$10 Reward Certificate didn't issue

I was expecting a $10 Reward certificate to show up today after getting enough points for one to be issued, but it's not showing up in my account. I was hoping to buy something today with that certificate and I'm wondering why it didn't show up. My account is set up to issue $5 certificates automatically, but I made a big purchase and got enough for a $10 one, is that why it might not be showing up immediately?

Hi RySenkari,
Thank you for reaching out to us on the forum.
I looked over your My Best Buy™ account using your email address and can see that 500 points were converted into a $10 certificate earlier this morning.  As you may read in similar threads on the forum, a certificate will usually be available moments after the points are converted.  There are times where it may take a little longer, but it should not take any longer than 24 hours for a certificate to post.  Your certificate could very well post later today.
We have issued a lot of certificates since the start of the so we will sometimes have to recycle an old certificate ID number, which is why there are those occasions where it may take a little longer for a certificate to post.  If you cannot access your $10 certificate by this time tomorrow, then send me a private message and I will see what I can do to help.  A private message can be sent by clicking on the blue button in my signature.
I hope you have a great weekend!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Issuing a Reward Certificate trouble

    I am trying to issue myself a reward certificate and for some reason it is not letting me.  When i try a message pops up "We're sorry. We're unable to issue a reward certificate."  Any help would be appreciated

    Good afternoon Xanbog,
    I hope you are having a great day so far.
    I pulled up your My Best Buy™ account using the email address you registered with the forum and it does not appear that you have enough points to issue a certificate.  You would need to have at least 250 points to issue a $5 certificate.  The points that you converted into a certificate last week dropped your points balance below 250, which you should be able to see by logging into BestBuy.com.
    With that all being said, please do not hesitate to send me a private message if you have any other questions or if you would like for me to go over your My Best Buy™ account with you in additional detail.  You can send a private message by clicking on the blue button in my signature labeled "Private Message."
    Thank you for posting to the forum and for being a My Best Buy™ member!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • $10 Rewards Certificate earned & issued yesterday, NOT showing in account today! :(

    I've tried calling 3 times, emailing your company and even discussing this matter with your support team via Twitter, and have had different answers, so I thought that I'd try here.
    I looked at my My Best Buy account today, and saw that I only had 31 points. Apperantly, yesterday I had been issued my $10 rewards certificate, yet it's NOT showing on my account! Your support team on Twitter said that it should've been there automatically, yet I was told by 3 agents over the phone that I had to wait at least 24 hours or longer for it to show up. I was awarded a tiny customer satisfaction reward (1 point).
    I was going to use the certificate + 2 mostly used gift cards towards a movie that just came out and is now on sale, but now I can't buy it from your store until the certificate is issued.
    Please resolve this matter very soon so I can buy my movie!
    Thank you in advance for your quick reply!

    Hello FS81,
    I hope you have enjoyed your Wednesday so far.
    I 100% agree with you that it should not be that difficult to get a straight answer about the status of your $10 certificate.  As you may read in other threads on the forum, a certificate will usually post immediately; however, there are times where it may take a little longer, but it should not take more than 24 hours.  Please feel free to send me a private message with the information below if you still cannot access your certificate after 24 hours and I will see what I can do to help.  A private message can be sent by clicking on the blue button in my signature labeled "Private Message."
    Name
    Phone #
    Email address
    My Best Buy™ ID #
    Thank you for taking the time to post to the forum and for being a My Best Buy™ member.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Reward Certificate Auto-Issue Issue

    I am having an issue with my auto-issue BB reward certificate. One was auto-issued to me around midnight today after I hit the point requirement, but my account is showing 0 certificates although the points have already been deducted from the account. Please assist.
    Solved!
    Go to Solution.

