1000 points redeemed, $20 reward cert missing?

Today 1000 points were automatically redeemed on my account but the $20 cert is still missing. Looking for help please!

Hi Sharkey1337,
I hope you had a great weekend.
A certificate should generally be available within minutes of the points being converted; however, if for some reason a certificate is not available right away, then it should be within 24 hours.  I pulled up your My Best Buy account and I do see that you currently have an active $20 certificate.  Please send me a private message if you are still unable to access that certificate, by clicking on the blue button in my signature, and I will see if I can provide you with the certificates 10 digit ID.
Thank you for posting to the forum and for being a My Best Buy member!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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