12001 an unknown error occured - Can't watch movie
Hi there,
I have rented the movie ''the devils advocate'' but after a while in the last part it was not possible anymore to watch the movie. In the beginning while downloading it stopped also at the last part. When I tried to fix it trough resume download button I get the messa ''unknown error occured 12001''.
Later on I tried to buy the movie and I bought the movie but again the same problem goes on. I tried everything but I can not view the last part of the movie and I never have that problem before.
Is it maybe the movie, maybe something else? I have updated my Itunes version to the last version as well.
Anyone who can help?
Thanks a lot!
Regards
Hello Enes2014,
Thank you for the details of the issue you are experiencing when renting and buying Devil's Advocate. You have gone through some really good troubleshooting steps to resolve the issue. At this point, I recommend following the steps below to report this to the iTunes Store:
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
You can find the full article here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.
Similar Messages
-
i rented a film from itunes -but i can't watch it says 'we could not complete your itunes store request. An unknown error occured (-42110)
can anyone help?I'd try the following document with that one, susanna:
iTunes Store: Error message 3001, -42110, or 5103 when downloading movie rental -
Not sure if this is where I should go for help but when I click on things to watch on my Netflix acct it comes up as an unknown error occurred. I have watched things in ABC.com and they play fine. Is there something that needs to be downloaded?
Can you give more details? What exactly is the entire error message text? there should be an error number too. Are you trying to finalize this to an external disk?
-
hello all .. i have a big problem in my ipad version 5.1.1 that is when i connect the ipad with my computer the i tunes give me this message ( itunes couldnt connect to this ipad .an unknown error occurred (0xE8000012).) how i can solve this problem please
and this is an pic for the problemThere is some troubleshooting for 0xE8 error codes on this page : http://support.apple.com/kb/TS3221 - you could see if anything on that page fixes it
-
I had 429 songs already on my iPod Touch. When I was in the process of syncing a song from my iTunes Library on to my iPod, a window popped up on the screen saying, ""The iPod "Edward's iPod" cannot be synced. An unknown error occured (13019)). I click "Device" on my iTunes Library to make sure the song was in my iPod. It showed the song that was recently synced now listed under "Device", but when I physically looked for the song on my iPod Touch, it does not appear on there at all. It all started when I decided to put a Playlist I created in the iTunes Library and transferred it on to my iPod. Do you know why it may affected my syncing process and is there any way where I could get the syncing function back to normal so that I can continue adding songs on my iPod? Thank you for listening. P.S. My iPod iOS version is 4.3.5.
Message was edited by: edwardwashereTry here:
iTunes: Error 13019 during sync -
Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.
Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
tt2 -
My iPod doesn't sync it keeps coming up with the message "The iPod 'iPod Nano' cannot be synced. An unknown error occurred (13019)." What does this mean and how can I fix it?
I am getting the same error message. Have you figured it out?
-
I can't burn a cd from my ITunes playlist. When I try to burn a cd a message states "The attempt to burn a disc failed. An unknown error occurred. (4450)" How can I correct an unknown error?
Hello rcrown01,
The following articles can help get iTunes back to burning.
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/TS1436
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Cheers,
Allen -
While importing a CD into my iTunes library I kept getting the following error message- iTunes cannot be saved- An unknown error occurred (-54). what does this error mean and what can I do about it??
The CD I imported (in the above post) is now not in my iTunes library. Any help would be appreciated .
-
My iPad is not recognized by Finder or iTunes when it is plugged into the computer. i ran the Restore sequence and got an error message stating "The iPad could not be restored. An unknown error occurred (1611). Can this be fixed?
iTunes: Specific update-and-restore error messages and advanced troubleshooting - http://support.apple.com/kb/TS3694 - relating to iPad, iPhone, iPod touch, iTunes
Security software issues covered in: iTunes: Troubleshooting security software issues - http://support.apple.com/kb/TS3125 -
Can't update iPod, Unknown error occured????????
"The iPod cannot be updated. An unknown error occured (-48)" comes up when I try to update my iPod. What does this mean? How can I fix it?
