15" MacBook Pro, serial No. W8*******YJX

Good evening,
After making an appointment, I visited the local apple store to discuss a problem apple acknowledged some time ago.
http://support.apple.com/kb/TS2377?viewlocale=es_ES
Four years ago I bought a 15" MacBook Pro, serial No. W8*******YJX, but it stopped working 2 days ago. In the apple store they quickly found that the problem is caused by a known problem of this specific model.
I understood this problem was addressed by apple up to one year ago under some extended warranty. However now the price to repair my MacBook would be around 500Euro.
I was advised to contact apple care by the store manager Tristán Doutre-Roussel, of the Apple store gran plaza 2, in Madrid.
However, the person I spoke to at apple care told me that they are not responsible for the manufacturing fault of my MacBook.
At the apple store I was told this failure can be repaired but it was not recommended for various reasons.
I'm absolutely angry and feel cheated by apple. I've been a long time customer owning various apple products.
iPad (serial No. DM*******K10)
iPhone (serial No. DN********TC0)
I'm very careful in using my MacBook as I earn my living in using it. As a result I only use it for specific activities which is probably the reason why this issue hasn't occurred sooner.
I can't understand why I have not been contacted pro actively by apple to bring it in for repair during the period in which this fault was discovered and being repaired free of charge.
I also don't understand why there was a time limit set on this repair period when it was an apparent common failure.
At this point I want to make a formal complaint as recommended by the store manager. I understood that in similar cases, exceptions were granted and apple provided a solution where the main circuit board was swapped and I know for a fact that this still can be done.
As this is clearly acknowledged to be a manufacturing defect, I feel that apple can not distance themselves from this.
I hope to receive a positive answer and I trust to find a solution within a short time frame because I need to use it for my work and don't want to buy a new computer.
With best regards,
José Ignacio Asensio.
<Edited by Host>

1. You are not addressing Apple, this is a user to user forum.
2. You have yet to give any information about what your problem is.
3. Don't post your serial numbers in public, I will ask for them to be removed.

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How to recover lost or stolen Apple products
Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Macsimum News Associate Editor  Creator of 'Mac611 - Mobile Mac Support'
Note: I may receive some compensation from link provided.

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<Edited by Host>

Welcome to Apple Support Communities
Apple will try and repair the problem and if they fix it then all will be well; most warranties allow the supplier to firtly repair any problem rather then offer immediate replacement items. If they can't fix it, or something else happens, many have a 'three strikes and you're out' approach and will replace with a new item then - often it's up to the store manager to make this call. You are within your rights to ask for a replacement but they are within theirs to try a repair first.

15" MacBook Pro, serial No. W8*******YJX

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