160 Gb Classic - Audio dropouts, gaps on gapless albums with apple lossless

Question

Dear All,
Since getting my new iPod Classic 160 Gb iPod Classic, I am experiencing audio dropouts that last between one and two seconds. They aren't frequent, occurring maybe one every hour or two of audio playback. They appear to be very random. If I play back the same track after having a dropout, it plays fine and doesn't happen again in the same place. This doesn't appear to be connected to my moving or shaking the iPod around, as it will happen when I am sitting down and perfectly stationary. Also, I don't think it is related to a bad earphone connection, as I a have played the iPod with several pairs of new and/or high quality earphones. More info: Most of my files are Apple Lossless and content is primarily regular music albums. Of note, this is the second 160 Gb iPod I've had with the same problems! The first one I brought down to the Apple Store in Ginza, Tokyo and they replaced it in the blink of an eye after I explained the same as above.
Prior to the 160 Gb Classic, I have owned 1st, 3rd and 5th generation iPods (plus a 2nd gen. Nano and shuffle). The 5th gen. 60 Gb was playing the exact same audio files and never had any dropouts.
I have reset the Classic and reinstalled all my music files (with the most recent ipod software 1.0.2 and running iTunes 7.5) twice now, but the problem remains. I am now thinking of taking one of two possible routes of action. a) go back down to the Apple Store and try to get another iPod replacement (and hope and pray that it doesn't experience this problem) or, b) change all my music files to something like 192 kbps and hope (and pray!) the iPod can handle the smaller file size without the dropouts. At the moment, I am leaning towards going down to the Apple Store as it would actually be the less time consuming of the two for me.
What do you wise people out there think? Exchange iPod or downsize my audio files? Or, does anyone have another suggestion or recommendation on how to resolve this issue? Thanks for any assistance.
To add to this, I have also noticed that several of my gapless albums (DJ mix CD's like those by Global Underground), no longer play consistently "gapless". Sometimes it will pass smoothly between tracks and other times there will be a small pause/gap. No doubt, I have checked the gapless album box and selected yes, in the album get info section for all of these albums, but still problems remain. Any suggestions would be greatly appreciated.
Again, my previous iPod, 5th gen. 60 Gb had none of these problems with the same files. I am really happy with the 160 Gb capacity of my new classic but feel a bit let down with these problems I'm having.
Regards,
Peter B.

Answer 1

Thank heaven! I thought I might be the only one.
My situation almost exactly mirrors your own. My first 160GB classic suffered from sudden dropouts, apparently random and almost impossible to replicate in any predictable fashion. For example, I'd start playing an album and would hear a one or two second dropout in the second track, but in attempting to replicate the situation exactly (as in, powering down the iPod, powering it back up and starting over from the first track of the album) I'd find that the fault didn't recur. Restoring and reloading made no difference at all.
So I took it in to the Apple Store and had it replaced, loaded the replacement up with music and was dismayed to discover myself facing the same problem. I too have had several iPods which were loaded off this same library, and none of them ever gave trouble in this fashion.
I think the issue might just be the size of the files in our libraries. The bulk of my files are at 320kbps, and you mentioned yours were mostly Lossless - could it be that the classic has problems dealing with large files? It's a very frustrating issue, since the audio quality of my classic is so much better to my ears than that of my previous iPod 5G.
I recommend that you take the iPod in and take them to task about it. That's certainly what I'm going to do - I really don't want to re-encode all my music, especially considering that I bought this iPod due to the burgeoning size of my library, and re-encoding would defeat the point. Plus, since it has better sound it sort of deserves to be loaded with larger files. I just hope this isn't an irremediable issue, which I'm starting to suspect it might be, since your iPods were obtained in Japan and mine in the UK. I'll continue posting as this unfolds, and I hope you'll do the same.