    Good morning oicyu8chu and jcp42877,
    While a certificate is generally available within a matter of minutes of being issued, there are occasions where it might be delayed.  It could possibly take a few hours, but it should never take more than a day.  That time frame is the same for certificates that were automatically issued and certificates that were requested by the member.
    I looked over both of your My Best Buy™ accounts and do see that a certificate was issued yesterday.  You should be able to view your certificate by logging into BestBuy.com and clicking on "Rewards" under the My Best Buy™ tab at the top of the page.  If you are for some reason still unable to access your certificate, please feel free to send me a private message and I will see what I can do to help.  A private message can be sent by clicking on the blue button within my signature.
    Thank you for posting to the forum!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Didn't receive $10 reward certificat​e promotion for Elder Scrolls for the Xbox One

    One of the reasons I preordered Elder Scrolls Online for the Xbox One was the $10 reward certificate promotion that was going on. It has been over a week since I picked up the game, and I still haven't received the promotion, but my points issued for the game. Can you please check in to this and issue me the promotion? I was trying to use the promotion to make a purchase, but if I can't get it soon then I'll likely make my purchase from Amazon. Thanks in advance.

    Hello cjstingray,
    I hope you're enjoying The Elder Scrolls: Online!  I just picked up the game yesterday.  
    I was able to locate your My Best Buy account and the points were allocated to your account for the pre-order on 4/30/2015.  You can view your current point totals by clicking the link above.  Let me know if it's not reflected on your account and I'll further investigate.  
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best Buy exchange with rewards certificate issue

    Hi,
    I have been a loyal customer of Best Buy over the years and go out of my way to shop there for my electronics. I hope someone can assist me with my problem. Below I have given a brief synopsis of what is going on. Thank you for your time.
    On 01/10/15 I purchased a Bose headset using some of my best buy rewards certificates and the rest of the balances on my credit card. I forgot to use a $50.00 gift card that I had received, towards the purchase that day. On 01/13/15 I returned to the same store to ask that the receipt be credited and re rung so I could apply my $50.00 gift card. The customer representative advised that since I used best buy rewards certificates I would not be able to do the exchange since the rewards take 8 days to return to my account. I asked if the rewards could just go onto a best buy gift card and he stated they were not able to. I had no intention of returning my item; all I wanted was to get the $50.00 gift card applied to my receipt. Instead I was forced to return my headset and now wait 8 days to then repurchase the same headset in order to be able to use my best buy rewards certificates plus my $50.00 gift card. I find it ironic that best buy is willing to take in a returned item (never intended for return), make customers wait 8 days, and then have the customers travel back to the store to buy the same item over again just to be able to use their rewards certificates that were returned.
    I did advise the customer service representative of how absurd the process is and he stated “I know I’ve been dealing with it for the entire holiday season but this is the only way it can be done.”   Best Buy should really take a step back and look at this process since they are incurring a loss on the returned product and the overall poor customer experience.
    Thank You

    Hi jonchiarito,
    Thank you for signing up for the forum and connecting with us.
    I can imagine feeling frustrated after hearing that your certificates would be returned to your My Best Buy™ account, which may cause you to have to make another trip to the store to redeem them.  The only way we could have applied the $50 gift card to your existing purchase is to process a return and repurchase, which would cause the certificates point value to repost to your account.  Since certificates have no actual monetary value, they cannot be put onto a gift card.
    It can usually take between 3 - 6 business days for a certificates point value to repost to a member's account following a return, and it pretty common for the point value to repost the same day that a return is processed.  I looked over your My Best Buy™ account using the email address you registered with the forum, and from what I can see, the point value for the certificates you redeemed reposted to your account yesterday following the return.  It may take 24 hours for your account to update though.
    If after 24 hours you for some reason are unable to access those points or if you have any other program related questions, then do not hesitate to send me a private message and I will see what I can do to further assist.  You can send a private message by clicking on the blue button in my signature labeled "Private Message."  Also, please feel free to post any ideas or suggestions you have to the IdeaX section of the forum.
    Returns When a My Best Buy™ Certificate was Used
    I hope you enjoy the rest of your day.
    Derek|Social Media Specialist | Best Buy® Corporate
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  • How difficult should it be to redeem a "My BestBuy' reward certificate???

