1487 remote control error after upgrade to SP1

We started testing a new server running NW 6.5 SP3 with Zenworks 6.5. After importing a few test workstations that were created using an image with zen 4.0.1 agents and then upgrading the agents to 6.5 agents we were getting a 1487 error message. Discovered that there was a SP1 for Zenworks and installed the service pack. upgraded the agent on the test workstations to the new version of agent 6.5.1.0. we were still getting the 1487 error. Tried deleting the workstation from console one and rebooted the test machine. it reimported but we still are getting a 1487 error trying to do remote control. if I initiate a request session it works just fine or if I do a remote control from the user object. Any help would be appreciated
Thank you,
Chad Miller

Chad,
How are you doing workstation import?
Is the case of the containers leading to your workstation objects all the
same in the Windows registry and what they are in eDirectory?...
1487 Error when doing a Remote Control
http://support.novell.com/cgi-bin/se...?/10094918.htm
Tony Pedretti

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Attached are some logs from about a month ago when I started seeing these
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I've posted this over on the eDir board as well since it feels like an
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Mike
LOG AT CONSOLEONE MACHINE:
#(2884)# 11:45:47 AM 03/14/05 Normal : CONSOLE > Starting console
#(2884)# 11:45:47 AM 03/14/05 Normal : ZenGetLangValueFromNWLanguage: Trying
to load the resource DLL from Nls\ENGLISH directory
#(2884)# 11:45:47 AM 03/14/05 Normal : CONSOLE > Resource is loaded
successfully
#(2884)# 11:45:47 AM 03/14/05 Normal : CONSOLE > Inside LoadandParseCommand
#(2884)# 11:45:47 AM 03/14/05 NORMAL : CONSOLE > AppData.bSessionRestart ==
FALSE Hiding window
#(2884)# 11:45:47 AM 03/14/05 NORMAL : CONSOLE > Command line parameters
parsed successfully
#(2884)# 11:45:47 AM 03/14/05 NORMAL : Connection successful at port 1761
#(2884)# 11:45:47 AM 03/14/05 NORMAL : InitClientInLoop() successful
#(2884)# 11:45:47 AM 03/14/05 NORMAL : Before Authentication
#(2884)# 11:45:47 AM 03/14/05 NORMAL : After Authentication
#(2884)# 11:45:47 AM 03/14/05 CRITICAL : Authentication Failed:
#(2884)# 11:45:48 AM 03/14/05 CRITICAL : CONSOLE > LoadAndAuthenticate
returned FALSE
#(2884)# 11:45:48 AM 03/14/05 CRITICAL : CONSOLE > Authentication Failed:
returning -1111
#(2884)# 11:45:48 AM 03/14/05 NORMAL : Out of process
LOG AT MACHINE ON FAR END OF REMOTE LINK:
RMErrorLog0.txt
#(1484)# 11:45:48 AM 03/14/05 Normal : Loading : C:\Program
Files\Novell\ZENworks\ZenPol32.dll
#(1484)# 11:45:48 AM 03/14/05 Normal : ZENNDSUtil: Successfully loaded
dependent modules...
#(1484)# 11:45:48 AM 03/14/05 Normal : ZENUtil: ZENIsWorkstationRegistered:
wsDN = 'CN=C0000CC22.OU=WKST.OU=EAG.OU=CO.OU=NW.O=CTL'
#(1484)# 11:45:48 AM 03/14/05 Normal : Workstation is registered
#(1484)# 11:45:48 AM 03/14/05 Normal : ZENNDSUtil: Attempting to read
policies...
#(1484)# 11:45:48 AM 03/14/05 Normal : ZENUtil: ZENIsWorkstationRegistered:
wsDN = 'CN=C0000CC22.OU=WKST.OU=EAG.OU=CO.OU=NW.O=CTL'
#(1484)# 11:45:48 AM 03/14/05 Normal : Workstation is registered
#(1484)# 11:45:48 AM 03/14/05 Normal : Reading workstation DN and tree
name...
#(1484)# 11:45:48 AM 03/14/05 Normal : workstation DN -
CN=C0000CC22.OU=WKST.OU=EAG.OU=CO.OU=NW.O=CTL, treename - CENTURYTEL
#(1484)# 11:45:48 AM 03/14/05 Normal : Loading : C:\Program
Files\Novell\ZENworks\WMSchApi.dll
#(1484)# 11:45:48 AM 03/14/05 Normal : Workstation IS authenticated...
#(1484)# 11:45:48 AM 03/14/05 Normal : ZENNDSUtil: Loaded [ZENNW32.DLL]
successfully
#(1484)# 11:45:48 AM 03/14/05 Normal : ZENNDSUtil: Successfully initialized
context
#(1484)# 11:45:48 AM 03/14/05 Normal : ZENNDSUtil: Failure in reading
boolean attribute DM:Ignore Policy in
CN=C0000CC22.OU=WKST.OU=EAG.OU=CO.OU=NW.O=CTL
#(1484)# 11:45:48 AM 03/14/05 Normal : ZENNDSUtil: Attempt to read using
user:, tree:CENTURYTEL
#(1484)# 11:45:48 AM 03/14/05 Normal : ZENNDSUtil: Workstation Policy -
'EAG-WP:General:Remote Control Policy.EAG.CO.NW.CTL'
#(1484)# 11:45:48 AM 03/14/05 Normal : Reading workstation DN and tree
name...
#(1484)# 11:45:48 AM 03/14/05 Normal : workstation DN -
CN=C0000CC22.OU=WKST.OU=EAG.OU=CO.OU=NW.O=CTL, treename - CENTURYTEL
#(1484)# 11:45:48 AM 03/14/05 Normal : Loading : C:\Program
Files\Novell\ZENworks\WMSchApi.dll
#(1484)# 11:45:48 AM 03/14/05 Normal : Workstation IS authenticated...
#(1484)# 11:45:48 AM 03/14/05 Normal : ZENNDSUtil: Loaded [ZENNW32.DLL]
successfully
#(1484)# 11:45:48 AM 03/14/05 Normal : ZENNDSUtil: Successfully initialized
context
#(1484)# 11:45:48 AM 03/14/05 Normal : ZENNDSUtil: Failure in reading
boolean attribute DM:Ignore Policy in CN=TSUVMCW.OU=EAG.OU=CO.OU=NW.O=CTL
#(1484)# 11:45:48 AM 03/14/05 Normal : ZENNDSUtil: Attempt to read using
user:CN=TSUVMCW.OU=EAG.OU=CO.OU=NW.O=CTL, tree:CENTURYTEL
#(1484)# 11:45:48 AM 03/14/05 Normal : ZENNDSUtil: User Policy - ''
#(1484)# 11:45:48 AM 03/14/05 Normal : Only workstation policy settings
active...
#(1484)# 11:45:48 AM 03/14/05 Normal : ZENNDSUtil: Finished reading policies
#(1484)# 11:45:48 AM 03/14/05 Normal : ZENNDSUtil: Unloaded modules...

Mike,
It appears that in the past few days you have not received a response to your
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1487 remote control error after upgrade to SP1

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