1320n giving "formatter error" only when hooked up to network?

We took a 1320n from our customer which was giving us the error I stated above and in our shop hooked up to our network it works completely fine. No errors what so ever.
We took out a loaner 1320 that was previously in our location and put it in theres and as soon as we plug it into their network it gives us formatter error. This is all I've been told so far I will try and get more details sooner. 
Any ideas?

Thank you for getting back to me on this problem.
The error messages are appearing on basic set up to stream music, extending the range was the next thing I was going to attempt after successful set-up and I realise now that it will not be possible.
I think my problems might stem from my Linksy's router as I am having occasional drop-outs on two wifi connected laptops at different times and looking on the web, error 6753 seems to relate to using the wrong ports.
Anyway I have just installed Windows 7 on a Vaio replacing Vista and I will try to do a basic streaming set-up on the Ax. If it still doesn't work I will have to replace the router (any suggestions for a long range, dual band wifi router that works well with Ax?).
Thanks Bob
Aidan

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