10.7.5 Build 11G36 Upgrade to Mountain Lion Possible?
HI
You are really confused. No PowerMac (what this forum is about) can upgrade to Snow Leopard, Lion, or Mountain Lion. Read this tip to see if you even have a Mac that qualifies for Snow Leopard:
https://discussions.apple.com/docs/DOC-2455
This one for Lion:
https://discussions.apple.com/docs/DOC-2465
And this one for Mountain Lion:
https://discussions.apple.com/docs/DOC-3761
Appleseed is the beta program, meaning what I call a buggy every test application, or otherwise a program to allow you to become a guinea pig for Apple. As a guinea pig program, you are subject to a non-disclosure agreement, so any software in it is confidential as to what it will run on when you sign up. Usually you sign up with your e-mail, and they send you an e-mail address to get more info about the program. If you didn't receive that e-mail, then you may not be officially registered in the program.
Similar Messages
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Upgrading to Mountain Lion possible from Snow Leopard 10.6.8?
Hi,
I have a MacBook with the following Configuration, which I bought in 2006 or 2007, originally and updated the hardware in the last years. I want to upgrade to Mountain Lion 10.8 now.
Is the Upgrade possible with the following configuration?
Model Identifier: MacBook2,1
Processor Name: Intel Core 2 Duo
Processor Speed: 1.83 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 2 MB
Memory: 3 GB
Bus Speed: 667 MHz
Boot ROM Version: MB21.00A5.B07
SMC Version (system): 1.13f3
Will I lose all other programs i have installed, once i install Mountain Lion?
Thanks in advance. Looking forward to a qucik reply!SS_India wrote:
Hi,
I have a MacBook with the following Configuration, which I bought in 2006 or 2007, originally and updated the hardware in the last years. I want to upgrade to Mountain Lion 10.8 now.
Is the Upgrade possible with the following configuration?
Model Identifier: MacBook2,1
Processor Name: Intel Core 2 Duo
Processor Speed: 1.83 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 2 MB
Memory: 3 GB
Bus Speed: 667 MHz
Boot ROM Version: MB21.00A5.B07
SMC Version (system): 1.13f3
Will I lose all other programs i have installed, once i install Mountain Lion?
Thanks in advance. Looking forward to a qucik reply!
Mac Specs required for Mountain Lion
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
Your Mac needs:
OS X v10.6.8 or OS X Lion already installed
2 GB or more of memory
8 GB or more of available space
It seems your MacBook is too old to run Mountain Lion. But given the age of your Computer, Snow Leopard is still a very stable and excellent OSX. You can go to Lion (10.7) if you wish, but if I were you, I would be staying with Snow Leopard.
Pete -
My 2009 iMac is version 10.5.8 and build 9L31a. How can I upgrade to mountain lion?
You'll have to purchase, install and update Snow Leopard from the Apple Store to get the App Store application.
Mountain Lion is only sold via the App Store. -
10.8.210.8.2
rocess: Microsoft PowerPoint [1423]
Path: /Applications/Microsoft Office 2011/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint
Identifier: com.microsoft.Powerpoint
Version: 14.1.0 (14.1.0)
Build Info: Unknown-110310~0
Code Type: X86 (Native)
Parent Process: launchd [118]
User ID: 501
Date/Time: 2013-01-11 23:07:49.777 -0800
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report: 49824 sec
Crashes Since Last Report: 21
Per-App Crashes Since Last Report: 6
Anonymous UUID: 51BF0AF4-B2A5-3CC6-8AE5-5AE703F2755E
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @rpath/SmartArt.framework/Versions/14/SmartArt
Referenced from: /Applications/Microsoft Office 2011/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint
Reason: image not found
Binary Images:
0xd8000 - 0xfd0fe7 +com.microsoft.Powerpoint (14.1.0 - 14.1.0) <DCE73116-D730-34FF-1585-3926521A956F> /Applications/Microsoft Office 2011/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint
0x1297000 - 0x12b0ff7 +com.microsoft.mbukernel_framework (14.1.0 - 14.1.0) <A92FB57F-23C8-3928-54A7-1769839A3790> /Applications/Microsoft Office 2011/*/mbukernel.framework/Versions/14/mbukernel
0x12c6000 - 0x2154fef +com.microsoft.officeart (14.1.0 - 14.1.0) <55BCDCBF-4605-0D4C-2D61-9E3989E8F211> /Applications/Microsoft Office 2011/*/OfficeArt.framework/Versions/14/OfficeArt
0x2411000 - 0x2b7afff +com.microsoft.office_library (14.1.0 - 14.1.0) <DBC2F3ED-8396-EC63-DF29-7B210F989FA8> /Applications/Microsoft Office 2011/*/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
0x2cd4000 - 0x2ef2ff7 +com.microsoft.mcp (14.1.0 - 14.1.0) <98419278-F21E-17DC-B2AD-A0D551ACD1F2> /Applications/Microsoft Office 2011/*/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPlugin
0x2faf000 - 0x3054ffb +com.microsoft.ole (14.1.0 - 14.1.0) <7E409CD5-7F65-4C6B-18DC-04663216C2A8> /Applications/Microsoft Office 2011/*/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
0x3075000 - 0x34ecff3 +com.microsoft.chart (14.1.0 - 14.1.0) <7250B005-7CE6-8497-5A06-B257894F5376> /Applications/Microsoft Office 2011/*/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
0x8fed7000 - 0x8ff09e57 dyld (210.2.3) <23DBDBB1-1D21-342C-AC2A-0E55F27E6A1F> /usr/lib/dyld
Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f21
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.70.23-P2P
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST3500418AS, 500.11 GB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3Welcome to the Apple Support Communities
I don't know why Apple recommended you to upgrade to Mountain Lion, because it shouldn't solve anything related to your documents.
