12" battery replacment program--battery never arrived

Does anyone know how I can contact apple's battery replacement program to let them know my replacement battery never arrived? I am overseas and cannot use the 800 contact numbers.
Thank you
G4 dual 800 Mac OS X (10.2.x)

Go to the main Apple site, and use the drop down menu at the bottom of the page to change the country to the one you are currently residing in. Then click "Contact Us" and you should find a number to call.
Out of curiosity, how long did you wait? It took mine forever to reach me-maybe a month and a half.
PowerBook G4 12" 1.33GHz (cd burner only version) Mac OS X (10.3.9)

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I received my box for the iPod Nano replacement program, but never sent it in. Can I request a new request or still send the box?

Does anyone know if I can request a new service request or anything?

I've tried this but it says there has already been a request filed. Also, I can't find any way to contact support for this issue.

HP Notebook PC Battery Pack Recall/Replacement Program

The U.S.
Consumer Product Safety Commission announced on May 14, 2009 that Hewlett
Packard is recalling certain notebook computer batteries due to fire hazard
(see press release below for affected models).
Consumer
Contact: For
additional information, visit the HP Battery Replacement Program Web site at http://www.hp.com/support/BatteryReplacement
or call (800) 889-2031 between 7 a.m. and 7 p.m. CT Monday through Friday.
From
http://www.cpsc.gov/cpscpub/prerel/prhtml09/09221.html
NEWS from CPSC
U.S. Consumer Product Safety
Commission
Office of Information and Public Affairs
Washington, DC 20207
FOR IMMEDIATE RELEASE
May 14, 2009
Release # 09-221
Firm’s Recall
Hotline: (800) 889-2031
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908
HP
Recalls Notebook Computer Batteries Due to Fire Hazard
WASHINGTON,
D.C. - The U.S. Consumer Product Safety Commission and Health Canada, in
cooperation with the firm named below, today announced a voluntary recall of
the following consumer product. Consumers should stop using recalled products
immediately unless otherwise instructed.
Name of
Product: Lithium-Ion
batteries used in Hewlett-Packard and Compaq notebook computers
Units: About 70,000
Importer:
Hewlett-Packard
Co., of Palo Alto, Calif.
Hazard: The recalled
lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.
Incidents/Injuries:
The firm
and CPSC are aware of two reports of batteries that overheated and ruptured,
resulting in flames/fire that caused minor property damage. No injuries have
been reported.
Description:
The
recalled lithium-ion rechargeable batteries are used with various HP and Compaq
notebook computers. Models that can contain a recalled battery include:
HP Pavilion
Compaq Presario
HP
HP Compaq
dv2000
dv2500
dv2700
dv6000
dv6500
dv6700
dv9000
dv9500
dv9700
A900
C700
F700
V3000
V3500
V3700
V6000
V6500
V6700
G6000
G7000
6720s
The notebook
model is located at the top of the service label on the bottom of the notebook.
Batteries that can be subject to the recall will have one of the following bar
code labels (^ in the code can be any letter or number):
62940^^AXV^^^^
65033^^B7U^^^^
65033^^B7V^^^^
65033^^BGU^^^^
65035^^B7U^^^^
65035^^B7V^^^^
65035^^BGU^^^^
65035^^BGV^^^^
67059^^V8U^^^^
67059^^V8V^^^^
Sold at: Computer and electronics
stores nationwide, hp.com and hpshopping.com from August 2007 through March
2008 for between $500 and $3000. The battery packs were also sold separately
for between $100 and $160.
Manufactured
in: China
Remedy: Consumers should
immediately remove the recalled battery from their notebook computer and
contact HP to determine if their battery is included in the recall and to
request a free replacement battery. After removing the recalled battery from
their notebook computer, consumers may use the AC adapter to power the computer
until a replacement battery arrives. Consumers should only use batteries
obtained from HP or an authorized reseller.
Consumer
Contact: For
additional information, visit the HP Battery Replacement Program Web site at http://www.hp.com/support/BatteryReplacement
or call (800) 889-2031 between 7 a.m. and 7 p.m. CT Monday through Friday.
Matthew|Community Advocate | Best Buy® Corporate
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Solved!
Go to Solution.

