12+-year customer overcharged due to Verizon error and can't get assistance

Question

I've been a Verizon customer for more than 12 years and have spent close to $10,000 with the company over this time. However, when a Verizon error resulted in me receiving $300 in overage charges, they did little to help, crediting me about $50 after hours upon hours of attempts to contact and resolve. I am strongly considering moving to a different provider. I attempted to upgrade my account online to more minutes once I switched jobs and needed to use my phone for business more frequently. However this change in plan did not hit my account until many weeks later resulting in the overage charges. Verizon still owes me $250 but I can't get suitable help despite many efforts. My husband and I are out of contract now so we will be discontinuing our business with Verizon unless they resolve this matter very soon. I'm disappointed that I could be a loyal customer for so many years and get zero action on this.
Kate

Answer 1

I too am having the same issue with verizon . . .I can't get anywhere . . .back in Sep 2011 we got talked into upgrading our 3G Jetpack to a 4G . . .all of a sudden I had about $1,500 worth of overage charges . . .we tried upgrading our data plan also but continued to go over . . .I use my Jetpack only in Fl and I use it for business . . .I never went over on my 3G and I wasn't doing anything different or more with the 4G . . .I've been on the phone countless times trying to straighten this out . . .I don't want to pay the overages . . .I feel verizon ripped me off and rather then make me whole they are willing to lose me as a customer . . .I also have been with them since at least 2000 . . .I've never gone over data usage . . .and I've never complained about a bill . . .they did credit me some of the money . . .about $900 . . .but are refusing to credit the rest . . .said they did a test on the hub and it was accurate . . .I put my 3G back online and took the 4G off  this past Sep 2012 . . .I had no overage charges and used it exactly as I have every year . . .I too will be leaving them as soon as all my contracts are up . . .I pay over $400 to verizon a month . . .doesn't seem logical to me that they are willing to lose a $4,800 per year customer . . .of long standing over a one time data overage and $500 but that's what they are doing . . .I don't want to be ripped off by anyone . . .it's the principal of the thing . . .we are not talking a tangible item . . .it was data usage from a faulty hub . . .very dissatisfied customer