As I can see, you are not using the latest Office update, so install 14.2.5 update for free > http://www.microsoft.com/mac/downloads?pid=Mactopia_Office2011&fid=0F4E073F-4FEC -440D-A9BF-1E01EE9E92AD#viewer If you can't install it, install 14.2.3 first -
I upgraded to Mountain Lion yesterday, but since doing so I find that my 1Password app will not work. I have checked for 1Password updates but there are none. Is there a compatibility issue
Hmmm...I'm using 1Password Version 3.8.20 (build 31499) with a fresh install (scrape and pave) of Mt. Lion on my iMac and it's working fine.
I use Dropbox to sync 1Password so for my fresh install I simply downloaded 1Password from Agilbits website and installed it.
Have you tried reinstalling 1Password? Depending on how you purchased it, download it from their website or from the Mac App store to reinstall/replace it. (IIRC v3.8.x comes directly from Agilbits and v3.9 from the Mac App store.) You shouldn't have to uninstall it, the new download should overwrite the existing copy.
As with anything else, be sure to run a backup first!
More here:
http://support.agilebits.com/discussions/1password-38-for-mac-from-agilebits-web site/17861-finding-existing-data-file-when-reinstalling-1password
http://support.agilebits.com/discussions/1password-in-mac-app-store/3377-how-to- reinstall
http://support.agilebits.com/discussions/1password-38-for-mac-from-agilebits-web site/13769-reinstall
http://support.agilebits.com/discussions/1password-in-mac-app-store/2394-reinsta lling-1-password
Hope that helps.
D'oh! Mende1 beat me to it! -
Upgrade to Mountain Lion and Office 2011: Office Crashes when I hit the "Print" button
Hello Community, I just upgraded to Mountain Lion, but now my Office 2011 crashes every time I want to print. Word, Excel and Power Point have the same problem. What can I do? Here is the crash log I get:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-11-10 18:42:00 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.2.3.120616
Crashed Module Name: CoreFoundation
Crashed Module Version: 744.12
Crashed Module Offset: 0x00012746
Blame Module Name: PrintFabPDE
Blame Module Version: 2.14
Blame Module Offset: 0x00006ea6
Application LCID: 1036
Extra app info: Reg=en Loc=0x040c
Crashed thread: 0
Thread 0 crashed:
# 1 0x990e2746 in _CFNumberGetValue + 0x00000026 (CoreFoundation + 0x00012746)
# 2 0x0abecea6 in _MyGetTicket + 0x00000066 (PrintFabPDE + 0x00006ea6)
# 3 0x0abe7a3c in _MyInitialize + 0x000000BC (PrintFabPDE + 0x00001a3c)
# 4 0x1393051c in _CreateDefaultFileName + 0x00004E30 (PrintCocoaUI + 0x0001751c)
# 5 0x139212a6 in (PrintCocoaUI + 0x000082a6)
# 6 0x13921982 in (PrintCocoaUI + 0x00008982)
# 7 0x13921feb in (PrintCocoaUI + 0x00008feb)
# 8 0x1391ff06 in (PrintCocoaUI + 0x00006f06)
# 9 0x1391e4a2 in (PrintCocoaUI + 0x000054a2)
# 10 0x1391c46d in (PrintCocoaUI + 0x0000346d)
# 11 0x139354ae in _CreateDefaultFileName + 0x00009DC2 (PrintCocoaUI + 0x0001c4ae)
# 12 0x13934da0 in _CreateDefaultFileName + 0x000096B4 (PrintCocoaUI + 0x0001bda0)
# 13 0x955d71a6 in -[NSWindowController _windowDidLoad] + 0x000001F3 (AppKit + 0x002b61a6)
# 14 0x955a605a in -[NSWindowController window] + 0x00000079 (AppKit + 0x0028505a)
# 15 0x1393cecc in CarbonWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00007198 (PrintCocoaUI + 0x00023ecc)
# 16 0x1392a3af in _PMPrivatePrintDialog + 0x00000126 (PrintCocoaUI + 0x000113af)
# 17 0x94f72a88 in (Print + 0x00001a88)
# 18 0x94f73213 in (Print + 0x00002213)
# 19 0x94f73074 in (Print + 0x00002074)
# 20 0x02c9e389 in _MsoAfxPMSessionPrintDialog + 0x00000032 (MicrosoftOffice + 0x002d1389)
# 21 0x00926201 in _wdCommandDispatch + 0x003455E1 (Microsoft Word + 0x008bc201)
# 22 0x011e75b4 in _wdGetApplicationObject + 0x007FBD94 (Microsoft Word + 0x0117d5b4)
# 23 0x011ef6bb in _wdGetApplicationObject + 0x00803E9B (Microsoft Word + 0x011856bb)
# 24 0x002fcd0d in __mh_execute_header + 0x00292D0D (Microsoft Word + 0x00292d0d)
# 25 0x00361971 in __mh_execute_header + 0x002F7971 (Microsoft Word + 0x002f7971)
# 26 0x0036164a in __mh_execute_header + 0x002F764A (Microsoft Word + 0x002f764a)
# 27 0x02a37ca9 in _MsoOSTypeDefaultMailClient + 0x00000088 (MicrosoftOffice + 0x0006aca9)
# 28 0x022c0e98 in _MsoFClonePxCore + 0x00000241 (MicrosoftComponentPlugin + 0x0006ce98)
# 29 0x022c0e27 in _MsoFClonePxCore + 0x000001D0 (MicrosoftComponentPlugin + 0x0006ce27)
# 30 0x022c0df1 in _MsoFClonePxCore + 0x0000019A (MicrosoftComponentPlugin + 0x0006cdf1)
# 31 0x0610d681 in MenuLib::TMenuItem::CallSelectionProcs(unsigned long) + 0x0000045D (MicrosoftMenuLibrary + 0x0001a681)
# 32 0x0610d2af in MenuLib::TMenuItem::CallSelectionProcs(unsigned long) + 0x0000008B (MicrosoftMenuLibrary + 0x0001a2af)
# 33 0x06110001 in MenuLib::Terminate() + 0x00001A23 (MicrosoftMenuLibrary + 0x0001d001)
# 34 0x060f95b1 in MenuLib::CreateAppMenu(MenuLib::MMLMenuType) + 0x00000F9B (MicrosoftMenuLibrary + 0x000065b1)
# 35 0x9a0d9b6b in _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 0x00000024 (HIToolbox + 0x001acb6b)
# 36 0x99f61594 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x0000053F (HIToolbox + 0x00034594)
# 37 0x99f60980 in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x000001AE (HIToolbox + 0x00033980)
# 38 0x99f74855 in _SendEventToEventTarget + 0x00000058 (HIToolbox + 0x00047855)
# 39 0x9a0d9a1a in SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 