13"Macbook shuts down unexpectedly 10.5.8
I have a MacBook 13" (2008 I think) running 10.5.8.
In January I had to have a new logic board after it failed to switch on after a period of running very slow and freezing.
All ok for some time, but then I started to get unexpected shut downs/restarts. Both with and without power supply connected. Also had the first 2 instances of the emergency shut down window and kernal panic notification. Every couple of days it just restarts all on its own. I think is when I am seeing a video or have several applications open at once, but not sure.
I have run diagnostics and first aid and verifications etc and all comes back ok.
My partner uses PC and says a PC behaves like this when it overheats. Is that possible for this Mac?
Is this a hardware problem?
Thanks.
Fi
Utilities say:
Power On Self-Test:
Last Run: 12/06/2011 09:23
Result: Passed
Battery Information:
Model Information:
Serial Number: DP-ASMB016-374f-2d5
Manufacturer: DP
Device name: ASMB016
Pack Lot Code: 0002
PCB Lot Code: 0000
Firmware Version: 102a
Hardware Revision: 0500
Cell Revision: 0102
Charge Information:
Charge remaining (mAh): 2108
Fully charged: No
Charging: Yes
Full charge capacity (mAh): 4903
Health Information:
Cycle count: 808
Condition: Good
Battery Installed: Yes
Amperage (mA): 2099
Voltage (mV): 11658
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 90
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 90
Automatic Restart On Power Loss: No
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
The usual steps for resolving this type of issue are
- Reset the PRAM: http://support.apple.com/kb/HT1379
- Reset the SMC: http://support.apple.com/kb/HT3964
- Maybe calibrate the battery? http://support.apple.com/kb/HT1490
I would also download Onyx and work through its set of verification, maintenance and cache cleaning procedures, by going left to right through its tool bar. If you're still having problems after all these steps then it's time to visit the Apple Genius!
Bob
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Did they for sure rule out the Magsafe adapter?
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Macbook shuts down unexpectedly
Hi,
Probably for the last week or so my laptop keeps shutting down for some unknown reason. It would be random and not when I'm doing a specific thing. I don't know how to solve the problem so if anyone can help i would appreciate it.Mine is doing this too. Only on battery though. There might be like half an hour or more left on the battery then it just dies. I have to turn it back on just as you describe.
Couple things I've tried that have made it do it less often:
Shutdown computer.
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Plug AC in.
Hold Command + Option + P + R while booting until you hear startup chime twice.
See how that goes. Mine is getting taken back - it's already been in the shop twice for the screen flickering issue - now the screen flickering has stopped but sometimes the screen goes black for one or two seconds then comes back on and other times it shuts off like this. I tell you what if mine is still playing up after this time I'm demanding to have mine replaced. -
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Hello Brine,
And welcome to Apple Discussions!
According to the Apple support document below, just bumping the A/C adaptor could cause the Macbook to disconnect and shutdown. Are you positive that this isn't happening?
http://support.apple.com/kb/HT2332?viewlocale=en_US
Otherwise, you may just have to wait and see if the issue persists when the new battery arrives.
B-rock -
MacBook Pro 15" (Mid-2010) keeps shutting down unexpectedly
For quiet a while now - at least 3-4 months - my MacBook has been shutting down unexpectedly. It mostly happens when it is in sleep mode and I open the lid to use it again. In other case though, it also happened while I was trying to make a phone call or switching to the dashboard. Sometimes it reboots right away, other time I have to press the spacebar. While rebooting it also sometimes crashes on the Apple logo and reboots right after. The Apple logo boot screen also has had the progress bar below it for a while now. I'm on the newest version of Yosemite.
Oh and sometimes it's fine for a few days or even weeks. Sometimes it only crashes once and not again for days or weeks, other times - like today, it keeps crashing constantly. I also regularly stream movies and shows without crashes. Like I said, it's mostly right after opening the lid.
