13inch MBP late 2013 keyboard backlit help

The backlit keyboard light isn't working. It was working fine most of the day and then I took a little break. I came back probably an hour later and I was on the MBP  and noticed some keys weren't illuminated and some keys weren't as bright as the others. So about 5 min later boom, then next thing you know the backlit was gone. It just shut off, the MB still works fine. It's just the backlit light on the keyboard.  I have the 1 year hardware warranty still covered on this till Feb 2015, is the backlit keyboard issue covered under hardware warranty? Thanks!!
I tried all of these below.
F5 and F6 keys
Shut down and restart
SMC reset
FN F6 and FN F5
Restarted MBP and holding down D key to check for errors and system found no errors and everything was fine.
Is there anything else I can do?

artyart32 wrote:
Yeah, I was thinking the same. I hope my 1 year hardware warranty covers it. Thanks
If the MBP is in the warranty period, it certainly should be covered.
Ciao.

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    Report generated October 30, 2014 at 1:43:32 AM GMT-3
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    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.15.159.13.12)
    Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Thunderbolt Ethernet, Ethernet, en4
    Network Service: Wi-Fi, AirPort, en0
    PCI Card: Apple 57762-A0, Ethernet Controller, Thunderbolt@195,0,0
    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
    Thunderbolt Device: Thunderbolt to Gigabit Ethernet Adapter, Apple Inc., 1, 5.5

    Hello,
    I'm experiencing the same problem on the same hardware.
    OS: Yosemite V10.10.2
    MacBook Pro (Retina, 15-inch, Late 2013)
    Processor: 2.3 GHz Intel Core i7
    Memory: 16 GB 1600 MHz DDR3
    Graphics: NVIDIA GeForce GT 750M 2048 MB
    The app we have in common is VMWare Fusion 6.0.5. I'd highly appreciate any help in diagnosing or solving the problem.
    Regards,
    Adam
    The associated Diag Report:
    ======================
    Date/Time:       2015-02-11 07:57:35 -0600
    OS Version:      10.10.2 (Build 14C109)
    Architecture:    x86_64h
    Report Version:  21
    Event:           Sleep Wake Failure
    Steps:           1
    Hardware model:  MacBookPro11,3
    Active cpus:     8
    ================================================================
    Code: 0x13006c00                                                                                  
    System Profile:
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.15.159.13.12)
    Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports
    Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
    Model: MacBookPro11,3, BootROM MBP112.0138.B14, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f12
    Network Service: AirPort, AirPort, en0
    Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
    Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
    ======================

  • MBP late 2013 i7 2.3gHZ restart problems and major input lags

    Since I've updated my MBP i7 2.3 Ghz late 2013 to OSX Yosemite (10.10.1) I can't restart the macbook with my promise harddrive and apple cinema display still connected via thunderbolt. When I restart it keeps hanging on the grey screen without the apple logo. When I unplug the thunderbolt and usb cable, hold down the power button and turn it back it everything is fine. Just the restart won't work.. Any ideas?
    Further more, I receive major input lags in different programs. For example I use Final Cut Pro (10.1.3) a lot for my job. I use managed media library all stored on the promise harddrive via thunderbolt. The footage I use is raw of the SD card from a Nikon D800 (h2.64 mov), of course i let everything import first before editing. Though I get major input lags (0,5-1,5 sec) when pressing the spacebar to play for example. Ive used this workflow exactly the same on my previous MBP (17" late 2011 I think) without any lags.
    Specs of my MBP:
    MacBook Pro (Retina, 15-inch, Late 2013)
    Processor 2,3 GHz Intel Core i7
    Memory 16 GB 1600 MHz DDR3
    Graphics NVIDIA GeForce GT 750M 2048 MB
    Storage 512 GB SSD
    Hope anyone can help me.

