10.8.4 Update - App Store - Waiting Problem?
I checked for updates last night and the App Store opened and said 10.8.4 was available. I clicked 'update' and it showed as 'waiting'. This morning, fifteen hours later, the App Store still shows 'waiting'. I am unable to log out or shut down. I get a couple differnent info boxes when trying, one says "OS updates must complete before App Store can quit, and the other says "Can not quit when updates are in progress". When looking at my switch, it doesn't appear data is being transfered. Any ideas would be greatly appreciated as I'm unable to log off so my wife can log in. I'm not at my machine but have kept my software up to date so I'm positive I'm running 10.8.3.
Thanks much.
Doug in Alaska wrote:
Yes, I was able to download it but I didn't interupt the download...
A tip for the future. Instead of relying on the App Store for system updates, you can go here and get them directly, cancel them in the middle if the connection is too slow, and install them when it's convenient for you rather than the App Store. Moreover, you can choose to download and use the combo updater rather than the incremental version. The combo is larger but installs all the updates released since the original version of Mountain Lion, which can fix a lot of incipient problems.
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Here are the crash reports:
Software Update:
Process: App Store [880]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Identifier: com.apple.appstore
Version: 1.2.2 (129.16)
Build Info: Firenze-129016000000000~4
Code Type: X86-64 (Native)
Parent Process: launchd [125]
User ID: 501
Date/Time: 2014-03-29 15:33:01.864 +0800
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report: 8684 sec
Crashes Since Last Report: 51
Per-App Interval Since Last Report: 18 sec
Per-App Crashes Since Last Report: 20
Anonymous UUID: 8B11A02E-6E44-8DF7-2F55-6B476A7EEE52
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00007fff40e731b2
VM Regions Near 0x7fff40e731b2:
MALLOC_SMALL 00007f9254000000-00007f9255000000 [ 16.0M] rw-/rwx SM=PRV
-->
STACK GUARD 00007fff53f4f000-00007fff5774f000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.WebCore 0x00007fff93d5f547 WebCore::nameToPseudoTypeMap() + 2711
1 com.apple.WebCore 0x00007fff93d5e981 WebCore::CSSSelector::extractPseudoType() const + 81
2 com.apple.WebCore 0x00007fff93d59317 cssyyparse(void*) + 9671
3 com.apple.WebCore 0x00007fff942d435e WebCore::CSSParser::parseSheet(WebCore::StyleSheetInternal*, ***::String const&, int, ***::HashMap<WebCore::StyleRule*, ***::RefPtr<WebCore::CSSRuleSourceData>, ***::PtrHash<WebCore::StyleRule*>, ***::HashTraits<WebCore::StyleRule*>, ***::HashTraits<***::RefPtr<WebCore::CSSRuleSourceData> > >*) + 462
4 com.apple.WebCore 0x00007fff942f749f WebCore::StyleSheetInternal::parseString(***::String const&) + 63
5 com.apple.WebCore 0x00007fff94823d6c WebCore::parseUASheet(***::String const&) + 220
6 com.apple.WebCore 0x00007fff9480f29a WebCore::StyleResolver::StyleResolver(WebCore::Document*, bool) + 1482
7 com.apple.WebCore 0x00007fff9430bac0 WebCore::Document::createStyleResolver() + 80
8 com.apple.WebCore 0x00007fff943f3aac WebCore::Element::styleForRenderer() + 76
9 com.apple.WebCore 0x00007fff93d55f0d WebCore::NodeRendererFactory::createRendererIfNeeded() + 221
10 com.apple.WebCore 0x00007fff93d55e13 WebCore::Node::createRendererIfNeeded() + 35
11 com.apple.WebCore 0x00007fff93d55c17 WebCore::Element::attach() + 39
12 com.apple.WebCore 0x00007fff9445423f WebCore::executeTask(WebCore::HTMLConstructionSiteTask&) + 159
13 com.apple.WebCore 0x00007fff9445413c WebCore::HTMLConstructionSite::executeQueuedTasks() + 92
14 com.apple.WebCore 0x00007fff93d557da WebCore::HTMLConstructionSite::insertHTMLHtmlStartTagBeforeHTML(WebCore::Atomic HTMLToken&) + 202
15 com.apple.WebCore 0x00007fff93d556ef WebCore::HTMLTreeBuilder::defaultForBeforeHTML() + 239
16 com.apple.WebCore 0x00007fff9449744d WebCore::HTMLTreeBuilder::processEndOfFile(WebCore::AtomicHTMLToken&) + 157
17 com.apple.WebCore 0x00007fff93d54e0c WebCore::HTMLTreeBuilder::processToken(WebCore::AtomicHTMLToken&) + 316
18 com.apple.WebCore 0x00007fff93d54c21 WebCore::HTMLTreeBuilder::constructTreeFromAtomicToken(WebCore::AtomicHTMLToken &) + 49
19 com.apple.WebCore 0x00007fff93d54bc8 WebCore::HTMLTreeBuilder::constructTreeFromToken(WebCore::HTMLToken&) + 56