Yesterday it got really loud while opening the lid, although it didn't shut down. That made me think there might be a problem with the fans, so I cleaned them - they were pretty dusty. For a second I thought that fixed the issue, because there was no noise anymore. Moments after it rebooted by itself again, though. Unfortantely it crashed during rebooting too, so I don't have a crash report right now. The next time I get one I'll post it right away.
About 1,5 years ago I replaced my harddrive with an SSD, about 3 years ago I upgraded my RAM.
Here are some more specs:
2.66 GHz i7
8 GB 1067 MHz DDR3
NVIDIA Gefore GT 330M 512 MB
While writing this my MacBook crashed again, here's the crash report:
Anonymous UUID:
2F357A2C-8CFC-0741-05A7-723D2A65697C
Sat Apr 25 14:12:55 2015
*** Panic Report ***
panic(cpu 0 caller 0xffffff7f9aa4abdb): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8133512000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.10.22/src/Appl eMuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff812265b680 : 0xffffff8017d2bda1
0xffffff812265b700 : 0xffffff7f9aa4abdb
0xffffff812265b7e0 : 0xffffff7f988c2b9f
0xffffff812265b8a0 : 0xffffff7f9898c18e
0xffffff812265b8e0 : 0xffffff7f9898c1fe
0xffffff812265b950 : 0xffffff7f98c0b056
0xffffff812265ba80 : 0xffffff7f989af82d
0xffffff812265baa0 : 0xffffff7f988c95f1
0xffffff812265bb50 : 0xffffff7f988c70fc
0xffffff812265bd50 : 0xffffff7f988c819c
0xffffff812265be30 : 0xffffff7f98874f5e
0xffffff812265be90 : 0xffffff7f9aa1a9d6
0xffffff812265bee0 : 0xffffff7f9aa19692
0xffffff812265bf00 : 0xffffff8017d5e759
0xffffff812265bfb0 : 0xffffff8017e125b7
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.10.22)[26F693CB-BFE8-33FA-9D1F-3F66FC016768]@ 0xffffff7f9aa3c000->0xffffff7f9aa4ffff
dependency: com.apple.driver.AppleGraphicsControl(3.10.22)[61967104-88AF-3605-82F5-A480A280 0A78]@0xffffff7f9aa34000
dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f987a9000
dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f98524000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f9881b000
dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[65E3187E-949B-36E9-BA33-1B13ABB058 1A]@0xffffff7f9aa37000
com.apple.nvidia.classic.NVDAResmanTesla(10.0)[796AE430-39FB-3255-8161-D52AFA28E E2B]@0xffffff7f98872000->0xffffff7f98adbfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f98524000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[C0B8A85D-B32A-3F24-B4FC-B62B3BBF9E57]@0xff ffff7f98862000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f9881b000
com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[7FE40648-F15F-3E18-91E2-FDDDF4CD A355]@0xffffff7f98ae6000->0xffffff7f98d8ffff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f98872000
dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f98524000
com.apple.driver.AGPM(110.19.5)[79098073-4EDB-3F1D-BCB7-14C090A70098]@0xffffff7f 9aa17000->0xffffff7f9aa2afff
dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f98524000
dependency: com.apple.driver.IOPlatformPluginFamily(5.9.1d7)[43F5FC1D-9651-3595-861F-56F299 525FF5]@0xffffff7f99327000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[C0B8A85D-B32A-3F24-B4FC-B62B3BBF9E57]@0xff ffff7f98862000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f9881b000
dependency: com.apple.AppleGraphicsDeviceControl(3.10.22)[44D7223C-9628-3FEA-A3B8-27DE9E1CE 0C3]@0xffffff7f9aa11000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
14D131
Kernel version:
Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64
Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D
Kernel slide:
0x0000000017a00000
Kernel text base: 0xffffff8017c00000
__HIB text base: 0xffffff8017b00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 813199276314
last loaded kext at 6428619970: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f9a239000, size 32768)
last unloaded kext at 234464551241: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f99119000, size 65536)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 110.19.5
com.apple.iokit.IOBluetoothSerialManager 4.3.4f4
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHDA 272.18
com.apple.GeForceTesla 10.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleIntelHDGraphics 10.0.0
com.apple.driver.AppleIntelHDGraphicsFB 10.0.0
com.apple.driver.AppleMikeyDriver 272.18
com.apple.driver.AppleMuxControl 3.10.22
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 327.5
com.apple.driver.AppleUSBCardReader 3.5.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 36
