11i Pre-Upgrade with MW

Using the Maintenance Wizard (MW), at the "Apply Merged patch to the APP node - Part 1" step there is the following message: "NOTE: You must *still* review the readmes for each of these patches to perform any manual or conditional steps. "
If MW merged the patches A, B, C and after B I have a manual step to do (is written in the readme.txt of the patch B) ... how can Maintenance Wizard merge these 3 patches ? in this case, how could I apply the merged patch with MW ? When I have to do the manual step ?
Thanks,
Paul

Paul,
Good question, and one I have not been asked before!
If there are manual steps to be done, you should be performing them right after the merged patch is done applying.
I suppose there is the REMOTE possibility that patch C (in your example) is looking for data that is generated by doing the manual steps of patch B. However, we have not come across any situations like that.
If we did, we would pull patch B out of the merging bucket and hardcode a step for it prior to any of the merges.
Hope that's clear. Good luck on your upgrade!
-Vikki
Product Manager for the Maintenance Wizard

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    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
    INFO: Requested service : Cisco Desktop Recording Service, service in response : Cisco Desktop Recording Service
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
    INFO: Total service count : 2
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
    INFO: IP Address : 172.30.30.4, state : 2
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
    INFO: IP Address : 172.30.30.5, state : 0
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendSvcSnapshotReq
    INFO: Sending {Req = ENABLE_SNAPSHOT_REQ,  service = Cisco Desktop VoIP Monitor Service }
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
    INFO: Response header is :  { Msg Len : 53 , Msg Type : ENABLE_SNAPSHOT_CONF }
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
    INFO: Requested service : Cisco Desktop VoIP Monitor Service, service in response : Cisco Desktop VoIP Monitor Service
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
    INFO: Total service count : 2
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
    INFO: IP Address : 172.30.30.4, state : 2
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processSnapshotResponse
    INFO: IP Address : 172.30.30.5, state : 0
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager checkMaster
    INFO: Querying engine master and DB  publisher node.
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendRegMasterListener
    INFO: Sending {Req = REG_MASTER_LISTENER, masterName = CRS Engine }
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
    INFO: Response header is :  { Msg Len : 16 , Msg Type : REG_MASTER_CONF }
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processMasterResponse
    INFO: Master service name in the response : CRS Engine
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processMasterResponse
    INFO: Master IP address in the response : 172.30.30.4
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendRegMasterListener
    INFO: Sending {Req = REG_MASTER_LISTENER, masterName = CRS SQL Server - Historical }
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
    INFO: Response header is :  { Msg Len : 33 , Msg Type : REG_MASTER_CONF }
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processMasterResponse
    INFO: Master service name in the response : CRS SQL Server - Historical
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processMasterResponse
    INFO: Master IP address in the response : 172.30.30.4
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager checkMaster
    INFO: Engine master node = 172.30.30.4, DB publisher = 172.30.30.4
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager checkLicense
    INFO: Validating the license info.
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendChkoutLicenseRequest
    INFO: Sending {Req = CHECKOUT_LICENSE_REQ,  license = IVR_ENHANCED }
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
    INFO: Response header is :  { Msg Len : 18 , Msg Type : CHECKOUT_LICENSE_CONF }
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicChkoutResponse
    INFO: Requested license : IVR_ENHANCED, License in response : IVR_ENHANCED
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicChkoutResponse
    INFO: License checkout : true
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendLicenseRequest
    INFO: Sending {Req = GET_LICENSE_REQ,  license = PRE_SEAT }
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
    INFO: Response header is :  { Msg Len : 14 , Msg Type : GET_LICENSE_CONF }
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicenseResponse
    INFO: Requested license : PRE_SEAT, License in response : PRE_SEAT
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicenseResponse
    INFO: License Count : 5
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendChkoutLicenseRequest
    INFO: Sending {Req = CHECKOUT_LICENSE_REQ,  license = WARM_STANDBY }
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
    INFO: Response header is :  { Msg Len : 18 , Msg Type : CHECKOUT_LICENSE_CONF }
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicChkoutResponse
    INFO: Requested license : WARM_STANDBY, License in response : WARM_STANDBY
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicChkoutResponse
    INFO: License checkout : true
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator sendLicenseRequest
    INFO: Sending {Req = GET_LICENSE_REQ,  license = IVR_PORTS }
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processResponse
    INFO: Response header is :  { Msg Len : 15 , Msg Type : GET_LICENSE_CONF }
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicenseResponse
    INFO: Requested license : IVR_PORTS, License in response : IVR_PORTS
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator processLicenseResponse
    INFO: License Count : 10
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager checkLicense
    INFO: License Package = Cisco Unified CCX Premium, SeatCount = 5, HA = true, IVR Ports = 10
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager checkLicense
    INFO: ## License package is Express
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.cvd.CVDCommunicator close
    INFO: Closing the CVD connection.
