15:3 Adobe PDF Document/ ENU Adobe PDF Document

Windows 8
XI 11.0.06
Adobe Air
I use MyFastrack3 program for work. They prompted me to download Adobe Air. There is nothing wrong with the reader as my other files from email and websites work fine. The problem comes when I click on invoice or try to see work order  instructions and I get no response. There is an option to view it externally and then I get the codes above. 15:3 and ENU This is a PDF file.
I have contacted support for this through the company but they tell me it "sounds like spam or something wrong with adobe"
My settings are not in protective mode, everything is trusted...I am at a loss, literally, I can't do work and am losing money!

Pat,
Operating system Windows 8, reader  XI, online doc's, AOL browser and maybe IE not sure about this one. I have tried Enhance Security settings and Trusted Site settings. In your response you might let me know what settings you recommend. I have Reader installed on other computers and do not seem to have this problem on them.
I appreciate any help you can offer.
Thanks

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    HelloThank's for your helpsI hope this document is helpfulBest Regards,
    Date: Sun, 22 Jun 2014 17:10:17 -0700
    From: [email protected]
    To: [email protected]
    Subject:  when i open pdf file it open all the pages but some pages give error massage (there was error processing a page,there was a problem reading this document 110) but if i open this page which give me error with google chrome it's work ? if you can help me th
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    Hi,
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         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6485431#6485431
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
         To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
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