com.apple.iokit.SCSITaskUserClient 3.7.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleUSBHub 705.4.2
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.kext.triggers 1.0
com.apple.AppleGraphicsDeviceControl 3.10.22
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOSurface 97.4
com.apple.driver.DspFuncLib 272.18
com.apple.kext.OSvKernDSPLib 1.15
com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0
com.apple.nvidia.classic.NVDAResmanTesla 10.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.iokit.IOBluetoothFamily 4.3.4f4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleHDAController 272.18
com.apple.iokit.IOHDAFamily 272.18
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleGraphicsControl 3.10.22
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
com.apple.iokit.IOUSBMassStorageClass 3.7.2
com.apple.driver.CoreStorage 471.20.7
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IO80211Family 730.60
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.
Residents of the EU may be entitled to warranty service for up to six years after purchase.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.
You may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.
Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.
If you don't want to pay for the repair, you may (or may not) be able to work around the problem by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.
Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version. -
MacBook Pro (W8638) shuts down unexpectedly in both Safari & Firefox
My 2006 MBP has worked well. The machine model is MacBookPro 1,2; 2.16GHz, Family name: A1151, screen size 17 inch, Memory DDR2-S-667 running OS 10.6.8 Snow Leopard.
Two weeks ago it started shutting down unexpectedly. In three of the first four unexpected shutdowns I had 8-10 windows open. In three unexpected shutdowns since then I had 4-7 windows open. Most times in Safari, a couple of times when running Firefox concurrently or Firefox separately.
I've read several posts about possible battery problems. I'm on my third battery since late 2006 - which seems very fair given the amount of usage. The current battery appears to be working fine: "Charge Remaining" is 596, "Fully Charged," yes' "Capacity" 596; "Cycle Count" 211; "Voltage" 12488. "AC Charger" info: ID 0X0100, wattage 85. (As an aside, I'm on my fourth charger. Each failure was a due to a break in the plastic housing where the power cord connects.
It is important to note that the battery, on each of the shutdowns, was 75% - 100% full.
As recommended from several responsders within the Apple Support Community, I downloaded MBP SMC Firmware Update 1.5 and, I think, uploaded it to my hard drive. I say "I think" because the downloaded folder had nine icons. The one I clicked on did in fact upload to my MBP successfully - or so I thought. I've had several unexpected shutdowns since then (4) so I may have down the upload incorrectly or there may be something else wrong with the MBP. Don't know if this is helpful: I just checked "Applications" and the only firmware update I could find is under "Utilities" and it shows "MacBook Pro EFI Firmware Update.app" installed November 14, 2006. I've re-downloaded SMC Firmware Update 1.5 if that's an appropriate solution and will install 1.5 if someone would kindly advise on which of the nine icons to install.
Many thanks, BretKappy, thanks for your help. I decided not to install MBP Firmware update 1.5 because it appears to be a fan fix for newer MBPs than my 2006.
My takeaway from your recommendation is that I shouldn't open as many windows as I have done in the past. I searched Activity Monitor and read the Support docs explanations. Also checked Console Logs (in Library/Crash Reporter) but I have no idea how to interpret on how to use that data. So I'll stick with the "fewer open windows is better" approach.
Thor -
macbook froze while online. hard shutdown. when it restarted, an error message appeared saying finder shut down unexpectedly containing a message box with a long list of technical jibberish. after clicking OK that it would send an error report to Apple, the same error message box appeared again and again every time OK was clicked. Now the macbook will not turn on at all
If you're able to boot, launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Select the most recent panic log under System Diagnostic Reports. Post the contents — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post "shutdownStall" or "hang" reports.
