140063685933 this is the receipt no Apart of two purchase there all rest I never received was a problem with the system they couldn't be download and naw you are charging me Haw unprofessional is that and more than an hour can't find how to get to custom
140063685933 this is the receipt no
Apart of two purchase there all rest I never received was a problem with the system they couldn't be download and naw you are charging me
Haw unprofessional is that and more than an hour can't find how to get to customer service to correct the mistake
Just so fed up will never ever pitches anything waiting of time and money
Apple is not here. Apple does not answer questions here. There are only volunteer users here.
The charge to your credit card takes place before you download the app.
If you are having problems downloading the apps that you bought, you will need to explain the issue in detail if you wish someone to help you.
Similar Messages
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Its been stuck like that for more than an hour. My iTunes doesnt recognize the iPod Touch and says 'iTunes could nit connect to this iPhone-unknown error
I'm soooo sorry to bump this but MAYBE someone will know what to do?! I've just tried EVERYTHING. I need help. Please, anyone?!
*last chance and I'm backing away sloooowly*
thanks to ANYONE who will suggest ANYTHING at all!!! -
I am trying to copy more or less 30G from my MacbookPro to an external hard drive and it is stuck in the "preparing to copy" step. But that for more than one hour. What should I do to make it faster? Thanks a lot in advance!
Thanks Shootist007, by blockd files I mean files that I have changed to blocked and when I tried to move then for the first time, I had to unblock again. I am trying to backup my pictures, my songs and other files like word documents and excel tables. First I put all of them as blocked, what caused the first problems on trying to move them. Then, I've unchecked the block option and if I try to move one by one, there is no problem. The issue is to move all together, because it gets stuck in the preparing to copy files step. Anyway, if I cannot do all by once, I'll do it one by one, event though that was not suposed to happen if we are talking about technology, right? Anyway, I thank you again for trying to help me!
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when i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.
Hi
I've got a similar problem. iTunes v10.2 worked fine, but when I tried to update it to 10.5 I got a 'Bonjour' error. I eventually solved that but I still couldn't upgrade to 10.5, so I deleted every single Apple, Quicktime, iTunes, etc file on my PC using Revo Unistaller (because the normal Windows Add/Delete programs wouldn't work) but now, when I install the latest iTunes version from scratch (on XP SP3), it says: "the installer encountered errors before it could be configured.... your system has not been modified"
Any ideas?
Rick -
I recieved an error message during the purchase of an album, stating there was a problem with the apple store purchase. It led me to believe that the purchase did not go through, aas it never downloaded. A susequent purchase did go through and downloaded. How dod I retrieve the lost purchase?
Have you received email receipts for them and/or do they show in your purchase history : http://support.apple.com/kb/HT2727
They might just be temporary holding charges which will disappear off your card within a few days or so.
If they do appear in your purchase history then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work (or if they are 'proper' charges but nothing appears on your history) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For your credit card not being accepted (it is a credit card, not a debit card ?), then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I created one apple I'd when I started using the iPad. After some days, I had to create a new apple id
as there was some problem with the first one. Now at some places still my old apple Id is appearing. Pls adv how I change this to my new apple Id.Anything you downloaded with the first Apple Id will forever be tied to it, and will always require it to update.
The question here is, why did you think you needed to create a new Apple ID? What was the problem with the first one?
To get rid of th old one, you'll need to delete everything you downloaded with it, and then sign out of the ID in several places around the iPad.
Go to Settings->iTunes & App Stores->Apple ID->Sign out.
Repeat the process, for Facetime, Messages, Mail and any other App you need to sign out of. -
I bought a Iphone 4S in Colombia two months ago, It never worked properly, I cant put turn it on. When I went to Movistar they told me that it was a problem with the software. Now, they have the Iphone for repair at Movistar. The questios is, If I bought a NEW Iphone why they gave me a Iphone with this problem. I asked about the warranty but they told me that Apple doesn't respond. Please tell me something. The IMEI is: 013071008363505 is a Iphone 4S 16GB. Black.
I would guess the fan is the cause of the noise. Suggest you take a look at it.
This site has a wealth of information about getting inside a Macbook or Macbook Pro.
http://www.powerbookmedic.com/mac-repair.php -
After upgrading to the latest Firefox, my icon disappeared from my start up screen and I can't find how to get it back.
