$10 pre order bonus not recieved

I preorded GTA V for the PS4 on 11/18 and have not recieved the 500 bonus points for the victory can be preordered promotion. If anyone could look into this issue I would appreciate it. Thanks.

Hello TPLawrence,
Thanks for writing into our forum, and thank you for being a My Best Buy member. We appreciate your loyalty. I'm happy to review your purchase with you today.
In reviewing your order I found that it was in fact placed after midnight in the Central time zone, where BestBuy.com is based. That being the case, this order is not recognized by the system as a pre-order. I am sorry for the confusion that this has caused you.
Please let us know if you have any additional questions at this time.
Sincerely,
Mike|Social Media Specialist | Best Buy® Corporate
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No "Victory can be Pre-Order Bonus" not showing up?

I've pre-order quite a few games from your $10 in Rewards Points promo. I'm just writing to say that two games I pre-ordered and picked up have the base points applied but when I look at the details there is no mention of the 500 bonus points. The games are Halo Master Chief Collection (ordered on 8/12/2014) and Assassin's Creed Unity (05/05/2014). These were both placed on BestBuy.com. If you could give me some clarification on this issue, I'd appreciate it.
Thank you

Hello hollywoodhags,
I wouldn't worry just yet! It can take 15-20 days from the time of pickup or shipment for pre-order bonus certificates to post. The associated points may also never appear as pending, and instead simply be listed on BestBuy.com on/around the date you placed your order. If you don't see record of your bonus certificate after that 15-20 day window has passed, let us know and we'd be glad to look into the situation on your behalf at that time.
Thanks for your patience and understanding, as well as for purchasing your copies of Halo: the Master Chief Collection and Assassin's Creed: Unity with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Shadow of Mordor Pre-order bonus not received

Never received the $10 reward certificate for the Shadow of Mordor Preorder bonus.

Hi Fettsbounty,
Welcome to the Best Buy forum!
If your pre-order was shipped/picked up within seven days of the games official release (9/30/2014), then 500 bonus points should have posted to your My Best Buy™ account within about 20 days. From everything I can see, your pre-order of Middle-earth: Shadow of Mordor should qualify for the bonus points.
I am going to send you a private message so that I can go over your My Best Buy™ account with you to ensure it is up-to-date. To check your private messages, you will want to login to the forum and click on the little yellow envelope at the top of the page.
My Best Buy™ - "Get $10" Pre-order Offer
Thank you for posting and game on.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Victory Can Be Pre-Ordered not showing in my purchase history

I pre-ordered Call of Duty: Advanced Warfare last week, for the Xbox One, but in my purchase history, it does not show the 500 point "Victory Can Be Pre-ordered" bonus A.K.A. the $10 reward certificate you would recieve for pre-ordering the game. I was curious why this is... I pre-ordered Sunset Overdrive, and the victory reward bonus shows for that game. Both were in the $10 pre-order reward section. Any help?

Hello Jeramiah,
It typically takes 15-20 days for base points and pre-order bonuses to post, so you won't necessarily see an entry for your Call of Duty: Advanced Warfare purchase quite yet. The points associated with the pre-order bonus certificate may also not appear as pending and instead simply be available for use at the end of that timeframe.
If you still haven't seen records of either the purchase or your pre-order bonus certiciate at the end of 20 days, let us know and we'd be glad to look into the situation on your behalf at that time.
Thank you for your patience and understanding, as well as for purchasing your copy of Call of Duty: Advanced Warfare with us!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

NBA 2k15 $10(500 point) pre-order bonus

I pre-ordered NBA 2K15 for the playstation 4 and my transaction has showed up on mypoints and it doesn't show that I recieved my 500 point pre-order bonus for the game. When I pre-ordered destiny the 500 points were there in my pending transactions after I had picked my game and this time for NBA 2K15 it is not there. How do I get my 500 point bonus? Thank you for your help.

Hello Ecential,
I hope you’ve been enjoying NBA 2K15 and I appreciate you pre-ordering and purchasing your copy at Best Buy. The Get $10 promotion is certainly a great incentive for pre-ordering with Best Buy and your concerns are understandable if you’re not seeing the points yet. However, you should have nothing to worry about here!
What enuf has said is absolutely correct. I can take up to 15-20 days before you’ll see the points from the Get $10 promotion. Within that timeframe, you may not see the points as pending. Again, you should be just fine! If for any reason 20 days elapses and you’re still not seeing the points, feel free to send me a private message via the link in my signature.
Thanks again!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Shadow of Mordor - $10 Pre-Order Bonus

Hi there, i purchased this game on Pre-Order on launch day and i have not recieved my $10.00 bonus points to my account.
just wanted to see if there was a problem, or if they will be coming soon.
thanks.

