12.0.2 update for Photoshop CS5: Installation failed

The Adobe Application Manager kicks off every day now and tells me there is an update for CS5. It downloads the update and then promptly says"Installation Failed". There is no more information.
I tried running Update from CS5 itself but it just launches Application Manager, again downloads and again gives this message.
There is no information about what failed or why.
I have an i7 processor, over 900GB free on the drive with CS5 and 12GB of RAM. No adobe products are running other than all the background updater stuff they insist on running.
What can I do? I have no idea how to proceed. Google provides no hints other than similar issues with version 11 two years ago where Adobe support states they are going to provide more information on what failed in future versions (I guess maybe version 13?)

Cbolin67
Rant much?
I never said its not a big issue, but I was not the one calling for adobe to fire people. I posted a reply to Safari Dave and was not even addressing you or your issue.
First I would love to point out this is a "USERS" forum. Most everyone here is a user not adobe staff, they come to try to help people like you with issues simply because they are good people who like to help others.
Biggest issues "support" has with software "users" are people like you.
Absolutly no understanding.
You rant that things do not work and are very short tempered about it.
Most of the time resistent to provide accurate and complete information and unwilling to take the steps they recommend.
People think they (support people) should just know exactly how to fix what is broken. and thats as rediculous as going to the doctor and saying fix me then complaining when he does not know what is wrong.
take a chill pill.

