-110 Error in Mail

OK, I'm setting someone up with a mail account, they have all the details correct but when the try to collect from the pop box they get a -110 error. I've tried all the same settings on my mac and it works fine, I'm on a G5 and they are using a powerbook, both on OS X - I'm pretty lost for what the problem is - as the account works on my machine and over webmail....

that's the page but actually log in on that page to your mail and not use windows mail just to make sure it is working before checking to see if you have an error setting up windowds mail.  sometimes it can be 3/4 days after your broadband account goes live
I use windows live mail to pick up and send my btinternet mail without a problem
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