10TB LaCie 5big Thunderbolt2 U drive is not recognized by my iMac OSX 10.9.5.
I purchased a 10TB LaCie 5big Thunderbolt2 U drive. The drive is not being recognized by my iMac OSX 10.9.5. I have talked with Apple support and Lacie and the offer no solutions to this problem.
Warren from Apple support has elevated to their engineers ( Warren, thanks for your help so far )
The thunderbolt bus device tree shows that the device is connected, but the port is closed. Could you please help or advise?
Thank you
Thunderbolt Bus:
Vendor Name: Apple Inc.
Device Name: iMac
UID: 0x0001000A1657FB40
Firmware Version: 25.1
Domain UUID: C2F156F3-5EDF-C753-8A9A-B3E97DB2C5BE
Port:
Status: Device connected
Link Status: 0x2
Receptacle: 1
Port Micro Firmware Version: 2.1.3
Cable Firmware Version: 0.1.18
Cable Serial Number: C4M224400KHDQ4KB2
2big:
Vendor Name: LaCie
Device Name: 2big
Vendor ID: 0x3
Device ID: 0x2
Device Revision: 0x4
UID: 0x000300000F931710
Route String: 1
Firmware Version: 26.1
Port (Upstream):
Status: Device connected
Link Status: 0x2
Port Micro Firmware Version: 0.2.5
Cable Firmware Version: 0.1.18
Cable Serial Number: C4M224400KHDQ4KB2
Port:
Status: Device connected
Link Status: 0x2
Port Micro Firmware Version: 0.2.5
Cable Firmware Version: 1.1.0
2big:
Vendor Name: LaCie
Device Name: 2big
Vendor ID: 0x3
Device ID: 0x2
Device Revision: 0x4
UID: 0x000300000F56DC10
Route String: 301
Firmware Version: 26.1
Port (Upstream):
Status: Device connected
Link Status: 0x2
Port Micro Firmware Version: 0.2.5
Cable Firmware Version: 1.1.0
Port:
Status: Device connected
Link Status: 0x2
Port Micro Firmware Version: 0.2.5
Cable Firmware Version: 0.1.18
Cable Serial Number: C4M247300ZLDQ4KBF
5big Thunderbolt 2:
Vendor Name: LaCie
Device Name: 5big Thunderbolt 2
Vendor ID: 0x3
Device ID: 0xA
Device Revision: 0x3
UID: 0x0003000052124510
Route String: 10301
Firmware Version: 24.1
Port (Upstream):
Status: Device connected
Link Status: 0x2
Current Link Width: 0x1
Cable Firmware Version: 0.1.18
Cable Serial Number: C4M247300ZLDQ4KBF
Link Controller Firmware Version: 0.14.0
Port:
----->>Status: No device connected<<-----
Link Status: 0x7
Current Link Width: 0x1
Link Controller Firmware Version: 0.14.0
No, the drive does not show anywhere:
Last login: Sun Jan 11 17:03:41 on console
***-iMac:~ AS$ diskutil list
/dev/disk0
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *1.0 TB disk0
1: EFI EFI 209.7 MB disk0s1
2: Apple_HFS Mac Drive 999.3 GB disk0s2
3: Apple_Boot Recovery HD 650.0 MB disk0s3
/dev/disk1
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *500.1 GB disk1
1: EFI EFI 209.7 MB disk1s1
2: Apple_HFS BACK-UP 499.8 GB disk1s2
***-iMac:~ AS$
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
5big Thunderbolt 2:
Vendor Name: LaCie
Device Name: 5big Thunderbolt 2
Vendor ID: 0x3
Device ID: 0xA
Device Revision: 0x3
UID: 0x0003000052124510
Route String: 10301
Firmware Version: 24.1
Port (Upstream):
------------------------------------>>>Status: Device connected<<<------------------------------
Link Status: 0x2
Current Link Width: 0x1
Cable Firmware Version: 0.1.18
Cable Serial Number: C4M247300ZLDQ4KBF
Link Controller Firmware Version: 0.14.0
Port:
----------------------------------->>Status: No device connected<<-------------------------------
Link Status: 0x7
Current Link Width: 0x1
Link Controller Firmware Version: 0.14.0
iMac, OS X Mavericks (10.9.5)
The system reports a "port" being closed?
Thunderbolt
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