12 hours and counting to convert a file to pdf?

the file is a .doc word 1997 and has lots of images that are either .tiff or .jpgs it's 103.8 MB, I uploaded the file yesterday - at least I think i did, the site just spun and spun until I finally clicked off of it and then when I went back to my account the file was there. listed as a .doc file in the my files section. I'm not sure if the whole file is there or not, because preview won't work. So I selected it and attempted to convert it to a pdf and again just spinning and spinning, all night long. I'm assuming that nothing is happening. Today I'm attempting to reload the file, I was told that the file was already there and did i want to replace it, so I clicked yes. I'ts been spinning now for at least an hour. How long is this kind of thing supposed to take?
thanks!
Heather

Hi Heather,
I'm so sorry for the lousy experience... no, it shouldn't be taking so very long to upload and then convert files. Can you check to make sure you've got the minimum system requirements for Acrobat.com? You also need a DSL or faster internet connection.
If you have a supported set up and a fast connection, it could be that you're hitting the service at an especially busy time, and if you wait a while and try again, you may have better results.
Instead of using the previewer - which doesn't always work when files have more complex features - could you try downloading your file to see if it was uploaded correctly?
Again, I'm sorry for your experience thus far.
Best,
Michelle

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