Hi Johnwest76,
Thanks for reserving and purchasing your copy of Shadow of Mordor with us! I hope you're enjoying the game so far.
Based on available information, it looks like the points for your pre-order bonus certificate were awarded earlier today. When you can, I'd encourage you to double-check your points balance by signing into your account on BestBuy.com. As always, remember that it can take 15-20 days from the date of shipment or in-store pickup for pre-order bonus certificates to post.
Let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Missing $10 Game Pre Order Bonus

I have not received the $10 Pre Order Bonus on the following orders.
Order Date: 09/05/2014
{removed per forum guidelines}
SKU 8396021
Call of Duty: Advanced Warfare - Atlas Pro Edition - Xbox One
Order Date: 09/23/2014
{removed per forum guidelines}
SKU: 8439005
Microsoft Xbox One Special Edition Sunset Overdrive Bundle 6QZ-00026
Order Date: 09/29/2014
{removed per forum guidelines}
SKU: 6577106
Forza Horizon 2 Day One Edition - Xbox One

Hey again Segura,
Thanks for reserving and purchasing your copies of Call of Duty: Advanced Warfare, Sunset Overdrive, and Forza Horizon 2 with us! I hope you're enjoying each game so far.
I've had the chance to review your account and it looks like at least one of your pre-order bonus certificates (for Sunset Overdrive) may not have been awarded since your initial order was returned + repurchased at the time of pickup. I've addressed that issue, so you should see record of that certificate sometime in the next 2-3 business days. The other certificate for Call of Duty: Advanced Warfare should post within a similar timeframe, so make sure to keep an eye on BestBuy.com for updates.
As far as Forza Horizon 2 is concerned, remember that this game was not eligible for our Get $10 program. Instead, customers who pre-ordered and purchased this title were to receive a $10 Xbox Live code via e-mail within 15-20 days of shipment or pickup. If you still haven't received your code though, then you'll want to send a message to our Gaming-BBY inbox with the following information:
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
Please ensure you provide all of this information to Gaming Support for the fastest service. Armed with that information, our gaming team will be able to quickly assess the situation and provide you with a resolution.
Thanks for your patience and understanding!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Midldle Earth: Shadow of Mordor - Pre-order Bonuses?

Hello!
I recently got off the phone with a Best Buy representative and wanted to confirm what was said is true. I was late on jumping on the order ship for Shadow of Mordor. I was planning on pre-ordering, but was waiting for confirmation on which is the "better" version (PS4 vs Xbox One, resolutiongate continues!). As a result, I didn't "pre-order" and ordered it today.
The phone representative said that any order before the 3rd of October still qualifies for the pre-order bonuses (despite the game coming out on September 30th). Is this true? I'd like to confirm that I'll be receiving the $10 rewards certificate and pre-order bonus code before picking up the game.
I'd confirm it myself, but it appears the My Reward Zone site has changed and you can no longer see pending points.
Any assistance would be greatly appreciated!
Solved!
Go to Solution.

Hi beflatline,
Like Kinsella5 mentioned, pre-order bonuses are typically only available to customers who reserve an eligible item prior to its release date and subsequently purchase it. I'm not personally aware of such an extension being offered, so I'd have to say the rep you spoke with was mistaken.
That said, I've sent you some information. Please make sure to check your private messages when you can by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Thanks for purchasing your copy of Shadow of Mordor with us! I've been thinking of picking it up myself, so hope you're enjoying the game so far.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Pre-Order Bonus Question

So I want to Pre-Order Shing Megami Tensei Devil Survivor 2 and it does not confirm the bonus with the Soundtrack, Decal set and the collectable box. Other reatailers like Amaon and Gamestop does however. I was wonderong if I Pre-Order the game from here, will I get the bouns?

Hello Alex420,
Looking to upgrade Devil Survivor 2, eh? Great choice; we'd be happy to have you get your copy from Best Buy!
At this time we have not received word of pre-order bonuses available at Best Buy, but we have reached out to our business contacts to see if we can get any confirmation for you. Please watch this thread as well as the product page for any updates.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Help with pre-order bonus Castlevania Lords of Shadow 2

I recently placed an online order for Castlevania Lords of Shadow 2 but it was cancelled almost immediately from bestbuy.com itself for some reason. I'm really trying to lock in a pre order bonus with this game and I am unable to go the store personally today and pre order. I was hoping that the proof of placing an online pre order was enough to get the bonus if I go to the store tomorrow and buy the game regularly. Like I said I can't make it to store today, and really wouldn't want to drive all the way over there to pre order then come back the next day to pick it up if i could just make it one trip instead. Please respond quickly as I'm weighing in my options with gamestop and amazon at this moment if you guys won't allow this.

Hello Halo4life,
I am sorry to hear that your pre-order was cancelled. Regrettably without a pre-order placed before Castlevania: Lord of Shadows 2 released, we will not be able to supply you with the pre-order bonus. I'm sorry you weren't able to attempt a pre-order before yesterday, but I hope your next pre-order experience at Best Buy goes much smoother for you.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Nba kevin Durant pre order bonus

When there is a preorder bonus I usually get the code on the receipt when I purchase the item, and I did not receive the Kevin Durant's preorder bonus why is this?