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.export.ExportManager checkProxy
    INFO: Checking the proxy configurations.
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isManualProxyEnabled
    INFO: Proxy Enable Reg Value : dword:00000000
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isManualProxyEnabled
    INFO: Manual proxy NOT enabled.
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isAutoProxyEnabled
    INFO: Proxy Auto Config URL : null
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isAutoProxyEnabled
    INFO: Proxy Auto Config NOT enabled.
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
    INFO: Checking the Java proxy settings.
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
    INFO: Querying applicable proxies for the protocol => "http"
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
    INFO: Applicable Proxies : [DIRECT]
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
    INFO: Querying applicable proxies for the protocol => "https"
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
    INFO: Applicable Proxies : [DIRECT]
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
    INFO: Querying applicable proxies for the protocol => "ftp"
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
    INFO: Applicable Proxies : [DIRECT]
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
    INFO: Querying applicable proxies for the protocol => "gopher"
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
    INFO: Applicable Proxies : [DIRECT]
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
    INFO: Querying applicable proxies for the protocol => "socket"
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
    INFO: Applicable Proxies : [DIRECT]
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.util.proxy.ProxyUtil isJavaProxyEnabled
    INFO: Java Proxy NOT enabled.
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter <clinit>
    INFO: Cisco Unified CCX root directory : c:\progra~1\wfavvid
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter isMMStarted
    INFO: Manager Manager is NOT started
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
    INFO: Creating the Windows URL classloader params
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter createParams
    INFO: Raw URLClassloaderParams : "Editor Class Loader";{0}\CiscoManagerManagerImpl.jar;com.cisco.manager.impl.ManagerManagerImpl;-property;{1};{2};{3};{4};-rootdir;{5};com.cisco.ccx.w1.config.mgr.MMInitLock
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
    INFO: URLClassloaderParams : "Editor Class Loader", c:\progra~1\wfavvid\lib\CiscoManagerManagerImpl.jar, com.cisco.manager.impl.ManagerManagerImpl, -property, application.MCET.properties, -nokeepalive, -rootdir, c:\progra~1\wfavvid, com.cisco.ccx.w1.config.mgr.MMInitLock
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
    INFO: Redirecting the ManagerManagerImpl output
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
    INFO: Invoking the ManagerManagerImpl using the URLClassloader
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.URLClassLoader main
    INFO: Invoking the URLClassLoader
    May 4, 2015 2:15:57 PM com.cisco.ccx.w1.config.mgr.URLClassLoader convertToURL
    INFO: *** Adding classpath: c:\progra~1\wfavvid\lib\CiscoManagerManagerImpl.jar, URL = file:/c:/progra~1/wfavvid/lib/CiscoManagerManagerImpl.jar
    May 4, 2015 2:15:58 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
    INFO: ManagerManagerImpl initialization completed and waiting for the MMInitLock(Startable class to get invoked)
    May 4, 2015 2:15:59 PM com.cisco.ccx.w1.config.mgr.MMInitLock start
    INFO: Inside the startable class
    May 4, 2015 2:15:59 PM com.cisco.ccx.w1.config.mgr.MMInitLock start
    INFO: Notifying the object waiting for the mutex
    May 4, 2015 2:15:59 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
    INFO: Config framework started completely.
    May 4, 2015 2:15:59 PM com.cisco.ccx.w1.config.mgr.ConfigManagerStarter initMM
    INFO: Restoring the Outputstream if -redirect is enabled
    May 4, 2015 2:15:59 PM com.cisco.ccx.w1.export.cl.CLMigration getAllNodeIPs
    INFO: Cluster IP addresses are, 172.30.30.5, 172.30.30.4
    May 4, 2015 2:16:00 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
    INFO: CCX Node with IP address 172.30.30.5 is reachable.
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
    INFO: CCX Node with IP address 172.30.30.4 is reachable.
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
    INFO: Getting the node config for UCCX1
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
    INFO: Local node config is NodeConfig[schema=NodeConfig,time=Mon Nov 09 12:55:40 AZT 2009,recordId=-668476853,desc=,node id=1,computer name=UCCX1,ip addresses=172.30.30.4,model=7816I02,nodeGuid={BDF658EF-26F2-4871-8FE4-C508A8AD387E},osArchitecture=X86-based PC,osName=Microsoft Windows Server 2003,osVersion=502,vendor=IBM,installtime=Mon Nov 09 12:55:03 AZT 2009,upgrade time=Mon Nov 09 12:55:03 AZT 2009,ccm colocated=false,deployment type=1,harddisk size=236472,install path=C:\Program Files\wfavvid\]
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
    INFO: Getting all engine node ids.