20 com.apple.WebCore 0x00007fff93d4bf0d WebCore::HTMLDocumentParser::pumpTokenizer(WebCore::HTMLDocumentParser::Synchro nousMode) + 253
21 com.apple.WebCore 0x00007fff93d4bd89 WebCore::HTMLDocumentParser::prepareToStopParsing() + 89
22 com.apple.WebCore 0x00007fff93d3c25d WebCore::DocumentWriter::end() + 61
23 com.apple.WebCore 0x00007fff93d37040 WebCore::FrameLoader::init() + 944
24 com.apple.WebKit 0x00007fff8cf97361 +[WebFrame(WebInternal) _createFrameWithPage:frameName:frameView:ownerElement:] + 417
25 com.apple.WebKit 0x00007fff8cf97174 +[WebFrame(WebInternal) _createMainFrameWithPage:frameName:frameView:] + 68
26 com.apple.WebKit 0x00007fff8d04b93b -[WebView(WebPrivate) _commonInitializationWithFrameName:groupName:] + 1755
27 com.apple.WebKit 0x00007fff8cfcc6d0 -[WebView initWithCoder:] + 816
28 com.apple.Foundation 0x00007fff8c128979 _decodeObjectBinary + 2741
29 com.apple.Foundation 0x00007fff8c127d24 _decodeObject + 226
30 com.apple.AppKit 0x00007fff8ecd4914 -[NSNibConnector initWithCoder:] + 401
31 com.apple.AppKit 0x00007fff8ecd4778 -[NSNibOutletConnector initWithCoder:] + 344
32 com.apple.Foundation 0x00007fff8c128979 _decodeObjectBinary + 2741
33 com.apple.Foundation 0x00007fff8c129756 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1189
34 com.apple.Foundation 0x00007fff8c129cc8 -[NSArray(NSArray) initWithCoder:] + 538
35 com.apple.Foundation 0x00007fff8c128979 _decodeObjectBinary + 2741
36 com.apple.Foundation 0x00007fff8c127d24 _decodeObject + 226
37 com.apple.AppKit 0x00007fff8ecd39ea -[NSIBObjectData initWithCoder:] + 2025
38 com.apple.Foundation 0x00007fff8c128979 _decodeObjectBinary + 2741
39 com.apple.Foundation 0x00007fff8c127d24 _decodeObject + 226
40 com.apple.AppKit 0x00007fff8ecd30c3 loadNib + 227
41 com.apple.AppKit 0x00007fff8ecd2649 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 219
42 com.apple.AppKit 0x00007fff8ecd247e -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 200
43 com.apple.AppKit 0x00007fff8ecd225e +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 360
44 com.apple.AppKit 0x00007fff8ecce9ff NSApplicationMain + 398
45 com.apple.appstore 0x0000000107cb2a24 0x107cb1000 + 6692
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff95d57d16 kevent + 10
1 libdispatch.dylib 0x00007fff958fedea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff958fe9ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff95d576d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff95c6ef1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff95c6ece3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff95c59191 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff95d576d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff95c6ef1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff95c6ece3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff95c59191 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff95d576d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff95c6ef1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff95c6ece3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff95c59191 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff95d576d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff95c6ef1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff95c6ece3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff95c59191 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000001099673f0 rbx: 0x00000001099082d8 rcx: 0x0000000109968000 rdx: 0x0000000000000884
rdi: 0x0000000109967421 rsi: 0x00007fff9497de83 rbp: 0x00007fff57f499d0 rsp: 0x00007fff57f48ca0
r8: 0x000000000000001c r9: 0x0000000109907420 r10: 0x00000001099082f8 r11: 0x0000000109967410
r12: 0x00007fff57f4b9c0 r13: 0x00007fff57f49e60 r14: 0x0000000109913468 r15: 0x000000010990a0b0
rip: 0x00007fff93d5f547 rfl: 0x0000000000010202 cr2: 0x00007fff40e731b2
Logical CPU: 3
Binary Images:
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0x107d63000 - 0x107da7fff com.apple.CoreRecognition (1.2 - 20.9) <9B01728E-489E-3E4F-9E43-D818A6AEBBE9> /System/Library/PrivateFrameworks/CoreRecognition.framework/Versions/A/CoreReco gnition
0x107dbf000 - 0x1080b7fff com.apple.CommerceKit (1.2.0 - 135.38) <0BFB603F-8710-307A-A37F-FE5077E90349> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
0x108157000 - 0x1081b6fff com.apple.SoftwareUpdate.framework (6 - 473) <14DF8520-A1AA-3C75-B811-628E0909F6FD> /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
