12 month subsription for minutes-per-month; ran ou...

I first took out a months subscription then a 12 months subscription.I am now informed that have only 4 minutes left for the month.When does a month start and finish Is it from the date the subscription was taken out As the 2 suscriptions overlapped how is this accounted for
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Hi, goodneighbour, and welcome to the Community,
Subscriptions do not run on the calendar month; instead, a "monthly" subscription woud re-charge 30 days later.  Please contact Skype Customer Service for assistance with determining which of your subscriptions overlaps, if this is the case, and which would cover the gap between the subscription that has run out of minutes and then pick up the difference.  People do this when they require more minutes than a particular subscription provides.
Regards,
Elaine
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    Version
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    User Agent
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    Profile Directory
    Open Containing Folder
    Enabled Plugins
    about:plugins
    Build Configuration
    about:buildconfig
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    Name
    Version
    Enabled
    ID
    Better Facebook!
    5.852
    true
    [email protected]
    Java Console
    6.0.20
    true
    {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
    Java Console
    6.0.22
    true
    {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
    Java Console
    6.0.23
    true
    {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
    Java Console
    6.0.24
    true
    {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
    Java Console
    6.0.26
    true
    {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
    RealPlayer Browser Record Plugin
    14.0.3
    false
    {ABDE892B-13A8-4d1b-88E6-365A6E755758}
    Modified Preferences
    Name
    Value
    accessibility.blockautorefresh
    true
    accessibility.typeaheadfind
    true
    accessibility.typeaheadfind.flashBar
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    browser.places.smartBookmarksVersion
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    browser.startup.homepage
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    browser.startup.homepage_override.mstone
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    dom.disable_open_during_load
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    extensions.lastAppVersion
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    network.cookie.prefsMigrated
    true
    places.database.lastMaintenance
    1311818987
    places.history.expiration.transient_current_max_pages
    64401
    places.last_vacuum
    1298980389
    print.print_printer
    Microsoft XPS Document Writer
    print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
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    print.printer_Microsoft_XPS_Document_Writer.print_bgimages
    false
    print.printer_Microsoft_XPS_Document_Writer.print_command
    print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
    false
    print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
    0
    print.printer_Microsoft_XPS_Document_Writer.print_edge_left
    0
    print.printer_Microsoft_XPS_Document_Writer.print_edge_right
    0
    print.printer_Microsoft_XPS_Document_Writer.print_edge_top
    0
    print.printer_Microsoft_XPS_Document_Writer.print_evenpages
    true
    print.printer_Microsoft_XPS_Document_Writer.print_footercenter
    print.printer_Microsoft_XPS_Document_Writer.print_footerleft
    &PT
    print.printer_Microsoft_XPS_Document_Writer.print_footerright
    &D
    print.printer_Microsoft_XPS_Document_Writer.print_headercenter
    print.printer_Microsoft_XPS_Document_Writer.print_headerleft
    &T
    print.printer_Microsoft_XPS_Document_Writer.print_headerright
    &U
    print.printer_Microsoft_XPS_Document_Writer.print_in_color
    true
    print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
    0.5
    print.printer_Microsoft_XPS_Document_Writer.print_margin_left
    0.5
    print.printer_Microsoft_XPS_Document_Writer.print_margin_right
    0.5
    print.printer_Microsoft_XPS_Document_Writer.print_margin_top
    0.5
    print.printer_Microsoft_XPS_Document_Writer.print_oddpages
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    print.printer_Microsoft_XPS_Document_Writer.print_orientation
    0
    print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
    500
    print.printer_Microsoft_XPS_Document_Writer.print_paper_data
    1
    print.printer_Microsoft_XPS_Document_Writer.print_paper_height
    11.00
    print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
    0
    print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
    0
    print.printer_Microsoft_XPS_Document_Writer.print_paper_width
    8.50
    print.printer_Microsoft_XPS_Document_Writer.print_reversed
    false
    print.printer_Microsoft_XPS_Document_Writer.print_scaling
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    print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
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    print.printer_Microsoft_XPS_Document_Writer.print_to_file
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    print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
    0
    print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
    0
    print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
    0
    print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
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    privacy.sanitize.migrateFx3Prefs
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    security.default_personal_cert
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    Vendor ID
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    Device ID
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    Adapter RAM
    512
    Adapter Drivers
    nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
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    Driver Date
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    Direct2D Enabled
    Blocked on your graphics driver. Try updating your graphics driver to version 257.21 or newer.
    DirectWrite Enabled
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    WebGL Renderer
    (WebGL unavailable)
    GPU Accelerated Windows
    0/1

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