1080p apple tv hdmi issues in movie info page.

Hi, anyone have an issue with the latest 1080p device and hdmi issues in the movie previews? With the new hardware I have an issue when I go to a movie preview; the image shifts green and then my tv loses sync. Thanks

It's unlikely to be a compatibility issue with 2 different TV sets, but not impossible - did you use a different HDMI cable with each - if not I'd swap HDMI cables or inputs.
Frankly if it's new I'd just get it exchanged in case you have a lemon - consider compatibility issues if a replacement did the same.
AC

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HT201303 every time i try to write my credit card info to pay for an application, this "Apple Support: Tips for Protecting Your Info" page comes up and I cannot purchase anything. I can just download the free ones. This is really annoying! How do I stop t

every time i try to type in my credit card info to pay for an application, this "Apple Support: Tips for Protecting Your Info" internet page comes up and I cannot purchase anything. I can just download the free ones. This is really annoying! How do I stop this?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Optical output from 1080p Apple TV same audio resolution as hdmi?

Will the new 1080p Apple TV get the same ouput and throughput bitrate from optical connection as the hdmi connection?
Assuming it's 96 Mbps, since that's what a MacBook can do..
Trying to decide whether to connect to receiver using HDMI or optical.

I have gone through FOUR of the new "black box" Apple TVs (and a couple of brand-new HDMI cables). They all have this problem: Lift the unit and the picture goes black. There is clearly a manufacturing defect in the HDMI port for ALL Apple TV units.
Furthermore, it has become apparent that when inadvertently disconnecting HDMI when powered on (or deliberately) it eventually causes the HDMI port to fail completely.
Wonderful!

My 1080p Apple TV intermittently flashes digital snow!

My 1080p Apple TV intermittently flashes digital snow, then black and then back to content when running in 1080p. It seems to do this after it warms up. Once it starts up it continues to do this until I shut it down for the night, or switch to 720p. It does not do this at all when set to 720p.
Apple has replaced it once, so it would be odd to have two hardward failures.
I have swapped HDMI ports and cables.
It does this regardless of content and will do it even when just on the menu. It seems to be heat related.
It is connected to 55" 2012 Panasonic 1080P Plasma TV, My 1080p Blu-Ray is fine.
Thoughts

Thanks Winston,
But I have swapped 3 hi-speed cables, and again, zero issue with 1080p on the Blu-ray. It is interesting that it will work for nearly 20-30 minutes after it has been asleep, but then starts to act up a little, then more, and then constantly until I switch to 720p or let it sleep. Otherwise it is unwatchable.
The material does not alter it. So if rewind, it still flashes snow, then black and then back to content, but in different places within the programming. Sometimes if it stays black too long the tv will say that their is no HDMI device connected.
I know that sometimes handshake issues have to be resolved between manufactures via firmware updates. The TV has only been on the market here for about 5 weeks.
Any other thoughts?

ATV (3rd Gen 1080p) + Netflix website syncing issues?

Hey there!
I recently bought and started using a 1080p Apple TV. One of its main uses is going to be watching things such as Netflix. As great as the quality is and everything, even after watching something beginning to end (credits too), the netflix website doesnt register that I have just finished watching said movie or tv show. It will display in the top right corner under "Recently Watched" but it will have "Resume" and then "0m of ....." Now this is really making a mess of my instant watching activity (not that its a HUGE problem) but does anybody know why it does this, and why it doesn't seem to sync properly? It syncs fine from everything else such as Computer / xbox 360, just not the apple tv.
Iv only seen a couple of other people with this same issue and it seems there is yet to be a solution / answer.
Thanks in advance!

Hello Donnie,
Thank you for providing so much information about what is going on with your Apple TV. You have definitely taken some really good steps to isolate the issue. I recommend reviewing the full article listed below, but step 5 specifically stands out to me for the situation you're experiencing:
5. Check Firewall Settings
If you have a firewall enabled in your router or computer, make sure that the firewall is not blocking communication between your computers. Home Sharing uses TCP port 3689 and UDP port 5353 to communicate with shared iTunes libraries.
In addition, Apple TV and Mac computers will use port 123 to set the time automatically. Incorrect date and time on either the computer or Apple TV can cause errors for Home Sharing and connections in general.
If you are unsure whether your router has a firewall or the required ports open, test additional devices or another network to help isolate the issue. If the devices tested work on another home network, it is your router or network configuration.
For Mac OS X, you don't have to edit the port addresses, but make sure the firewall in Apple () menu >System Preferences > Security > Firewall are not set to:
Block all incoming connections
Allow only essential services
If you use another security/firewall software on your computer or router, follow this article or contact the manufacturer or check the documentation on how to open TCP ports 123 and 3689 as well as UDP ports 123 and 5353.
You can find the full article here:
Troubleshooting Home Sharing
http://support.apple.com/kb/ts2972
Thank you for using Apple Support Communities.
Best,
Sheila M.

