1315all-in​-one inkjet won't print red

Hi all,
I have a frustrating problem.  My color cartridge has plenty of red ink and if I wipe the bottom of it slowly on a damp paper towel, all three colors can be seen on the towel.  But it WILL NOT print the red if I want to print a document that has red in it. 
The other colours print ok, but not the red. I have soaked the cartridge in hot water, etc and done the "clean cartridge"bit to the intermediate stage, after reading various solutions on various sites.   At first the red would print in the first part of the document only, fadiing out as the printing continued, but now it won't print red at all.
( When searching  in THIS site for the problem I have, I cannot see any results that related specifically to "won't print red",  If  I search for that, surely any solutions should show up on the first page after searching, so I didn't bother to look on the second page. )
 Do any of you have a solution or suggestion.  How could it be that the red inkjet nozzles could be burnt out or something like that if the other colors are still ok?  Beats me!

Hi @stevenblough1 
I appreciate all the troubleshooting you have already done and would like to help to see if we can correct the issue.
I suggest using the following document to troubleshoot the issue. Troubleshooting Print-Quality Issues
If the issue persists, take a look at this video, you might find it very helpful. Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.
If the issue persists, I would suggest calling HP.  Although the printer might be out of warranty, HP may be able to offer you something. Maybe they can offer you a discount on a newer model, or discuss the option of replacing the printhead!  
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Thanks for reaching out to the HP Forums.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

  • C7280 photosmart won't print red

    My HP Photosmart C7280 All in one has decided not to print red!  Already ran clean print head routine, changed cartridges.  Any suggestions? 

    Hello there! Welcome to the forums @no_magenta ,
    If you have already tried the steps from the guide below, I would suggest calling HP directly to see what your printer options are with them!
    Troubleshooting Print Quality Issues
    HP's contact info:
    If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
    Best wishes!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet 6500 All-In-One 709n Won't print black

    I am using a 6500 wireless printer.  The printer has been in storage for 5 months.  The cartridges were removed and placed in my refrigerator.  Upon reinstalling the cartridges the printer seemed to print; but there was no ink on the paper.  I cleaned the print heads several times.  The level of the color cartridges went down significantly; but the black cartridge did not.  I replaced the black cartridge with a newly purchased one.  The problem persists.   Test pages show all the color but no black.  The Copy/Black button gives the same results.  That is: the printer appears to print each line but no ink gets to the paper.  It is blank.

    I too suddenly cannot print with black ink.  i replaced the colored and black cartridges.  I am getting colored ink.  I have tried numerous solutions offered on the internet including, wiping the print head, saoking the print head, running multiple printhead cleaning cycles via my hp6500 officejet all inone printer.  i have now spent better than a half day on this issue and consumed nearly all of the new colored ink!  on occasion i would test the black ink and get one short email to print in black.  the subsequent test minutes later only a blank page or text so faint it could not be read.
    several months ago i had an issue with no printing...cleaned the print head and it seeems to have worked fine until now.
    what options are left?  i have spare new colored cartridges i hate to throw away if i need to buy a new printer.  my printer is 4 yrs old though only used for the last 3 as it was in storage for nearly a year.
    are there new hp printers using the 920 cartridges?

  • Replaced Ink Cartridge on HP2800 Business Inkjet--won't print. Error says low toner

    We have a 6 month old HP 2800 Business Inkjet. Replaced the black toner cartridge, now the printer will not print. When we print a job, we receive error message Intervention needed, low toner. The printer will print from its menu example Configuration page or pages that print when you align printheads.
    When you try to print a job from a computer, error message--intervention needed, low toner.
    We are printing from Mac computers. OSX  version 10.5.6.  I've printed configuration page, Ink Cartidge status for all 4 is 99%. Printhead status is good for all. 
    Tried unplugging from power and network, removed and replaced toner and printheads.
    Can anyone help? 

    If its an old cartridge even if it's new there is an expiration date built into the cartridge. Try a new one and on the box check the date.

  • HP all in one J4550-won't print blue

    I have a 5 month old printer, HP all in one J4550.  Last month we put in a new color cartridge (from Rapid Refill, a very reputable place for re-manufactured ink cartridges) & now we are totally missing one color, blue. I have gotten a replacement thinking it was the cartridge and am having the same problem. I have done all of the cleanings and I've even swabbed the contacts with alcohol.  Any other suggestions?  Is it possible that the remanufactered cartridge ruined something?  Help!!
    Thanks everyone

    When you say commands what do you mean about that? Like it wont print? Or wont scan?
    Please let us know.
    I do work for HP. But i speak for myself.
    Click the Kudos star as a way to say "thank you" for helpful posts.
    Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.
    For more information you can always check the RULES FOR PARTICIPATION

  • All-In-One C4795 won't print straight...! Ugh!

