1536dnf ToolboxFX unable to connect to device

Printer and faxing was working perfectly for several months with XP computer but when I tried to install on my new HP computer with Win7 Pro the ToolboxFX "cannot connect with device". I am able to print without any problems but when I open ToolboxFX the message appears. ToolboxFX lists the printer as a known printer but cannot connect. I have spent hours with tech support with no success. There seems to have been previous issues like this but they are older and link to firmware that no longer exists or are for XP systems.
. I have uninstalled and reinstalled both from CD and from web site. Installed firmware and updates, removed them and went back to factory defaults. I have run out of ideas and so has tech support. There has to be a resolution. This is an HP printer and an HP computer. There shouldn't be compability issues.

Hello KKCPA,
Welcome to the HP Forums!
I understand when you open the ToolboxFX you receive a message "Unable to connect to device". I will do my best to assist you!
I can relate to how frustrating this is. Just to let you know, the HP Toolbox FX is not supported in Windows 7, Windows Server 2003, or Macintosh operating systems. This HP document on Using HP ToolboxFX states this information. This is why you're receiving this problem.
Please let me know if you have any further questions.
I worked on behalf of HP.

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Windows 7 Wifi Unable to Connect (one device)

I have 4 devices (asus laptop - personal, dell laptop - work, android phone - personal, windows 8 phone - work) that all used to connect to wifi networks without an issue. Both laptops run windows 7. I'm now in temporary housing for a few months with its
own wifi setup. I do not have control of this router. Everything but the dell laptop was able to connect to this network. However, the dell will give me the generic "unable to connect error" when I try to connect and obviously the troubleshooter
doesn't provide any more information than that. Also, my ethernet cables are packed away in storage and I really don't want to buy another one for this temporary period. I've seen a lot of similar issues posted, but none of the solutions posed have worked
for my situation yet.
So the dell has NEVER been able to connect at this location - this is not an issue where it gets booted off the network/has poor connectivity.
I've tried the following which did not work:
1) Manually entering IPv4/Gateway/DNS etc.
2) Sharing the network (protected and unprotected) from my personal laptop
3) Standard restarts, disconnect/reconnects, etc. for all devices and the router
4) Entering all the encryption types (even though I know it is WPA2-Personal, AES)
5) Yes, wifi is enabled on that computer
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I would appreciate any advice with this situation.
Thanks!

Hi,
First, please check the following event log log before you try any suggestions.
Microsoft-Windows-WLAN-AutoConfig
It’s under applications and services log.
Based on the current situation, you may perform the following suggestions to check the issue:
1. Update the router firmware and reset the router.
The default settings of Windows 7 should work normally with the wireless router.
2. Set up a new network with WPA2 Encryption.
3. Verify with the WLAN service is started and set to automatic, if the WLAN service is stopped, I would suggest you to start the service and put it to automatic.
4. Follow the steps to start the WLAN service and disable the IP Helper service. (Click on Start, type in services.msc. Select WLAN Autoconfig from the list, Right click properties)
5. Connect to another wireless router for a test.
In addition, Please Use Network troubleshooter event logs to solve network problems
http://windows.microsoft.com/en-us/windows7/use-network-troubleshooter-event-logs-to-solve-network-problems
Hope it helps.
Regards,
Blair Deng
Blair Deng
TechNet Community Support

Unable to connect new devices to network

I have a WRT610N which does not allow me to connect any new devices to the wireless network. This is a recent problem as I have been able to connect new devices before. Devices on the wireless network, those that have been on the network, are able to disconnect and reconnect. Just new devices are excluded. Have gone through the admin screens to see if something is amiss but can not find anything. Any suggestions?
Solved!
Go to Solution.

Hello again Before doing the procedure you outlined in your response, I opened the utility for the router and manually entered the Mac address for the iPhone. I then entered the passcode for the network on the iPhone and it worked. Should it fail, I will follow the re-flash and reconfig procedures who suggested. I do appreciate your assistance in this matter. If nothing else, it made me think! ;-) Thanks Pete

Unable to connect additional devices

My WiFi conection works fine with all of my devices. However, when my son visited and he tried to connect (laptop,phone and xbox) all were unable to establish a connection. I am using the same credentials and have tried deleting and re-creating the connection on one of my devices which works fine??? I haven't configured BT Access.
Any ideas??