0x1081fe000 - 0x108202fff com.apple.ServerInformation (1.2 - 1) <5AC80E5E-3B55-3784-854D-1D49A874E775> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
0x108210000 - 0x1082b2fff com.apple.PackageKit (3.0 - 262) <AFD81185-9C3D-3454-B29D-32B8828026B8> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
0x10831f000 - 0x10833eff7 com.apple.DistributionKit (700 - 735) <A3F3464E-3874-3BDA-8311-C81054E197D0> /System/Library/PrivateFrameworks/Install.framework/Frameworks/DistributionKit. framework/Versions/A/DistributionKit
0x7fff678b1000 - 0x7fff678e593f dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
0x7fff8b8a8000 - 0x7fff8b8a9ff7 libSystem.B.dylib (169.3) <365477AB-D641-389D-B8F4-A1FAE9657EEE> /usr/lib/libSystem.B.dylib
0x7fff8b8aa000 - 0x7fff8b8bffff com.apple.ImageCapture (8.0 - 8.0) <17A45CE6-7DA3-36A5-B7EF-72BC136981AE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff8b8c0000 - 0x7fff8bcddfff FaceCoreLight (2.4.1) <DDAFFD7A-D312-3407-A010-5AEF3E17831B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x7fff8bcde000 - 0x7fff8bcf5fff com.apple.CFOpenDirectory (10.8 - 151.10) <FFBBA538-00B5-334E-BA5B-C8AD6CDCDA14> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff8bcf6000 - 0x7fff8bd05ff7 libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib
0x7fff8bd0b000 - 0x7fff8bd0fff7 com.apple.CommonPanels (1.2.5 - 94) <AAC003DE-2D6E-38B7-B66B-1F3DA91E7245> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff8bd10000 - 0x7fff8bd14ff7 com.apple.TCC (1.0 - 1) <F2F3B753-FC73-3543-8BBE-859FDBB4D6A6> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff8be07000 - 0x7fff8be16fff com.apple.opengl (1.8.10 - 1.8.10) <AD49CF56-B7C1-3598-8610-58532FC41345> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff8be50000 - 0x7fff8be84fff com.apple.securityinterface (6.0 - 55024.4) <614C9B8E-2056-3A41-9A01-DAF74C97CC43> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff8be85000 - 0x7fff8bedcff7 com.apple.AppleVAFramework (5.0.19 - 5.0.19) <541A7DBE-F8E4-3023-A3C0-8D5A2A550CFB> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x7fff8bedd000 - 0x7fff8bf09fff com.apple.framework.Apple80211 (8.5 - 850.252) <73506CA1-CF76-3A98-A6F2-3DDAC10CB67A> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff8bf39000 - 0x7fff8bf3efff libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib
0x7fff8bf57000 - 0x7fff8bfe4ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <C7F43889-F8BF-3CB9-AD66-11AEFCBCEDE7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff8bfe5000 - 0x7fff8c025ff7 com.apple.MediaKit (14 - 687) <8AAA8CC3-3ACD-34A5-9E57-9B24AD8AFD4D> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff8c026000 - 0x7fff8c039ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <2F2694E9-A7BC-33C7-B4CF-8EC907DF0FEB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff8c03a000 - 0x7fff8c0d8ff7 com.apple.ink.framework (10.8.2 - 150) <3D8D16A2-7E01-3EA1-B637-83A36D353308> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff8c0d9000 - 0x7fff8c438fff com.apple.Foundation (6.8 - 945.18) <1D7E58E6-FA3A-3CE8-AC85-B9D06B8C0AA0> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8c439000 - 0x7fff8c444fff com.apple.CommonAuth (3.0 - 2.0) <1CA95702-DDC7-3ADB-891E-7F037ABDDA14> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff8c486000 - 0x7fff8c486ffd com.apple.audio.units.AudioUnit (1.9.2 - 1.9.2) <6D314680-7409-3BC7-A807-36341411AF9A> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff8c487000 - 0x7fff8c4c1ff7 com.apple.GSS (3.0 - 2.0) <423BDFCC-9187-3F3E-ABB0-D280003EB15E> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff8c4c2000 - 0x7fff8c4c6fff libpam.2.dylib (20) <C8F45864-5B58-3237-87E1-2C258A1D73B8> /usr/lib/libpam.2.dylib
0x7fff8c4c7000 - 0x7fff8c4d0fff com.apple.CommerceCore (1.0 - 26.3) <870C7810-0D27-3AC5-95A0-3224BB4890C0> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff8c4df000 - 0x7fff8c5d0ff7 com.apple.DiskImagesFramework (10.8.3 - 345) <5C56181F-1E9F-336A-B7BB-620565A8BD6E> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
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0x7fff8cf89000 - 0x7fff8cf8afff liblangid.dylib (116) <864C409D-D56B-383E-9B44-A435A47F2346> /usr/lib/liblangid.dylib
0x7fff8cf8b000 - 0x7fff8d116fff com.apple.WebKit (8536 - 8536.30.1) <56B86FA1-ED74-3001-8942-1CA2281540EC> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fff8d117000 - 0x7fff8d124ff7 com.apple.NetAuth (4.0 - 4.0) <F5BC7D7D-AF28-3C83-A674-DADA48FF7810> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff8d125000 - 0x7fff8d125fff libOpenScriptingUtil.dylib (148.3) <F8681222-0969-3B10-8BCE-C55A4B9C520C> /usr/lib/libOpenScriptingUtil.dylib