    Back, on August 11, 2014, I logged into "My Best Buy' account, and saw that I had 1500+ points available, so I attempted to print a $25 reward gift certificate, to purchase an item in-store.  I got an error, stating that there was an error and to try again later.  OK - so an hour later, same error.  A couple of hours later, same error.  The next day, same error.
    So, the next day, August 12, I physically go to the store to purchase an item.  I go to the customer service desk, to purchase this with my $25 certificate that I have in my account.   The girl said she did not have access to my reward certificate, so she let me log on, in the store to attempt to print out this certificate.  Nope - same error.  So, she calls the 1-800 number for me, gets me to a CSR, and I explain my problem.  I was put on hold, then the call disconnected!   So, I buy this with my credit card, and would come back next week to get a refund on my credit card, and pay for it with my certificate, which I assumed would be no problem.
    Well, I then call BB later, and spoke to Joseph, who can see that I do have enough points to redeem a $25 certificate, but she doesn't know why I get an error.  So, he gives me a case ID: {Removed per Forum Guidelines}, and tells me that someone would contact me within 7-10 business days.  WHAT???  7-10 business days???  You're kidding me, right? 
    On August 21 (9 days later), 'Zoher' emails me and asks me if I still get that error.  I do, so I then call the 1-800 number, as listed in the email for further assistance.  I then speak with a girl, who assures me that someone would email me in regards to this issue, first thing the next morning, Aug 22nd. 
    Well, on Aug 22nd, I did NOT get an email, nor do I have my rewards certificate!
    So, I send out another email, and asked if this cannot be resolved immediately, to put me in contact with someone who CAN take care of this issue.
    I then get an email that day from 'Zoher', who says my account is damaged, and that is why I cannot generate a certificate.  He then provides steps to generate a new 'My Best Buy' membership account.  I go through those steps, and it's generated.  Great - but now I have ZERO points in my account.  Problem:  STILL no gift certificate.  So, I instantly reply to Zoher, to tell him my account is created, but now I have zero points.
    Now, on August 25, I get an email, stating that he cannot contact me, so this case will be closed! 
    ARE YOU KIDDING ME???
    I was pretty darned annoyed at the beginning.  Now, I'm REALLY ANNOYED!
    So, I call the 1-800 number again (Aug 25), get another rep, who sends me to another person, and I finally get 'James', and also got a new case ID: {Removed per Forum Guidelines}.  He looks into this, and understands my issue, and he assures me that I will get all my points back into my Reward Zone account within 24 hours.  I check in 24 hours - zero points.  I give it a little time.  
    Aug 28 - I reply to the email, stating that I STILL have ZERO points in my account.
    Guess what?  NO REPLY from BEST BUY!!!!
    Aug 29 - I send an email to [email protected] and [email protected], explaining this whole scenario again, and guess what???  STILL NO REPLY from BEST BUY.
    OK -  today is Sept 4.  I initially contacted BEST BUY on Aug 12, with this problem.
    All the people I spoke with at Best Buy could see that I had earned enough  points on my account to redeem a gift certificate.  Now, 23 days later, I still do not have a gift certificate, nor does Best Buy care enough to even reply and address my issue. 
    What more can I do???
    I have talked to numerous people online.  I have 2 case IDs with BB customer care.  I have sent numerous emails, and BB decides to ignore me.  What else does a customer need to do, to redeem the points that I have earned.  I have asked NUMEROUS times to be escalated to someone that CAN help me, to no avail.
    If anyone from Best Buy is reading this, can I get some assistance here, because I have gotten no where, after 23 days working with BB Customer Service!

    Good afternoon nota12a, and welcome to the Best Buy forum,
    Depending on the error message in-question, it could potentially take some time to resolve; however, there is no reason why it should take you almost a month to convert available points into a certificate.  Who could really blame you for feeling annoyed at this point?  I would feel annoyed too.  This is simply not the level of service that Best Buy strives to provide its customers.
    While going over your account history, I did notice that you currently have two active My Best Buy™ accounts.  If we were going to suggest opening a brand new account, then we should have helped merge your accounts and moving the 1,500+ points over to your new account.  The primary information shared between your two accounts matches, so I will help merge them together and get you down to one account.
    I am sorry for any inconvenience you have endured while trying to utilize your points and would like to see if I can help convert them into a certificate.  To go over your My Best Buy™ account with you and gather some additional information, I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the little yellow envelope at the top of the page.
    Thank you for reaching out to us.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Can I use two rewards certificates in one transaction at a Best Buy store?

