10gb dock connector not configuring

I have a 10gb dock connector ipod and it will not configure to my computer. I have downloaded the latest software to my computer and I know that the USB and firewire points are working correctly.
Whenever I plug my ipod into the computer it is recognised as a storage device but will not configure when I install itunes or when I try to update it. An error message comes up saying 'can't mount ipod'.
Also the file symbol with the exclamation mark appears on my ipod itself but I can manage to put it into disk mode. I have tried the apple help with the five R's but I can't restore or reformat my ipod as the computer does not recognise it and it does not appear in itunes.
Can anyone help please?

"Can't Mount" issues are typically drive letter conflicts in Windows. Find out what drive letter Windows has assigned to the iPod and, if necessary, change it to a different letter.
But it sounds like the iPod may need to be restored at some point.

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