1020 There is no lock for ringer volume level, but...

Earlier today I posted in this Community regarding the Subject issue. Received good reply and marked it as a Solution. Had additional thoughts so I'm doing this new Post. Same Subject as before. I had asked if it's possible to LOCK the ring volume, at 10 for example, it's loudest, so I can hear it ring no matter what. I've been unpleasently surprised several times when my ringer rings BUT the volume is much much lower, way too low (2 or 3 maybe), way lower from where I had set it, up at (10). So then, I immediately adjust the volume back to 10, where I want it to stay, always. The volume up and down rocker button works fine. Problem is, the unexpexted, surprising and unwanted way very low ringer volume that causes me to MISS SOME CALLS. I have four kids. As a parent, missing calls can be a SERIOUS matter. If I could LOCK my ringer volume at 10 then I'll be happier. For me, thr parent, this tricky too low ringer volume problem is more than an annoying tech glich. What causes this problem, you may ask? The volume goes down without wanting it to do that because that while the phone is unlocked and in any kind of use or even while it is in screen lock mode, the very handling of the phone will sometimes unintendedly, unknowingly, without noticing it, press the down volume part of the volume rocker buttom. After all, the down volume part of the rocker button is the located at the lower end of that rocker and is closer to the center of the phone and close to the power button. That's right where anybody normally holds and works the phone, right there. AND worse yet, it takes only a little bit of pressure to accidently push the down volume rocker button. No wonder the down volume button unwillingly gets pressed alot. Also, unwanted down volume change, by pressing of the volume button, can happen in many ways such as in a pocket, carrying it in your hand, passing the phone around, lots of ways. This unwanted down volume change can and does happen on the 1020 while calling, texting, using apps and even during the screen lock mode, and that is with or without the pass code feature enabled. Only time this can't happen is when the phone is completely off and dark. I've searched the posts and don't find anyone else saying this. That doesn't mean it's not a real problem, like for us parents and others. But I know that what I say is correct, to my knowledge, because today an MS WP Community Moderator and also a Lumina Community contributor agreed with what I'm experiencing. This problem has always happened with my 1020 and my previous 920 always did exactly the same type of low volume TRICK. No updates are causing this problem along the way. It's just now that I got fed up enough to confirm within the Communities that there is NO WAY TO LOCK THE RINGER VOLUME on the 1020. I'm ranting about it to you fellow Lumina users. If you experience this, if it bugs you, if you agree that it's more than a mere tech glich nuisance, that it's causing missed calls for family and business, then please post in on this Lumina Community and demand a fix for it. I'm not a phone software expert but I'll bet that a minor software tweek followed by an update, is easily possible. This fix SHOULD be good for existing Lumina models, not just for future ones. I'm gonna work this. It can happen more surely and quickly if those Lumina users who share my concern will post about it. This post is not a critique nor does it infer defects in software or phones. I just want to peel a layer off this onion.
WJC

SonOfTheSouth wrote:
Also, unwanted down volume change, by pressing of the volume button, can happen in many ways such as in a pocket, carrying it in your hand, passing the phone around, lots of ways.
As far as the phone is locked, the volume key will not function .. so this should not affect the volume level.
SonOfTheSouth wrote:
I'm ranting about it to you fellow Lumina users. If you experience this, if it bugs you, if you agree that it's more than a mere tech glich nuisance, that it's causing missed calls for family and business, then please post in on this Lumina Community and demand a fix for it.
This being a User-to-User forum, what you suggest may not have the indended effect. But, you may add your vote HERE to the most appropriate 'feature request' ..

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HP 4120 Lync Phone Edition - Ringer Volume Level Can Not be controlled when a second call comes in for a workflow

Here is the scenario we are experiencing with our HP 4120 Lync phones running the latest available firmware (4.0.7577.4455)
1) A User has an HP 4120 phone and is a member of a workflow/response group which is setup with attendant routing method.
2) The ringer volume is set to the minimum level by the user
3) When a single call comes in to this user, the ringer volume level works as expected
4) When two calls come in at the same time to this users phone, the ringer volume set by the user is ignored and the ringer plays at Maximum volume.
This is causing disruptions to our office environment as we are unable to reliably control the volume levels of the ringers.
There does not appear to be anything more in the settings/menus of the phones themselves. I am thinking this may be an issue with the firmware, but if anyone else has any suggestions, they would be appreciated.
Thanks!!

Hi,
Did the issue also happen before update to the latest firmware?
Did the issue only happen for Response Group call or also happen for basic calls?
If the issue only happen after updating to the latest firmware, it can be the issue of the firmware.
As there is call delay for Lync IP Phone to be a agent of the Response Group. So you can try to use Lync desktop to instead for better performance.
Best Regards,
Eason Huang
Eason Huang
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Is it possible to "lock" the ring volume setting?

I have set the call ring volume to its highest setting.
However, I guess when handling the phone, my fingers sometimes squeeze down on the volume setting button on the side of the phone and lower the volume back down.
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FB13 wrote:
I have set the call ring volume to its highest setting.
However, I guess when handling the phone, my fingers sometimes squeeze down on the volume setting button on the side of the phone and lower the volume back down.
It is a huge pain.
Is there a way to lock the setting or to disable the volume button?
Thanks.
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I see no way to adjust media volume separately from ringer volume. Is there a way? Is there an app? I turn up the volume while listening to music, but then the ringer becomes too loud. First phone I've seen that doesn't split ringer setting from audio setting.

bn1364 wrote:
The instruction on brochure says that we can manage separately different volumes but on phone seems there is no bar to do it! Anybody know anything?
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1020 There is no lock for ringer volume level, but...

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