0x7fff8d183000 - 0x7fff8d183fff com.apple.Carbon (154 - 155) <372716D2-6FA1-3611-8501-3DD1D4A6E8C8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff8d2a5000 - 0x7fff8d2f4ff7 libFontRegistry.dylib (100) <2E03D7DA-9B8F-31BB-8FB5-3D3B6272127F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff8d2f5000 - 0x7fff8d599ff7 com.apple.CoreImage (8.4.0 - 1.0.1) <CC6DD22B-FFC6-310B-BE13-2397A02C79EF> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff8d59a000 - 0x7fff8d66cff7 com.apple.CoreText (260.0 - 275.17) <AB493289-E188-3CCA-8658-1E5039715F82> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
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0x7fff8d6db000 - 0x7fff8d735ff7 com.apple.opencl (2.2.19 - 2.2.19) <3C7DFB2C-B3F9-3447-A1FC-EAAA42181A6E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
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0x7fff8d851000 - 0x7fff8d890ff7 com.apple.QD (3.42.1 - 285.1) <77A20C25-EBB5-341C-A05C-5D458B97AD5C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff8d891000 - 0x7fff8dccdfff com.apple.VideoToolbox (1.0 - 926.106) <B1185D9D-02AC-3D27-B894-21B1179F2AEF> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff8dcce000 - 0x7fff8dd3cff7 com.apple.framework.IOKit (2.0.1 - 755.42.1) <A90038ED-48F2-3CC9-A042-53A3D7985844> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8e034000 - 0x7fff8e093fff com.apple.AE (645.6 - 645.6) <44F403C1-660A-3543-AB9C-3902E02F936F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff8e094000 - 0x7fff8e099fff com.apple.OpenDirectory (10.8 - 151.10) <CF44120B-9B01-32DD-852E-C9C0E1243FC0> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
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0x7fff9366c000 - 0x7fff936b8fff com.apple.framework.CoreWLAN (3.4 - 340.18) <3735FB49-30C0-3B11-BE25-2ACDD96041B5> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff936b9000 - 0x7fff9377eff7 com.apple.coreui (2.0 - 181.1) <83D2C92D-6842-3C9D-9289-39D5B4554C3A> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff9377f000 - 0x7fff93905fff libBLAS.dylib (1073.4) <C102C0F6-8CB6-3B49-BA6B-2EB61F0B2784> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff93958000 - 0x7fff93c0fff7 com.apple.MediaToolbox (1.0 - 926.106) <57043584-98E7-375A-89AE-F46480AA5D97> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff93c81000 - 0x7fff93c94ff7 libbsm.0.dylib (32) <F497D3CE-40D9-3551-84B4-3D5E39600737> /usr/lib/libbsm.0.dylib
0x7fff93cf3000 - 0x7fff93d0dfff com.apple.CoreMediaAuthoring (2.1 - 914) <CFA664F9-D5A7-3281-A12F-3ED8A98FD8C1> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x7fff93d0e000 - 0x7fff94ccdff7 com.apple.WebCore (8536 - 8536.30.2) <3FF4783B-EF75-34F5-995C-316557148A18> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x7fff94fea000 - 0x7fff94febfff libodfde.dylib (18) <015DD2A0-D59A-3547-909D-7C028A65C312> /usr/lib/libodfde.dylib
0x7fff958a2000 - 0x7fff958a5fff libRadiance.dylib (851) <C317B2C7-CA3A-329F-B6DC-7CC33FE08C81> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff958a6000 - 0x7fff958b4ff7 libsystem_network.dylib (77.10) <0D99F24E-56FE-380F-B81B-4A4C630EE587> /usr/lib/system/libsystem_network.dylib
0x7fff958b5000 - 0x7fff958f9fff libcups.2.dylib (327.7) <9F35B58A-F47E-348A-8E09-E235FA4B9270> /usr/lib/libcups.2.dylib
0x7fff958fa000 - 0x7fff9590fff7 libdispatch.dylib (228.23) <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
0x7fff95912000 - 0x7fff95a64fff com.apple.audio.toolbox.AudioToolbox (1.9.2 - 1.9.2) <DC5F3D1B-036A-37DE-BC24-7636DC95EA1C> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff95aa4000 - 0x7fff95ab8fff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <94EDF2AB-809C-3D15-BED5-7AD45B2A7C16> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff95ab9000 - 0x7fff95abfff7 libunwind.dylib (35.1) <21703D36-2DAB-3D8B-8442-EAAB23C060D3> /usr/lib/system/libunwind.dylib
0x7fff95b55000 - 0x7fff95b61fff com.apple.CrashReporterSupport (10.8.3 - 418) <DE6AFE16-D97E-399D-82ED-3522C773C36E> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff95b62000 - 0x7fff95b6ffff com.apple.AppleFSCompression (49 - 1.0) <5508344A-2A7E-3122-9562-6F363910A80E> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff95c58000 - 0x7fff95d24ff7 libsystem_c.dylib (825.40.1) <543B05AE-CFA5-3EFE-8E58-77225411BA6B> /usr/lib/system/libsystem_c.dylib
