12 days and counting without bt broadband!

We have never had great broadband in our house since moving in 2 years ago - at first bt told us we couldn't have it (the joys of being at the end of a "long line" in the countryside) then eventually they agreed to send us a hub to try - it worked, if not as fast as we would like but better than nothing!  We lost our broadband signal about 12 days ago now.  My husband is now practically on first name terms with call centre staff in India! Who I must say have been helpful and have called back when they said they would and have followed up after engineers visits etc.  BT in Northern Ireland on the other hand have been little of no use whatsoever!  They tried to resolve the issue remotely at first, then engineers were to call at our house - they didn't appear despite me waiting in, but then we got a call to say it was working - it wasn't!  2 days later they did call out and changed the box where our line comes in - which apparently fixed it - or not - whatever they did do left us with no phone either!  After further calls from us the phone was back the following day.  We have received several phone calls to say its working when it clearly isn't and were told it would be back on by 5pm yesterday - eh no - last night we were again told they would aim to fix it within 2 days.  I don't consider myself an unreasonable person - but 14 days to fix a fault seems extraordinary in this day and age!  I am amazed at how calm my husband has been during his numerous calls - better he continues to do it than me I might find it difficult to remain so polite at this stage!  Is this normal for bt broadband problems?  Furthermore can I assume we will not be charged for this period or is that something we will need to chase up ourselves again??

Hi Annie1,
Thanks for posting. I'm sorry you're having problems with the connection. I can check what's going on if you wish. Drop me an email with your account details and a link to this post for reference. You'll find the address in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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    Downloaded latest iTunes
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    Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
    Goto 'start -> run' (or click 'windows+r' hotkey)
    Paste the path in the run box and hit enter
    From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
    Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
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    Completely removed iTunes, per tech help instructions, and completely remove iCloud.
    Downloaded latest iTunes
    Reinstalled iTunes.
    Downloaded latest iCloud
    Reinstalled iCloud.
    Logged in to iCloud on PC
    Photo Stream still grayed out on PC iCloud Control Panel.

    I have posted a fix that works for two issues:
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    You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
    https://discussions.apple.com/thread/3811063?tstart=30
    If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
    Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
    Goto 'start -> run' (or click 'windows+r' hotkey)
    Paste the path in the run box and hit enter
    From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
    Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
    Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly.  After you log on control panel again, photostream will not be greyed out.  You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
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    So much for Apples's superior products and customer service.
    Photo Stream works fine between 2 iPhone 4Ss and one iPad2.
    Completely removed iTunes, per tech help instructions, and completely remove iCloud.
    Downloaded latest iTunes
    Reinstalled iTunes.
    Downloaded latest iCloud
    Reinstalled iCloud.
    Logged in to iCloud on PC
    Photo Stream still grayed out on PC iCloud Control Panel.

    I have posted a fix that works for two issues:
    You can't sign onto iCloud Control Panel;  just hangs with a spinning progress wheel forever..
    You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
    https://discussions.apple.com/thread/3811063?tstart=30
    If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
    Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
    Goto 'start -> run' (or click 'windows+r' hotkey)
    Paste the path in the run box and hit enter
    From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
    Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
    Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly.  After you log on control panel again, photostream will not be greyed out.  You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
    ~~Corey

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    Photo Stream works fine between 2 iPhone 4Ss and one iPad2.
    Completely removed iTunes, per tech help instructions, and completely remove iCloud.
    Downloaded latest iTunes
    Reinstalled iTunes.
    Downloaded latest iCloud
    Reinstalled iCloud.
    Logged in to iCloud on PC
    Photo Stream still grayed out on PC iCloud Control Panel.

    I have posted a fix that works for two issues:
    You can't sign onto iCloud Control Panel;  just hangs with a spinning progress wheel forever..
    You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
    https://discussions.apple.com/thread/3811063?tstart=30
    If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
    Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
    Goto 'start -> run' (or click 'windows+r' hotkey)
    Paste the path in the run box and hit enter
    From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
    Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
    Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly.  After you log on control panel again, photostream will not be greyed out.  You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
    ~~Corey

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    Photo Stream works fine between 2 iPhone 4Ss and one iPad2.
    Completely removed iTunes, per tech help instructions, and completely remove iCloud.
    Downloaded latest iTunes
    Reinstalled iTunes.
    Downloaded latest iCloud
    Reinstalled iCloud.
    Logged in to iCloud on PC
    Photo Stream still grayed outon PC iCloud Control Panel.
    Photo Stream doesn't work on PC, only between iOS devices

    I have posted a fix that works for two issues:
    You can't sign onto iCloud Control Panel;  just hangs with a spinning progress wheel forever..
    You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
    https://discussions.apple.com/thread/3811063?tstart=30
    If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
    Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
    Goto 'start -> run' (or click 'windows+r' hotkey)
    Paste the path in the run box and hit enter
    From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
    Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
    Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly.  After you log on control panel again, photostream will not be greyed out.  You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
    ~~Corey

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    Photo Stream works fine between 2 iPhone 4Ss and one iPad2.
    Completely removed iTunes, per tech help instructions, and completely remove iCloud.
    Downloaded latest iTunes
    Reinstalled iTunes.
    Downloaded latest iCloud
    Reinstalled iCloud.
    Logged in to iCloud on PC
    Photo Stream still grayed outon PC iCloud Control Panel.
    Photo Stream doesn't work on PC, only between iOS devices

    I have posted a fix that works for two issues:
    You can't sign onto iCloud Control Panel;  just hangs with a spinning progress wheel forever..
    You CAN sign onto iCloud Control Panel, but things like photostream are greyed out
    https://discussions.apple.com/thread/3811063?tstart=30
    If you have iCloud control panel open, close it. Make sure its not even minimized on your system tray.
    Copy this path to your clipboard: %userprofile%\AppData\Roaming\Apple Computer\Preferences
    Goto 'start -> run' (or click 'windows+r' hotkey)
    Paste the path in the run box and hit enter
    From the folder that is opened, rename 'MobileMeAccounts.plist' out of the way (or you can delete it if want..)
    Restart iCloud control panel and try logging on again. MobileMeAccounts.plist is regenerated the next time you sign out from control panel.
    Apparently MobileMeAccounts.plist is getting screwed up in a couple different ways and prevents this from working correctly.  After you log on control panel again, photostream will not be greyed out.  You will have to reselect your custom path you want to store your pictures unless you just wanted to stick with the default path control panel is set to.
    ~~Corey

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