    I have a C4795 All-In-One Printer that worked fine up until about a month ago.  I tried to print a document, and when the printer pulled the paper in, it pulled it in crooked, even though the guides were aligned to make the paper straight.  Then, when the document printed, there was about 1 1/2 inches at the top of the paper that are just gone -- it doesn't matter what type of document I print, it's missing that top section and the entire page is printing crooked.
    Here's what I've done so far (and none of these things have helped at all):
    I have opened the back of the printer up, looked inside with a flashlight and can't see anything that would be causing a paper jam.
     I have taken the old paper out, put in fresh, new paper, and still get the same results.
    I have resinstalled my software that came with the printer, but still get the same results.
    I have used compressed air to clean any lint / dust out of the inside of the printer, but still get the same results.
    I have performed a full/partial reset from the menu on the front of the printer, but still get the same results.
    I pushed the paper in a little farther, thinking that it might be "catching" on something inside the printer that I can't see, but that didn't help.
    I have cleaned the rollers inside.
    I don't know what else to do.  I haven't ever had trouble with this printer before and this started happening out of the blue.  Any ideas / suggestions / help would be most appreciated.
    Thanks so much!
    Beth

    The compressed air will generally not clean the rollers properly, try the procedure in this page.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Epson 740 Inkjet won't print from Epson Driver!

    Hi All,
    I've just recently upgraded to Tiger, from Jaguar, and all was well...until today! My colour printer is an Epson Stylus 740 and it was printing perfectly yesterday but now the all jobs are "Stopped"!
    If I click on "Start Jobs" the progress bar appears then, after a couple of seconds, vanishes and I'm back to "Jobs Stopped" with the file still in the print queue. That's it! No other indication of a fault or problem.
    I have now configured the printer via Gimp Print (V5.0.0) and it works fine. So the printer is ok but I'd like to use the Epson driver as I'm used to it and know how to get the results I want.
    If this was OS 9 I'd suspect a corrupted file in the spool folder but, even though I've used OS X for years, I don't even know if there still is a spool folder! I certainly can't find one.
    Any ideas?
    Thanks,
    John

    There are tons of posts on similar problems in this forum. Do a search for stopped jobs and you'll see. There are a lot of suggested fixes, it sounds like some work for some people and not for others. Also, although it sounds like it's usually Epson printers, it's not always. And it's all different models. I have an Epson Stylus CX6600. I haven't had a chance to try all the fixes yet, but one that did work for a couple months for me was this:
    Before printing, go into your application's "Page setup" option and make sure that the "Format for" says your printer and not "Any printer." I'm not sure why this works but it's even on the Epson tech support website in their troubleshooter. You will have to do this for every application and it quit working for me after I updated to 10.4.5, but maybe it could be a temporary fix for you as well.
    Please post if you come up with a more permanent solution!

  • Photosmart 3310 all in one won't print.

    HP diagnostic tool says everything is fine, but my photosmart 3310 all in one just won't print. Using OS Vista 64

    Hi ljwzx,
    Can you print the self test page from the printer?
    How to print a self test page from the printer:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00409857&tmp_task=useCategory&cc=us&dlc=en&jump...
    I am not sure which Diagnostic utlity you used previously. I have included the two which should assist with your printing issue. Try the Print Diagnostic utility first.
    Print Diagnostic Utility:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-91799-1&cc=us&dlc=en&lc=en&...
    Network Diagnostic Utility:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-96434-1&cc=us&dlc=en&lc=en&...
    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

  • Deskjet 3050 Won't Print Wirelessly

    Hi there,
    My new all in one 3050 won't print for me. It is "Offline" in the network page. I feel I have explored every avenue and it will still not print. The wireless network configuration page I printed says everything passed. The home network disagnostic tool says "software missing" after i click test connection. The print diagnostic tool fails on connectivity everytime. I can connect to the printer ip 192.168.1.3 in the browser 95% of the time but not always. My router is a Zyxel P-660HW-T1 v3. I'm really close to tears with frustration, I'm quite computer and networking savvy but I cannot fix this. please help, I'd be eternally grateful.
    Kind Regards,
    Larry.

    Hello dkkenny1,
    Are you running Windows on your computer? If so, I recommend running the HP Print and Scan Doctor. This tool provides a quick and easy way to diagnose and resolve many printing, scanning, and connectivity problems. Click the link below for details on how to download and run this tool:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03286146&lc=en&cc=us&dlc=en&product=4066452
    If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

  • Acrobat Standard Won't print first 1/2 page of scanned document

    I have a previously unseen problem.  I've had the program for a few years, but now it won't print the top half of the first page of a scanned document (some of them).  I tried to print something I scanned a few weeks ago, and it works fine.  That one's also in color.  The ones that won't print fully are black and white.  Any ideas?