0x000001F2 (HIToolbox + 0x001aca1a)
# 40 0x99f50b84 in _SendMenuCommandWithContextAndModifiers + 0x00000046 (HIToolbox + 0x00023b84)
# 41 0x99f50b31 in _SendMenuItemSelectedEvent + 0x0000010C (HIToolbox + 0x00023b31)
# 42 0x9a13954d in __HIMenuSendItemSelectedEventToTarget + 0x0000008E (HIToolbox + 0x0020c54d)
# 43 0x9a1394b2 in __HIMenuSendItemSelectedEvent + 0x0000003F (HIToolbox + 0x0020c4b2)
# 44 0x9a0dcd59 in HIMenuBar::HandleKeyboardEvent(OpaqueEventRef*) + 0x0000013B (HIToolbox + 0x001afd59)
# 45 0x9a0dcc0a in HIMenuBar::HandleEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 0x0000009A (HIToolbox + 0x001afc0a)
# 46 0x99f61bbf in HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x000000A3 (HIToolbox + 0x00034bbf)
# 47 0x9a0d9b6b in _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 0x00000024 (HIToolbox + 0x001acb6b)
# 48 0x99f61594 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x0000053F (HIToolbox + 0x00034594)
# 49 0x99f60980 in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x000001AE (HIToolbox + 0x00033980)
# 50 0x99f607ca in _SendEventToEventTargetWithOptions + 0x0000005E (HIToolbox + 0x000337ca)
# 51 0x99f9436d in ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000413 (HIToolbox + 0x0006736d)
# 52 0x99f61a3f in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x000009EA (HIToolbox + 0x00034a3f)
# 53 0x99f60980 in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x000001AE (HIToolbox + 0x00033980)
# 54 0x99f74855 in _SendEventToEventTarget + 0x00000058 (HIToolbox + 0x00047855)
# 55 0x0229bdfd in _McpRunApplicationEventLoop + 0x00002E27 (MicrosoftComponentPlugin + 0x00047dfd)
# 56 0x0229946a in _McpRunApplicationEventLoop + 0x00000494 (MicrosoftComponentPlugin + 0x0004546a)
# 57 0x0006d541 in __mh_execute_header + 0x00003541 (Microsoft Word + 0x00003541)
# 58 0x04d30ca5 in __WlmMain + 0x00000061 (WLMKernel + 0x00004ca5)
# 59 0x0006c8e5 in __mh_execute_header + 0x000028E5 (Microsoft Word + 0x000028e5)
# 60 0x0006c896 in __mh_execute_header + 0x00002896 (Microsoft Word + 0x00002896)
X86 Thread State:
eax: 0x3d8436d3 ebx: 0x0abe7994 ecx: 0x00000000 edx:0x0abeeb30
edi: 0x990e2731 esi: 0x00000000 ebp: 0xbff92138 esp:0xbff91e30
ss: 0x00000023 eip: 0x990e2746 cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010286
Thread 1:
# 1 0x950619ae in _kevent + 0x0000000A (libsystem_kernel.dylib + 0x000159ae)
# 2 0x95f2c7a9 in __dispatch_mach_notify_source_init + 0x00000000 (libdispatch.dylib + 0x000047a9)
X86 Thread State:
eax: 0x0000016b ebx: 0xb0080700 ecx: 0xb00805ac edx:0x950619ae
edi: 0x00000000 esi: 0x95f2c8a1 ebp: 0xb0080718 esp:0xb00805ac
ss: 0x00000023 eip: 0x950619ae cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 2:
# 1 0x950610ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x94fa6e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)
# 3 0x94f8ecca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)
X86 Thread State:
eax: 0x00100170 ebx: 0x94fa6c67 ecx: 0xb0184f6c edx:0x950610ee
edi: 0xb0185000 esi: 0xb0185000 ebp: 0xb0184f88 esp:0xb0184f6c
ss: 0x00000023 eip: 0x950610ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 3:
# 1 0x95060c72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
# 2 0x9502e88f in _sleep$UNIX2003 + 0x00000042 (libsystem_c.dylib + 0x000a088f)
# 3 0x02754012 in _MerpCreateSession + 0x00000B3F (merp + 0x00003012)
# 4 0x027536de in _MerpCreateSession + 0x0000020B (merp + 0x000026de)
# 5 0x02753669 in _MerpCreateSession + 0x00000196 (merp + 0x00002669)
# 6 0x02754c06 in _MerpCreateSession + 0x00001733 (merp + 0x00003c06)
# 7 0x94fa4557 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x00016557)
# 8 0x94f8ecee in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000cee)
X86 Thread State:
eax: 0x0000014e ebx: 0xb0206ae8 ecx: 0xb0206a7c edx:0x95060c72
edi: 0x9502e9b2 esi: 0xb0206ae0 ebp: 0xb0206ac8 esp:0xb0206a7c
ss: 0x00000023 eip: 0x95060c72 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 4:
# 1 0x950610ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x94fa6e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)
# 3 0x94f8ecca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)
X86 Thread State:
eax: 0x00100170 ebx: 0x94fa6c67 ecx: 0xb0288f6c edx:0x950610ee
edi: 0xb0289000 esi: 0xb0289000 ebp: 0xb0288f88 esp:0xb0288f6c
ss: 0x00000023 eip: 0x950610ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 5:
# 1 0x95060c72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
# 2 0x93c0f6c5 in +[NSThread sleepForTimeInterval:] + 0x00000097 (Foundation + 0x0009f6c5)
# 3 0x02260530 in _RegisterWindowForMouseMoveEvents + 0x000003F3 (MicrosoftComponentPlugin + 0x0000c530)
# 4 0x93c0e1d8 in -[NSThread main] + 0x0000002D (Foundation + 0x0009e1d8)
# 5 0x93c0e15b in ___NSThread__main__ + 0x00000574 (Foundation + 0x0009e15b)
# 6 0x94fa4557 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x00016557)
# 7 0x94f8ecee in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000cee)
X86 Thread State:
eax: 0x0000014e ebx: 0xb030a530 ecx: 0xb030a49c edx:0x95060c72
edi: 0x9502e9b2 esi: 0x00000000 ebp: 0xb030a4e8 esp:0xb030a49c
ss: 0x00000023 eip: 0x95060c72 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 6:
# 1 0x950610ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x94fa6e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)
# 3 0x94f8ecca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)
X86 Thread State:
