£130 wrongly taken from my bank account. Customer ...

£130 wrongly taken from my account on the 2nd, had to take a day off from work to ring BT customer services so lost a days pay and also got £60 bank charges from not being able to pay other direct debits. After customer services promised me the £130 paid back into my account within 24hours, they never did costing me an extra £30 for bank charge. Rang today (4th) and customer service man says, the £130 is sat here waiting to be paid into your bank account and will take 2-5 days to go into your account. After explaining to him that the money was meant to paid into my account the day before as promised and since cost me an extra £30 for bank charge. he started arguing with me saying they wouldn't of said that they would pay the money back within 24hours. I asked to speak to a supervisor for him to put me on hold then hang up the line.
Don't use BT, go elsewhere, I have already told 2 people of this matter & they are thinking of getting broadband elsewhere.
My service is no problem with BT so far bar this matter of them wrongly taking £130 from my account and costing me £90 bank charges as well as a days pay to then ring customer services and be accused of lying and put on hold and the line cut off.
Thanks BT.
Solved!
Go to Solution.

Hi wils35
I am terribly sorry for all the trouble with this.  The 24 hours comment sounds like a complete error, I am really sorry about this but it always takes 3-5 days, even if we go direct to the accounting guys.  You should be able to file an indemnity claim with your bank to get the £30 and I'll do my best to help.  I'll need a closer look please.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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