15-F018ca upgrade/ram slots

I want to upgrade the ram. I've tried to replace the only user accessible ram module under the laptop by a same spec 8gb module (but from Crucial) and it refuse to boot. Tried with a few other DDR3 and DDR3L (4gb and 2gb) but the only one that work and boot the laptop is the original one (samsung 4gb-pc3-12800).
Two questions: In the user manual and on vendor website they all list as two user accessible ram slot. In the bios/boot/utility tool it mentionned that slot/2 is empty. So where is it ? (have to disassemble the laptop to access it?)
And what memory is known to be a good compatibility for this serie of laptop ? (if a second slot is available 4gb+4gb configuration will suffice but if not what 8gb module is compatible?)
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Hi,
The manula clearly says on page #1:
Two SODIMM non-customer-accessible/upgradable memory module slots (Core i3 processors)
DDR3L-1600-MHz dual channel support (DDR3L-1600 dual channel support)
One SODIMM non-customer-accessible/upgradable memory module slot (Pentium, Celeron processors)
DDR3L-1333-MHz dual channel support (DDR3L-1600 downgraded to DDR3L-1333)
DDR3L-1066-MHz dual channel support (DDR3L-1600 downgraded to DDR3L-1066)
Supports up to 4 GB max system memory (DDR3L-1600MHz module)
Supports the following system RAM configurations:
● 4096 MB (4096 MB×1 or 2048 MB×2)
● 2048 MB (2048 MB×1)
Your machine uses "2.16GHz Intel Celeron N2840 Processor with Turbo Boost Technology up to 2.58GHz" that means only one slot and already max 4Gb that whay it says non-customer-accessible/upgradable memory
Specs: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04475860&cc=be&dlc=en&lc=ru
Manual #1 of the following link:
     http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&lc=en&product=7499117
Regards.
BH
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    Please click the White KUDOS "Thumbs Up" to show your appreciation
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
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    This is a user supported forum. I am a volunteer and I don't work for HP.
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    View Solution.

    Hi,
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