Thank you to all who have read this post so far. Please continue to contact HP directly using the above information.
Matthew|Community Advocate | Best Buy® Corporate
Visit our Channel on
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My iPhone 5's serial number isn't eligible for iPhone 5 battery replacement program, but clearly has battery problem. Help?

I was relieved and not at all surprised to find out that Apple was recalling certain iPhone 5s for battery replacement. I was sure mine was one affected. (My battery doesn't last more than 4-5 hours after a full charge at normal use.)
Having entered my serial number on this page: https://ssl.apple.com/support/iphone5-battery/ I was told that my phone wasn't eligible.
I sincerely think my phone has a defective battery and that the range of serial numbers should be broadened beyond what Apple calls a "very small percentage of iPhone 5 devices."
Anyone know how I can get Apple to help here?

I have the same problem with a iPhone 5c which was purchased last fall (2013) after the Replacement Program time frame. It drains with minimal use.
We have several iPhone4's, 2-3 years old, which have never had this issue.
From reading all of these responses/questions, Apple really needs to address this issue for all 5's. This is a big problem, when the phone is completely unreliable.

Apple iPod Battery Replacement Program Experiences.

Hello, as you all know apple offers the battery replacement program for 99 dollars (now sixty something dollars). For any of you that have tried it, can you please tell us all a little about how was your experience? did you get a better ipod or a worse one? a refurbished, used or new? scratched or perfect?
please leave a comment on how your experience was with Apple's battery replacement program even if it is a very small one.

I just received my refurbished iPod back yesterday. It looked like new! The engraving was on the back, just like the unit I sent in.
However, the reason I am on the forums today is that when I plugged it in to charge the new battery before synching, I received the familiar "battery with exclamation point" screen. So now I seem to have a clean, new or refurbished unit with the same old problem. Frustrating to say the least.

Ipod nano 2nd gen, 5 years old, has short battery life. Can the battery be replaced? If not, does apple have a replacement program? how much?

Details:
5 year old 2nd Gen Ipod nano only works for an hour the most. Battery may be approaching end of life.
Can this still be replaced? if not, what are my options? Does apple have a replacement program?

Just would like to share with you, my experience with a friend's Nano with a smiliar problem
The battery level could be too low to boot up the OS of the iPod, which even may corrupted (if you see a folder icon).
The best way to fix it, is to connect it with different device other than your PC as it is likely not get charge at all, e.g.
1. car charger
2. ac charger
3. ipod speaker dock system
4. using firewire cable
5. with a Mac computer
The key is to charge the battery level up to the minimum for you to put your Nano into disk mode
http://docs.info.apple.com/article.html?artnum=93651
once you see the "tick" mark, connect it with a computer, and try to do a Restore for your iPod. In case you still do not manage to get your iPod to be recognized by a PC, I am afraid you have to connect it with a Mac, very likely it will allow you to do a Restore as I did last night

Turning Off The Alert - Notebook PC Battery Replacement Program Alert in Health Check.

I want to turn off the Notebook PC Battery Replacement Program Alert in Health Check. It continues to alert me for months now. This is driving me batty since I have checked it 3 times and it is not included in the recall! I have a HP Pavillion dv6000 running Windows Vista Home Premium Edition. Any help to turn this darn alert off permanently would be very helpful. Thanks.

Thank you to all who have read this post so far. Please continue to contact HP directly using the above information.
Matthew|Community Advocate | Best Buy® Corporate
Visit our Channel on
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Battery replacement program

I bought an iphone5 at NY in 2012, which fit your battery replacement program.
But I'm in China now, please kindly advice me how and where can I change the battery?
Thanks a lot!

Dear Nana2428
Can you fix your problem now? I have the same problem with you. I bought iPhone5 from Canada but I'm living in Thailand. So they refused to took my phone in the programs. If you can replace your phone, please give me some advice to do. My phone is really in trouble now
thanks

Warranty/ battery replacement program settlement

I sent in a form last year for the battery replacement program for my ipod and have received no word back. Has anyone else ran into this?

Why don't you call the class action administrator. The phone number is listed in the papers you were given.