    Your original configuration is an HDD. Have you considered replacing it with an SSD. It helps quite a bit.
    The current 2013 (and now the 2014) MBPs are excellent machines, and can run Bootcamp via native EFI (Win 8/8.1 - Win7 has some driver challenges), rather than the CSM-BIOS layer and you will get very good performance. I would recommend a 16GB MBP. If you do a lot of external display work, dual GPUs may work better for you.
    I use the TB-to-FW for accessing external disks, not sound cards, but the storage works fine. This machine can support 8GB RAM, which may also be worth considering.

  • Late 2013 Keyboard / Trackpad still unresponsive AFTER EFI 1.3 update

    I thought I would start a new thread / discussion since the previous thread here seems to be riddled with "install the update" suggestions and off topic assistance such as battery life questions. I have also logged detailed information regarding this issue on my professional blog here.
    Anyway, here is a short, condensed version of my story. I have had two brand new late 2013 Retina MacBook Pro's with the 2.4/16GB/256 configuration. Since the config I chose is a CTO, this problem has been going on since the day the first model arrived (December 10th, 2013). The EFI update was preinstalled on both systems and I can verify that because the boot ROM version is MBP111.0138.B03 (the boot rom prior to the update ended in B00 or B01). I am also an AASP and an ACMT meaning that I am certified and employed with a company that allows me to fix all Apple hardware under warranty. I am well-versed in technology and Apple hardware and I have never seen anything quite like this.
    Here is the quick summary of things I have attempted and I have been able to re-recreate the issue:
    The system will not mount the root device when I boot via a known good external hard drive running 10.9.1. Verbose mode and Single user mode reports a still waiting for root device error.
    The system (rMBP) will not boot from another system (late 2011 MacBook Pro 13") when said system (late 2011 MacBook Pro) pushed into target disk mode via thunderbolt.
    My system, rMBP, will boot up with the internal SSD but will not allow the keyboard and track pad to function. The caps lock key will not illuminate. The keyboard and track pad will work OUTSIDE of 10.9.1, however. I have installed a clean internet recovery version of Mavericks over 4 times.
    If I put my system, rMBP, into target disk mode and connect to any other computer via thunderbolt and boot it on the other Apple systems, the operating system running on the internal SSD of the rMBP will work just fine -- keyboard and mouse included (again, as a target disk mode thunderbolt connection to another host).
    If I use a remote agent to connect to my rMBP such as LogMeIn or vnc, the keyboard and mouse will work just fine from the remote system which leaves me to beleive that this is not a software issue nor is it fully a hardware issue since the keyboard and mouse work outside of mavericks.
    I believe we are still dealing with a firmware issue here. It took several tries to create a bootable device for the late 2013 rMBP since NONE of my other up-to-date and verified working external drives will boot but I finally created a bootable USB stick. When I run the system from the USB stick, the keyboard and trackpad will work but if I touch the keyboard and / or trackpad in 5 second intervals, I will receive the following error:
    1/4/14 4:44:41.000 PM
    kernel[0]
    The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
    1/4/14 4:45:00.000 PM
    kernel[0]
    The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
    1/4/14 4:45:43.000 PM
    kernel[0]
    The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
    1/4/14 4:49:03.000 PM
    kernel[0]
    The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
    1/4/14 4:50:20.000 PM
    kernel[0]
    The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
    1/4/14 4:51:24.000 PM
    kernel[0]
    The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
    1/4/14 4:52:49.000 PM
    kernel[0]
    The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
    1/4/14 4:53:00.000 PM
    kernel[0]
    The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
    1/4/14 4:53:10.000 PM
    kernel[0]
    The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
    1/4/14 4:55:25.000 PM
    kernel[0]
    The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
    1/4/14 4:56:07.000 PM
    kernel[0]
    The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
    1/4/14 4:57:06.000 PM
    kernel[0]
    The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
    1/4/14 4:58:40.000 PM
    kernel[0]
    The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
    1/4/14 4:59:45.000 PM
    kernel[0]
    The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
    I had actually created a system log query to search for the above. The search string includes "the USB " and any entry after 1/1/2014. The above error should only present itself when waking an Apple system from sleep and instead it happens on every touch after, at least, a 5 second period of non-use.
    When I remote into the system using LogMeIn, VNC or even use an application called ShareMouse which shares the keyboard and mouse of my Windows system with any other computer on the network presuming they have ShareMouse also installed, I can use the system as I would expect, without continuous error in the console log. When I check the system information, Bluetooth is completely disabled and the USB hub does not report address information. Since the keyboard, track pad, Bluetooth peripheral and USB ports all sit on the same USB stack / hub this leads me to think there is a firmware / driver failure occurring after Mavericks loads. The only two errors I see when I am using a remote keyboard and mouse via a remote service is as follows:
    1/5/14 6:58:16.000 PM kernel[0]: The USB device HubDevice (Port 1 of Hub at 0xfa000000) may have caused a wake by issuing a remote wakeup (2)
    1/5/14 6:58:16.000 PM kernel[0]: The USB device Apple Internal Keyboard / Track pad (Port 2 of Hub at 0xfa100000) may have caused a wake by issuing a remote wakeup (3)
    Bottom line: Even for those of you who have installed the EFI 1.3 update and have verified that your freezing issues have ceased, for the most part, could you check your console log for the above error. My guess is, you will still see the error repeated there in 5 second intervals if you touch the keyboard, put your hands up for 5 seconds, touch the keyboard and / or track pad again. My concerns is that this is a product line issue since it has occurred on two brand new systems and the log errors appeared on another model on display in an Apple store. (The display model was logged into an Admin account so I took the liberty of checking the console log.)