eax: 0x00100170 ebx: 0x94fa6c67 ecx: 0xb038cf6c edx:0x950610ee
edi: 0xb038d000 esi: 0xb038d000 ebp: 0xb038cf88 esp:0xb038cf6c
ss: 0x00000023 eip: 0x950610ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 7:
# 1 0x950610ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x94fa6e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)
# 3 0x94f8ecca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)
X86 Thread State:
eax: 0x00100170 ebx: 0x94fa6c67 ecx: 0xb0102f6c edx:0x950610ee
edi: 0xb0103000 esi: 0xb0103000 ebp: 0xb0102f88 esp:0xb0102f6c
ss: 0x00000023 eip: 0x950610ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Loaded modules:
0: Microsoft Word (14.2.3.120616 Reg=en Loc=0x040c: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: mbukernel (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbukernel.framework/Versions/14/mbukernel
2: MicrosoftSetupUI (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI
3: MicrosoftComponentPlugin (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPl ugin
4: Netlib (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Netlib.framework/Versions/14/Netlib
5: MicrosoftOLE (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
6: MicrosoftOLEAutomation (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation
7: merp (2.2.4.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/merp.framework/Versions/14/merp
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194: libFontRegistry.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
195: SpeechRecognition (4.1.5 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
196: libsystem_notify.dylib: /usr/lib/system/libsystem_notify.dylib
197: libsqlite3.dylib: /usr/lib/libsqlite3.dylib
198: AppleSystemInfo (2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
199: OpenDirectory (151.10 Reg=English Loc=0x0000: /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
200: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
201: libsystem_dnssd.dylib: /usr/lib/system/libsystem_dnssd.dylib
202: QuartzComposer (284 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
203: AOSMigrate (1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate
204: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
205: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
206: CFNetwork (596.2.3 Reg=English Loc=0x0000: /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
207: libkeymgr.dylib: /usr/lib/system/libkeymgr.dylib
208: OSServices (557.4 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
209: libcups.2.dylib: /usr/lib/libcups.2.dylib
210: DirectoryService (151.10 Reg=English Loc=0x0000: /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
211: AudioToolbox (1.8 Reg=English Loc=0x0000: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
212: VideoToolbox (926.62 Reg=English Loc=0x0000: /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
213: Symbolication (93 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
214: TrustEvaluationAgent (23 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
215: libcommonCrypto.dylib: /usr/lib/system/libcommonCrypto.dylib
216: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
217: MediaToolbox (926.62 Reg=English Loc=0x0000: /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
218: Cocoa (19 Reg=English Loc=0x0000: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
219: ImageCaptureCore (5.0.1 Reg=English Loc=0x0000: /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
220: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
221: libpam.2.dylib: /usr/lib/libpam.2.dylib
222: SystemConfiguration (1.12.2 Reg=English Loc=0x0000: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
223: CoreAudio (4.1.0 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
224: CoreUI (181.1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
225: libcompiler_rt.dylib: /usr/lib/system/libcompiler_rt.dylib
226: libsystem_network.dylib: /usr/lib/system/libsystem_network.dylib
227: libsystem_m.dylib: /usr/lib/system/libsystem_m.dylib
228: FamilyControls (410 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
229: Security (55179.1 Reg=English Loc=0x0000: /System/Library/Frameworks/Security.framework/Versions/A/Security
230: libunc.dylib: /usr/lib/system/libunc.dylib
231: FaceCoreLight (2.4.1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
232: libFontParser.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
233: LaunchServices (539.7 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
234: AppleFSCompression (1.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
235: liblaunch.dylib: /usr/lib/system/liblaunch.dylib
236: AGL (AGL-3.2.1 Reg=English Loc=0x0000: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
237: CoreWiFi (110.11 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
238: CoreData (407.7 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
239: AppleVA (5.0.18 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
240: vecLib (vecLib 3.8 Reg=English Loc=0x0000: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
241: NetFS (4.0 Reg=English Loc=0x0000: /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
242: QuickLookUI (555.4 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
243: CoreMediaAuthoring (914 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
244: HTMLRendering (1.1.4 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
