16:9 Letterbox dvd appearing stretched wide

I know this is a tough thing to pinpoint with different playback set-ups, but I wanted to see if there is anything I'm overlooking.
I have a dvd sp project, SD, set up in 16:9 letterbox format. All of the menus and tracks appear fine on: build disc on all macs, and a dvd player + flatscreen in one location. But on a new dvd player setup, it looks like it's getting double letterboxed...in other words the 16:9 menu and tracks are appearing stretched wide, and we get bars top and bottom. In this same setup, we play two other 16:9 dvds (not authored by me), and they appear correct, so it doesn't seem to be a global setting in the playback set-up.
Any ideas?
Thank you

Did you use Pan & Scan at all in the settings? It should just be Letterbox, not Pan & Scan/Letterbox or Pan & Scan. I would check that first, though I do not think it would cause what you are describing but those settings can cause strange results. (It sounds like you did not letterbox the movie in Final Cut, which is the right way to do it, but just checking.)
What you are describing does sound weird. Have you tried on any other players (sounds like you tested on two standalone players so far.) I would also double check the settings on the new set-up just in case and make sure that they are set for 16:9.

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This will be my first post to any forum of any kind so I'm a little unfamiliar with the protocol. Here it goes.
I've done a few projects in Encore before so I'm a little familiar with it but the latest project I'm working on is giving me some trouble.
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16:9 Letterbox dvd appearing stretched wide

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