If you can't boot in the usual way, try a safe boot. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Safe mode is slower than normal, and some things won’t work at all.
Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode. -
Hello, I have MacBook Pro and whenever I start Aperature 3 it stays on for about 5 minutes then it shuts down with an error of shutting down unexpected... anything??
Also does anyone know how to take something from one picture and add it to another in aperature?
Thank you!!!I had the exact same problem. Here is what an Apple Support person told me to do - and it worked like a charm!
Go to your APPLICATIONS Folder. Find a folder within that folder called TOOLBARS. Remove the ENTIRE folder. Once you remove that folder, your Aperture should work perfectly.
There is something in that folder that you don't need that messes with Aperture. Try it. Mine worked perfectly! -
MacBook Air shuts down unexpectedly
MacBook Air (2012) keeps shutting down unexpectedly. And then shuts down during start up several times before it works again.
I was getting an "Error: shrinkdb" message in console for a while.
I tried reinstalling Yosemite which did nothing. I also tried downgrading to Mavericks which also did nothing.
I've verified/repaired permissions and the disk several times successfully with no change.
I've also got the message "unlink of file /users/***/Library/Caches/com.apple.Safari/fsCachedData" in console.
Also when repairing permissions I've gotten this message: warning: SUID file "system/library/coreservices/remotemanagement/ardagent.app/contents/macos/ardag ent" has been modified and will not be repairedThese instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway. -
HT3964 macbook white mid 2009 model shuts down unexpectedly
macbook white mid 2009 model shuts down unexpectedly or the display goes to black screen but when closing the lid, the color white light indicator is blinking, and when I open the lid the macbook will bring back to life like it just went to sleep but will shut down again after 3-5 seconds. Need help please.
Hi ...
Try Resetting the System Management Controller (SMC)
If that doesn't help, try this support article > Apple Portables: Troubleshooting MagSafe adapters -
Macbook Pro has been shutting down unexpectedly
My MacBook Pro (retina 15 inch) OS X Yosemite, which had been very stable since purchased in late 2013 has been shutting down unexpectedly in recent weeks. Sometimes it's caused by Excel or Quicken, other times, it's a mystery. And the whole computer crashes, not just a program. What could be causing this recent behavior?
I found the records using the info on the link you provided. I have had five kernel panics in the last month. Do you want me to post them all here? I've copied yesterday's below:
Anonymous UUID: E22A1CED-5B00-740B-B546-C447BC133AD1
Mon Feb 2 19:09:30 2015
*** Panic Report ***
panic(cpu 0 caller 0xffffff7f9dd2894e): "sfree on invalid allocation at 0xffffff802ff02738"@/SourceCache/Sandbox_executables/Sandbox-358.1.1/src/kext/s malloc.c:224
Backtrace (CPU 0), Frame : Return Address
0xffffff80ff66b540 : 0xffffff801cf2fe41
0xffffff80ff66b5c0 : 0xffffff7f9dd2894e
0xffffff80ff66b5f0 : 0xffffff7f9dd1b0c6
0xffffff80ff66b610 : 0xffffff7f9dd2909b
0xffffff80ff66b630 : 0xffffff7f9dd20ae4
0xffffff80ff66b670 : 0xffffff7f9dd1ffb6
0xffffff80ff66b6a0 : 0xffffff801d52f744
0xffffff80ff66b6c0 : 0xffffff801d3a3add
0xffffff80ff66b6e0 : 0xffffff801d12f482
0xffffff80ff66b730 : 0xffffff801d14ab56
0xffffff80ff66bb50 : 0xffffff801d39fc12
0xffffff80ff66bbb0 : 0xffffff801d164f17
0xffffff80ff66bc00 : 0xffffff801d15d143
0xffffff80ff66bf20 : 0xffffff801d1523fa
0xffffff80ff66bf50 : 0xffffff801d44b386
0xffffff80ff66bfb0 : 0xffffff801d036e86
Kernel Extensions in backtrace:
com.apple.kext.AppleMatch(1.0d1)[37AE7F31-8D85-37FE-AA63-2070F6FE115C]@0xffffff 7f9dd1a000->0xffffff7f9dd1efff
com.apple.security.sandbox(300.0)[0DA39A0A-5AF4-3696-B397-8FA104465BC4]@0xfffff f7f9dd1f000->0xffffff7f9dd35fff
dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[B28E0B3E-38DF-380A-94C5-8FE108 57152B]@0xffffff7f9dd0d000