245: libauto.dylib: /usr/lib/libauto.dylib
246: PrintCore (387.1 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
247: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
248: libmacho.dylib: /usr/lib/system/libmacho.dylib
249: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
250: Help (42 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
251: DiskArbitration (2.5.1 Reg=English Loc=0x0000: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
252: libCVMSPluginSupport.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
253: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
254: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
255: DisplayServices (357 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
256: NetAuth (4.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
257: libGFXShared.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
258: liblangid.dylib: /usr/lib/liblangid.dylib
259: libCRFSuite.dylib: /usr/lib/libCRFSuite.dylib
260: CoreWLAN (301.12 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
261: ImageCapture (8.0 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
262: libPng.dylib: /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
263: libCGXType.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
264: CoreFoundation (744.12 Reg=en_US Loc=0x0000: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
265: CarbonSound (4.0 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
266: GenerationalStorage (132.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
267: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
268: AOSKit (151 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
269: ScalableUserInterface (1 Reg=English Loc=0x0000: /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
270: ISSupport (56 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
271: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
272: CommonPanels (94 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
273: LDAP (194.5 Reg=English Loc=0x0000: /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
274: DesktopServicesPriv (1.7.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
275: QTKit (2599.13 Reg=English Loc=0x0000: /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
276: libdyld.dylib: /usr/lib/system/libdyld.dylib
277: Ubiquity (243.10 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
278: libxar.1.dylib: /usr/lib/libxar.1.dylib
279: Carbon (155 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
280: ChunkingLibrary (133.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
281: SecurityHI (55002 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
282: libRadiance.dylib: /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
283: Kerberos (1 Reg=English Loc=0x0000: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
284: CoreVideo (99.3 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
285: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
286: GSS (2.0 Reg=English Loc=0x0000: /System/Library/Frameworks/GSS.framework/Versions/A/GSS
287: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
288: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
289: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
290: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
Operating System Information
Operating System: Mac OS X 10.8.2 (Build 12C3006)
CPU: Intel Core Duo, Number: 4, Speed: 1700 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 4096 MB
gestaltSystemVersion err = 0, result = 0x1082
Screen: 1366 x 768, depth = 32, ltbr = 0, 0, 768, 1366
Microsoft Application Information:
Error Reporting UUID: 03AAA202-2DAB-40E6-9A1C-1B84E6DB7ACA
Time from launch: 0 hours, 0 minutes, 11 seconds
Total errors on this client: 65For future reference please don't post crash logs. They are very long and are of little to no help in diagnosing a problem.
Let's have you start with reinstalling Mountain Lion:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Let me know if this does or doesn't help. If it doesn't help then try uninstalling Office, then reinstalling it. You need to uninstall it completely, so download EasyFind 4.9. Use it to search out all of Office's files on your computer. Or, you can follow these instructions:
How to completely remove Office for Mac 2011 -
Missing Mail Folders after upgrading to Mountain Lion
Prior to my upgrade to Mountain Lion (from Snow Leopard I had setup mail folders. After the upgrade they were gone. I cannot see them. I cannot see a way to build a folder now. Can someone assist? Thanks.
"Folders" are now called "Mailboxes". To add a mailbox, select Mailbox --> New Mailbox. You will be prompted to enter a location and a name. Then you will see your mailbox appear in the sidebar and you can drag messages to it. You can also make smart mailboxes that automatically add messages to themselves according to a set of predefined rules. Select Mailbox --> New Smart Mailbox and enter a name and a set of rules.
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Cannot see my G5 server after upgrading to Mountain Lion. Help!
Hi everyone!
I upgraded to Mountain Lion on my MBP and now my G5 Power PC that I have as a Media Server with all my iTunes movies and music is no longer visible!! Really frustrating because there is a LOT on there. It worked fine with Lion! Am I going to have to downgrade to keep it working?