Specific Apple TV Setup? Rented Movies NO SOUND

Hi Everyone,
I wonder if there this anyone out here who's Apple TV is setup this way:
Apple TV >> HDMI Cable(AV) >> HDTV >> (Audio) Digital Optical Cable >> Home Theatre
I just got my Apple TV for 2 weeks now and set it up the way that is stated above. I have expected that the TV will display the picture of course and stream the audio out through the optical output to my home theatre's digital audio in via the optical cable. The setup works fine navigation through the menus, playing music and watching movie previews except for one BIG thing - it doesn't work when watching a rented movie. There is video on the TV but the audio isn't just going through the Apple TV to the TV and finally to my home theatre.
So I have tried this setup below:
>> HDMI Cable(V)>> HDTV
Apple TV
>> Optical Cable(A)>>Home Theatre
And it works on everything, especially the one that I am having issues with, watching a rented movie. Now I can forget it and keep the setup this way. But I am concerned about having to buy a splitter and another 2 optical cables just to connect other TV audio output to my home theatre which only has 1 digital audio in.(which most if not all systems do).
Now I am confused if there a way to keep my previous setup and make everything work.
Anyone who went through the same trouble? Or knows more? I'd be glad to hear your advice.
Thank you in advance!

I can only think that there may be some setting on the TV that is causing the problem or only Dolby Digital which originates from the TV itself is passed through the optical out.
On the matter of connecting the Apple TV to the receiver, most set ups would have all your devices connected to the receiver by HDMI and then the receiver would pass the video through HDMI to the TV.

Problem with imac and apple tv - can't view movies to buy or rent, tv etc

I also am unable to view youtube and tv trailers to buy as well as movies to buy or rent! My apple tv is now redundant!!!!!
Does anyone know how to email apple in the uk re this problem??????
Does upgrading to snow leopard help?

why did you start a new thread ??
1000flossy wrote:
I also am unable to view youtube and tv trailers to buy as well as movies to buy or rent! My apple tv is now redundant!!!!!
you have a different issue then, sounds like your appletv cannot get access to the internet.
Does anyone know how to email apple in the uk re this problem??????
there's no point emailing apple, as the issue is most likely internal to your network and not a fault with the appletv.
Does upgrading to snow leopard help?
that would have no affect on the appletv being able to access the internet.

Randomly Apple TV can't play Movies/Tv shows and music.

I've seen other people having problems with this issue but with all my searching, have not found an answer and thought I'd share my experience in case someone has a solution or suggestion.
Our cable modem service comes into an access pannel in the bedroom closet. It goes to the Linksys WRT54G router, then to a hub which sends out to all the rooms in our house. Our house is new and pre-wired for ethernet in each room. It comes in the office, goes into another hub and then to the Mac Mini I have and to a NAS Lacie storage drive where all my movies, music and photos are at. We stream everything and only synk photos on the Apple TV.
Over the last couple of days, the Apple TV can't play movies or music for some reason. The errors I get with Movies/TV is "The selected video cannot be played." The format was not recognized. With music the message is "Apple TV cannot play the current song." I know all the movies and music work because a day before I just played I AM LEGEND and it worked perfectly.
I've got a couple of theories and wanted to float them by everyone. I use a Harmony 880 remote and when I select Apple TV, it turns on the ATV and then sets the inputs on the other items. When I'm done and select watch TV, it turns ATV off. Should the ATV stay on all the time? Could this be causing the problem?
I've restarted the ATV, the Mac Mini, the hubs, the cable modem, the router. Nothing brings it back. But if it sits for a while, a couple hours or so, then it's back. However, it just stops playing for no reason and the next day it might not work again.
I'm running iTunes 7.6.2 and I checked the ATV and iTunes and both say they are up to date on their software.
I could really use some help here. The frustrating part is the kids want to watch one of their movies for the 700th time and it won't play many time.
Thanks everyone.
John
I use a Harmony 880 (I believe) remote.

Oops----thinking of the light on the Airport!!! =-)
The status light is gray, so it is not setting off any "alarms", everything else is working, but when I go to watch a movie, rented or owned, it times out and resets itself. I ran a diagnostic and it said everything was working properly, I reset to factory settings and still had the same problem, and even reset the Airport to make sure it was not just the connection.
At a complete loss as to any other ideas to try to get her up and running again. No way am I going anywhere near an Apple Store with all the iPad hype that is out right now!!!!!!