0x7fff95d25000 - 0x7fff95d44ff7 libresolv.9.dylib (51) <0882DC2D-A892-31FF-AD8C-0BB518C48B23> /usr/lib/libresolv.9.dylib
0x7fff95d45000 - 0x7fff95d60ff7 libsystem_kernel.dylib (2050.48.12) <4B7993C3-F62D-3AC1-AF92-414A0D6EED5E> /usr/lib/system/libsystem_kernel.dylib
0x7fff95dcc000 - 0x7fff95dd3fff libcopyfile.dylib (89) <876573D0-E907-3566-A108-577EAD1B6182> /usr/lib/system/libcopyfile.dylib
0x7fff95dd4000 - 0x7fff95e0dff7 libssl.0.9.8.dylib (47.2) <46DF85DC-18FB-3108-91F6-52AE3EBF2347> /usr/lib/libssl.0.9.8.dylib
0x7fff95e0e000 - 0x7fff95e16fff liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib
0x7fff95e17000 - 0x7fff95e42fff libxslt.1.dylib (11.3) <441776B8-9130-3893-956F-39C85FFA644F> /usr/lib/libxslt.1.dylib
0x7fff95e7e000 - 0x7fff95fa8fff com.apple.avfoundation (2.0 - 361.40.1) <82E0EE8C-6026-33AD-8947-B20D2ED7B2E1> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff9622b000 - 0x7fff96239fff libcommonCrypto.dylib (60027) <BAAFE0C9-BB86-3CA7-88C0-E3CBA98DA06F> /usr/lib/system/libcommonCrypto.dylib
0x7fff9626a000 - 0x7fff96276fff libCSync.A.dylib (333.1) <319D3E83-8086-3990-8773-872F2E7C6EB3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff96277000 - 0x7fff96278ff7 libremovefile.dylib (23.2) <6763BC8E-18B8-3AD9-8FFA-B43713A7264F> /usr/lib/system/libremovefile.dylib
0x7fff96279000 - 0x7fff96279fff com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff962f3000 - 0x7fff963b0ff7 com.apple.ColorSync (4.8.0 - 4.8.0) <6CE333AE-EDDB-3768-9598-9DB38041DC55> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff963b1000 - 0x7fff963b3ff7 com.apple.print.framework.Print (8.0 - 258) <34666CC2-B86D-3313-B3B6-A9977AD593DA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff963b5000 - 0x7fff96686ff7 com.apple.security (7.0 - 55179.13) <F428E306-C407-3B55-BA82-E58755E8A76F> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff966cf000 - 0x7fff96769fff libvMisc.dylib (380.10) <A7F12764-A94C-36EB-88E0-F826F5AF55B4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff967af000 - 0x7fff967c1ff7 libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib
0x7fff9681d000 - 0x7fff96844fff com.apple.framework.familycontrols (4.1 - 410) <50F5A52C-8FB6-300A-977D-5CFDE4D5796B> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff96845000 - 0x7fff96ab2fff com.apple.RawCamera.bundle (4.07 - 697) <1588CEC6-012E-30E5-BF38-5BBDABB2F48F> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff96ab3000 - 0x7fff96ab3fff com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff96baa000 - 0x7fff96babfff libDiagnosticMessagesClient.dylib (8) <8548E0DC-0D2F-30B6-B045-FE8A038E76D8> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff96bac000 - 0x7fff96bcbff7 com.apple.ChunkingLibrary (2.0 - 133.3) <8BEC9AFB-DCAA-37E8-A5AB-24422B234ECF> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x7fff96bcc000 - 0x7fff96bcefff com.apple.securityhi (4.0 - 55002) <34E45C60-DC7E-3FCC-A1ED-EBF48B77C559> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff96bcf000 - 0x7fff96bd3fff com.apple.IOSurface (86.0.4 - 86.0.4) <26F01CD4-B76B-37A3-989D-66E8140542B3> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff96bd4000 - 0x7fff96cdffff libFontParser.dylib (84.6) <96C42E49-79A6-3475-B5E4-6A782599A6DA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff96ce0000 - 0x7fff96ce6fff com.apple.DiskArbitration (2.5.2 - 2.5.2) <C713A35A-360E-36CE-AC0A-25C86A3F50CA> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff96ce7000 - 0x7fff97257ff7 com.apple.CoreAUC (6.22.03 - 6.22.03) <A77BC97A-B695-3F7E-8696-5B2357C2726B> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff97258000 - 0x7fff9725afff libquarantine.dylib (52.1) <143B726E-DF47-37A8-90AA-F059CFD1A2E4> /usr/lib/system/libquarantine.dylib
0x7fff9725b000 - 0x7fff972a3fff libcurl.4.dylib (69.2) <EBDBF42D-E4A6-3D05-A76B-2817D79D59E2> /usr/lib/libcurl.4.dylib
0x7fff972a4000 - 0x7fff972a5fff libsystem_blocks.dylib (59) <D92DCBC3-541C-37BD-AADE-ACC75A0C59C8> /usr/lib/system/libsystem_blocks.dylib