Please advise.
I have an iMac which is running Lion and it sees it fine. Apple TV sees it too. Not a connectivity issue.can it be something related to wi-fi? I have read other posts talking about loss of connection using wifi. I'm connecting my G5 through an airport express which is expanding my wifi generated from my Apple Time Capsule. It is quite difficult for me to relocate the server close to the Time Capsule and vice versa but if it works, at least that would be something. It was working with Lion about 3 months ago - showing up in Finder, etc.
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IPhoto update impossible after upgrading to Mountain Lion?
I upgraded from Snow Leopard to Mountain Lion today and when I subsequently went into the iCloud settings I was surprised to learn my version (9.1.3) of iPhoto was not capable of supporting iCloud. The information stated if iPhoto had not been installed from the App Store, then one should go the the apple icon in the top left corner and select "Software Update" from there. When I do that, it is reported I do not have an update available. However, if I open iPhoto and check for an update from its menu, it indicates an update (two, actually) is available but when I click the "Open Software Update" button, I am directed back to the App Store where...no update available is the information provided.
I would really like to use iCloud Photo Stream and is one of the reasons I ponied up $20 to "upgrade" to Mountain Lion. Could someone tell me what I am doing wrong? I have been a MS/Windows user for 20+ years and this initial exposure to difficulties with the Mac OS is not what I expected.
Thanks.Please read this whole message before doing anything. This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it. The purpose of this test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Try the download while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
I Have downloaded the upgrade from Mountain Lion to Yosemite. In thee process of so doing I have lost access to iTunes.
The app on desktop no longer opens the program and having downloaded and installed as per Apple instructions, can not make a connection.Hi, drjbuchanan.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I would recommend going through when experiencing this issue.
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/en-us/ts3430
Troubleshooting iTunes installation on Mac OS X
http://support.apple.com/en-us/ht2311
Cheers,
Jason H. -
After sorting the material of my friends on the drive and creating a new user, I realized that the system was unusable with 30 or 40 crashes a day. I am a photoshop user and my friend had installed cs2 and upgraded to cs5. Actually everything was crashing and he had had the problems in Lion and they did not go away in Mountain Lion.
So my sense is the next best step is to uninstall and reinstall the operating system....but I'm entirely new to Mac though I quite good at problem solving on PC. I have been messing around trying to get Mac up for over a week now so am learning quickly but feel uncertain about the steps in installation and don't want to mess things further.
I have found this
https://discussions.apple.com/docs/DOC-3351
which seems useful.
I'm backing everything now to a usb drive, I have one copy in timemachine, but I need a clean install so I'm backing things manually as it's not so complicated my being a new user.
I have the original discs of Snow Leopard and a dmg file of Mountain Lion that were installed on this computer.
I hope I can find my friends Adobe id and password.....he does have a list of passwords, how can I check if they are correct.
Do I need to install Snow leopard from the original disks first and then update and then upgrade to Mountain Lion?
He upgraded first to Lion but I can't find that program to install, do I need it to get to Mountain Lion?
I don't have boot disks, does that matter?
What can I do about CS5 in a restore? I don't mind loosing other programs so much as this one.....I haven't seen the upgrades and only have CS2. What happens to all your programs...I guess they are just lost?
I haven't used mail, so I'm not worried about that.
Hope I can get some support with the process, any support will be valued that is at all related. Thank youMerielsea wrote:
I am looking through this material, it's great. I'm wondering though, does command r work in #8 if my original disks where Snow Leopard?
Yes, when the operating system was upgraded to 10.7 then to 10.8, it 10.6 was replaced so those 10.6 disks are only good now for completely erasing the entire drive and reverting the machine back to 10.6
10.7 and 10.8 has a Recovery HD partiton on the boot drive.
https://support.apple.com/kb/HT4718
I have a mountain lion dmg file that was used to upgrade from Lion, would double clicking on this equal the same thing as reinstalling mountain lion over itself?
I wouldn't use this, as Apple is now changing things, so you need to reinstall 10.8 via the Recovery HD
I would prefer to keep CS5 photoshop
Not going to happen, if it's working now good for you. But according to Roaring Apps it's not working for 10.8. and it needs to be upgraded to CS6
If you revert the machine to 10.6 or 10.7, your going to erase CS5 and everything else.
Doing #20 would be a bit beyond me and I don't know another mac user so that I can work from their mac.
Why do you need another Mac users machine?
Print out the instructions.
Here is some more about secure erasing for a new owner
How do I securely delete data from the machine?
Installing OS X 10.8 again
https://support.apple.com/kb/HT4718
Does the reinstall have to go from Snow Leopard which was the base install, to lion then to mountain lion,
No, you erase and install 10.8
When Apple upgrades 10.6 to 10.7 then to 10.8, it's a complete operating system replacement, it's called a upgrade because it's still OS X but leaves all your files and most programs intact, none of the older operating system version remains.
Just like if you would upgrade Vista to Windows 7, or Windows 7 to Windows 7 Pro.
Can I install the mountain lion upgrade over a freshly installed Snow Leopard?
Yes, but it requires erasing the entire drive (including 10.8 Recovery HD) from the 10.6 disks, then installing 10.6, then Software Updating to 10.6.8, then buying 10.8 from the AppStore, then downloading it and installing it, then the machine will be 10.8
Or you can use the Recovery HD and just erase the Macintosh HD parittion then reinstall 10.8 that way for free.
