11.2.4 Remote Control vs VNC

I have a problem using the remote control with Zenworks (ZCM 11.2.4.0).
Before Zenworks, we used VNC (3.3.9) for the remote control, but since the agent deployment many workstations are not accessible via ZCC.
I noticed this on the workstations in question :
If we install VNC (official version) in addition to Zenworks, where the Zenworks agent has been installed it will destroy almost every files in C:\Program Files\Novell\ZENworks\bin! As a result, the nzrWinVNC.exe no longer exists and the service 'Novell ZENworks Remote Management powered by VNC' disappeared aswell from the list of running services and therefore I cannot remote control the workstations anymore.
I do not understand this behavior.
Is there any effective way to partially restore the corrupted agent (i.e reinstall the RM missing part)? Or otherwise any method that I can follow.
Thank you.

If the ZCM Agent works EXCEPT for Remote Control try the following.
In the ZCC, go into details of the object in the ZCC and configure that
device to "Not install" Remote Management Components.
Force a Remote Refresh (or have someone do it manually on the device.)
Once the refresh is done, Enable Remote Control Components and refresh
again.
This process will tell the agent to remove and then tell it to install
those components. That may help.
And definitely configure a Remote Control Password via your Remote
Control Policy and give it out to your techs. That way if they prefer
VNC to manage devices, they can still do that w/o installing VNC on the PC.
On 5/20/2014 8:36 AM, fnicol wrote:
>
> The thing is we initially had VNC 3.3.9 before we choose ZCM. On some
> workstations, after the ZCM agent was installed we couldn't use remote
> control with both ZCC and VNC...we still don't know why.
> So our IT workers told the users to launch the VNC3.3.9.exe located on
> our network folder in order to get it running as it was before Zenworks.
> But as I explained, this operation deleted numerous files in the Novell
> Zenworks folder, including all remote control files. On those computers
> we can use VNC again but that's it.
> I know it was a mistake from our part, ideally we don't want to use any
> other remote control software (such as VNC, Teamviewer, etc...) except
> for Zenworks remote control (through ZCC).
> Now we have workstations impossible to access to and the only solution
> is to tell users what to do, which can be a bit tedious sometimes. That
> is why I'd like to know a way to recover all the files missing in
> "C:\Program Files\Novell\ZENworks\bin" so that it is working again.
>
> I hope I explained myself well and you can give me the help needed.
>
>
Craig Wilson - MCNE, MCSE, CCNA
Novell Technical Support Engineer
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.

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This was meant for another group. Please disregard... unless you have a
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# Novell Inc.
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"Blandon Ray" <[email protected]> wrote in message
news:rubKd.2338$[email protected]..
> [email protected] wrote:
>>
>> Sure, give them Zen Workstation Browser. (zenwsbrowser.exe)
>
> I've had a lot of trouble getting this thing to work. It seems to have
> problems reading its INI files correctly - for instance, the IP address
> of the remote computer is stored in RemAgent.ini - zenwsbrowser.exe won't
> start if you leave it blank, but if you specify an IP, it always controls
> the same workstation no matter what you do. So far I have yet to see it
> work as advertised.
>
> This is a major missing piece of Zenworks as a remote control solution,
> and it's been holding up my effort to get our helpdesk techs to use Zen
> instead of VNC.
>
> If anyone actually has this (or any other non-C1 remote control program)
> working 100% I'd be interested in hearing from you...
>
> Blandon

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Last edited by runical (2015-04-03 11:31:02)

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Hi!
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Originally Posted by NovAlf
Hi!
Well, ZCM 11.2.1, Windows 7. Noticed that Remote Control via ZCC is ... strangely slow when user is logged in. On CAD screen it's ok. Well, this is first W7 device in zone, haven't noticed such a thing on WXP.
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11.2.4 Remote Control vs VNC

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