What do they do in the battery replacement program?

umm..i have a 4gb blue ipod mini 2nd generation and i bought it on febuary 2005, which i think when the ipod mini second generation came out..and i think my battery is starting to die..so i was thinking..what r they gonna do with it in the battery replacement program? are they gonna replace the battery in my ipod? or there just gonna give me another ipod mini or whatever?
Dell Windows XP

Your warranty on the iPod has expired, so this is what Apple say.
"My iPod warranty has expired. What are my service options?
Apple offers two service options for iPods that are no longer within warranty. If your iPod, iPod with color display, U2 iPod, or iPod mini requires service only because the battery’s ability to hold an electrical charge has diminished, Apple will replace your iPod for a service fee of $59, plus $6.95 shipping.
If you own an iPod, and it requires service for any other issue, Apple will replace your iPod for the service fee listed below, plus $6.95 shipping and handling.
iPod $249
iPod Nano & iPod Mini $189
iPod shuffle (1 GB) $89
iPod shuffle (512 MB) $59"
If it's just a battery replacement you require, there are cheaper options if you Google 'iPod mini batteries'.

My iphone 5 is eligible for battery replacement program but I have bought it from a mobile operator in Thailand (my place) since Dec 2012. Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?

My iphone 5 is eligible for battery replacement program but I have bought it from a mobile operator in Thailand (my place) since Dec 2012.
Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?

bsaelao wrote:
My iphone 5 is eligible for battery replacement program
How do you know?
Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?
Follow the instructions here -> https://ssl.apple.com/support/iphone5-battery/
(which is where you should have found out your iPhone is eligible)

I have recently entered my iPhone 5 into the battery replacement program, does apple replace it with a brand new iPhone if it is not damaged?

I have recently entered my iPhone 5 into the battery replacement program, does apple replace it with a brand new iPhone if it is not damaged?

No. I said it would be a refurbished one.
Try looking up refurbished.

The Nokia BL-5C battery replacement program

I have a BL-5C battery with heating problem.
So, I go the official pages:
http://batteryreplacement.nokia.com/batteryreplacement/en/
As the number of requests for battery replacements has declined, the replacement program
will from now on be handled by the Nokia Care.
I followed the website steps.
The pages turn out:
Your battery is among those manufactured by Matsushita between December 2005 and November
2006 and your battery may be replaced. Please call the Nokia Call Center nearest you to get
the replacement battery.
So, I contect Nokia(Macau SAR).
They said the program have been stoped, can't give me any help.
here is a question.
Is the program really turned down?
If it already turned down, what about the begin page?
(the replacement program will from now on be handled by the Nokia Care. )
anyone help? pls?
Message Edited by qooboy on 26-Nov-2008 08:44 AM

I would advise you to contact the Nokia Store in Macau directly:
Chinese: http://www.nokia.com.hk/A4697334
Eng: http://www.nokia.com.hk/A4701001
They should be able to replace your battery.
Best regards,
vandelay
Nokia Support Discussions Administrator
I wrote all my posts from 2005-2011 as an "Admin" for this community. I still work for Nokia as an external consultant, so my rank in all posts is now "Employee".

Out-of-warranty Battery Replacement Program

I have an old Firewire iPod and would like to replace it's battery.
A friend of mine said that really old iPods do not apply for the Out-of-warranty Battery Replacement Program because Apple doesn't replace the battery, but gives a new or a refurbished iPod.
This page ( http://www.apple.com/support/ipod/service/battery/ ) don't say anything about iPod generation and I also heard that old iPods are replaced by new generation iPods.
I like my Firewire iPod, but i would like to know what really happens in this program, coz i only would replace it for the video or nano ipod. Not any other iPod generation between these and the one i have would please me.

I'm in Brazil and i'm going to the US in two weeks. I would like to know that to decide if i take my ipod to do this battery replacement or not.
Apple Brazil didn't give me any information about the Battery Replacement Program. It's only avaliable in a few countries.
Mac OS X (10.4.8)

IPod nano (1st generation) Replacement Program do i get a new ipod or only a new battery?

iPod nano (1st generation) Replacement Program: do i get a NEW ipod or only a new battery?

Finally got a message stating my replacement has shipped. Been pending since 12-2. Looked up the new serial number givin to me in the email and it's a 6th generation model!! Confused, thought we were getting Gen1's??...Don't really care for the new design, but oh well, pleasantly surprised by this!!

12" battery replacment program--battery never arrived

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