11th Feb and counting

So my phone line went off sometime during the morning of 11th February (came home for lunch and found it dead) and I'm still sitting here with no phone or internet (BT WiFi hotspot at fair strength has kept me sane, just).
I, like others on here have been constantly ignored, fobbed off, lied to and treated in such a way that if I ran a business and treated my customers this badly I would rightly lose them.
The fault was (after nearly a week) traced by the Openreach engineer to the exchange, to be precise the new street cabinet just outside the exchange. It appears that in installing the new cabinet for future fibre BB the engineers have disconnected my line which used to be DTE and not reconnected it - cheers guys.
Apparently I'm told by the Openreach engineer it's a 'job for the actual BT guys and a specialist as they have to go down the manhole to fix it'. This I was told could take another TWO WEEKS.
To be fair a different engineer (a short scruffy chap) turned up today and was up ladders and poles outside and also had the cover in the pavement up - I went and introduced myself and asked if he would need access to my property to which I received a curt reply of 'no'. Then he carried on working and obviously wasn't the chatty, friendly type. So I left him to it. He returned a while later after presumably going back to the exchange (which is a 2 miniute walk away, if that) with another younger chap. They were there working for another half hour or so then left without a word, also leaving the gate wide open which had been shut when they arrived.
I have been promised 'communication' from BT and have recieved little - two times with an Indian sounding person that was barely understandable and once with an English lady who was friendly but clearly couldn't wait to get off the line!
I was told in one call that I had closed the case and the fault was resolved!!! I nipped that in the bud in no uncertain terms! I have received no more info as to exactly what is going on and I am disgusted at the lack of concern, urgency, communication and generally poor level of service I have received - for a fault on THEIR equipment caused by their own incompetence. I now fear that receiving billing credit for all of this down time will be just as much of a drawn out farce.
Solved!
Go to Solution.

Chris
I haven't read all this thread but what you have said about being BT's reponsability is correct.
Your contract is with BT. It is not with Openreach and as far as you are concerned Openreach have nothing to do with any aspect of your contract with BT. Openreach do not provide you with anything, you do not pay Openreach for anything. You pay for the service from BT.
If you have a problem, regardless of where it is, it is BT's responsibility to you to get it sorted.
If BT have to deal through/with Openreach that is of no concern to you. If BT contract somebody else to install or carry out work on their behalf, that is no concern of yours. It is solely up to BT to sort you out and fulfil their part of the contract to you and supply the service that you pay them for.
They can not say sorry that is Openreach to blame for that. It may well be Openreach are to blame but that is up to BT to sort out with Openreach and not use it as an excuse for poor or bad service.
The sooner that the excuse of Openreach are responsible for the this and BT are not responsible for that is stopped the better.
Responsibility for the product sold to the customer lies in its entirety with the retailer who in this case is BT
Ectophile, you are wrong about the shop being stuck in the middle. Under the Sale of Goods Act it is the retailers responsibility to repair or replace the faulty goods. Again it is of no concern to the customer which company does that. If Assus won't fix it that is the retailers problem not the shop customers.

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Please remember to mark the replies as answers if they help and unmark them if they provide no help, this will help others who are looking for solutions to the same or similar problem.

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2            50          1
3          50          1
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5           50          2
6            50          1
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5 50 2
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已选择8行。
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Hello,
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Hi, Heidi,
HeidiWeber wrote:
Hello,
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Thank you very much
Best regards
Heidi
It's not clear what you want. Perhaps
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Always say what version of Oracle you're using (e.g. 11.2.0.2.0).
See the forum FAQ: https://forums.oracle.com/message/9362002

11th Feb and counting

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