0x7fff97359000 - 0x7fff975f4ff7 com.apple.JavaScriptCore (8536 - 8536.30) <FE3C5ADD-43D3-33C9-9150-8DCEFDA218E2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff975f5000 - 0x7fff97603fff com.apple.Librarian (1.1 - 1) <5AC28666-7642-395F-A923-C6F8A274BBBD> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x7fff97e76000 - 0x7fff97eb3fef libGLImage.dylib (8.10.1) <91E31B9B-4141-36D5-ABDC-20F1D6D1D0CF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff97eb4000 - 0x7fff97fb6fff libJP2.dylib (851) <26FFBDBF-9CCE-33D7-A45B-0A31C98DA37E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff98131000 - 0x7fff982dffff com.apple.QuartzCore (1.8 - 304.3) <F450F2DE-2F24-3557-98B6-310E05DAC17F> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff982e0000 - 0x7fff9832fff7 libcorecrypto.dylib (106.2) <CE0C29A3-C420-339B-ADAA-52F4683233CC> /usr/lib/system/libcorecrypto.dylib
0x7fff98330000 - 0x7fff98373ff7 com.apple.RemoteViewServices (2.0 - 80.6) <5CFA361D-4853-3ACC-9EFC-A2AC1F43BA4B> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff98374000 - 0x7fff98377fff libutil.dylib (30) <EF3340B2-9A53-3D5E-B9B4-BDB5EEECC178> /usr/lib/libutil.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 812
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=194.2M resident=123.3M(63%) swapped_out_or_unallocated=71.0M(37%)
Writable regions: Total=1.1G written=2448K(0%) resident=2700K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 128K
CoreServices 1616K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
MALLOC 42.8M
MALLOC guard page 48K
SQLite page cache 192K
STACK GUARD 56.0M
Stack 10.5M
VM_ALLOCATE 32K
__DATA 16.4M
__IMAGE 528K
__LINKEDIT 53.2M
__TEXT 141.0M
__UNICODE 544K
mapped file 18.2M
shared memory 308K
=========== =======
TOTAL 1.3G
TOTAL, minus reserved VM space 341.5M
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f4 12974, 3 service, 13 devices, 3 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: OPTIARC DVD RW AD-5970H
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 6
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 7
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 4
App Store:
Process: App Store [894]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Identifier: com.apple.appstore
Version: 1.2.2 (129.16)
Build Info: Firenze-129016000000000~4
Code Type: X86-64 (Native)
Parent Process: launchd [125]
User ID: 501
Date/Time: 2014-03-29 15:36:30.997 +0800
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report: 8893 sec
Crashes Since Last Report: 53
Per-App Interval Since Last Report: 19 sec
Per-App Crashes Since Last Report: 22
Anonymous UUID: 8B11A02E-6E44-8DF7-2F55-6B476A7EEE52
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00007fff38d021b2
VM Regions Near 0x7fff38d021b2:
MALLOC_SMALL 00007fb615800000-00007fb616800000 [ 16.0M] rw-/rwx SM=PRV
-->
STACK GUARD 00007fff4bdde000-00007fff4f5de000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.WebCore 0x00007fff93d5f547 WebCore::nameToPseudoTypeMap() + 2711
1 com.apple.WebCore 0x00007fff93d5e981 WebCore::CSSSelector::extractPseudoType() const + 81
2 com.apple.WebCore 0x00007fff93d59317 cssyyparse(void*) + 9671
3 com.apple.WebCore 0x00007fff942d435e WebCore::CSSParser::parseSheet(WebCore::StyleSheetInternal*, ***::String const&, int, ***::HashMap<WebCore::StyleRule*, ***::RefPtr<WebCore::CSSRuleSourceData>, ***::PtrHash<WebCore::StyleRule*>, ***::HashTraits<WebCore::StyleRule*>, ***::HashTraits<***::RefPtr<WebCore::CSSRuleSourceData> > >*) + 462
4 com.apple.WebCore 0x00007fff942f749f WebCore::StyleSheetInternal::parseString(***::String const&) + 63
5 com.apple.WebCore 0x00007fff94823d6c WebCore::parseUASheet(***::String const&) + 220
6 com.apple.WebCore 0x00007fff9480f29a WebCore::StyleResolver::StyleResolver(WebCore::Document*, bool) + 1482
7 com.apple.WebCore 0x00007fff9430bac0 WebCore::Document::createStyleResolver() + 80
8 com.apple.WebCore 0x00007fff943f3aac WebCore::Element::styleForRenderer() + 76
9 com.apple.WebCore 0x00007fff93d55f0d WebCore::NodeRendererFactory::createRendererIfNeeded() + 221
10 com.apple.WebCore 0x00007fff93d55e13 WebCore::Node::createRendererIfNeeded() + 35
11 com.apple.WebCore 0x00007fff93d55c17 WebCore::Element::attach() + 39
12 com.apple.WebCore 0x00007fff9445423f WebCore::executeTask(WebCore::HTMLConstructionSiteTask&) + 159
13 com.apple.WebCore 0x00007fff9445413c WebCore::HTMLConstructionSite::executeQueuedTasks() + 92
14 com.apple.WebCore 0x00007fff93d557da WebCore::HTMLConstructionSite::insertHTMLHtmlStartTagBeforeHTML(WebCore::Atomic HTMLToken&) + 202
15 com.apple.WebCore 0x00007fff93d556ef WebCore::HTMLTreeBuilder::defaultForBeforeHTML() + 239
16 com.apple.WebCore 0x00007fff9449744d WebCore::HTMLTreeBuilder::processEndOfFile(WebCore::AtomicHTMLToken&) + 157
17 com.apple.WebCore 0x00007fff93d54e0c WebCore::HTMLTreeBuilder::processToken(WebCore::AtomicHTMLToken&) + 316
