10% off coupons not working, has something changed?

I have yet to receive a reply to the email I sent on Friday the 26th.

I have three unused 10% off coupons that I received in emails in May of this year. They are not due to expire until mid July. I tried to use one in store today to buy a gift (Turtle Beach headphones) and it wasn't working. I was told that it was because my name was not on the coupon (I have 2 accounts in my household), but this has never been an issue before. In fact, I used a coupon on May 9th (which was to expire before I received these 3 coupons) with the name from the other account while making a purchase on my personal account with no problems. So I brought up one of the other coupons that did have my name on it and that did not work either. Then I was told it was because the item was on sale, and the coupons are only for regular-priced items. Again, just last December I purchased an item that was on sale (a Samsung television) and was still able to use the 10% off coupon, and even before that in July 2014 (another television). I thought maybe it was because I was trying to use the coupon in conjunction with another 3X points one, but we removed the 3X points and it still didn't work (and I had previously used a 10% off coupon in addition to another coupon on May 9th to buy a Surface 3 and that worked just fine). After being frustrated and just going ahead with only the 3X points coupon, came home and decided to check if any of the coupon would work on a full priced item. They don't work at all. I tried to apply them to a PS4 (I used 2 on 2 PS4s last year without any issues), a Surface Pro 3 that is not on sale, the headphones again. Nothing works. In the past, I have always been able to apply and remove these coupons without losing them, as long as the checkout process was not complete, so that cannot be the issue. What is going on here? Why is it that this set of coupons no longer seems to work the same way they used to if at all? These were all definitely unused, I hadn't even opened the emails until today.

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