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ERROR: 5 Command ARKPatchCommand failed.
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5_2.0.1_AdobeCSXSInfrastructure2-mul: Install failed
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START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 3.0.122.0
OSX version: 10.5.8
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 55 miliseconds (0.055 seconds)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: /Users/dledingham/Library/Caches/Adobe/AAMUpdater/AdobeCSXSInfrastructureCS5-2/2.0.1
Updating media info for: {273F2A32-EC95-4AF7-BF26-EF4A57368DC9}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: CSXSInfrastructure
Path: /Users/dledingham/Library/Caches/Adobe/AAMUpdater/AdobeCSXSInfrastructureCS5-2/2.0.1/payl oads/AdobeCSXSInfrastructure2-mul-050810112728/AdobeCSXSInfrastructure2-mul-050810112728.d mg
-------------------- END - Updating Media Sources - END --------------------
[       0] Tue Aug 24 11:08:54 2010 INFO
Supported RIBS version range: [0.0.66.0,3.0.122.0]
----------------- CreatePayloadSession: machine is x86 ---------------
[       0] Tue Aug 24 11:08:55 2010 INFO
______ Verify Dependency Subscribers ______
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {273F2A32-EC95-4AF7-BF26-EF4A57368DC9} Adobe CSXS Infrastructure CS5_2.0.1_AdobeCSXSInfrastructure2-mul is: false
Action string for {273F2A32-EC95-4AF7-BF26-EF4A57368DC9} Adobe CSXS Infrastructure CS5_2.0.1_AdobeCSXSInfrastructure2-mul is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: /Library/Application Support/Adobe/CS5ServiceManager
::START TIMER:: [System check :{273F2A32-EC95-4AF7-BF26-EF4A57368DC9}]
In InstallPreSystemCheckProc
Custom action return code: 0
:: END TIMER :: [System check :{273F2A32-EC95-4AF7-BF26-EF4A57368DC9}] took 2 miliseconds (0.002 seconds)
[       0] Tue Aug 24 11:08:56 2010 INFO
Payloads passed preflight validation.
Call PreSession Custom Hook
::START TIMER:: [Pre session :{273F2A32-EC95-4AF7-BF26-EF4A57368DC9}]
In InstallSessionOpenProc
Custom action return code: 0
:: END TIMER :: [Pre session :{273F2A32-EC95-4AF7-BF26-EF4A57368DC9}] took 0 miliseconds (0 seconds)
Calling the custom action code for pre-install for payload {273F2A32-EC95-4AF7-BF26-EF4A57368DC9}
::START TIMER:: [Pre payload :{273F2A32-EC95-4AF7-BF26-EF4A57368DC9}]
In PrePayloadInstallProc
Custom action return code: 0
:: END TIMER :: [Pre payload :{273F2A32-EC95-4AF7-BF26-EF4A57368DC9}] took 0 miliseconds (0 seconds)
::START TIMER:: [Payload Operation :{273F2A32-EC95-4AF7-BF26-EF4A57368DC9}]
[       1] Tue Aug 24 11:08:56 2010 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
[       1] Tue Aug 24 11:08:57 2010 INFO
CustomizedPatch property not found in database
Beginning installation for payload at /tmp/.tempdirfBtHyPlu/Install.db
[       1] Tue Aug 24 11:08:57 2010 ERROR
5 Command ARKPatchCommand failed.
[       1] Tue Aug 24 11:08:57 2010 INFO
Completing installation for payload at /tmp/.tempdirfBtHyPlu/Install.db
[       0] Tue Aug 24 11:08:58 2010 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{273F2A32-EC95-4AF7-BF26-EF4A57368DC9}] took 2093 miliseconds (2.093 seconds) DTR = 1.91113 KBPS (0.00186634 MBPS)
User specified overrideFile:
Calling the ROLLBACK custom action code for pre-install for payload {273F2A32-EC95-4AF7-BF26-EF4A57368DC9} Adobe CSXS Infrastructure CS5_2.0.1_AdobeCSXSInfrastructure2-mul
::START TIMER:: [Pre payload :{273F2A32-EC95-4AF7-BF26-EF4A57368DC9}]
In PrePayloadInstallProc
Custom action return code: 0
:: END TIMER :: [Pre payload :{273F2A32-EC95-4AF7-BF26-EF4A57368DC9}] took 0 miliseconds (0 seconds)
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was removed. ARP estimated size 0KB
[       0] Tue Aug 24 11:09:00 2010 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[       0] Tue Aug 24 11:09:00 2010 ERROR
The following payload errors were found during install:
- Adobe CSXS Infrastructure CS5_2.0.1_AdobeCSXSInfrastructure2-mul: Install failed
[       0] Tue Aug 24 11:09:00 2010 INFO
Call PostSession Custom Hook
::START TIMER:: [Post session :{273F2A32-EC95-4AF7-BF26-EF4A57368DC9}]
In InstallSessionCloseProc
Custom action return code: 0
:: END TIMER :: [Post session :{273F2A32-EC95-4AF7-BF26-EF4A57368DC9}] took 0 miliseconds (0 seconds)
:: END TIMER :: [Total Timer] took 12276 miliseconds (12.276 seconds) DTR = 0.977517 KBPS (0.000954607 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
ERROR: 5 Command ARKPatchCommand failed.
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5_2.0.1_AdobeCSXSInfrastructure2-mul: Install failed
Search the same string above to find when the error occured.
Exit Code: 7 - Unable to complete Silent workflow
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Hello Vineet,
I did a complete uninstall (including the CS5 Clean Tool) and reinstalled MC CS5. I ran the updater and everything seems to have updated properly. Thanks for your help. I was holding off on the reinstall because of the time involved with reconfiguring the apps, reinstalling plugins, etc.
Looking at the installer log, there appears to be some permissions related entries that were not present in logs of the failed installs. Here is the relevant section of the log.
::START TIMER:: [Post payload :{273F2A32-EC95-4AF7-BF26-EF4A57368DC9}]
In PostPayloadInstallProc
Logged in userid (501)
Changed Owner of '/Users/dledingham/Library/Application Support/Adobe/CS5ServiceManager' to '501'
Changed Owner of '/Users/dledingham/Library/Application Support/Adobe/CS5ServiceManager/cache' to '501'
Changed Owner of '/Users/dledingham/Library/Application Support/Adobe/CS5ServiceManager/configuration' to '501'
Changed Owner of '/Users/dledingham/Library/Application Support/Adobe/CS5ServiceManager/extensions' to '501'
Changed Owner of '/Users/dledingham/Library/Application Support/Adobe/CS5ServiceManager/logs' to '501'
Changed Owner of '/Users/dledingham/Library/Application Support/Adobe/CS5ServiceManager/preference' to '501'
Changed Owner of '/Users/dledingham/Library/Application Support/Adobe/CS5ServiceManager/StageManager' to '501'
Custom action return code: 0
:: END TIMER :: [Post payload :{273F2A32-EC95-4AF7-BF26-EF4A57368DC9}] took 3 miliseconds (0.003 seconds)
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was added. ARP estimated size 1053KB
[       0] Wed Sep 1 12:51:48 2010 INFO
Successfully installed 1 component:
- Adobe CSXS Infrastructure CS5_2.0.1_AdobeCSXSInfrastructure2-mul
Total components repaired: 0
Total components removed: 0
Call PostSession Custom Hook
::START TIMER:: [Post session :{273F2A32-EC95-4AF7-BF26-EF4A57368DC9}]
In InstallSessionCloseProc
Custom action return code: 0
:: END TIMER :: [Post session :{273F2A32-EC95-4AF7-BF26-EF4A57368DC9}] took 0 miliseconds (0 seconds)
:: END TIMER :: [Total Timer] took 11917 miliseconds (11.917 seconds) DTR = 58.404 KBPS (0.0570351 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 0 warning(s)
Exit Code: 0 - No error
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
I did run a permissions repair using the Disk Utility before downloading and installing the updates. I don't know if that helps, but I thought I'd include it.
Thank you,
Daniel Ledingham

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