    I'm tired of this message. Bought a Mac 13" retina from bestbuy that was shipped to me on December 24th. The finder took a long time to load 'All My Files' with three to five second delay. My older macbook unibody (late 2009)was instantaneous. My wife's macbook aluminum (2011) also loaded the files instantaneously. Sorry I digressed but while I was trying to research that issue, I was caught up in the console and multiple of these,'The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)' kept showing up whenever I touched the trackpad in intervals of 6-7 seconds.
    Called up apple, used screen sharing and after spending an hour was transferred to the second tier tech. The second tier rep troubleshooted and told me it WAS an issue and asked me to go to apple store to run diagnostics and that most likely I'll receive another notebook in exchange since it fell within 14 day period. I told him the internet was filled with this discussion and asked if it was prevalent. He said it was the first time he has come across this issue and most forums on the internet may not be addressing my specific issue. I wasn't convinced and simply returned it at best buy.
    The unfortunate thing is I sold my macbook unibody and having owned 2 macbooks for last eight years I caved and ordered another 13". After a week and a half I received it today and guess what, I see the same message filling up my console.
    I noted the following,
    * Use guest account and you'll never see the message,'The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)'. All admin accounts created will throw that error.
    Though off topic I'd like to state what happened with the Finder's 'All my files' issue:
    1. Once I upgraded my older macbook unibody to mavericks, the 'All my files' took longer to load as the new macbook pro.
    2. I was able to replicate the same slow load times with macbook aluminium(2011) when I upgraded it to mavericks.
    Oh, I also showed the slowness to the representatives and all they tried doing was reindex spotlight which did no good.
    So much for 1799$ notebook and the "free" OS. Very disappointed.

  • MBP late 2007 startup problem - Help!

    I have an MBP from Nov. 07 that only displays the magnifying glass search icon upon startup. When I restarted in safe mode, I download the latest firmware update and installed it carefully following the instructions. When my computer automatically restarted, it still only displayed the magnifying glass search icon. So here I am in safe mode, without a clue what to do to fix my poor MBP. Help!

