Windows 8) . When I initiate scanning by hitting start scan... after few minutes it gives me a message the device might be busy scanning previous document. Wait for sometime to try again (not the exact verbatim)...
Installed the HP App for scanning, there too no luck.... it gives the message device busy....
Is there a issue with hardware and i need to call for replacement (have another couple of days window).... or issue with drivers which could be attempted to be solved ?
Any help much appreciated...

Hi MNC1972,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Photosmart 6525 from or to Windows 8. I am happy to help with this scanning issue!
Please try the following:
Make sure the power cable of the printer is plugged directly into the wall outlet, not a surge-protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Try to make a standalone copy, Copy Text or Mixed Documents, and let me know if it works or not.
If it can copy, then run the HP Print and Scan Doctor, on the laptop, and let me know what happens!
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

How do I scan on my HP deskjet 1510 all in one series? Theres' no button on the printer?

there's no scan button on my hp deskjet 1510 all in one series printer? how do I scan?

Hello,
If you go to the following location and identify what PC operating system you are using, it provides instructions on how to scan to your computer:
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=26675&tmp_task=useCategory&cc=us&dlc...
I work for HP, However, I am speaking for myself and not for HP

My HP Photosmart B209a won't scan on new Windows 8 HP all in one computer

My HP Photosmart B209a, which worked properly with Windows 7 will not scan from the printer or the computer on my new HP all inone desktop with Windows 8. The fix program recommended by this site won't download to this computer either. It will to my other brand new HP all in one desktop downstairs, but not this one. I'm so frustrated after 5 hours of trying to make this device scan again!

Hi @snbdds,
Welcome to the HP Forums!
I noticed that your HP Photosmart b209a will not scan on Windows 8. I am happy to help you with this scanning issue!
Are you able to make copies with your printer?
In the meantime, please take a look through the steps indicated within this scanning guide, An 'An error occurred while communicating with scanning device' or a 'There is no computer connectio....
Hope this guide helps, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Can't setup wireless printing : HP4385 Photosmart All-In-One Printer / Linksys Router/Mac OS 10.5

I am attempting to set up my printer to operate wirelessly. I have the computer and printer connected via USB for the setup.
I have :
PRINTER : HP All In One Photosmart C4385
ROUTER : Linksys wireless B (WPA security)
COMPUTER : Macbook Mac OS 10.5.8 notebook.
I've downloaded the correct HP software.
On the printer, the wireless radio is set to "on"
PROBLEM : Using the HP Setup Assistant, I select my Wi-Fi network, and get an error message " the selected Wi-Fi network is not within reach of the device"
The printer and router are in the same room with nothing blocking them.
Print out of HP Network Configuration Page :
General Information
Network Status : Offline
Active Connection Type : None
URL : http://0.0.0.0.0
Firmware Revision : WPxxFN0723AR
Hostname : HP8766D2
Serial Number: CN7CDD51P80509
Admin Password : Not Set
802.11 Wireless
Hardware Address (Mac) : 001e0b8766d2
Status : Disconnected
mDNS
Status : Enabled
Service Name : Photosmart C4380 series [8766D2]
SLP
Status : Enabled
Any help greatly appreciated !

Print a WIreless Network Test from the front of the printer. It will self-test the printer's radio.
Can you give me the exact model number of your router? If it is a 802.11b router, it may be time for a new one. If it is, are you sure you are using WPA and not WEP?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Trying to make new scan shortcut in HP Deskjet 2544 All-in-One

Good morning,
Because of a major computer crash I recently had to purchase a new computer and as a result I also had to buy a new Printer because my older Photosmart was not compatible with my new system.
I now am using a HP Pavilion 23-g017c (x64) AMD A6-5200 APU w/Radeon HD Graphics, running Windows 8.1 and using IE 11 with Zone Alarm Firewall and Antivirus& Spyware.
My new printer is a HP Deskjet 2544 All-in-One.
I am trying to see if there is any way I can add a new shortcut to my scanning options which will enable me to scan a document to my computer besides the two options available now (PDF and TIF).
I would like to be able to scan directly into my Microsoft Office 2013 Word program if possible.
The reason being is because I find it easier to edit and then print from my Word program than a PDF program.
Is this possible?
Thanks and regards,
2harts4ever
This question was solved.
View Solution.

Hi @thefewtheproud
I have done some research, and it turns out you are not likely doing anything wrong. I downloaded the software for this printer, and it seems that the version 32 software has omitted the ability to save your document files as anything other than PDF or TIFF.
With the older software, the solution I posted above would have worked, but I feel like our software has taken a step back instead of forward. The only solution I can think of at this point is not ideal, but is doable. You could download a file converter, save your files as PDF then convert them.
I even tried saving a scan as a PDF, then opening it with different programs and saving it using 'Save As" and changing the file type there. I chose .txt , but then when I open it in Word or a text program, the formatting is lost.
Basically, the only think I can suggests is a conversion program. I am sorry I misinformed you in my first post, this was an oversight on my part, I forgot that the version 32 software was different from the older versions.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Photosmart all in one - not scanning to PDF

Our photosmart premium all in one fax, scanner printer no longer scans to PDF files.
It prints ok and we can scan to photo directly from the scanner to USB and from / to the PC.
It worked perfectly well before, then started to stop several pages into a multipage scan. Then halfway through 1st page - now won't scan at al to PDF.
Any ideas? We have uninstalled and re-installed several times - no success.

Hello ZiggyCat, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, do you experiencing any issues copying?
Good luck and please let me know the results of your findings. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

How do I scan numerous documents on Officejet 8600 All-In-One but make them one file?

I have an HP8600 officejet All-In-one. I need to scan about 10 pages and make it one file instead of 10 separate sheets. Can you tell me how to do this?

LnorWilson,
Welcome to the HP Forum.
The following may help.
Dragon Documents Collection:
Scan_Multiple_Documents-Combine
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Click Accept as Solution when the Answer is a good Fix or Workaround!
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

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