    You're going to think this is impossible, but the problem only seems to occur with a couple of particular documents I was scanning.  I tried deleting the file, rescanning and resaving, then printing with the same 1/2 page result.  I tried scanning, saving, and printing a couple of sample documents (thinking I would send one of these to you), and there was no problem!  After multiple attempts with the problem document, I fed it through the document feder backwards, and then it scanned, saved, and printed with no problem.
    I'm using a Brother MFC-J6710DW printer, Windows XP Pro, Acrobat Standard 7.0.  I've actually tried to update Acrobat, without success for some reason.  The actual problem document is too sensitive for me to send out.  I'd like to hear ideas, in case this repeats.
    Thank you.

  • C3180 Photosmart All-in-one won't print. Gives message 'clear paper jam.' There is no paper jam.

    C3180 Photosmart All-in-one won't print. Gives message  'clear paper jam.'  There is no paper jam.  About a month ago there was a paper jam, but was removed.  It worked fine since then until yesterday.  I've tried all the HP trouble-shooting suggestions- unplug, take apart, manually move carriage, etc. and nothing has solved the problem.  The paper does not advance...all that happens if I try to print is a lot of noise like carriage going back and forth and after a/b 1-2 minutes it will show the "red X" blinking on the printer and a message on the computer screen, "Clear paper jam."  When the problem first started yesterday the message was that the printer was "Out of paper."  I need to print a resume and this is just the wrong time for someone such as myself with little computer knowledge to try to figure it out.  Thanks for any suggestions!

    Hi there pattimessick,
    You may not need to remove/re-add. Try downloading and running the print and scan doctor located here:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
    It can fix a lot on its own (especially connectivity problems) and if not give a better idea of what is going on.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Won't print one color

    My HP printer Officejet Pro 8600 won't print Magenta color.. I have replaced two different cartritges but none worked. Yellow, blue and black works fine.. The picture/text would print but just without red tones.
    All I get is greenish colors... 
    What can be done to fix it..??

    HP c7180 - Won't print one color[ New ]
    12-28-2010 04:50 PM
    My C7180 displayed a message that the ink cartridge was out of date and immediately stopped printing which used Mageneta.    I replaced the cartridge and it still won't print this color.    All other print functions and features are fine.   If a photo or print requires red,  however,  it prints as yellow.   Print tests show a small single horizonal line where the mageneta should be.   Additionally,  I've run the "clean print head" command.   Any ideas or suggestions?    Thanks.

  • C4280 won't print one color

    My C4280 started to print color badly a while ago and I new that the cartridge was getting low so I initially refilled it.  Put it back in and it wouldn't print yellow.  So I figured that I screwed something up and went and bought a new remanufactured cartridge today.  Same thing, no yellow.  Got on the phone with tech support and they bascially said that it sounded like the head is bad and of course I'm a month and a half out of warranty.  Then they had the audacity to give me a "deal" on the exact same model.  Anyone else have a problem like this that they've been able to fix?  Am I missing something obvious?
    Message Edited by Caedmons on 06-01-2009 12:05 PM

    HP c7180 - Won't print one color[ New ]
    12-28-2010 04:50 PM
    My C7180 displayed a message that the ink cartridge was out of date and immediately stopped printing which used Mageneta.    I replaced the cartridge and it still won't print this color.    All other print functions and features are fine.   If a photo or print requires red,  however,  it prints as yellow.   Print tests show a small single horizonal line where the mageneta should be.   Additionally,  I've run the "clean print head" command.   Any ideas or suggestions?    Thanks.

  • Printer won't print too- need a new printer head. i want to know if you have one in stock

    Hi, my printer won't print and the error message states "bad printerhead".  My printer model is  HP officejet d 155xi.  I need to know  how much it costs or would it be cheaper to buy a new printer.  Still have four cartridges of ink.  Please advise.  Thanks.

    HI,
    You can find the General prices for the printheads HERE, if you only have to replace one its ok, but keep in mind that the other printhead are likely to be just as old and might break down as wel.  
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Although I work for HP my posts and replies are my own
    Please mark the post that solves your problem as "Accepted Solution"

  • I have an hp photosmart c7280 all-in-one series printer won't print. error message, system problem

    I have an HP Photosmart All-in-One C7280 series printer/fax/copier/scanner. I have been having issues with printing for the past few weeks. It is a wireless printer, with a jack into the wall (for fax) and it is plugged into a power source. I never used to have issues with it before, but recently, it won't print when I send a document to it to print. It will print its configuration pages, reports, etc if I select them from the Printer's menu but not when I send a doc to it to print. First it was saying it was offline, but I figured out how to override that by operating as an administrator and selecting "Use Printer Online" from the dropdown menu when I right clicked on the printer from the control panel. But now it says "Error: Printer failed to print document. System error".
    Noooo clue what to do now. This is the only color printer we have so we kind of need it to work. We bought this printer off the shelf at a office store (before I started working here) and so we don't have any designated technichians to work on it. I asked the guy who services our Image Runner Copier to look at it but he had no clue what was wrong with it. Hopefully someone can help?

    goestherain,
    I need to know what operating system you are using to helps narrow troubleshooting a bit, what OS are you running?
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Maybe you are looking for