1571 charges that shouldn't be

Has anyone had the experience of being charged for 1571 usage when because of disability they were supposed to be free same with 1471. I have just been racked up with about £27 worth in three weeks........They have to be joking surely- anyone else had the same experience please ?. I mean. After cutting me off with a fault at exchange from Christmas Eve to New years Day 2!!! I am not a little pleased. I have a fire alarm and an emergency wrist alarm if I fall attached to the telephone line!!!!! It was some what frightening as I live on my own with small dog and am liable to falls because of my already broken back in 4 places. ????????????????????? Happy New Year Everyone from a newby silver surfer. (Little dog is ok with me.

Hi Gillbrdg,
Welcome to the forum and thanks for posting. I can look into this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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1571 charges that shouldn't be

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