15-e020ax specification request (USB + network controller drivers windows 7)

Question

Hi there,
The long and short of this is that I can't get find Win7 USB + internet drivers for my HP Pavilion 15-e020ax notebook, because A: win7 isn't supported and B: there are no specifications provided by the Hp website -
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=29031&tmp_task=prodinfoCategory&cc=u...
Am I in the wrong place? I don't mind going hunting for the appropriate drivers, however the AMD chipset drivers didn't work, and a computer with 1 functioning USB port on it and no net is... well, a doorstop ;-)
If anybody could advise as to where the product specifications are available, and/or where I can find drivers that would enable me to use my usb ports + lan/wifi, that would be greatly appreciated!
Thanks and kind regards,
Dean
PS: A note to the HP staff, I wish to contribute to the body of user feedback, if you're open to it :-)
Although the physical machine is an exceptional little beast ( ^_^ ) the lack of support for Windows 7 on this and the other HP laptop I bought (an awesome 17" e049wm) have left me struggling for several weeks now simply to get them operational. Most of the clients I work with (especially in empoverished regions) have just barely moved from Vista to 7, and I was surprised to buy two ~fresh-off-the-press laptops that couldn't handle Win7 (I refer the forum administrators to http://www.w3schools.com/browsers/browsers_os.asp).  If the wc3 statistics are correct, Windows 7 use has decreased by 2% since the advent of Win8 in 2012, and is still far and away the most popular operating system in the sample. This is more than 3 times the user base of Windows 8. More than 3 times.
Sweet, /rant :-) I hope you would consider this and forward it to the appropriate section of your otherwise excellent company. Cheers!

Answer 1

Hi:
I don't work for HP, but HP only supports a handful of consumer PC's with drivers for windows 7.
They will never release a full range of driver support for all of their consumer products.
I'm sure that is because it costs more to develop and maintain drivers for multiple operating systems, which would drive the costs of the consumer products up.
HP only provides support for multiple operating systems for their business PC's.
HP is aware that the general market is not reacting favorably to W8, and therefore has introduced a small line of new consumer PC's that do come with W7.
If you want to purchase HP PC's with windows 7, here is a link to the models available with that OS.
http://shopping.hp.com/en_US/home-office/-/static/page-hp-windows7?jumpid=ps_r329_hhosem&aoid=51410&...
The good news is that you can install W7 on almost every HP consumer PC on the market if you are willing to, and know where to find the appropriate drivers you need.
I googled the model you are working on, and you need to download and install the amd chipset drivers and reboot.
You want the first file listed on the webpage.  That will install the smbus and usb 3 controllers.
http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064
Graphics:
http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064#amd-catalyst-packages
Ethernet:  DL and install the second driver on the list.
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=7&Level=5&Conn=4&DownTy...
Card reader:  DL and install the first driver on the list.
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownT...
I don't know what model wireless card that model comes with, but I can post the link to the driver you need if you do the following...
Go to the device manager, find the Other Devices category, and click on the Network Controller needing drivers.
Then click on the Details tab at the top of the network controller window.
Now you see a Property drop down list and it is defaulted to Device Description.
Drop down on that and select the second item on the list (Hardware ID's).
Post the top string of characters that begin with PCI\VEN