Perhaps they don`t support WPA2 encryption?
There is some wireless help here.
Wireless problems and things you can try, to resolve them
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Unable to connect Playbook to Appworld

I was previously able to connect to Appworld, but tonight, after entering my login ID on the Appworld site, I get a pop-up to enter my Playbook device password. However, I have tried entering it at least 6 times, disconnected and reconnected it, but each time, I get the following message:
"Unable To Connect Your Device
You have not entered the correct BlackBerry device password. Try entering your password on your device. You cannot access BlackBerry App World on your computer until you have correctly entered your device password."
I've googled it and seen others with the same problem, but no definite solution has been offerred.
SOS please. Thanks in advance.

Sorry perhaps did'nt make myself clear - I don' want to connect both phone and PlayBook to my PC at the same time - just one device OR the other at a time :-) Also, to make it clear, I am not connecting to App World via both the device and the PC - I have the device WiFi turned OFF.
Why do I want to connect to App World via my PC? Because it's a darn side easier to edit my account from a desktop - I want to change payment details, for example, and update my catalogue for the specific device while I browse App World on the PC. I am unable to to either of these because of the error message that I have not entered the correct device password (even though I have!). I have no problem logging on to App World and browsing unfiltered apps but I cannot browse the catalogue for my device. My devices are recognised (i.e. correct PIN number displayed) but the device password is not.
If I can't browse App World on my PC then why bother to have a PC web page that I can log in to with BlackBerry ID? Just a little frustrating ...

TS2830 Unable to connect ipod to itunes

Hello I am using a version 4.2.1 iPod touch and it is unable to connect or sync with the itunes 10.6.1.7 (64-bit). I get pop-ups whenever I connect my ipod to my laptop that tells me to uninstall the current itunes and upgrade it, but i have already done so multiple times.
it is unable to connect the device. (but the autoplay to open the folder of images on the itouch still works)
I have also tried completely uninstalling and completely installing again, using microsoft fixit program install uninstall.

I get pop-ups whenever I connect my ipod to my laptop that tells me to uninstall the current itunes and upgrade it, but i have already done so multiple times.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

TS1538 unable to connect iPhone to iTunes (11.0.1.12)

I have updated iTunes to 11.0.1.12 and I'm now unable to connect any devices to the PC. The following message is displayed: "this iphone cannot be used because the required software is not installed. Run the itunes installer to remove iTunes, then install the 64-bit version of itunes." After following the diagnostics and online help if seems others are having similar problems. After uninstalling and installing the IOS checking the USB drivers and Apple mobile devices settings are correct and have been switched on/off - the same message appears and Iphones still not available in itunes, but shows in windows.
Anyone any ideas??????

Thanks for your help Jim
I found some info in other threads and read that some people had re-downloaded, re-installed and were now working OK. Unfortunately some others went through that pain and still had the issue.
I found a reference to deleting the file 'iTunes Library.itl' and copying back the previous version of that file.
I tried this and when I fired up iTunes I noticed there was a window pop up saying iTunes was updating the database to version 11. I then re-imported the CD and now the songs are there in iTunes, the artwork is there and song titles etc. The songs play and everything appears normal again.
It would appear that my issue was the database was not correctly upgraded correctly durting the original upgrade, this theory is to some extent supported by the fact some people have had success re-installing version 11. This also suggests the upgrade process may be a little flaky.
Anyway thank you to the person suggesting downgrading the 'iTunes Library.itl' file, sorry I did not take a note of your name.

Yesterday I reset my settings on my iphone 4 to correct another problem. Today I am unable to connect to itunes to sync my phone. The device does not show up on the screen. What can I do?

Yesterday I reset my settings on my iphone 4 to correct a problem. Today I am unable to connect to itunes to sync my phone. The device does not show up on the screen. What can I do?

Best practices says plug the USB cable into the computer, then plug the 30 pin connector into the iPhone.
If everything is working correctly, you should be able to plug the iPhone in at any time. Before or after opening iTunes.
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So a week after i updated iOS 8 my wifi won't connect other devices will, i am unable to get to a apple store since where i live doesn't have them. this is the second time iPod has done something like this. I've tried restarting it and everything

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Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
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- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

TS1398 iPad unable to connect to Wi-Fi...while my other devices connect fine...any suggestions?

My iPad can no longer connect to Wi-Fi (anywhere)...at home, I get a message that says "Cannot scan for networks" -- and at my office...I get a message that says "Unable to join the network". Other mobile devices are connecting fine at both home and office. Any suggestions?