Hi JBROWN52,
You are absolutely correct. In most cases, pre-order bonus codes for games released at Best Buy will be printed on the receipt. I’m sorry to hear that may not have been the case with your recent NBA 2K15 purchase! I can definitely point you in the right direction to get a resolution on this.
Your pre-order code should have also been emailed to you at the email address you would have provided the associate. So, be sure to check your spam/junk folder. If you still don’t see your code, you’ll want to send a message to our Gaming-BBY inbox with the following information:
Message Subject: Game Title & Platform
Message Body: Include...
Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
Email address (the one you provided for the code)
One of our gaming specialists will then be able to review your order and determine why you might not have received your pre-order code.
Thanks for posting and please let us know if you need anything further!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Why such a hassle to get our GTAV pre-order bonus money?

I know there have been a couple of threads about this and I know they have been locked but there is no reason to not have one open. Why is it that Best Buy didn't have cards with codes on them in the game's case nor immediately print a code on our receipt like Best Buy normally does? Why should the customer go through the hassle for a pre-order bonus when we already went through the hassle of coming to the store to place a pre-order just to get the bonus? It is an awful lot of hassle to ask of customers to make the first step of coming to the store to pre-order a game, which almost guarantees that our purchase is with Best Buy. Then after we pickup the game we have to jump through more hoops to get what we expected when we pre-ordered with Best Buy in the first place. It is like dealing with the hassle of a rebate but at least there you will get some sort of real money back. This is an issue that Best Buy should handle without the customers having to get involved.

BINGO!!!! This is exactally what I'm talking about. What's disappointing is having the Unlocked membership, but not wanting to take advantage of it because you feel like you are pulling teeth just to get a simple code, that again used to be in the box or on the receipt. If they are worried about people losing it, why not do both, email and print it. Problem solved. Again, they took 1 step forward but 3 YEARS worth of steps back. I hope this is at least addressed before Christmas, actually that bring up an interesting though. What will happen at Christmas. Will the code come with the Gift, or will the person buying the game have to give the cashier the e-mail address of the person receiving the game? Dinda ruins the surprise don't you think?

Pre order bonus $10 bonus

Hi, I recently pre ordered the game Evolve for PS4 on 2/9/15 which officially release on 2/10/15. I put $5 down instore and my gcu applied and fully paid it off the next day at the store pickup. They didn't ask for my email to get the pre order bonus emailed to me nor was the bonus printed on the receipt. The GCU was applied correctly but they had to grab the game for me since it was not ready for pickup probably because I only deposited $5. So when I paid a total of $45 ($5 already deposited) I noticed that there's no code on the receipt and no pre order bonus listed on my purchase history (2/10/15) I see 0 points pending but it'll probably show up after a few days. Last time I pre ordered, they did a "trade up offer" and asked me my email address and I was able to get the bonus code on the receipt and the $10 cert after a few days. I'd like to know if I can actually return to the store and have them do that "trade up offer" if this purchase didn't count as a pre order. If you can confirm for me that this counts as a pre order and I should be receiving my code and $10 cert soon, I'd really appreciate it. Thanks in advance
Solved!
Go to Solution.

Hi there SomethingNanika,
It seems you pre-ordered Evolve just in time! The points from your game as well as the $10 bonus certificate for pre-ordering should appear in your My Best Buy point history in 15-20 business days, as they would with any other purchase. You may check out more information on this $10 bonus certificate here.
In regards to your other pre-ordering bonus, it seems you would have qualified for the Monster Expansion Pack. Sadly, after I located your pre-order using the email address registered with the forum, I didn't see this listed on your receipt. I am sending you a private message in regards to this, which you may check by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Dragon Age Inquisition Pre Order Bonus never emailed

I pre ordered Dragon Age Inquisition and never got an email with the Pre Order Bonus.
When I check the order status, it says ready to download and that it would be sent to my email.
I checked all my email folders and it's no where to be found.
I read the "Game Codes - Read Me First" thread and messaged the Gaming -BBY Inbox with my information but has not got a reply from them either.
I tried calling 1-888-Best-Buy and it will only give me my order status through automated system.
It seems like no one knows what went wrong and can't help. Can't Best Buy just re-send the email that supposedly has been sent or send another code?

Hi there,
We aren't able to provide information on upcoming program changes, offers, or sales events, so the best advice we can give would be to keep an eye on our Get $10 offer page for updates. New titles are added on a regular basis, so make sure to check back often.
Thanks for reserving your copies of Destiny, Shadow of Mordor, Assassin's Creed: Unity, and the Halo Master Chief Collection with us, as well as for your interest in reserving Dragon Age: Inquisition!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

If you are on a EDGE plan, can you pre order the Note 4 or do you have to actually go to the store to get the Note 4?

Im on a EDGE plan with my S5, i want to pre order the Note 4 but doesnt seem like i can via the website, do i need to go into the store once the phone is released to EDGE up to the new Note 4?

you can pre order the note 4 if your on edge, however you will need to pay whatever you need to pay to get you to edge up eligibilty

$10 pre order bonus not recieved

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