12-month prepaid membership & Serial number

I bought Illustrator CC 12-month prepaid membership and accessed
https://redeem.licenses.adobe.com/getserial
to get the serial number, but it failed with error message "
The code you entered is invalid. Please try again."
What can I Do?

Ekojima please try a different web browser. You can find additional details on how to redeem your redemption code at Redemption Code Help.

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Prepaid invalid serial number

I had purchased a student creative cloud 12 month prepaid membership card from office depot only to find that it was an invalid number . Help please.

You have to contact support directly by phone or web chat. There's nothing anyone on this forum can do.
Mylenium

Adobe photoshop CC 12-month prepaid membership from office max

I bought an adobe photoshop CC 12-month prepaid membership from office max. Does that just get me access to creative cloud or will it also give me a download for Adobe photoshop?

Please post the exact link to the page you bought it from.
Benjamin

I downloaded Illustrator trail, employer purchased a 12 month prepaid membership card, no problems, today I updated creative cloud and now illustrator is saying my trail is up!

In March 2015, I downloaded Illustrator trail, few weeks later my employer purchased a 12 month prepaid membership card, loaded in the redeem code and had no problems, today I updated creative cloud and now illustrator is saying my trail is up! NO ACCESS

Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Mylenium

How to get serial number of prepaid membership card

I BOUGHT A 12- MONTH PREPAID MEMBERSHIP TWO DAYS AGO, BUT I CAN'T GET MY SERIAL NUMBER

Cloud programs do not use serial numbers... where did you buy, and do you have a redemption code?
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Access Code Won't Work for 12 month Prepaid Creative Cloud Membership

I purchased a 12-month prepaid membership for Creative Cloud at a local Staples on 8/29. After signing in with my Adobe ID, I attempted to enter the code located on the scratch off section on the back of the card inside the package only to continually be told that this code was invalid. Is there a support number I can call or person I can chat with for troubleshooting with this issue? Thanks.

BigIJ24 you may want to try a different web browser to enter the code if you have not done so already. Alterantely you can speak with our chat support at http://adobe.ly/yxj0t6.

Prepaid membership

I purchased a 12 month prepaid membership for CC Photoshop and Lightroom from B&H. I received a card in the mail with an activation code. I enter the code on the Redeem page as instructed but I get the error message "The code you entered is invalid. Please try again." The code I entered is correct. Now what?

You will have to contact the seller and let them know that the number they provided does not work.

Desktop module has been disabled and I dont know where to go to reactivate it with my serial number. I have used LR5 for a bit, and the trial has expired. please explian

How do i reactivate my desktop module after the trial has expired. I have a serial number but no idea how to make it work

The Develop-Disabled message is usually for the CC version of LR that comes with PS as part of the Photography Plan for $10/month.
A serial number would be for the non-CC version of LR.
If you have purchased the non-CC version of LR, then uninstall the CC version, or whatever version of LR you have using your normal OS-uninstall procedures, then download and install the non-CC version of LR from the Adobe Updates page, version LR 5.7, and register with the serial number you have:
http://www.adobe.com/downloads/updates/

Moving from PC to Mac - The Serial Number you entered is invalid

I have been using Photoshop Extended CS6 for about 8 months and the serial number worked okay.
Now I've just bought an iMac and downloaded the Mac version of Photoshop Extended CS6 but the serial number is now showing as invalid.
Please don't tell me I have to buy it again!!
Hope someone can help me.

Serial numbers and Creative Suite versions are specific to operating systems, meaning your PC serial number will not work for a Mac. HEre is a link regarding what you can do to swap platforms....
Order product | Platform, language swap

Hello, I recently downloaded a trial version of Lightroom and then decided to get the monthly photoshop membership. When I launch Lightroom, my choices are to enter a serial number to continue the trial. On the adobe website, it says "Yes. You can conv

Hello, I recently downloaded a trial version of Lightroom and then decided to get the monthly photoshop membership. Now, when I launch Lightroom, my choices are to enter a serial number to continue the trial. On the adobe website, it says "You can convert your trial to a Creative Cloud complete or single-app membership by purchasing on the Creative Cloud website. After you purchase your membership, your desktop product trial will automatically be licensed upon relaunch." But this is not the case. I do not want to risk losing my catalog and the work I have already done in Lightroom, so what should I do?

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

Trying to sign up for $29.99 monthly membership. Serial number needed??

$29.99 monthly membership. Sign in screen asking for serial number. Not sure what serial number this refers to

Hi houseof3,
There is no serial number required for Creative Cloud. You need to just sign in with your Adobe ID and password.
However, please refer to the help document below:
Creative Cloud applications ask for serial number
Regards,
Sheena

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits. otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS P

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits.
otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS PLAN!!!!!!
I want to USE the products….CAN YOU HELP ME????
regards,
Leticia
There aren´t an email, a phone number, a chat or a place to find helpful. I live in Argentina, where I can find a solve to my problem?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
If you really want to cancel, You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I ask for help, I can not cancel a monthly subscription to Adobe! contrary to the tutorial does not appear scribed CANCEL PLAN on my page management plan, is not worse than any serial number of my subscription, where is it? how can I cancel monthly charg

I ask for help, I can not cancel a monthly subscription to Adobe.
contrary to the tutorial does not appear scribed "CANCEL PLAN" on my page management plan, is not worse than any serial number of my subscription, where is it? how can I cancel monthly charge?

Just to clarify: This is a user to user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.
Have you done a Forum search?
How can I delete my account? There is no "cancel plan" in my creative cloud free membership.
Contact Customer Care

I have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number

i have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number. also, when i click buy, i get an error message saying, "application not found."

There are two different LR’s, one with a serial-number licensing and one with a CC-signin license.
You should uninstall the serial-number LR you have installed, then
Quit the CC Desktop application,
Restart the CC Desktop application—this will rescan what you have installed and not see LR,
LR will now be on the CC Desktiop apps list, so install that.

Hi. My new computer had Acrobat on it. Suddenly, I was unable to open any PDF's. and then I tried to update and was forwarded to the Adobe site that said I had to buy a monthly subscription. I do not have the physical box with a serial number and was

Hi. My new computer had Acrobat on it. Suddenly, I was unable to open any PDF's. and then I tried to update and was forwarded to the Adobe site that said I had to buy a monthly subscription. I do not have the physical box with a serial number and was going to buy the one advertised on the website until I discovered it's only for students and teachers, which I am not. What should I do next as I need to use PDFs on a daily basis. Thanks! I would like to be able to download this and pay online. Possible? I currently have Adobe Acrobat XI Pro. I have a Windows 7 system. Please help!

As long as you know your serial number you can download PSE from here:
Download Photoshop Elements products | 11, 10
If you don't know your serial number:
Find your serial number quickly

12-month prepaid membership & Serial number

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