13019 unknown error - for folks in Africa (no Apple shops, lousy internet)

I bought my i-pod touch 64GB in Mozambique after losing my 32GB when mugged in Angola. All fine for three months, when the update to 5 came out, difficult to update due to 5 kb per sec internet connection (775 MB needs about 15 hours of iuninterrupted network). Immediately after the update came out, no syncing, and unknown error 13019. Other discussions say to to ipod on devices, then music tab and go to "sync music" option to disable "voice memos". My i-tunes only gives me "sync my ipod" option (not sync music, not sync videos or anything else). There is no tab/option about voice memos...... I downloaded the update onto an external harddrive when I was in a different country. How can I upload that to my new itunes and ipod (hoping it might fix my problem)? I am 50 years old, and only an ipod/apple user for four months. So please excuse my ignorance, and my feeling of having been cheated...... Please help!! p.ds. I havbe guessed what my operating system is, it must be 4 something I suppose. I don't even know how to find out, but the latest update that coincided with the problem was "5"....a couple of months ago.

This is me again, the guy that wrote the original question. I may have put too much in the question, making it difficult for people to reply.
Maybe I can start with this one......
If I cannot to the update download as my internet connection is so bad (I got up to 500 MB last night, but it took 7 hours, before the connection went down again, so I'm back to zero.
But, I have the following file I managed to download to an external hard drive : iPod4,1_5.0_9A334_Restore I think that's the update I need to start trying to follow other possibilities. How do I transfer this to my computer/iTunes and iPod touch? What file or folder do I need to copy and paste it into?
Many thanks for any help you can offer this old, ignorant fool.
Nick

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Message was edited by: carsonng2000

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由 hwnien 在 03-15-2007 05:36 AM 上編輯的訊息

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Try going through other threads on topic
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13019 unknown error - for folks in Africa (no Apple shops, lousy internet)

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