    Since you have to spend at least the value of the My Best Buy reward certificates before tax and shipping, I thought it would be best to issue the certificates in smaller amounts (maybe $5 instead of $15).  If I do that, and I have multiple certificates of $5, can I redeem them all toward a single purchase?  For example, if I want to buy a video game, can I apply multiple $5 reward certificates toward that purchase?
    Also, can My Best Buy reward certificates be used toward a pre-order of a game? 
    Are there any restrictions on what they can be used for, other than not being able to be used for Best Buy gift cards or e-gift cards?
    Thanks for answering my three questions about My Best Buy Rewards

    Hello kre1997,
    Those are three great questions!  Let me see if I can help provide answers.
    As long as the certificates are valid, you can apply two to a single purchase.
    A certificate can be applied to a pre-order, but only on BestBuy.com.
    The main exclusion is the purchase of gift card, but there are a couple others and you can those here.
    Thank you for posting to the forum, and please let me know if you have any other questions.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • What will happen to reward certificate once items are returned?

    I bought 2 ipads and few other items during thanksgiving holidays and in early december I received $15 reward certificate, i haven't used them until now.
    I returned one of the ipads once after the reward certificate issued. My question is what will happen to reward certificate now? Is the $15 reward certificate still valid? What will happen if I use it now, will my account be with negative reward point balance? Will be credit card be charged for the reward points amount for the return items?

    Hi wincitycusotmer,
    Thank you for connecting with us on the forum!
    It would ultimately depend on how many points you were originally awarded for purchasing the iPad and how many points you had in your account when the return was processed.  Here are a couple examples of possible outcomes:
    If you had been awarded 500 points for the iPad and had 700 points in your account, then your balance would drop to 200 points and you would keep the $15 certificate.
    If you had been awarded 500 points and only had 300 points in your account, then the $15 certificate would be cancelled and your points balance would be 550.
    After using the email address you registered with the forum to review your My Best Buy account, it appears the points you had received for purchasing the iPad have already been removed and the $15 certificate is still active.  If you have any additional questions about your account, please feel free to send me a private message and I will see what I can do to help.  A private message can be sent by clicking on the blue button in my signature.
    I hope you have a great day.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Not receiving reward certificates in email

    Hello
    on 11/17/14 my reward point history shows a $15 reward certificate was issued but I've checked all my email and I don't see a single email from Best Buy regarding that.  Are they snail mailed or emailed?  How do I get that certificate I earned?  Thanks for your help and Happy Thanksgiving?

    Good very early morning rhaezor,
    Thank you for taking the time to sign up for the forum!
    All certificates are to be delivered via email; however, it depends on if your email address is up-to-date whether or not you actually receive the email.  I would encourage you to double check your email accounts spam/junk or promotions folder because the certificate may have been sorted into one of those folders.
    You should also be able to view your certificate by logging into your My Best Buy™ account on BestBuy.com. To ensure that you are able access your $15 certificate, I will be sending you a private message.  You can check your private messages logging into the forum and clicking on the little yellow envelope located at the top of the page.
    I hope you have great weekend.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • An order paid with Reward Certificate was never fulfilled. Do I lose my points?

    Hello,
    I placed an order on May, 22.  Total for this order was $17.92 (paid with credit card) + $20 (using reward certificate).  I received an e-mail confirmation saying that my order was shipped a day after that.  I waited two weeks for my order to arrive, which never happened.
    Few days ago I contacted CS by e-mail trying to find out what the issue was, they refunded me the $17.92 only.  They never mentioned what was going to happen with my $20 reward certificate.  Do I lose that?  I don't think that is fair considering it was not my fault that the items never showed up.
    Can someone please shed some light on this?

    Greetings NosajThing,
    Thank you for posting with us! My Best Buy Certificates may take up to a few days (3 – 6) to be credited back on your account when a cancellation happens. I apologize if you haven’t received those points back on the account even after reaching out to us with your concern.
    I took some time to review your order by using your email address on your profile. From what I can see, it seems as though your order was “shipped” and a credit of $17.92 posted back on your credit card.  I would be interested in finding out if the order was lost during delivery and if this was the main reason you had contacted us in the beginning. If so, I would be happy to continue working with you once more details are provided.
    In order to do so, I have sent you a private message. You may view it by logging into the forum and clicking on the envelope in the upper right-hand corner of your screen.  
    Thanks,
    Arian|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Reward Certificate question

    Is it possible to purchase Reward Certificates using a Best Buy gift card? Thanks.