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager startConfigManager
    INFO: Engine node ids = 2,1
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getInstance
    INFO: Creating the DB Util instance.
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil <init>
    INFO: Loading the net.sourceforge.jtds.jdbc.Driver
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil <init>
    INFO: DB Publisher IP is 172.30.30.4
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil <init>
    INFO: DB CRA Url =  jdbc:jtds:sqlserver://172.30.30.4:4433/db_cra
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil <init>
    INFO: DB CRA Repository Url =  jdbc:jtds:sqlserver://172.30.30.4:4433/db_cra_repository
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil <init>
    INFO: FCRasSvr Url =  jdbc:jtds:sqlserver://172.30.30.4:4433/FCRasSvr
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
    INFO: Getting connection for jdbc:jtds:sqlserver://172.30.30.4:4433/db_cra
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
    INFO: Obtaining new Connection.
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getDbSpaceUsed
    INFO: DB Spaced used for db_cra is 479117312 bytes
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager checkSpace
    INFO: Max allowed DB space=10.00 GB, Used db_cra space=456.92 MB
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
    INFO: Getting connection for jdbc:jtds:sqlserver://172.30.30.4:4433/db_cra_repository
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
    INFO: Obtaining new Connection.
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getDbSpaceUsed
    INFO: DB Spaced used for db_cra_repository is 9175040 bytes
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
    INFO: Getting connection for jdbc:jtds:sqlserver://172.30.30.4:4433/FCRasSvr
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getConnection
    INFO: Obtaining new Connection.
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.db.util.DatabaseUtil getDbSpaceUsed
    INFO: DB Spaced used for FCRasSvr is 6938624 bytes
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager checkSpace
    INFO: Estimating the recording file size.
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.cl.CLMigration getAllNodeIPs
    INFO: Cluster IP addresses are, 172.30.30.4, 172.30.30.5
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.cl.CLMigration getRecordingFolder
    INFO: Recording file location for the node 172.30.30.4 is C:\Program Files\Cisco\Desktop_Audio
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.cl.CLMigration getRecordingFolder
    INFO: Recording folder UNC path for node 172.30.30.4 is \\172.30.30.4\C$\Program Files\Cisco\Desktop_Audio
    May 4, 2015 2:16:01 PM com.cisco.ccx.w1.export.ExportManager getRecSpace
    INFO: Recording folder (*.Raw) size for IP 172.30.30.4 is 0.00 Bytes
    May 4, 2015 2:16:43 PM com.cisco.ccx.w1.export.ExportManager preCheck
    SEVERE: Error while doing Cisco Unified CCX backup pre-check
    com.cisco.lang.IllegalArgumentException: errCode=-1; nested exception is:
        com.ice.jni.registry.RegistryException: Registry API Error 53, '' - 'RegConnectRegistry()'
        at com.cisco.util.RegistryProperties.<init>(RegistryProperties.java:474)
        at com.cisco.util.RegistryProperties.<init>(RegistryProperties.java:408)
        at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRegHandle(CLConfigUtil.java:300)
        at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRecordingsLocation0(CLConfigUtil.java:221)
        at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRecordingsLocation(CLConfigUtil.java:183)
        at com.cisco.ccx.w1.export.cl.CLMigration.getRecordingFolder(CLMigration.java:493)
        at com.cisco.ccx.w1.export.ExportManager.getRecSpace(ExportManager.java:926)
        at com.cisco.ccx.w1.export.ExportManager.checkSpace(ExportManager.java:995)
        at com.cisco.ccx.w1.export.ExportManager.preCheck(ExportManager.java:593)
        at com.cisco.ccx.w1.export.ExportManager.process(ExportManager.java:371)
        at com.cisco.ccx.w1.export.ExportManager.execute(ExportManager.java:263)
        at com.cisco.ccx.w1.export.ui.ProgressScreen$1.run(ProgressScreen.java:80)
        nested stack trace is:
        com.ice.jni.registry.RegistryException: Registry API Error 53, '' - 'RegConnectRegistry()'
        at com.ice.jni.registry.RegistryKey.connectRegistry(Native Method)
        at com.cisco.util.RegistryProperties.<init>(RegistryProperties.java:441)
        at com.cisco.util.RegistryProperties.<init>(RegistryProperties.java:408)
        at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRegHandle(CLConfigUtil.java:300)
        at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRecordingsLocation0(CLConfigUtil.java:221)
        at com.cisco.ccx.w1.export.cl.CLConfigUtil.getRecordingsLocation(CLConfigUtil.java:183)
        at com.cisco.ccx.w1.export.cl.CLMigration.getRecordingFolder(CLMigration.java:493)
        at com.cisco.ccx.w1.export.ExportManager.getRecSpace(ExportManager.java:926)
        at com.cisco.ccx.w1.export.ExportManager.checkSpace(ExportManager.java:995)
        at com.cisco.ccx.w1.export.ExportManager.preCheck(ExportManager.java:593)
        at com.cisco.ccx.w1.export.ExportManager.process(ExportManager.java:371)
        at com.cisco.ccx.w1.export.ExportManager.execute(ExportManager.java:263)
        at com.cisco.ccx.w1.export.ui.ProgressScreen$1.run(ProgressScreen.java:80)
    May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ExportManager destroy
    INFO: Cisco Unified CCX Backup destroy called.