    If it starts up fine in "safe" mode, amandamuses, it is very unlikely to be a hardware issue (though there are a couple of situations where airport card or bluetooth problems can cause such things) .
    If it isn't directory corruption, (follow the process with Disk Utility suggested by PBookie but "Repair Disk" as well as "repairing permissions"), then my next step, before checking things like RAM, would be an "Archive and Install" of the OS. THis will usually resolve situations where a computer will start in "Safe" mode , but not in the normal fashion.
    If you have any peripherals attached (especially third party keyboards or mice, USB hubs, external hard drives etc) you should also disconnect them while you are "troubleshooting".
    Cheers
    Rod

  • I have a 15in MBP late 2013 w/ Mavericks installed.  At work, I was hoping to dock the MBP and connect to dual Dell P2414H monitors.

    To do so I purchased (2) DisplayPort to HDMI cables and (1) Thunderbolt to HDMI adapter.  As for setup, I have one monitor directly connected to the HDMI port on the MBP and the other monitor connect to the Thunderbolt adapter. 
    I am getting no signal whatsoever on either monitor.  I've ensured that each monitor is set to DisplayPort.  I can understand a signal issue existing between the monitor and the adapter, but I cannot understand the issue with the monitor connected directly to the MBP via the HDMI port.  I checked System Report > Hardware > Thunderbolt and my Thunderbolt to Ethernet adapter shows, but port2 contains no connected device (this is where the Thunderbolt to HDMI adapter is plugged).  Does anyone know where I can check the status of the HDMI port?
    I'm hoping that the issue isn't as blunt as the monitors not being compatible with the MBP.  I've used my previous MBP with another, older, Dell monitor via a Thunderbolt to VGA adapter with no issue whatsoever.  I've scoured the interwebs with the hopes of finding someone with a similar issue, but I've found nobody.

    When the dock is defined as on the bottom, it will appear on the screen of the extended desktop that is lowest.
    Move the second monitor where the bottom edges are equal or the Dell is lower and the dock will move there.
    Regards,
    Captfred

  • I just bought a used MacBook Pro 13inch retina late 2013, which was originally bought in December, but for some reason neither the iWork or iLife suit seem to be free as advertised by Apple. Can I still get them for free?

    As the title says, I thought that both suites are supposed to be free. Am I wrong or is there some way to still get them for free?
    Many thanks for answers!

    If the computer is registered with Apple as new from December 2013, then if you search for the apps to "buy" (Pages, Keynote, Numbers, iMovie, iPhoto, Garageband) in the App store, it SHOULD give you the price as FREE.  If it does not, I suggest you contact Apple and ask their advice.
    This is what Apple say about eligibility for iWork and iLife for free:
    http://www.apple.com/creativity-apps/mac/up-to-date/
    The only possible "glitch" in this is that you were not the original purchaser.  Speak to Apple and see what they say - they may be willing to facilitate the download for you.

  • MacBook Pro Retina 15 late 2013 keyboard/Trackpad freezes

    I have had a problem for at least the last 6 months (possibly ever since I've had it since last November) with keyboard and trackpad freezing, usually when I awake it from sleep and/or plugging in an external display. I have to reboot by plugging in a USB mouse to fix it. Happens about two or three times a week on average.  I did reinstall it from scratch for Yosemite but still have the problem. I originally thought it was software but am now coming round to the view that I have a hardware problem.

    Hi,
    Have you tried an SMC reset? If that does not work maybe you should make an appointment with the Apple Store's Genius Bar.
    Regards.

  • Cracked MBP Late 2013 Screen

    Yes, I stupidly fell asleep in my bed while I had my MBP with the open screen and when I woke up it was in the floor, I thought it would be fine but I cracked the side of the screen, pretty badly. I can see most part of it but I definitely can't work like this. Thankfully I have an external monitor for now. What should I do? I know these MBP's are all integrated and I did not buy AppleCare. Around how much does it cost to change one of the screens, if it's possible?

    Please make a Genius Appointment and take it in for service. Call the Apple Store to find out about repair costs.

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