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

The iTunes on my desktop is no longer recognizing any of my devices (iPads, iPods, or iPhones). I am unable to sync. And when I connect a device I am asked on the device if I "Trust this Computer". When I hit "Trust" nothing happens. Help?

The iTunes on my desktop is no longer recognizing any of my devices (iPads, iPods, or iPhones). I am unable to sync. And when I connect a device I am asked on the device if I "Trust this Computer". When I hit "Trust" nothing happens. Help?

Hello monkeymonkeydo,
To get this fixed use the steps found here:
iPod not recognized in 'My Computer' and in iTunes for Windows
Hope this helps.
~Julian

HP Device Toolbox software Error Unable to connect to the printer

Hi guys,
I'm currently in bit of a nightmare with my HP Laserjet 100 color MFP M175nw.
Basically I have upgraded to a new wireless router and since doing this my HP Laser Jet refuses to work / connect to the wireless network.
I have literally tried just about evey thing I can to get it to work, thoroughly through the manual, uninstalled and reinstalled the software about 12 times, tried firewalls on and off, tried security on the router on and off, tried WPS mode, tried manually entering in the IP address into the printer all without luck. You can see my dedicated thread here
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/HP-LaserJet-Pro-100-color-MFP-M175nw-un...
So currently I have the printer connect to the computer via USB and it works, so I decided to try using the HP Device toolbox software to see if it would give me any more options to try and when I run this software I get
Error: Unable to connect to the printer, make sure your printer is properly connected and powered on and then try to open the HP device toolbox again. Arg!!!
My new router is a Billion 7800DXL, my old router which worked in wireless mode was also a Billion 7300g.
Any help would be great really stuck here

Hello tf22raptor.
I see that you're now experiencing an issue getting the Device Tool box to run. I will try and assist with this.
After reviewing this post and the other thread, I have a few things you can try.
1) Run MS Fix it utility to uninstall the software: Fix problems that programs cannot be installed or uninstalled.
(This is to make sure the software is completely removed and conflicts in the registry get resolved)
2)Msconfig: press windows key and R on the keyboard> in run box type "msconfig"> on window select "services tab"> check box next to "hide all MS services> press disable all> go to "startup" tab> press disable all> press apply and ok at the bottom> this should prompt a PC restart.
Please restart.
3) Re-install via USB
4) Try running the device toolbox now
5)If still having issues installing wireless, you may have to contact the router manufacture.
I hope this helps you out. Thanks for posting on the HP Forums.
I worked on behalf of HP.

I am having issues with my iphone6 bluetooth connection in my car. When going to settings under bluetooth, it is unable to find any devices. I did not have this issue until I downloaded IOS 8.0.2. Do you know if there has been any resolution yet?

I am having issues with my iphone6 Bluetooth connection in my 2013 Mercedes C Class. When going to settings under Bluetooth, it is unable to find any devices. I did not have this issue until I downloaded IOS 8.0.2. Do you know if there has been any resolution from Apple yet?

Hi susan from WSL,
Welcome to the Apple Support Communities!
I understand that when your Bluetooth accessories, such as your car connection, do not work as expected it can be very frustrating. In this situation, I would recommend working through the troubleshooting steps provided in the attached article.
If you can’t use a Bluetooth accessory or car kit
Cheers,
Joe

My ipad2 is unable to find wireless network(s). while at home I am able to connect my MacBook and iPhone to network but am unable to connect iPad. I have restarted the device multiple times and even reset the network and all settings but still no luck

my ipad2 is unable to find wireless network(s). while at home I am able to connect my MacBook and iPhone to network but am unable to connect iPad. I have restarted the device multiple times and even reset the network and all settings but still no luck

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

My FaceTime won't connect. Every time I try to call my friend it says connecting. Then unable to connect. Or lost connection. And when I go to our FaceTime history it said "FaceTime answered on another device." What can I do to fix this problem?

My FaceTime won't connect. Every time I try to call my friend it says connecting. Then unable to connect. Or lost connection. And when I go to our FaceTime history it said "FaceTime answered on another device." What can I do to fix this problem? We always used to FaceTime. And now all of the suddenly we can't.

Apple has released a document which is reported to address the recent FaceTime issue.
http://support.apple.com/kb/TS5419

1536dnf ToolboxFX unable to connect to device

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