    May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ExportManager destroy
    INFO: Final W1 Config contents [ ConfigMap : {License Seat Count=5, Unified CCX Engine Master=172.30.30.4, Unified CCX Engine Count=2, PUT Run On=172.30.30.4, Engine Node IDs=2,1, PUT Version=1.0 Build 108, OS Version=Windows 2003,x86,5.2, Node ID=1, User Name=Administrator, License Package Type=Cisco Unified Express, Unified CCX Rec Nodes=172.30.30.4, 172.30.30.5, IVR Port Count=10, License Package=Cisco Unified CCX Premium, $$Backup Data Type=W1 Pre Upgrade Backup, JRE Version=1.6.0_13, Unified CCX Mon Nodes=172.30.30.4, 172.30.30.5, Unified CCX Nodes=172.30.30.4, 172.30.30.5, Backup Start Time=Mon May 04 14:15:57 AZST 2015, Host Name=UCCX1, Unified CCX DB Publisher=172.30.30.4}
     ParamMap : {Unified CCX Engine Count=2, node.id=1, IVR Port Count=10}
     AppProperty : {com.cisco.ccx.w1.proxy.enabled=true, w1.stage.alarm=config\alarm, w1.put.instance.nwerr.skip=true, w1.stage.logs=logs, w1.stage.recordings=recordings, com.cisco.ccx.w1.put.retry=5, com.cisco.ccx.w1.put.colors=C8D2DC,F3F3FF, com.cisco.ccx.config.mgr.args=, w1.put.instance.port=13403, com.cisco.ccx.w1.put.lnf=com.sun.java.swing.plaf.nimbus.NimbusLookAndFeel, w1.stage.jtrace=config\jtapi, w1.stage.database=db, w1.stage.config=config, com.cisco.ccx.w1.config.properties=CustomFileClasspath.properties,currency.properties,SubsystemRmCm.properties,TTSProvider.properties,CustomStep.properties,CustomSubsystem.properties,SubsystemEDBS.properties,locale.properties,application.MIVR.properties,system.properties, com.cisco.ccx.w1.cl.timeout=120, com.cisco.ccx.w1.stage.dir=C:\W1-STI, w1.stage.license=7xLicense, w1.stage.calabrio=cl}
     Backup dir : C:\W1-STI ]
    May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ExportManager execute
    SEVERE: Cisco Unified CCX Backup operation failed. ProcessResult = false
    May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ui.JHTMLEditorPane saveStatus
    INFO: Saving the PUT backup status and logs.
    May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ui.JHTMLEditorPane createZip
    INFO: Getting the PUT log files from C:\
    May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ui.JHTMLEditorPane createZip
    INFO: Creating the log archive file C:\PUTLog04-May-15#14-16.zip
    May 4, 2015 2:16:50 PM com.cisco.ccx.w1.export.ui.JHTMLEditorPane saveStatus
    INFO: PUT logs backup completed.
    May 4, 2015 2:16:50 PM com.cisco.ccx.w1.util.CCXUtil printRuntimeInfo
    INFO:
    ===========================
    Available Processors = 2
    JVM Max Memory = 493.06 MB
    JVM Total Memory = 118.88 MB
    JVM Free Memory = 90.53 MB
    ===========================

    The primary reason for this error is when a codec is not installed on the box that your running Windows Media Player from (that is the common knowledge part)...a possible reason for this could be that some wav files are being saved in different formats than others. A quick check to see if there are different CTI port groups configured to use different codec would prove that out. Also...can you play the files on another computer or in a different player like VLC?
    Peace,
    Michael Clendening

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