    Hello daniel77733,
    I hope that you enjoyed your weekend.
    The easy answer to your question is no.  A certificate is usually issued when points that have posted to a member's My Best Buy account are converted into a certificate.  There are occasions where we will issue bonus certificates as part of a promotional offer; however, a My Best Buy certificate cannot be purchased using a Best Buy gift card or any other form of payment.  Let me know if you have any other questions.
    Thank you for posting your question and for being a My Best Buy member!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Re: Missing Reward Certificate ($20)

    Hi Derek, I just went into my purchase History for the first time since opening my accaunt and I just noticed that I was issued 
    $15 Reward Certificate  on 8/5/2013, 
    $5 reward certificate on 12/26/ 2013
    and another $5 on 9/02/2014,
    However I have never received email, or got my Rewards Certificates in the mail. Is there anyway I can get my points back or have the certificates reissued?
    Your help is highly appreaciated,
    Thank you,
    Zoe

    Good afternoon Zoe, and welcome to the Best Buy forum,
    The first thing I am going to do is suggest that you check your My Best Buy™ account more often.  There are time restraints and expiration dates that come into play for certain aspects of the program, and if you do not periodically check your account to make sure that points are posting or to see if you have any active certificates, then it can really leave us with limited options down the road.
    A certificate will be automatically issued based on a member's certificate preference, which will default to $5 when a new account is created.  I have changed your certificate preference to $20 so that you can hang onto future points you earn for a longer period of time.  You should receive an email when a certificate is issued; however, since we cannot guarantee the delivery of any emails, that is why we suggest that members login to their account.
    Unless it is noted otherwise on the certificate, a certificate will expire 60 days after it has been issued.  We cannot reissue a certificate once it has officially expired. I am going to send you a private message so that I can go over your account with you and to see if there are any other questions I can help answer.  To check your private messages, you will want to login to the forum and click on the yellow envelope at the top of the page.
    My Best Buy™ - Program Terms
    Thank you for connecting with us and for being a My Best Buy™ member.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Never received $10 Reward Certificate for Shadow of Mordor

    I never received the $10 reward certificate for Shadow of Mordor.

    Hi TheVila,
    Thanks for pre-ordering and purchasing your copy of Shadow of Mordor with us! I hope you're enjoying the game so far.
    We're aware of an issue that's resulted in pre-order bonus certificates for this title being awarded later than expected. Our My Best Buy team hopes to have a solution in place soon, so I'd encourage you to keep an eye on your account on BestBuy.com over the next week for updates.
    Thank you for your patience and understanding!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • $10 reward certificat​e for Shadow of Mordor.

    I am hoping that the string of errors that I have encountered does not prevent me from getting the reward certificates that should come with pre-ordering Shadow of Mordor. Let me start my adventure with this....
    On August 6th, I preordered Shadow of Mordor, along with two other games, on the same reciept. Now, I wanted Shadow of Mordor for my PS4 and the other two for Xbox One. I didn't pay attention and the checkout person made all 3 of them for the Xbox One. After I noticed I told her about the mistake and she assured me that I can still use it for the PS4 version and that my reward certificates wouldn't be affected. Okay, so I bought into that.
    When I went to purchase Shadow of Mordor on September 30th I was assured again that it would be okay. Now, I thought I had nothing to worry about....but as I looked at the reciept yesterday I just noticed that the customer service person never used the pre-order credit towards the game....sigh. I didn't notice at the time because I used some reward certiciates, the gamers club discount, and a gift card. I didn't do the math in my head because I was rushing and just got off work. 
    Is there anything I can do to get the $10? What happens to my unused pre-order credit now that the game has been released? I don't lose it do I? Any help is greatly appreciated. 

    Hi ZombieSpaceLord,
    I greatly appreciate multiple games at Best Buy! I do however apologize as it sounds like there may have been a mix up with which versions of each game you wanted. I’m happy to hear that we were able to get you the correct versions upon the release dates! With that said, it’s understandable that you’d be concerned about the $10 Reward Certificate for pre-ordering Shadow of Mordor and I’ll gladly assist here.
    I’ve located your final sales receipt using your email address on file for the forums and I’m going to send you a private message with some specifics about your purchase. Make sure you’re logged into your account and click the small envelope on the top right of the screen to view your inbox.
    I’ll be reaching out to you shortly!
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

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