I figured it out!!! I just took iTunes off and reloaded it and now I don't get that problem anymore!
-
I have an Ipod touch 8GB, an Imac and an apple laptop. I have had this Ipod for years and it has been synced at different times to my Imac and laptop. Recently the battery ran way down on my Ipod. I plugged it into my Imac. After it charge I had to restore it. After I restored it Itunes couldn't connect to it because, "An unknown error occurred". I tried to connect it to Itunes on my laptop and got the same error message. I have tried different USB cables. Since Itunes won't connect, I can't do another restore. I don't know what do try from here.
Some additional info that might be related to this. Just before this Ipod problem came up I crashed my hard disk on the Imac. I had to erase it and reload all my stuff (I was able to copy the contents to a hard drive connected to my laptop using the firewire - I couldn't use time machine because of the crashed HD.) My Imac has been restored to the latest Itunes - I am running OSX 10.6.8.Thanks for the help Ricky.
I did put my iPod into DFU and iTunes recognized it in restore mode. After restore I am back where I was before - iTunes cannot connect because of an unknown error.
I have installed Jailbreak to see if I can bypass itunes but haven't succeeded. I can't get my computer to recopgnize the iPod as a device.
I'll take it to a Genius bar next time I am in the area of one. Until then I'll probably continue to try hacks to get it connected.
Dan -
My iPod touch 1st generation could not be restore on iTunes, the message was "The iPod "iPod" could not be restore. an unknown error occurred (1)".
my serial number is AB1905714N
how can i fixed this case?
thank youERROR (1)
- Place the iPod in DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer
- Try another cable
- Also, confirm your security software and settings are allowing communication between your device and update servers.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Since my iPhone 4 updated I can no longer sync it or charge it with iTunes I get an error message ------>iTunes could not connect to this iPhone. An unknown error occurred (0xE000084)
From this support document http://support.apple.com/kb/TS3694 see this:
Unknown Error containing "0xE" when restoring
To resolve this issue, follow these steps. If you have a Windows computer with an Intel® 5 series/3400 series chipset, you may need updates for your chipset drivers. Learn about issues syncing iOS devices with P55 and related Intel Chipsets. -
While upgrading my iPhone 3GS to iOS 4.2 something went wrong and came up with the message "The iPhone could not be restored. An unknown error occurred [1015]." Now it will not start at all. It just stays on screen with USB and the iTune picture. What can I do to get it going again. I only tried to upgrade because I was prompted to up-grade and now I am helpless. I did a backup before starting the upgrade. The error message did not tell what to do next. Any help is very much appreciated.
Usually that means the iPhone was hacked to unlock it from the original
carrier .
Updating the operating system locks it back to that original carrier
You could try this
http://support.apple.com/kb/TS3281
However if the iPhone was hacked it is probably a paper weight now
and as this is an Apple hosted forum you can get no further help here
Maybe you are looking for
-
BlackBerry Desktop v6.1.0 B38 Won't install and hangs on Windows 7 64 bit
I'm new here and would be very grateful for your help. When i try to install v6.1.0 B38 on my Windows 7 64 bit PC I have problems and it will not install. It goes as far as telling me that it has installed and would i like to run it. I then click ye
-
Is it a bug of Swing? (help!!!)
meet problem of abnormal table blinking. The scenario is like this, For Table 1, there is a backgroup thread which receive message and update table's model and then call table1.updateUI(); table1.validate(); directly to let JTalbe fresh. (update in n
-
T code for Total incoming payment
Dear friends I want to know the the Tcodes / menupath for the following reports. 1. The total incoming payment received from a particular e PAYER/Customer. 2. The total outstanding payment of a particular payer/ customer.( goods have been despatched
-
Cannot send Internet Mail with Netscape Messenger 4.2 on Windows 2000 Server
I can send internal mail with all my users and receive external mail, but when I try to reply or send to an external address, they just get SMTP Deffered and never get sent. What am I doing wrong?
-
Has anyone had this message before? It pops up when I connect to iTunes: File or Directory\ipodcontrolitunesPlaycounts is corrupt and unreadable. Please run Chdsk Utility. Any idea what this means? Thanks