dependency: com.apple.kext.AppleMatch(1.0.0d1)[37AE7F31-8D85-37FE-AA63-2070F6FE115C]@0xffff ff7f9dd1a000
BSD process name corresponding to current thread: SymDaemon
Mac OS version:
14C109
Kernel version:
Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64
Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5
Kernel slide: 0x000000001cc00000
Kernel text base: 0xffffff801ce00000
__HIB text base: 0xffffff801cd00000
System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)
System uptime in nanoseconds: 36144377451197
last loaded kext at 40027937608: com.symantec.kext.SymAPComm 12.7.1f4 (addr 0xffffff7f9d6a8000, size 20480)
last unloaded kext at 192241439443: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f9f45a000, size 8192)
loaded kexts:
com.symantec.kext.SymAPComm 12.7.1f4
com.Logitech.Unifying.HID Driver 1.3.1
com.Logitech.Control Center.HID Driver 3.9.1
com.symantec.kext.ips 3.9.2f1
com.symantec.kext.internetSecurity 5.4f4
com.apple.driver.AudioAUUC 1.70
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.15.5
com.apple.driver.ApplePlatformEnabler 2.1.7d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.iokit.IOBluetoothSerialManager 4.3.2f6
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHDA 269.25
com.apple.driver.AppleIntelHD5000Graphics 10.0.2
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.driver.AppleHV 1
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleCameraInterface 5.29.0
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleIntelFramebufferAzul 10.0.2
com.apple.driver.AppleBacklight 170.5.0
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.5.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.0
com.apple.driver.AppleAHCIPort 3.1.0
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AirPort.Brcm4360 910.26.12
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 269.25
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOSurface 97
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleGraphicsControl 3.8.6
com.apple.driver.IOPlatformPluginFamily 5.8.1d38
com.apple.driver.AppleSMC 3.1.9
com.apple.AppleGraphicsDeviceControl 3.8.6
com.apple.iokit.IOAcceleratorFamily2 156.6
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleHDAController 269.25
com.apple.iokit.IOHDAFamily 269.25
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.5.1
com.apple.iokit.IOFireWireSBP2 4.2.5
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.3
com.apple.iokit.IOUSBMassStorageClass 3.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.IOBluetoothHIDDriver 4.3.2f6
com.apple.iokit.IOBluetoothFamily 4.3.2f6
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.CoreStorage 471.10.6
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IO80211Family 710.55
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 710.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
System Profile:
Thunderbolt Device: Thunderbolt to FireWire Adapter, Apple Inc., 1, 5.6
Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports
Model: MacBookPro11,2, BootROM MBP112.0138.B14, 4 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.18f15
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: USB Receiver
USB Device: Composite Device
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
FireWire Device: GoFlex Pro Mac, Seagate, Up to 800 Mb/sec
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.15.159.13.12)
Network Service: Wi-Fi, AirPort, en0
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@195,0,0
Serial ATA Device: APPLE SSD SM0256F, 251 GB -
MacBook Pro Early 2011 shuts down unexpectedly
Every 4 - 5 days this happens: my battery indicate 100% and suddenly my macbook pro shuts down unexpectedly and restart it the battery is at 0%, all this happens even with the charger connected.
Battery is defective?Please go to System Preferences > User account and you will Login Items unchecked all the items.
Once you done with that thn follow these steps :-
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
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