How to reinstall just OS X or erase/install OS X
https://support.apple.com/kb/HT4718
See what is confusing you is there is a hidden Recovery HD partition on the boot drive, it can do all the things like a OS X install disk can do, erase the Macintosh HD partiton (where OS X, programs and files are) and install a new copy of OSX from Apple's servers so it reboots to a brand new machine again (no Cs5 though)
Instead of a boot disk, there is a two bootable partitions on the boot drive, one is Recovery HD and the other is Macintosh HD which boots into OS X.
SO your command r booting the operating system in Recovery HD to erase the other partition and reinstall OS X into from Apple's servers, got it.?
Your going to need your AppleID and password to reinstall OS X 10.8, all part of the new world order. -
After upgrading to Mountain Lion on my 2011 27" iMac, my Mac occasionally lock-ups.
After upgrading to Mountain Lion on my 2011 27" iMac, my Mac occassionaly locks up while using Safari, Mail or Dreamweaver and I have to d a force-quit, then restart my Mac. Anybody having similar probelms?
I am thinking about doing a clean install of Mountain Lion. Would I be able to restore my applications and data from Time Machine after the re-install?My 24 inch iMac... 2.8 GHZ dual core (Early 2008) is having the same problem. After it sleeps, I go to use something... and the beachball of death occurs. This happens multiple times a day... and let me tell you... it is annoying... and I am the one who is being annoyed!
It could possibly be revolving around safari... as that is really the only thing that is running consistently. I don't use iTunes on this iMac as I have so many other Macs up and running in the house... and I never consume media on it... so I kind of dismiss iTunes being the culprit.
This is majorly affecting my Mac... in terms of reliability and uptime... which coincedently is the main reason why I switched to Mac in 2008. This is my only Mac that could upgrade to ML... so I don't know how widespread this is... but I hope that this problem can be solved...
I agree with another person who commented on this issue... do we really need a 10.8.1 update already... to fix this? -
Upgraded to Mountain lion but Mail won't work
I was having problems with my email so I figured I'd upgrade to Mountain Lion (I was on Snow Leopard) and that might fix it.
Installed it and when I launch Mail it tells me it needs to import my mail.
It goes through a whole process about 4 minutes long and then tells me the upgrade failed.
"An erro occurred during the upgrade. Click Continue to launch the Mail Import Assistant, which will help you create a new library and import your existing messages"
O.K., sounds good.
Except when I click Continue I get an alert saying "Your Mail Index has been damaged. To repair it, quit Mail. Mail will repair the index the next time you open Mail. Your mailboxes and messages will be preserved."
Liars!
When I click the Quit button, I'm back to square one and the whole thing starts all over again.
I don't even see a Library folder now on my hard drive, but it's got to be there somewhere, right?
I would just pull off the old Mail folder and copy it to an external drive and try and import from there but I can't even do that.
Any help would be greatly appreciated.
Thank you.I found my old mail ( did a search and got an alias icon which I clicked on and it took me to a folder I could not see otherwise) and tried backing it up onto my exteranal. The copy failed at the offending corrupted file. I moved it to the trash and launched Mail again. This time the import went flawlessly. Hurray for me!
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IMac late 2006, OSX Lion 10.7.5 upgrade to Mountain Lion 10.8
I am running OSX Lion 10.7.5 on a late 2006 iMac with Intel.
Can I upgrade to Mountain Lion 10.8?
If so where do I find the download for the upgrade?
Thanks.thanks MichelPM. I appreciate the prompt reply.
shocked...
The upgrade and support on a Mac product should go back as far as10 years.
The products are so good. -
Early 2011 13" MacBook Pro Freezing since upgrading to Mountain Lion
Hey all,
I've been researching this issue extensively and it seems as if it would be most efficient if I started my own post instead of cluttering someone else's.
I upgraded to Mountain Lion within a week of its release. In the past two weeks, my computer has crashed 3 to 4 times. I can still move my mouse, and if I have an app like Spotify open it will continue to play music through the speakers. However, the computer is frozen and I cannot type/click/control the computer. The only way to get it back is by pressing and holding down the power key and rebooting.
Called AppleCare and went to the "Genius" Bar multiple times; neither helped.