Go to START then ALL PROGRAMS then find MOZILLA FIREFOX, right click on it, select SEND TO, and select DESKTOP(CREATE SHORTCUT).
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem. -
I refurbished my macbook air 7 months ago because there was a problem with the steady state drive. Now my battery seems to be dead again. How long does the warranty last? Do I need to pay for a new battery?
As I wrote Apple will diagnose an Apple product even if it is out of warranty for free. That should be your first step to find out if the problem is the battery or something else.
Once you have Apple telling you a 7 month old battery is defective (if that turns out to be the case) then it becomes a game of horse trading. You'll need to speak to the tech and when he tells you there is nothing he can do you will need to speak to the tech manager and when she says most likely there is nothing they can do you go to the store manager, etc. It is unlikely (though possible) that they will give in easily you need to be firm, polite and let on that you're willing to accept a partial reimbursement.
So again the first step is to find out what is wrong.
good luck -
I have been unable to back up my macbook to my time capsule for some time now. I received the following error message (translated from Swedish) when trying to back up using time machine:
"The network's volume could not be placed on the desktop. There was a problem with the user name or the password for the network.
Open system preferences and go to Time Machine. Select the volume for security backup again and state the correct user name and password."
I have confirmed the network password, and also tried with resetting the password. I have not idea what else to do. Any help is much appreciated.
Best regards,
JohnI have been unable to back up my macbook to my time capsule for some time now. I received the following error message (translated from Swedish) when trying to back up using time machine:
"The network's volume could not be placed on the desktop. There was a problem with the user name or the password for the network.
Open system preferences and go to Time Machine. Select the volume for security backup again and state the correct user name and password."
I have confirmed the network password, and also tried with resetting the password. I have not idea what else to do. Any help is much appreciated.
Best regards,
John -
I recently upgraded from an 80 to 160GB Classic but only some of the artwork in iTunes is synching. There was no problem with the old 80Gb classic. any suggestions?
here is an interesting thing: take the iphone and set lock screen to never. Now make an email with siri--be sure to activate her with call button. get to the body and get some text in there. then just stop talking. LOCK SCREEN APPEARS!!!!!! and of course you draft is gone.
There does seem to be a work around for some--maybe all these issues. Don't use the call button--use the buttons on the phone.
Siri seems to behave properly with scenerio above---sans call button. She does not go to lock. -
My downloaded song stops suddenly halfway through. I assume there was a problem with the download. Can I download the file again?? Will I have to purchase the song again?
You need to delete the current copy of the broken track from your library before it will be offered up for download. It may help to close and reopen iTunes.
If the problem persists and you can't get a good version of the file contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2 -
I need help with uploading photos from iPhoto to facebook. I could do it till 2 days ago. Now any new photo I try to upload gives me an error message:
Bad Image
There was a problem with the image file.
Please help.Can you drag it to the Desktop?
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"Finishing Backup" for more than 24 hours. Took 3 day to get there
Something's obviously not right with my Time Capsule.
The 200GB backup took 3 days (over WiFi... I know... I know... should've done by Ethernet but I was already halfway through when I considered that option).
Now for more than 24 hours it has been "Finishing Backup". I have the latest time capsule updates.
Anyone knows a solution for this?
Thank you in advanceI saw something similar when I hooked up the Time Capsule to be the main internet router (dropping the internet connection and generally poor performance). I have a couple of the older Airport Extremes (Fast Ethernet) so I took one of the older Extremes and set it up as the main router (connected to cable modem) and just hung the TC off of that one via ethernet. Things seem must better now. I'm seeing backup speeds now in the 5-8 MB/s with my MacBook Pro connected directly to the TC via ethernet. Only trouble is I've not gotten a successful backup yet in multiple attempts over the last 5 days. Gets several GB into it and errors out saying it couldn't copy files to the backup volume. My wife's 20" iMac completed it's backup successfully on the very first try, over wireless no less (802.11n). I'm just about ready to chuck this thing.
-Terry -
I have tried resetting the iPad and trying to delete the iPad. It showed up as not being connected to the internet because the iPad was inactive. I connected it directly to my router but I think because the iPad says it is inactive it doesn't allow it to connect to the internet so that I can erase it.
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom
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