18 com.apple.WebCore 0x00007fff93d54c21 WebCore::HTMLTreeBuilder::constructTreeFromAtomicToken(WebCore::AtomicHTMLToken &) + 49
19 com.apple.WebCore 0x00007fff93d54bc8 WebCore::HTMLTreeBuilder::constructTreeFromToken(WebCore::HTMLToken&) + 56
20 com.apple.WebCore 0x00007ffKnowing I have a back up and can restore if something goes bad, I would power off the Mac, wait a few seconds then power it back on.
Gatekeeper is in OS X Mountain Lion too. -
Software Update, App Store, Terminal, iCal and other Apple Apps will not open.
Hi,
I've exhausted all my search methods and still haven't fixed this issue. I have been disconnected from the internet for about 5 months up until now while continually using my MacBook Pro (early 2011) daily for work. Problems arose about a month and a half ago when I noticed the terminal would not open. I trashed the corresponding plist files as recommended by other websites and trouble tickets. Still no avail, the affected programs all seem to be original software that came with Mavericks. When I try to open any of them (Software Update..., App Store, Terminal, iCal, iTunes Store) nothing happens. The dock makes a space for the icon and then before anything even bounces it quickly closes the space again. I've tried opening the contents of the applications and running the root program directly.
Possibly other relevant information
Ran Repair Disk Permission on the Macintosh HDFound errors on drive and repaired them
iTunes will open, but the store in unresponsive (White screen)
Ran into issues copying files to Macintosh HD from an external USB driveError example "JX879.MXF is in use" and then it would cancel the copy while nothing else was open
At the same time of these issues my internal iSight camera no longer exists according to the system report
Upgrading to Mac OSX 10.94 Mavericks had no affect.
Reset the System Management ControllerHave a recent history of the computer behaving abnormally slow
Any information anyone could give me would be great. Thank you!Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
Iphoto, the App Store, iMessage problems on OSX 10.8.5
I have a couple of problems.
Firstly, my imessage does not work. When I send messages it does not deliver them, and puts this little red exclamation point next to the message. When Imessge is not active i recieve old texts from weeks ago in the top right hand cornor of my computer. When i click on it and want to send an imessage it does not let me.
Second, iphoto. Is there any way to speed up iphoto? It runs espically so compared to other programs. I realize that I do have around 10,000 picutures, but shouldnt it be able to handle it?
Lastly, the App Store. This gives me the most difficulties. I have updates and it will not let me download them. I have to accept purchases but just like the downloads, when i click on the accept button it will not actually do it. It just clicks it. One of the biggest problems is that it will not let me even sign in the my account. I have tried different tactics but everytime i click on a sign in option, it does the same thing as when i click download or accept. How do i fix this? Do I uninstall the app store? but then i dont know how to get it back.
Note: Imove, iphoto, and bascally everything else came with the mac when i bought it. I did not buy these separate from the app store and such.
This is getting very frustrating. Thank you for your help if there is any!Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
Hi,i can't access with my app store feature and top charts.Kindly assist me pls.Im being this problem for 3months.pls
Jyothsna wrote:
my problem is the users already purchased the app should have 1 year validity ,after that i want the user to use "Update Subscription".
Can you explain this a bit more? Users who purchase the app should have a 1 year validity for what? Are you talking about the app purchase or the in-app purchase? Are you talking about future in-app purchases or people who have already purchased your app before you added the in-app purchase feature?
Can i get the Purchase date of the app based on the user from app store.
Yes. When your app completes the in-app purchase, it should forward the receipt to your server, which will verify it with iTunes, and complete the transaction. All the details are here. -
3.7.2 update App Store error (20) and manual download error.