I ran EtreCheck on my computer and below are my results:
Hardware Information:
MacBook Pro - model: MacBookPro8,1
1 2.7 GHz Intel Core i7 CPU: 2 cores
4 GB RAM
System Software:
OS X 10.8.1 (12B19) - Uptime: 0 days 4:16
Disk Information:
Hitachi HTS545050B9A302 disk0 : (500.11 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 499.25 GB (248.19 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
FireWire Information:
Kernel Extensions:
com.avatron.AVExVideo Version: 1.6.5
com.logmein.driver.LogMeInSoundDriver Version: 1.0.0
com.protech.NoSleep Version: 1.3.1
com.avatron.AVExFramebuffer Version: 1.6.5
Problem System Launch Daemons:
[failed] com.apple.coresymbolicationd.plist
[failed] com.apple.xprotectupdater.plist
Problem System Launch Agents:
[failed] com.apple.accountsd.plist
[failed] com.apple.afpstat.plist
[failed] com.apple.CalendarAgent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.printtool.agent.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.adobe.SwitchBoard.plist
[loaded] com.cisco.anyconnect.vpnagentd.plist
[loaded] com.crashplan.engine.plist
[loaded] com.DesignScience.DSMTTool.plist
[loaded] com.google.keystone.daemon.plist
[loaded] com.logmein.logmeinserver.plist
[loaded] com.logmein.raupdate.plist
[loaded] com.microsoft.office.licensing.helper.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.cisco.anyconnect.gui.plist
[loaded] com.google.keystone.agent.plist
[loaded] com.hp.messagecenter.launcher.plist
[loaded] com.logmein.logmeingui.plist
[loaded] com.logmein.logmeinguiagent.plist
[not loaded] com.logmein.logmeinguiagentatlogin.plist
[loaded] com.wacom.pentablet.plist
[loaded] com.xerox.scan.workcentre6505.ButtonListenerAgent.plist
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist
[failed] [email protected]plist
[loaded] com.google.Chrome.framework.plist
[loaded] com.spotify.webhelper.plist
[loaded] com.valvesoftware.steamclean.plist
User Login Items:
NoSleep
CheatSheet
Window Tidy
Flux
Caffeine
CrashPlan menu bar
Spotify
Sparrow
Google Chrome
Microsoft Word
Dropbox
3rd Party Preference Panes:
Air Display Preferences
PenTablet
Flash Player
NoSleep
Internet Plug-ins:
AmazonMP3DownloaderPlugin.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
iPhotoPhotocast.plugin
JavaAppletPlugin.plugin
LogMeIn.plugin
LogMeInSafari32.plugin
LogMeInSafari64.plugin
OfficeLiveBrowserPlugin.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
Silverlight.plugin
WacomNetscape.plugin
WacomTabletPlugin.plugin
User Internet Plug-ins:
Bad Fonts:
None
Top Processes:
4.3 % WindowServer
2.4 % Spotify
1.9 % EtreCheck
1.6 % hidd
1.1 % Finder
0.7 % Activity
0.6 % activitymonitord
0.3 % quicklookd
0.2 % Flux
0.2 % fontd
Should I be concerned with items marked as "failed" or "not loaded?" My MacBook does not crash daily (more like once or twice a week), and each time I have been doing very simply processes, like surfing the web with Chrome or writing something in Word or listening to Spotify.Here's an updated report reflecting fewer errors that I took this afternoon. I hope someone on this message board can help...
Hardware Information:
MacBook Pro - model: MacBookPro8,1
1 2.7 GHz Intel Core i7 CPU: 2 cores
4 GB RAM
System Software:
OS X 10.8.1 (12B19) - Uptime: 0 days 3:17
Disk Information:
Hitachi HTS545050B9A302 disk0 : (500.11 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 499.25 GB (249.27 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
FireWire Information:
Kernel Extensions:
com.avatron.AVExVideo Version: 1.6.5
com.logmein.driver.LogMeInSoundDriver Version: 1.0.0
com.protech.NoSleep Version: 1.3.1
com.avatron.AVExFramebuffer Version: 1.6.5
Problem System Launch Daemons:
[failed] com.apple.xprotectupdater.plist
Problem System Launch Agents:
[failed] com.apple.afpstat.plist
[failed] com.apple.printtool.agent.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.adobe.SwitchBoard.plist
[loaded] com.cisco.anyconnect.vpnagentd.plist
[loaded] com.crashplan.engine.plist
[loaded] com.DesignScience.DSMTTool.plist
[loaded] com.google.keystone.daemon.plist
[loaded] com.logmein.logmeinserver.plist
[loaded] com.logmein.raupdate.plist
[loaded] com.microsoft.office.licensing.helper.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.cisco.anyconnect.gui.plist
[loaded] com.google.keystone.agent.plist
[loaded] com.hp.messagecenter.launcher.plist
[loaded] com.logmein.logmeingui.plist
[loaded] com.logmein.logmeinguiagent.plist
[not loaded] com.logmein.logmeinguiagentatlogin.plist
[loaded] com.wacom.pentablet.plist
[loaded] com.xerox.scan.workcentre6505.ButtonListenerAgent.plist
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist
[failed] com.apple.CSConfigDotMacCert-tcheck8@me.com-SharedServices.Agent.plist
[loaded] com.google.Chrome.framework.plist
[loaded] com.spotify.webhelper.plist
[loaded] com.valvesoftware.steamclean.plist
User Login Items:
NoSleep
CheatSheet
Window Tidy
Flux
Caffeine
CrashPlan menu bar
Sparrow
Google Chrome
Microsoft Word
Spotify
Dropbox
3rd Party Preference Panes:
Air Display Preferences
PenTablet
Flash Player
NoSleep
Internet Plug-ins:
AmazonMP3DownloaderPlugin.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
iPhotoPhotocast.plugin
JavaAppletPlugin.plugin
LogMeIn.plugin
LogMeInSafari32.plugin
LogMeInSafari64.plugin
OfficeLiveBrowserPlugin.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
Silverlight.plugin
WacomNetscape.plugin
WacomTabletPlugin.plugin
User Internet Plug-ins:
Bad Fonts:
None
Top Processes:
8.0 % WindowServer
7.1 % coreaudiod
4.7 % Spotify
1.6 % EtreCheck
1.0 % mds
0.9 % hidd
0.7 % Sparrow
0.5 % mdworker
0.3 % fontd
0.2 % Flux
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