Connecting a new 1080p Apple TV to Component TV

Just purchased a new 1080p Apple TV and want to connect it to my older plasma TV with component inputs. I purchased one of these, http://www.monoprice.com/products/product.asp?c_id=101&cp_id=10114&cs_id=1011410 &p_id=8125&seq=1&format=2, to do the conversion, but I'm not able to get a clear picture. All of the lines are slanted down to the left, like it can't sync. Audio seems to be working OK. I also tried connecting an HDMI DVD player, and that works fine, so the converter is apparently working correctly. Any idea why the Apple TV isn't playing nice with the converter?

it's hit and miss with such "magic" converters
most would also result in no hdcp meaning you would not
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Apple TV mirroring issues even with Mac mini,airport extreme bought at the end of last year,and an iPad 2

Apple TV mirroring issues even with Mac mini,airport extreme bought at the end of last year,and an iPad 2

I have the same issue with ATV3 and iPhone 4S. Everything works properly, no buffering issues when watching netflix, vimeo, youtube BUT when I try mirroring even a small 15sec iPhone movie it stutters and buffers and results to a choppy playback..same with larger mp4 files such as 1-1.5GB, buffers forever and never plays, I just re-encoded the same movie to 700MB and plays perfectly..
Why Apple, why?..so close..I can accept the bigger movie files issue, but not being able to playback properly an iPhone movie is funny..I recorded a movie with lower bitrate through Filmic Pro (Economy mode, up to 16Mbps)
and plays properly.
Is there an upcoming software update going to solve the problem or is it hardware related and therefore not fixable.
Please don't reply with a network related answer, by 2012 we know how to set up our networks and everything else runs flawlessly.
I'll apreciate a fast answer, we love Apple, but if it can't play an iphone movie (or a high quality movie from iTunes) it's just not up to my standards.
Thanks again.
JP

HDMI issues with ATV2

MY ATV2 has HDMI issues since the last update, does not display anything after the Apple logo after a reboot.

Amen, stuff happens.
If you like posts that I make, be sure to click on the star underneath my name. Thanks!

TS1702 I moved country and I can't install apps on my ipad or update my apps.. it's telling me to switch back to british in my appstore.. How do I do that?.. Why doesn't apple fix this issue....?

I moved country and I can't install/purchase new apps, or update my apps.. it's telling me to switch back to british in my appstore.. How do I do that?.. Why doesn't apple fix this issue....?

Hi godavina,
Need a little more info here. You are trying to switch back into the British store? Are you living there now? If not, can you tell us where you are and what you are trying to do?
Thanks,
GB

TS3623 Apple TV3 will not stream movies

My Apple TV3 will not stream movies and it takes a very long time for music to stream from my MacBook. I readjusted the resolution settings and it was the same thing. It gives me an "error occurred loading this content; try again later" message after spending several minutes of buffering after I try to play movies.
I have high speed 15 mbps Mediacom internet, which has never had any issues. I called Mediacom and they said my connectivity was excellent. I have reset my router/modem/AppleTV to no avail. My homesharing is on and I have followed all other recommendations I could find on Apple forums concerning this same issue.
I am going to return this product for a Roku if I am not offerred a solution on the matter.
Apple, I hope you realize this is not an isolated incident.

Annethrax wrote:
My Apple TV3 will not stream movies
From where? Internet or local iTunes library?
Annethrax wrote:
I have high speed 15 mbps Mediacom internet, which has never had any issues. I called Mediacom and they said my connectivity was excellent. I have reset my router/modem/AppleTV to no avail.
Good.
Annethrax wrote:
I am going to return this product for a Roku if I am not offerred a solution on the matter.
Apple, I hope you realize this is not an isolated incident.
I appreciate your frustration, but remember we are fellow users here, and you are not talkingto Apple support directly.
If you are connected via wifi try using ethernet if you can to rule out a wifi issue.
My AppleTVs are very stable with internet or LAN streaming 99% of the time, but since yesterday they have all behaved oddly - weird!
AC

TS1424 I'm having issues downloading movies "err = 3050" ?

I'm having issues downloading movies to my ipod account. The message reads "This computer is already associated with an apple id" It says then has an error code "err = 3050" any idea what this means? I just entered these movie redemtion codes on this computer a few days ago as well as older movie purchaces i have made'

Yes, that worked.
Thanks

Apple tv streaming issues with netflix

Can anyone help ?
I have also used my apple tv for using my netflix streaming, for some reason i can access all the movies but when i click to watch them it states an error has occurred. I have now started using my wii u to access netflix and i have no issues. I havent changed any settings on my apple tv.

Yes, I'm having the exact same issue since the latest update. I thought it was my internet connection but it worked perfectly fine in my ipad and macbook air.
I also have 2 Apple TV's and the problem is in both of them. I really hope apple fixes this issue ASAP.
In the meantime, if you wanna watch your netflix content on your apple tv with good streaming and you have an iPad/iPhone with netflix on it. I recommend Airplay mirroring the iOS device and then opening netflix, it will airplay the video content and the iphone/ipad screen will function as a remote control with all the settings and stuff...its kinda cool...the only bad thing is that you can't turn off the iPad/iPhone screen or it will pause the movie.
i hope this works for you while apple fixes this issue.

1080p apple tv hdmi issues in movie info page.

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