I purchased 3.7 from App Store. App Store prompts to update to 3.7.2 but when I start the update I get errror "We could not complete your request. There was an error in the App Store. Please try again later. (20)"
I've tried several times over the past week with the same result.
Today I manually downloaded the admin update. But when I try to run it I get error "The version of Remote Desktop installed on this Mac must be updated through the Mac App Store."
Grrr. How can I resolve this?
Mavericks 10.9.2I have the same problem, I can't update mine, error 20.
You can try uninstalling ARD and then installing all again, this process will install the whole ARD updated.
You need to be sure you have the serial number (I think there is a serial for this one if you are in a company environment) -
Do not update App Store purchased apps with an updating application!
Very important piece of info that I have learned through "trial" and error.
OK here is the deal...
If you purchase an application at the app store make sure that you never update any of those apps with a 3rd party updater (i.e. Mac Update Desktop)
I purchased DVDpedia from the app store and everything was working without any problems. A few days later I launched Mac Update Desktop and DVDpedia was in the list of applications that have an available update.
I selected the app and went ahead with the updating. Once the update was complete and I launched DVDpedia it had lost the connection to The App Store. It was now asking for a serial number to activate it. I am guessing that the new .app file or the pref file was changed to the version that is installed when you purchase the application outside of the App Store.
Long story shorter... I deleted the .app file and the pref file and had The App Store install it again and everything was back to normal.
But I just wanted to share this info with everyone so that you know not to update any apps from the App Store in any place other than the App Store.Thanks for the heads up I have not made any purchases yet (new machine last week) but will remember this post.
-
Hey,
I have two apple accounts that have a suite of downloaded applications between them that I use on a regular basis. On one apple account I can update my apps fine. When I log on to the other to update the other apps the updates never commence and I get an error message:
"We could not complete your request.
There was an error in the app store. Please try again later (13)."
I have already researche solutions to this problem unsuccessfully.
https://discussions.apple.com/thread/3794975?start=0&tstart=0
Any help would be greatly appreciated.
Regards,
RichardHey,
I have two apple accounts that have a suite of downloaded applications between them that I use on a regular basis. On one apple account I can update my apps fine. When I log on to the other to update the other apps the updates never commence and I get an error message:
"We could not complete your request.
There was an error in the app store. Please try again later (13)."
I have already researche solutions to this problem unsuccessfully.
https://discussions.apple.com/thread/3794975?start=0&tstart=0
Any help would be greatly appreciated.
Regards,
Richard -
Since last week my App store just won't launch, dnt shw a error message, no nothing... There's js nthng but this Grey screen with the App store logo, the Loading gets on for some time but after that it stops at some point and then the Application is like it hung up coz wenevr a window is over it nd i return to App store window the Red Yellow Green buttons also dnt show up...
Plz Help...Hi,
Download and install the v10.6.7 combo update available here.
The combo addresses Mac App Store bugs that may help. Make sure and restart your Mac after the combo is installed then launch the Mac App Store.
If you still have problems, you can email MAS Customer Support here. You should receive a response within 24 hours.
And troubleshooting links available here.
Carolyn -
My old e-mail is automatically choosed when i try to use the uppdating tool in app store, and i don't have the password for that e-mail anymore. I have checked My Appel ID so that my old e-mail isn't registred to my Appel ID. I am only having this problem when i use the app store updating tool.
Does anyone know any solutions to my problem?
//SimpaanMake sure you are using the correct App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3.Tap "View Apple ID"
4. Enter your user name and password.
5. Tap "Country/Region."
6. Tap "Change Country/Region"
7. Select the region where you are located.
8. Tap "Done". -
Personal hotspot and app store loading problem
I have an iPhone5s and I updated it to IOS 8.0.2, after updating:
1- The Personal hotspot icon is gone from setting and I can't use it at all,
2- App store doesn't load the data, when I touch the app store icon I just see the white page and no data are loaded.
Are there any solutions for mentioned problems?Hi HD1080,
So it sounds as if your Personal Hotspot is not available in Settings after updating your iPhone's software. I would suggest that you troubleshoot using the steps in this article -
iOS: Troubleshooting Personal Hotspot
Under Basic Troubleshooting, start with step 7
Reset your network settings: Tap Settings > General > Reset > Reset Network Settings.
If you still see the issue, restore the iPhone.
For your issue with not being able to see anything in the App Store, I would suggest that you troubleshoot using the steps in this article -
Can't connect to the iTunes Store
Specifically the section Troubleshoot issues on an iPhone, iPad, or iPod touch.
Thanks for using Apple Support Communities.
Best,
Brett L -
Payment Declined When Trying To Update App Store Free Updates
I have several updates on App Store on my iphone, these are on apps ive paid for that just generally need to be updated for free..
When i go to update them, it says payment declined on the card im using, yet i have a few pounds in my account and ive used the same card before, with the same details with no hassle. It's only recently it has started declining, yet it shouldnt even need to be taking a payment what so ever as updates are free! Ive even tried with another card and guess what, same problem!
Does anyone have the answer to this solution??Try this user tip: Help for Error 13
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